Joel,Q, and Tasia were great to work with while they addressed a leaking ceiling doing dry out work. They were professional, clean and very helpful! read more

They don't listen and did not do a thorough investigation. And then charge way too much for doing nothing. read more

Quick response time and helpful through the entire process of our flooded kitchen. Super techs Alex and Joel did a great job getting us dried out and ready for repairs. Very professional and informative. Thank you! read more

Strongly advise you do not use this company!! They were contracted to replace our roof after storm damage. We signed a contract for an agreed upon price. They then proceeded to file a supplement of ~$4500 without our knowledge or consent, a month AFTER the work was completed, rather than prior to performing the additional work as required by insurance and by our contract, and claimed there was a balance due of almost $2500 due to non-recoverable depreciation. Which was a lie! There is a balance of $2500 because our insurance only approved less than half of the supplement, in part due to duplicate charges that had already been approved and paid for! Even though our original contract has been paid in full, plus an additional $2000 paid for the supplement, they have sent us to collections to try to get another $2500 from us in unapproved, unauthorized work that we were never made aware of until the entire project was complete. Super shady company!! read more

Paul Davis appraised some damage to my garage due to vehicle collision. The gentleman who appraised the job was knowledgeable and detailed. That and the fact that they had high reviews I didn't hesitate to choose them. That's where the good experience ended. I received no initial call from Paul Davis to schedule the work for two weeks after the down payment. I was initially told by the end of the week. Called the appraiser back. Finally someone called to schedule an appointment. Project Manager came out and walked the job. Tried to take a piece of siding with him but couldn't get it off so he left. Never saw him again. A week or so later I received a call from another PM. My experience with Paul Davis really took a nose dive at that point. There were several appointments that was made and nobody showed up. Twice while we were camping I came home leaving the family at the campground just to sit and wait. No call / No show. Another time we left Texas early after burying my wife's father only to sit once again with nobody showing up for the appointment. I even texted a few days earlier to confirm. Seems the PM was having manpower issues. That I understand. But missing several appointments with no communications? The PM wanted to only replace the garage door panels. I told him that the rails had to be replaced because one was bent. He then wanted to only replace the bent rail. I told him a full replacement was quoted and paid for. I also informed him that a simple Google search warns against using old rails as they are not universal and could pose a safety risk. When someone finally come out for the framework I felt they were only concerned with getting done ASAP. Did not replace all the items that was on the appraisal. Broke some of my siding and did not say anything until I asked who broke it. Left the clutter from the repair in my drive and I had to ask the PM if they were taking it. Listened to him argue on the phone with the crew for a while so I eventually just helped him load it into the back of his pickup truck (wasn't a lot of trash). At this point its the end of September and I still needed the garage door replaced, some siding work, concrete work, and brick repair. The PM called and asked if I could get the garage door replacement done somewhere else because insurance didn't give Paul Davis enough money to do it. I commented that the insurance paid what they asked for but then agreed to handle it myself because I was ready for this to be over with. We were coming into October and I was originally told it would be done by the end of August. I am having the garage door work done for $600 cheaper with premium doors! After a date was scheduled for the siding/brick work and no one showed up again, I called to speak with someone higher than the PM. I received a name and after making that call they had their "house" carpenter out within a week. He was able to get the siding work and brick work done, as well as a bowed wall stud. I spent several hours myself chipping mortar off the original fallen brick so that it could be re-used. I had to show him that the siding corner and gutter downspout was supposed to be replaced as well. I really don't think anybody other than me was looking at the original appraisal! The "boss" came out to walk the final job and discuss a revised quote/invoice. After reviewing, I found that while they did remove some of the items that were not completed or replaced, they did not remove them all. They also added new items to the quote such as "Concrete repair minimum labor" at several hundred dollars. Paul Davis didn't touch concrete repair at all. They also are trying to charge me several hundred dollars for a dump truck and trash removal, which on the original quote included a garage door and rails. All they hauled away was what I helped load into the back of a pickup. Currently I have been waiting almost 4 weeks for another revised invoice. I'm sure Paul Davis typically does good work, but this one was a swing and a miss. Disappointing! read more

What they don't tell you ahead of time is that they subcontract your work out. You don't know who's going to be at your house and what they are actually qualified to do. The work we received was subpar at best and we had to have someone come out and fix multiple mistakes. I do not recommend them. read more

