Goes above & beyond to meet customer needs. Gets rid of red juice stains on white!read more

I have owned and loved this wool oriental rug for 35 years. It has worn like iron, except for the…read morefringe, which has been caught more than a few times by a vacuum. I'm thrilled that Distinctive Cleaning & Restoration used all their TLC to return it to like-new condition. They uniquely have huge equipment to shake years of dirt loose before cleaning and drying. Then, they transported the rug to a restoration specialist to even and secure the damaged fringe. Finally, I upgraded the padding (worth every penny). I love the fresh smell of clean wool, and I'm looking forward to many more years with this wonderful rug. Thank you DC&R owners Alan and Audrey - you are the best!!

Joel,Q, and Tasia were great to work with while they addressed a leaking ceiling doing dry out…read morework. They were professional, clean and very helpful!

Predatory company. No mention of pricing, shoddy outsourcing of work, and they will surprise you…read morewith a ridiculously high bill. $500 for a tarp is robbery, don't give these people your money. EDIT: To reply to the below, no - you did NOT need to secure and tarp my roof on two separate occasions due to high wind. Your subcontractor tarped my chimney (not my roof) and the first time he left we looked and he had wrapped the smallest insignificant tarp around the TOP (not even where the leak was) of the chimney leaving the rest exposed. I called YOU since YOU were the one who was SUPPOSED to be doing the work and I was told it wasn't your problem and I had to call the subcontractor YOU subcontracted the work out to. He came back and did almost what he should have done the FIRST time, yet it still did not help in the slightest. So no, you didn't provide a service you subcontracted tarping out to someone who has to come back out and re-do their shoddy work and you have the audacity to charge me $500 for it. And to top it off, when I tried to reach out via email (politely at first), I was essentially told to kick rocks and given a sob story about how you are only making $65 from this job and I should feel sorry for you. I then followed up and your girl Jackie absolutely snubbed me again with zero attempt to "discuss my bill", then when I did call I was treated like I was some kind of moron. Disgusting service, disgusting company, avoid at all costs unless you want to be taken advantage of and robbed.

They did mold removal due to a persistent water leak. The removal and drying out process was done…read morequick and efficiently. The repair process went well for the most part with a couple of hiccups in the form of miscommunications. Having worked with contractors and subcontractors before it was forgivable. Overall, they did a great job, and were a big help in fixing my home.

Contracted through insurance to fix damage to wall in November. Moved furniture out of room, making…read moreit difficult for handicapped to maneuver. Repair was started but has not been finished and here it is middle of February. Company refuses to talk to us. Giving us run around. They've been paid in full but refuse to finish.

Dishonest company!!!…read more On Mother's Day, my family found water leaking into our home in our kitchen from our ceiling/wall. I have always recommended Protechs Restoration as a firefighter, through their 800-Boardup connection. So, I called them and they responded to our home for water mediation. Our baseboards were already removed, due to our kitchen floor being replaced. The employees looked at our roof (from MY LADDER) and probed the wall with a moisture meter. They went into our newly finished basement and probed the ceiling in a vent directly below we're the water was on the floor above (using MY LADDER and SCREW DRIVER). The supervisor arrived and said they were going to set up a dehumidifier, and 2 fans to dry the wall. He said they would return "tomorrow" to check the wall and pickup the equipment. The next day, I saw an hour meter on the dehumidifier and the wall was dry and Protechs Restoration didn't show up as we were told. Because I didn't want to be charged, I shut off the dehumidifier and the fans, at 23 hours. Protechs didn't show up until Wednesday and they picked up the equipment without saying anything to us. Our insurance paid part of the cost of the entire incident, but it was under 1k after our deductible. Our insurance said they didn't cover the roof, because it was "wind driven rain". I heard this term from the protechs supervisor when they responded to our home. Our insurance received a bill from Protechs (we never disclosed our insurance information) and the Protechs bill said "Wind driven rain". We didn't call them to diagnose the cause, we called them for water mediation. Protechs provided us with a bill for $1,368.87, but not itemized. I was told by a former employee of the company that they offer discounts to first responders, so I inquired about a discount and was denied. I requested an itemized bill, to see what exactly I was paying for and it was provided. They charged us with 3 days of drying, with 3 days for each piece of equipment. I contested the 3 days and I was told that was their minimum dry time. I asked why they told me they would return the next day, and they never replied to me. I asked again in a long email and the response was pay your bill, because your insurance approved it. Excuse me? I never signed anything, and was never provided any information from Protechs. My email also asked for the removal of the two days of drying that wasn't done. I was more than willing to pay for the work that was completed. A few weeks went by and we were given an ultimatum, pay the bill or it would be sent to collections. I thought about fighting this in court, but I don't want a lean or something stupid put on my home by this dishonest company for $413.80, so we reluctantly paid the full amount. I will no longer recommend Protechs or 1-800-Boardup to anyone. If this company will treat a firefighter this way, how will they treat the victims of fires or other water losses. I encourage all my firefighter brothers and sisters to really think about who you recommend to your scenes. Protechs is the 1-800-Boardup company for our area, and I intend to reach out to them as well. Since my insurance didn't cover the roof, I tore the shingles off above the leak. Guess what, not wind driven rain! There was a damn hole in the roof, under the shingles, and it finally started leaking. I ate the cost of repairing the roof, which cost me over $600 in materials. I did the labor myself with the help from a good friend, which saved me some money. I'm also encouraging all my friends in the insurance business, as my wife and mother in law have been in their entire careers. DO NOT RECOMMEND OR MENTION PROTECHS TO YOUR CLIENTS!! I will now inform anyone looking for a restoration company about my experience and tell them to research Paul Davis, Water Out, ServePro, etc... and make an educated decision of who they want to entrust their property too.

Dishonest company!! I'm glad a couple people had a good experience, mine was not. I felt ripped…read moreoff. I asked how much it would cost and I could not get an amount and there was nothing to sign. This company is very expensive One guy from different company drained the entire crawl space for $366, than I asked Protech to come and dry it out. They went in the crawl space and said it was already dry except two small little wet spots on the ground so they sucked it up. I was not able to get an estimate, later got the bill for $575 , it was more expensive than the company that drained entire crawl space. I was furious asked that bill be adjusted , it was wrong and they said no. Don't trust, make sure they give u an estimate. They are expensive and would not work with me on the bill. They did not do $575 worth of work therefore I was robbed. Find a different company.

I used this company for Grout/Tile cleaning in my home. The Kitchen, laundry room, Master bath and…read morefoyer. I have used them before for this 3 times and also upholstery and carpet cleaning. They are VERY thorough, neat and courteous, prompt and professional. AND they haven't raised their prices for years!! Mary Jane N.

Yes great job and excellent service. Friendly and efficient…read more Will definitely use again

I can honestly see why their reviews are so low. They do a poor job of communication. They would…read morenot do some warranty work over $43. I simply asked them to prove it over and over with invoices and insurance claims. They never did and were always confrontational. I have no problem paying it if they would simply prove it. I already paid thousands so why would I not pay the $43. That does not justify doing warranty work for a customer. Stay away from this company

From the owner: D W Brandenberger Inc, are licensed, insured and bonded company. We are locally-owned business and…read morehave 33 years of experience. We work with all major insurance companies including State Farm. We offer 24 hour emergency service for fire, water, smoke and wind damage. We are also providing general contracting. Want to be more comfortable with your decision. Referrals are available. We are the members of the Better Business Bureau. We accept visa, mastercard, discover and american express.