I didn't find what I was looking for. Though most Ross stores offer the same merchandise, I found this specific location didn't have much as others. Still, I like to stop by these type of stores and just browse when time permits. They have great selection most days and for great pricing. read more

Ross Dress for Less - Department Stores Near Me - Bakersfield, California

Terrible customer service. This is the third time I come in and forget how rude they are. Left my things because of this. It's always the same lady that denies my son (6y.o) and I access to the bathroom and is completely rude about it. Certain workers are nice about it but one in particularly always tells us "no it's closed. No it's dirty." Even if it's dirty she could either clean it or just warn us about it. She wouldn't even allow us to use the men's restroom for my son. I'd rather take my business elsewhere than come back here. I'm writing this review to remind myself never to come again. read more

I always shop there but today was different with I want to say she's the manager,she made me feel rushed and it didn't feel good with me hopefully this goes to a higher level of management.customer service means a lot. read more

I'm only writing this review because it's so irritating that such an establishment can't do as much as put TOILET PAPER IN RESTROOM! I was here to do some back to school shopping and after staying hydrated in this hot city BAKERSFIELD I asked if I could use their facilities and I was hit with "We don't have any TP at the moment but you can use the restrooms next door-Lessens, Five Below or Burlington." If management can't even go out of their way to provide TOILET PAPER for Returning Paying Customers, there needs to be a change in who is in charge. Needless to say I had my oldest go to car and retrieve two paper towels. I'm not just upset and angry because I'm just thinking about me, but I think about the elderly or the kids getting potty trained like this is really F$@%&! UP!!! Two stars because they still have a great selection of apparel. read more

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If you take the time to go through all the things they have here, you can score a few deals. The place is generally nice to come to, but avoid weekends and holidays. There was 30+ people in line to checkout. They had a good selection of things to choose from, but the service was lacking. Could have been better than it was. read more

Wait at line more than 1hour and 45 minutes. Totally understand is a employee day discount. But should be a different line or different hours just for them!disappointed read more

The worst service ever!!!! People who work there walk by you when it's obvious you need help! (Jewelry counter) Not enough workers! Selection and prices aren't bad Not too bad for a mess Expect to waste a lot of yumeq read more

This was not a good shopping experience and I normally love Ross. Usually they have pretty cute clothes for women and each time I have gone to Ross since last year absolutely nothing. Then my son found a wallet he wanted and we stood in a line 20 deep with two check stands open. The line was going down the main isle it was insane. Then when we finally get called she doesn't say hi or any greeting at all. Just rang us up and not even a goodbye or thank you. I want to say it's because stores aren't able to find help. That's not the case with Ross I have been a faithful customer for years and it doesn't matter which location same thing two check stands. Why??? Give us customers a break we have other things to to then sit in a 20 minute line or even longer. read more

Depends, great deals but lacks in customer service. Over 50 people in line with only 2 out of 6 registers open.

I was in here today with my wife. Of the six registers in the store to pay for merchandise, only two were being used. And there were at least 20 shopping carts and the people attending them waiting to pay out and go. Management at this store needs to do the job of getting the money from the customer and getting the customer out the door. No customer service at this one, we walked out , not going to wait in a fucking line like that to give these assholes money. read more

Why do you have one cashier and 1 returns employee? That makes zero sense, I should have to wait 45 mins to buy anything. I saw several people get out of line and leave. Add self checkout like your other stores, your wait time is ridiculous and I will not be coming back. read more

OMGG, in line for over 30 minutes all because my sister wanted a decanter set for Christmas and they had a deal on a set! 2 registers opened and people not coming back from their breaks. The cashiers are standing around in a huddle at the jewelry counter laughing and looking around. This store does not cater to all ethnic backgrounds as evidenced by the clothes they sell. I will not be purchasing anything from this or any other Ross if this is how they honor their patrons. read more

Ross Dress for Less - Department Stores Near Me - Bakersfield, California

Worst Ross ever. Waited in line over 30mins they had one cashier and 1 person doing returns. I'd rather drive to Oildale and shop at that location. read more

I'm not a big fan of shopping at places like Ross. But hey, sometimes a girl just needs a good deal. I came in here to get some work clothing for my new job. I definitely had to do a lot of searching to even find the business clothes section. Once I found it, they had an alright selection and I picked up a few things at a great price. 4 blouses and 3 pairs of pants for $55.00. Score! The ladies at the checkout made it quick and painless. I know the lines can get long. Patience is a virtue. Happy camper here and my wallet even thanked me. Ross Dress for Less, 4 stars! read more

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Are the bargains really worth it? This location is so dirty, managed poorly, employees do not take pride in their work place. I walked in and almost turned right around products all over the floor EVERYWHERE! One employee at the register and over 10 guest in line. Asked about a extra cashier and the comment was she's on break....not I'll open one and help out in a min just sorry. Ugh I hate this place I only came here for halloween items other than that I do not will not stop here. read more

Ross Dress for Less - Poor customer service! - Department Stores Near Me - Bakersfield, California

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This Ross Dress For Less store must be a new store. We walked in, and the first thing I noticed is that everything looked sparkling and organized. I'm used to walking into Ross locations and seeing a very messy disorganized store. That was not the case today. We got to "Experience The Treasure Hunt" as it says on one of their walls. Much easier to experience when the store is clean and neat like it was today. After browsing for about an hour, we found some stuff for the home. Prices were inexpensive compared to other places we've been. We left as happy campers! Sure hope that they keep this store clean, neat, and orderly for a long time to come. read more

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This Ross has never disappointed me. They are always clean, organized and friendly. I just went in to browse around, I was looking for Christmas decorations. I didn't find what I had hoped to but there were so much to choose from. About a year ago I found a pink Chi straightener here for $49.99 and I saw the same one when I visited recently! That's a great deal considering that they go for twice that other places. read more