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My experience with Paul Davis wasn't great. A quick explanation of our situation: We were in the process of buying a house, and right before signing there was a pipe that burst in the ceiling of the first floor of the house. The seller and I agreed to call Paul Davis and proceeded to have them allow me to take over the remodel in terms of what needed to be done. Fast forward 7 months after Paul Davis restored the house and we have had quite a few hiccups at the end that are pretty unacceptable. There was no final walk through after the work was completed to make sure everything was done correctly. This resulted in several areas that will need repainted due to drips down the wall, drains in the bathroom that weren't installed, pocket doors missing locks and handles and is crooked causing damage to the door, countertops installed crooked which blocked appliances from fitting correctly, appliances weren't installed after rebuild at all, folding doors are cut to wrong length and are crooked, floors are sagging in several areas in centers of rooms, our entire basement flooring will have to be ripped out after 2 months of installation because it was discovered that it was installed incorrectly (too deep) where the water mitigation channel is for drainage and has caused water to wick under the planks, trim is too short in several areas as if they cut it wrong and was installed anyway, Cabinets don't have any handles or hardware installed on them and the place was left with construction remains everywhere. Paul Davis seems to nickel and dime people during the process as well. Most notably we were quoted $1400 for crown molding to top cabinets in our kitchen. (Around 20ft of cabinet fronts in total). Many of these problems were described after I expressed I was displeased we were invoiced more money than we agreed to for upgrades to soft close cabinets and getting window trim painted white to match the work that was done (difference of about $1800). The project manager that was allocated to us ended up being pretty rude, and blamed being short staffed and texted me trying to act as if the options I chose (taking out a closet instead of drywalling and putting it in post water damage, and not putting in a island in the kitchen) was MORE work for the contractors that were allocated to our project. This seems like a pretty weak excuse when it involved less drywall, door installs, etc. It is worth noting that the seller of the property also stated he was rude to him on a few occasions as well. I would not recommend Paul Davis really after our experience. First initial impressions were great, but it didn't turn out how we thought it would. There was no resolution provided or anything done to rectify any of the problems described in this post. After talking it out with the PM, I changed my review from 1 star to 2 stars, because to be fair they did do a good job on the flooring upstairs, and even though the counters were crooked it was a good cabinet install. read more

This will be a long review, so to save some time I will summarize. It took 6 months to get our bathroom 3/4 of the way redone and there were quality, communication, timing, and pricing issues. In January we had to fix our bathroom because we had wood rot that was covered by our insurance company and they recommended Paul Davis and with the commercials and everything we thought it was a safe bet. I was actually excited. I know this took place during Covid time and I understood that to a degree. I stripped quite a bit of the bathroom and if I remember correctly it took 3 weeks from the time we signed the contract until we had someone to come start work. It took him 6 hours to put a 4 foot by 4 foot piece of sub floor in. Then we waited quite a bit longer and someone came to frame. More time passed and after a month of no one coming and no communication about a plan I got ahold of the project manager no answer and we had to call the office only to find out he was fired. I know that is part of business. So we looked past that and worked with someone else about getting guys out to tile. After a week and a half of tiling and it was finally done. After they were done they had used black tile on the floor and white on the shower which was not what we talked about. I told them about the issue and said I didn't want anyone back out to fix it because it took too long to get the tile done and I was irritated that they thought that was what we wanted. Then we had people show up unannounced to do drywall and paint, but we never told them what color. Again we called and no answer so we told them to leave. After finally getting ahold of someone they said we said we wanted white which we never said. So we settled on blue they came and did that in one day and the paint is so thin you can see the mud lines underneath in some areas. Also the trim along the windows was not covered. After that, again no communication until we got a bill in the mail saying we owed $500 more than we were quoted. We called and we were told they would call us to figure out what happened; again no call. I called them a week later and they said it was for "changes we made" which we made no changes. Then he tried to tell me it was because market prices went up which was not my fault they didn't do the job at the time we signed the contract. After this, we fired them and decided to do it myself. Now have paid $6,500 for a bathroom that is 3/4 the way done and MANY quality issues. I am ok with paying a premium price for a premium product. Instead I paid a premium price for a product that is mediocre at best. read more

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This is our second time using Paul Davis for basement water damage. I called in the middle of the night to schedule, and they called when they said they would, promptly came and started work. Spoke directly with our insurance adjuster. Very kind and professional. read more

Paul Davis has been amazing restoring our items and house due to a fire in June. Today I received my clothes. Patty Moore did an amazing job. She was very friendly and was able to answer some other questions I had. Adam Myers has been on main contact person and he is always available to talk and never makes me feel rushed. read more

UPDATE: After leaving this review, I received a response from Paul Davis and a subsequent apology/refund for the over charge. While I wish it hadn't come to this, I appreciate their eventual response. It's unfortunate that I have to write this review as I gave Paul Davis an opportunity to discuss this issue and correct it. We received a quote for having some water damage repaired and once the contractor got started, it was discovered that it wasn't nearly as bad as originally thought to be and therefore significant adjustments were made to the work completed. I reached out to the project manager by email to request a review of the original quote, as required by the contract, and received no response prior to the completion of the project. When I received the bill, it was for the full amount (including drywall work, extensive patching, painting, etc. that was not needed). Not only did they not do all the work performed but they also didn't meet expectations (paint didn't match, was not a great job,). and no one ever did a walkthrough with me to review the completed project so I could express concern - the contractor just finished one day and left. I contacted Paul Davis in writing when I received the bill for the full amount, including work not performed, expressing my concerns and received no response, just another bill for the full amount. I paid it because I don't want it affecting my credit and it's not worth the hassle of small claims court but despite having used PD in the past, I will NEVER use them again and will be sure to tell anyone who asks for recommendations for home improvement to stay away from their shady billing practices and poor customer service. read more

