Joel,Q, and Tasia were great to work with while they addressed a leaking ceiling doing dry out…read morework. They were professional, clean and very helpful!

They don't listen and did not do a thorough investigation…read more And then charge way too much for doing nothing.

I have owned and loved this wool oriental rug for 35 years. It has worn like iron, except for the…read morefringe, which has been caught more than a few times by a vacuum. I'm thrilled that Distinctive Cleaning & Restoration used all their TLC to return it to like-new condition. They uniquely have huge equipment to shake years of dirt loose before cleaning and drying. Then, they transported the rug to a restoration specialist to even and secure the damaged fringe. Finally, I upgraded the padding (worth every penny). I love the fresh smell of clean wool, and I'm looking forward to many more years with this wonderful rug. Thank you DC&R owners Alan and Audrey - you are the best!!

I cannot say enough good things about the Distinctive Cleaning and Restoration team. We have used…read morethem for our personal house as well as our office space and honestly every time I wonder why I waited so long for them to come out. They are responsive, professional, and quit honestly just spectacular at what they do. I would tell anyone I know who is looking into any service they provide to use them without hesitation.

They did mold removal due to a persistent water leak. The removal and drying out process was done…read morequick and efficiently. The repair process went well for the most part with a couple of hiccups in the form of miscommunications. Having worked with contractors and subcontractors before it was forgivable. Overall, they did a great job, and were a big help in fixing my home.

Contracted through insurance to fix damage to wall in November. Moved furniture out of room, making…read moreit difficult for handicapped to maneuver. Repair was started but has not been finished and here it is middle of February. Company refuses to talk to us. Giving us run around. They've been paid in full but refuse to finish.

I used this company for Grout/Tile cleaning in my home. The Kitchen, laundry room, Master bath and…read morefoyer. I have used them before for this 3 times and also upholstery and carpet cleaning. They are VERY thorough, neat and courteous, prompt and professional. AND they haven't raised their prices for years!! Mary Jane N.

Yes great job and excellent service. Friendly and efficient…read more Will definitely use again

Dishonest company!!!…read more On Mother's Day, my family found water leaking into our home in our kitchen from our ceiling/wall. I have always recommended Protechs Restoration as a firefighter, through their 800-Boardup connection. So, I called them and they responded to our home for water mediation. Our baseboards were already removed, due to our kitchen floor being replaced. The employees looked at our roof (from MY LADDER) and probed the wall with a moisture meter. They went into our newly finished basement and probed the ceiling in a vent directly below we're the water was on the floor above (using MY LADDER and SCREW DRIVER). The supervisor arrived and said they were going to set up a dehumidifier, and 2 fans to dry the wall. He said they would return "tomorrow" to check the wall and pickup the equipment. The next day, I saw an hour meter on the dehumidifier and the wall was dry and Protechs Restoration didn't show up as we were told. Because I didn't want to be charged, I shut off the dehumidifier and the fans, at 23 hours. Protechs didn't show up until Wednesday and they picked up the equipment without saying anything to us. Our insurance paid part of the cost of the entire incident, but it was under 1k after our deductible. Our insurance said they didn't cover the roof, because it was "wind driven rain". I heard this term from the protechs supervisor when they responded to our home. Our insurance received a bill from Protechs (we never disclosed our insurance information) and the Protechs bill said "Wind driven rain". We didn't call them to diagnose the cause, we called them for water mediation. Protechs provided us with a bill for $1,368.87, but not itemized. I was told by a former employee of the company that they offer discounts to first responders, so I inquired about a discount and was denied. I requested an itemized bill, to see what exactly I was paying for and it was provided. They charged us with 3 days of drying, with 3 days for each piece of equipment. I contested the 3 days and I was told that was their minimum dry time. I asked why they told me they would return the next day, and they never replied to me. I asked again in a long email and the response was pay your bill, because your insurance approved it. Excuse me? I never signed anything, and was never provided any information from Protechs. My email also asked for the removal of the two days of drying that wasn't done. I was more than willing to pay for the work that was completed. A few weeks went by and we were given an ultimatum, pay the bill or it would be sent to collections. I thought about fighting this in court, but I don't want a lean or something stupid put on my home by this dishonest company for $413.80, so we reluctantly paid the full amount. I will no longer recommend Protechs or 1-800-Boardup to anyone. If this company will treat a firefighter this way, how will they treat the victims of fires or other water losses. I encourage all my firefighter brothers and sisters to really think about who you recommend to your scenes. Protechs is the 1-800-Boardup company for our area, and I intend to reach out to them as well. Since my insurance didn't cover the roof, I tore the shingles off above the leak. Guess what, not wind driven rain! There was a damn hole in the roof, under the shingles, and it finally started leaking. I ate the cost of repairing the roof, which cost me over $600 in materials. I did the labor myself with the help from a good friend, which saved me some money. I'm also encouraging all my friends in the insurance business, as my wife and mother in law have been in their entire careers. DO NOT RECOMMEND OR MENTION PROTECHS TO YOUR CLIENTS!! I will now inform anyone looking for a restoration company about my experience and tell them to research Paul Davis, Water Out, ServePro, etc... and make an educated decision of who they want to entrust their property too.

