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Fort Wayne, IN

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Universal Windows Direct of Ft. Wayne

3.7 (3 reviews)
Open • 8:00 am - 5:00 pm
Updated 2 months ago

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7 months ago

Great windows, good price and service.Prompt, and on time.Weve used them twice to replace all our windows.

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1 year ago

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8 months ago

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Key Exteriors - Before and after

Key Exteriors

(19 reviews)

This is a review of my recent experience with Key Exterios and the sales rep Andy Diekroger. I…read morehired them to do a roof, soffit, facia, gutters & downspouts with minor bathroom ventilation fix. I will start off by saying that i surely do not feel that customer service is a priority here, i felt like i was chasing them down through the entire process to try and get information. Calling the office a couple of times the people i spoke with where borderline rude and offered little assistance. Please note this verbage from their contract i signed on 5/29. "Price includes all materials, labor, removal of all construction-related debris and site cleanup. Work estimated to begin approximately 8 - 16 weeks after acceptance of proposal and to be substantially completed within 3 - 7 business days thereafter. This would seem to me to set expectations that your project will take no longer than 1 week once started. I will break this review down into multiple sections. Roof Contacted me on Friday 7/5 to say they want to start that following Monday, ok great. I take the week off of work in-case i needed to be home assuming it would be wrapped up in a week. They were done Wednesday 7/10. The crew did a fantastic job, left no mess whatsoever for me to cleanup. However this was the roof only. I now have no gutters, downspouts are just hanging off the sides of my house. Roof looks great though and i would have no problem recomending that crew to anyone. The remainder of the week goes by and i have no contact from Key. I email the rep I bought the work from on 7/16, no response. Decided to call Key, the person who schedules the rest of the crews is on vacation and i was asked to call back the following week. I receive a voicemail the following day that the soffit and facia crew will be here on the 18th. Soffit & Facia Started work on the 18th, finished on the 20th. Work looks OK, i'm no expert but for what I paid i would have expected a much cleaner job. They did leave a bit of a mess, i picked up a few staples, quite a few pieces of trimmed aluminum, the insulation from cutting the existing wood was just left on the ground. Weeks later i'm still finding nice little sharp chunks of trimmed aluminum throught the yard. Pretty messy, not what you would expect when paying what you will be paying for this job. I would not recommend this company for this work. Gutters Gutters installed on 7/31. Look great, there was no mess left behind, couldn't even tell they were here. Summary Approximately 1 month from start to finish. You will not be able to communicate via email. If you like me are searching for someone who values their customer's this isn't the place for you. I work in the customer service industry, have hired other contractors who have fantastic customer service. That simply isn't what Key is offering, you will be majorly dissapointed if that is what your looking for. I have aquantances looking for similar work and I can tell you they are certainly going to look elsewhere. I would not recommend to friends or family.

I had a very disappointing experience with this company for a full window frame replacement on two…read moreside-by-side double-paned casement windows with screens. A representative came out and gave me an initial quote of around $1,800. He was friendly and explained that a full frame replacement was the best option to prevent any dry rot from spreading. He also said they would sand and paint the trim around my skylight window. I signed the commitment, but the office never called for the down payment as promised. When I followed up a week later, they had no record of my estimate--the rep had quit and they couldn't find his notes or contact info. They sent out a second rep who apologized and explained the first guy had made a big mistake. The new price was $3,000. He personally promised to come paint my skylight trim himself to make up for the large price increase and the inconvenience. They scheduled the install, but canceled the morning of the appointment (after I had already cleared my whole day) because they hadn't finished the job from the day before. The actual installation went okay, but they used non-paintable silicone caulk even though I told the installer I planned to paint the exterior to match the rest of my cedar house. The install chipped some of the existing paint near the windows, and now paint won't stick to the caulk at all. It looks very noticeable and unfinished. The worst part came after I paid in full. The rep who promised to paint the skylight trim completely ghosted me. I texted him multiple times to confirm our agreed-upon date (I had already bought all the paint and supplies), but he never responded. Since this was offered as a personal favor outside the contract, I have no way to hold them accountable. I chose a small local company because I like supporting neighborhood businesses, and the rep seemed genuine--he even mentioned doing work for my neighbor down the street. Unfortunately, the misleading initial quote, the big price jump, the last-minute cancellation, the wrong caulk, and especially being ignored after I paid have left me extremely frustrated with unfinished work and wasted time/money. I would not recommend them.

Totem Interiors

Totem Interiors

(3 reviews)

BEWARE!!!! This place is a joke. We had flooring, doors and trim done and paid half upfront. Told…read moreit was a 3 day job.... 2 weeks later we had to finally just tell them to not come back. The new flooring on my stairs is already off the day after they removed the tape and said it was good to go. They completely forgot to trim my kitchen. My BRAND NEW sliding door/screen was ruined by this company and they didn't even care! They used spray foam on a part of the flooring they were "fixing" and the foam went up the screen door and attached it. We did get the screen slider broke free but now it does not slide properly and there is no way to get the foam out of the actual screen. This door was less than a year old. Talked to the manager and it was excuse after excuse. They gave a "discount" on our final bill which was a LIE. Simple math tells anyone 6K off 15K does NOT equal 14K. We also had one room not even touched and they still charged for it. The work quality is trash! We had to hire another company to come in and repair at least one thing in every room. Do not waste your time or money on this place if you want it to look good. This is the Fort Wayne IN location. They are posting my location as CA which is weird. I can only think they don't want people to think this review is for the Fort Wayne location but it is!

Totem totally hit it out of the park on the sideboard they painted for us. Faux metal is no easy…read moretask but they were able to perfectly match an existing piece. Can't wait for the next piece-whatever it may be- they do for us!

Universal Windows Direct of Ft. Wayne - windowsinstallation - Updated October 2026

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