Came to return something. Found something, so I decided to exchange. Got in the line to return, uet cashiers proceeded to call next purchase. With 3 people waiting in line! Mitchell, the supervisor, was the only person doing returns. He said he was calling 2 purchases per return...REALLY WHAT HECK!!!! I'M NEVER GOING BACK THERE! Other Ross stores don't do that! read more

"Diana" the employee that rung me up was totally rude. She literally threw my clothes in my bags and had a complete attitude. It's all a reflection of the management. Completely unprofessional!!!! read more

Returned a table today. A side table made with Mango Wood which I recently discovered had WOOD WORMS eating away at it. I brought it in with its eaten away holes and two dead carcasses in a ziplock baggy. I'm not blaming them for he worms, it's he risk we take buying foreign made products, but the way the return was handled really "bugged" me. The older gentleman working the register was not only rude and short with me, but also the other female ladies at the registers around him. Attitude to the max! They gave me store credit back but I won't be back to shop at this location and I surely WONT EVER BUY FURNITURE FROM THEM. Buyers beware! read more

Ross Dress for Less - Table I purchased and returned. Buyer beware, living inside my table are colonies of WOOD WORMS eating away at it! - Department Stores Near Me - Bakersfield, California

I hate a big business store like ROSS can't have a clean running bathroom!!! Out of service my butt!!! Clean it fix it do something so people can use them during open hours!!!! Shameful!!! Where is your showtime readiness!! Per management bathrooms are close ha!!!! read more

Selection? Not so much. Always looks like everything has been picked over. Also, not the neatest. There is this friendly dude, however, that added a star to their rating. He was very welcoming and sounded sincere at greeting guests as they came through the door. I sat there trying loads of shoes on and watched him welcome everyone (including thugs and hoodlums). He didn't sound like a robot like at most stores. So kudos to Mr. Security!! Total creeper status, I took his pic. Haha. read more

Ross Dress for Less - Friendly security. - Department Stores Near Me - Bakersfield, California

DO NOT come here! We waited in line for 20 minutes. There were about 30 separate people waiting in line and only 2 cashiers working! That shows very poor management. I even commented to the cashier that with a line that big there needs to be more cashiers working! I didn't say it is a mean way, just giving constructive criticism. She just simply said "I'm sorry" and proceeded to rush through checking out my items. Seriously doubt that this will go to the manager. Sigh! Really disappointing! read more

Go early. By late evening the place gets pretty trashed. Large and has a good variety. Always something different to find. Line gets long at peak times and I mean LONG! read more

Sorry but I think this is the worst Ross I've ever been to. The items from clothes to purses to shoes look cheap and ugly. They look like it's cheaply made and will not last. Other Ross you will find branded items over here as in I can't find anything. It's all garbage. Won't come back. read more

I love to shop here so much to choose from and the price is so reasonable and selection is amazing every time I go there I always have something read more

Long wait lines, waited 25 minutes just to pay. Zero customer service. Messy and cluttered. Almost tripped over clothes on the floor twice. Would not recommend at all. Go to target next door and save time and money. read more

I love this store..however they really need to learn to properly tag there merchandise..cause price tags on the glass of a picture frame is a major pain and just makes me wanna purchase things else where. It would have been nice when I called the manager to all east get an apology or offer an exchange. read more

Ross Dress for Less - Department Stores Near Me - Bakersfield, California

So I really use to love shopping at Ross but the customer service at the registers makes me not want to come there any more. Why do we have to grab our own receipts. What does it represent? What is the benefit? Also when did they stop giving away the hangers? Is it a cost saving factor? I get it that part if it is. So the reason for the 2 star is because when I asked if I could keep the hanger the way she said no was rude and to tell to grab my receipt was not very nice either. Customer service is going away fast. Maybe you should just get self serve registers if the cashiers doesn't want to be friendly. I'll find another Ross. read more

I've been here a few times since they opened and each time becomes worse than the other. I know that ross is known for making their customers wait in line forever, but it's ridiculous when you have 15 people in line with only on cashier while two employees talk near the changing room. I've noticed Employees chit chatting or gossiping about other customers a couple times but Aside from that, it isn't as disorganized as other Ross stores (yet). Usually I take home some nice finds :) read more

I went in to return sone shoes and the cashier (DESTYNIE) was being extremely rude i stood in the return line and she made me get in the other customer line as i waited i saw two people return items as she just glared at me. I finnal came up and she continued to be rude and hassle me i just wanted to leave and as i walked away i heard her whisper racial slurs to an extent in which i would never repeat. Her name was DESTYNIE so unproffesional and belittleing read more

Ross has always been a go to place for me until today that is!! I recently purchased a pair of jeans, they didn't fit correctly so I brought them back to exchange them for a different size. So as arriving I let the cashier know I did not have the receipt but I was not looking for a refund, a simple exchange is all I wanted. I was dumbfounded to be told that without the receipt I was only able to receive 99 CENT in store credit! Absolutely RIDICULOUS!! I will not be returning to Ross due to the outcome of an attempt to exchange a pair of jeans WITH ALL TAGS STILL in place! read more

Really cheap items with an OK selection. Pretty good for cheap house hold items and sometimes cloths. I go here for last minute gifts

If you shop here with kids make sure you take them to the restroom before you come. I came to shop with my daughter and she needed to use the restroom and they would not allow her to. She's 7 so she can't wait until I finish shopping. They said there was a flood in there. This is so inconvenient for customers. I will not be returning again. read more

You will either find something great or waste your time looking. Store is clean. Policies are fair.

This particular location is brand new and let me just say, the staff is super friendly and have amazing customer service!! I really enjoyed my shopping experience there! read more