To be fair this review is from approx 7 years ago. We had storm/tree damage to our cottage. Paul Davis Restoration was recommended by our insurance company. We couldn't have been more disappointed. First thing I asked is how busy they were because this is a summer cottage that needs to be closed for the winter. The damage date was April & we close in November. I was assured they were capable of completing repairs in a timely fashion. That couldn't have been further from the truth. After several back & forth requests to get the work done & promises, promises, the owner of the company assured me he would take care of all repairs over the winter if we would just leave a key for him to enter as needed. He said ": You have my word". Well come January when I called to inquire, I was avoided like the plague! No returned calls, unanswered voicemails & emails. I had to contact my insurance company because I was too furious to contact them further, only to find out that he has LOST the key & was unable to complete the work without breaking in!!! In the end our insurance paid another contractor to complete the work and re-key the locks. This is extremely unprofessional! In all fairness some work was completed satisfactorily however we were told only what we wanted to hear. His word is muddy to me! This review is so late because I'm newer to review's ............still irks me!! read more

How can you give a bad review to a company helping ease your pain in your time of need? We had a house fire and they were there in a flash...now there were some people who had more of a softer side than others but the ones that stood out was a young lady by the name of Victoria (she was cleaning and trying to preserve what she could of what we had leftover) she not only was very patient but she was very kind to my daughter as well. Not everyone has the ability to deal with people in times like this but if I could give her a few more stars I would. I would highly recommend PaulDavis if they continue hire employees like the young lady Victoria...not only will they continue to be successful they will continue to stay in business read more

I have contacted Paul Davis twice in the last year to perform various residential repairs and maintenance. Each time I have encountered a phone receptionist that ask about the scope of the project(s) and my name, address, phone number and e-mail. At that point I am told that a sales representative will respond to me. Each time I have experienced the unprofessionalism of no phone call no e-mail no contract period. With this lack of responds I sure would not want Paul Davis to perform any work on any of my projects. I could imagine the end result of any work they would perform. read more

During the recent -43 with wind chill here in Fort Wayne, we had the unfortunate luck of having 2 pipes burst. One under the dishwasher and one in the wall in the laundry room. We contacted our Insurance company on a Friday when it happened, and on Sunday Richard from Paul Davis called and said he'd be at our house by 3:30. When he showed up, he immediately went into "let's get this under control" mode. He pulled up all of our wood flooring and started checking the walls for water damage. He brought in 4 or 5 very large fans to get the walls dried out. He came back every day to check on the progress. He always told us what was going on and what was going to happen. This was an extremely overwhelming experience, and Richard made it better. He had a great personality and was very friendly and genuinely concerned that we were going to be able to function in our now damaged kitchen and laundry room. I would recommend Richard to anyone who has had the unfortunate experience of a burst pipe. On his last day at the house, I did tell him I hope I never see him again, however that was all in fun. He was a very caring serviceman. read more

The decision to write this review was unfortunately not a hard one. When we had a water leak in our home, the insurance company sent this company to handle the situation. In the beginning we were a bit overwhelmed and happy to have our house drying out. What quickly happened is we realized that we were not priority and we were lucky if they showed up once week. As we lived in a hotel with three kids for nearly 3 months our frustrations grew. Their over charges on their statements are absolutely appalling. There was even a charge of 35 dollars to move a refrigerator (it was never unplugged, so I am referring to scooting it over 3 feet max). There were multiple other questionable charges and when they are confronted with a dispute they threaten with getting a lawyer. The sad thing is that we would of had no complaints if the the charges were legitimate and they would of completed the work in a timely manner. Other complaints include: - sanding the floor without placing plastic up to keep the dust and mold from spreading. - only showing up 1 time a week to work on the home. - billed amounts changing I also found it interesting that multiple employees (3) telling me that they could do the work on the side for cheaper or they knew someone who could. This tells me that they know they are overcharging their customers. We will be out a large sum of money for a job that we had to hire a different contractor to complete. Our new contractor was able to get our home back together in a little over a week. At the end of the day they managed to take a job that could of been completed in 3 weeks (including time to dry the home out) and made it last nearly 3 months. My best advice, do not let any company do any work until they give you in writing every thing they plan on charging you. You never know when scooting a chair out of the way may cost you! read more