This is a review of my recent experience with Key Exterios and the sales rep Andy Diekroger. I…read morehired them to do a roof, soffit, facia, gutters & downspouts with minor bathroom ventilation fix. I will start off by saying that i surely do not feel that customer service is a priority here, i felt like i was chasing them down through the entire process to try and get information. Calling the office a couple of times the people i spoke with where borderline rude and offered little assistance. Please note this verbage from their contract i signed on 5/29. "Price includes all materials, labor, removal of all construction-related debris and site cleanup. Work estimated to begin approximately 8 - 16 weeks after acceptance of proposal and to be substantially completed within 3 - 7 business days thereafter. This would seem to me to set expectations that your project will take no longer than 1 week once started. I will break this review down into multiple sections. Roof Contacted me on Friday 7/5 to say they want to start that following Monday, ok great. I take the week off of work in-case i needed to be home assuming it would be wrapped up in a week. They were done Wednesday 7/10. The crew did a fantastic job, left no mess whatsoever for me to cleanup. However this was the roof only. I now have no gutters, downspouts are just hanging off the sides of my house. Roof looks great though and i would have no problem recomending that crew to anyone. The remainder of the week goes by and i have no contact from Key. I email the rep I bought the work from on 7/16, no response. Decided to call Key, the person who schedules the rest of the crews is on vacation and i was asked to call back the following week. I receive a voicemail the following day that the soffit and facia crew will be here on the 18th. Soffit & Facia Started work on the 18th, finished on the 20th. Work looks OK, i'm no expert but for what I paid i would have expected a much cleaner job. They did leave a bit of a mess, i picked up a few staples, quite a few pieces of trimmed aluminum, the insulation from cutting the existing wood was just left on the ground. Weeks later i'm still finding nice little sharp chunks of trimmed aluminum throught the yard. Pretty messy, not what you would expect when paying what you will be paying for this job. I would not recommend this company for this work. Gutters Gutters installed on 7/31. Look great, there was no mess left behind, couldn't even tell they were here. Summary Approximately 1 month from start to finish. You will not be able to communicate via email. If you like me are searching for someone who values their customer's this isn't the place for you. I work in the customer service industry, have hired other contractors who have fantastic customer service. That simply isn't what Key is offering, you will be majorly dissapointed if that is what your looking for. I have aquantances looking for similar work and I can tell you they are certainly going to look elsewhere. I would not recommend to friends or family.

I had a very disappointing experience with this company for a full window frame replacement on two…read moreside-by-side double-paned casement windows with screens. A representative came out and gave me an initial quote of around $1,800. He was friendly and explained that a full frame replacement was the best option to prevent any dry rot from spreading. He also said they would sand and paint the trim around my skylight window. I signed the commitment, but the office never called for the down payment as promised. When I followed up a week later, they had no record of my estimate--the rep had quit and they couldn't find his notes or contact info. They sent out a second rep who apologized and explained the first guy had made a big mistake. The new price was $3,000. He personally promised to come paint my skylight trim himself to make up for the large price increase and the inconvenience. They scheduled the install, but canceled the morning of the appointment (after I had already cleared my whole day) because they hadn't finished the job from the day before. The actual installation went okay, but they used non-paintable silicone caulk even though I told the installer I planned to paint the exterior to match the rest of my cedar house. The install chipped some of the existing paint near the windows, and now paint won't stick to the caulk at all. It looks very noticeable and unfinished. The worst part came after I paid in full. The rep who promised to paint the skylight trim completely ghosted me. I texted him multiple times to confirm our agreed-upon date (I had already bought all the paint and supplies), but he never responded. Since this was offered as a personal favor outside the contract, I have no way to hold them accountable. I chose a small local company because I like supporting neighborhood businesses, and the rep seemed genuine--he even mentioned doing work for my neighbor down the street. Unfortunately, the misleading initial quote, the big price jump, the last-minute cancellation, the wrong caulk, and especially being ignored after I paid have left me extremely frustrated with unfinished work and wasted time/money. I would not recommend them.

Great team that values their customers! Everyone gave quick turn around. Communication never left…read moreme hanging. Overall, much appreciated!

From the owner: Triple S Remodeling offers windows replacement, roofing, siding, gutter protection, and entry doors…read moreto Fort Wayne, IN and the surrounding areas.

Fixed the issue, but not a pretty fix. Whatever, my roof isn't leaking anymore…read more The guy was nice, seemed knowledgeable, identified the issue right away. (Other contractors didn't) No debrief when they were done, they just left. Didn't tell me what they did, what it looked like, when to expect a bill, anything. Just climbed down and drove away. Didn't clean up well. They used a leaf blower and blew the roofing nails and mortar dust into the yard. But only in the front, they left nails and shingle scraps all over the back deck and yard. They dumped their extra mortar into the stormwater culvert. Pretty sure that's not legal. Either way, it's trashy. I shoveled it out. Summary: the fixed the issue, but I won't call them again.