Dishonest company!! I'm glad a couple people had a good experience, mine was not. I felt ripped…read moreoff. I asked how much it would cost and I could not get an amount and there was nothing to sign. This company is very expensive One guy from different company drained the entire crawl space for $366, than I asked Protech to come and dry it out. They went in the crawl space and said it was already dry except two small little wet spots on the ground so they sucked it up. I was not able to get an estimate, later got the bill for $575 , it was more expensive than the company that drained entire crawl space. I was furious asked that bill be adjusted , it was wrong and they said no. Don't trust, make sure they give u an estimate. They are expensive and would not work with me on the bill. They did not do $575 worth of work therefore I was robbed. Find a different company.

This is by far the worst company.I have ever had the pleasure of working with. And by pleasure I…read moremean complete disappointment. It has been a year and a half of working with them. Over eight visits. The visits, including fixing and repairing work.They have done due to their employees.Not doing the work correctly.The first time. One of the jobs had to be redone 4 separate times.. we were promised that we would use their specific formula that would keep water out of the area, we were trying to get water out of. They did not deliver. My basement still has water and is still actively keep flooding. We did a water barrier inside and outside. Along with the spray. The basement is continuously flooding. After a year and a half of this, there are only resolution now is for ask to pay them more, so they can throw more work at it. When their previous work has not done any justice and they've had to redo their own work on multiple occasions. Let alone when they put the stump pumps in, they put it in or mainline, which is illegal. When I informed them of this, they said that they were unaware that. They do not aby safety regulations for your home. I had to have plumbers. Inform me of this safety issue when we were getting our plumbing redone, they had pointed this out to us. When I was speaking with the plumbers, they have said several whom owners have had to have them redo this company's work due to the fact that they have done this to other people's houses.When I brought it to their attention, one of their employees was giggling about the fact that they've just done four jobs, just like this.And no one's complained. The most annoyingest part is cleaning up after them.I get mud all over my walls.My stairs coming up from the basement. I have to clean up their trash that they leave behind. My neighbor was very irritated with them.When they were doing the water barrier, because they pushed all the four feet of dirt up against his fence, which put a dent into it. They are careless, money hungry.And they provide poor services.And then they want you to pay them more even though what services they have, they do not execute. And when they do execute them, it is done.Poorly to where they have to constantly redo the work they have done. Let alone what they did inside of the crosspace was called an encapsulation, but there is no method of sealing the area. What they did is threw a piece of plastic down, taped up the inside part, where plastic meats plastic. Parts of it are coming up.The walls are not tacked down or taped to. I could have had done better work myself than they did.

As I have mentioned the terrible job that Air X ray did and now I have 4 to6 inches of water in my…read morecrawl space and the sump pump is not working. All this for 20,000.00 Just what is a person to do??? Extremely poor work and I am stuck with all this water that they were suppose to fix. It has not worked since 6 months after the job and it has only been 1 1/2 yrs.