Great customer service; came right out to check the roof repairs that needed done. Then came the…read morenext day and completed the job! They were very friendly and explained what the job entailed. They didn't try to push additional projects on us, just gave knowledgeable information on their inspection. Very reasonable fees for a job well done.

UPDATE! I'm happy to say that this issue has been resolved to my satisfaction. Bill was very…read moreapologetic and I now would be happy to recommend him. Warning! Do not use this company for your gutters! We paid them over $2000.00 to repair and clean our gutters within the last 60 days. I was sleeping better at night thinking that we wouod not have water falling from the sides of our gutters and leaking into our basement. During this last heavy rain I discovered water shooting from a plugged downspout and flowing over the side of our house. I have sent pictures and left several messages on their voicemail (they never pick up) asking them to call me. I have not got a single response. Now i am going to have to call another company to do the job right! Say away from Fort Wayne Gutter Cleaning Service. they will rip you off!

From the owner: Fully insured residential and commercial gutter cleaning service.read more

Speed and quality are both fantastic, the salesman we talked to was super helpful in getting us to…read moredo the project, and I'm happy we went through with it! I'd recommend Home Pro for Metal roofing to anyone in the area, getting new windows through them soon!

Absolutely the worst company. Half ass job still hasn't finished what was quoted and a total…read moredisrespect for the customer. Will not return calls and totally ignore there msgs. Contacting attorneys now to get this situation resolved.

I recently used Bahr & Sons for our outside home painting project. They provided a detailed,…read morequality paint job in a timely fashion. I would recommend them & choose them again.

I have used many different painters, but have never had a better experience than I have with Bahr &…read moreSons. We have a particularly difficult cedar siding that had been peeling over the years prematurely. No other company has been so thorough in their prep work. Also the paint has lasted way longer and held up better than the other painters that used a different supplier. Their pricing is very competitive with other companies as well, especially considering the fabulous job they do. On top of this, the guys on the crew are always kind and considerate. It was a pleasure having them working at the house!

I was very pleased with the service and quality of work from A&B Construction. I had a roof…read morereplaced and I am extremely pleased with the result. A family member recommended A&B after they completed their roof. The estimate of the roof was cheaper than other places. The crew that worked on my roof was friendly and hard working. He kept me informed of the progress and any issues that came up. They finished the job very quickly and left everything cleaned. I am very impressed with the quality of work and overall cost of roof.

Absolutely terrible work. 3 years later after this company put on a new roof, my ceiling that…read moresustained water damage has not properly repaired. This company does not care about customers.

They don't pay the pro rewards, so if you are a tile contractor read and follow:…read moreI have been passively trying to get paid for commissions earned tracking back to April 2024. The database is primitive and they offer no modern tools for tracking anything. There are far superior programs available with equally low commission rates but with better tools to help you reach sales goals. The Tile Bar is one, Ferguson Builds, Wayfair and Floor & Decor are just a few. My commissions should be easy to payout. There is no customer satisfaction to be concerned with and TTS shop is paid immediately in most situations. They told me that the local stores have to "click a button" to get the commision active in the payroll and it is often over looked, effectively passing the blame to the local local level. Im not a pass the blame kind of guy, however and this to me is unacceptable. what it means is you can not escalate issues, there is no where to escalate them to. On my commissions, they did send a direct deposit to my bank in April of this year. However, it was not for all commissions, only one, from June 2025. They addressed it to my domain name; not, my name, not the payee: or pay to: lines in their database, which is managed by paymentworks. How this could happen is beyond me but my bank refused the transfer because it was not addressed to me. My bank notified me within milliseconds. so I am sure they were notified as well. After a couple weeks I contacted them again, and they said it was my fault, that i needed to update my information in the database. So i went to do so and found everything to be correct. Furthermore my domain is not included in the information at paymentworks. The only place you can find Phlattile.com is in their own rewards account area, where it is listed as the billto: entitty. So I asked that they send it again but with the right name, they said they would look into it, and a month later i got a check - addressed to my domain name. I called na dasked if i coiuld just take the check to the local store and have thekk cash it and thehy said no, now its the first of June 2026. So I call to tell them I can't do anything with the check - for only one commission mind you, I have to go through all of this a few more times to get the rest. I was told i had to wait for the payroll cycle, on the 18th, and that they hope this would be the last they heard about it. The 19th I call, they said they were sending a check. I asked again if they could direct deposit it and they said no. I asked for a tracking number and they said they would look into it. Today is June 23rd 2026, and still no check.

We stopped in for advice and support for our natural stone bath. Cheryl and Distin were amazing…read more Patient, helpful and solved our issue quickly. They had all of the items we had in stock! The show room has so many choices, we will be back when we need our next project!