I have not been to an eye doctor in over a decade. I knew it was time to make a visit and wasn't…read moresure exactly what to expect. First I would like to say not only is Dr Graham amazing, but his entire staff is so professional and helpful. I would call this visit one of the best experiences I have ever had at any doctor. If you are in need of a primary care eye specialist, this is the place for you!

Great doctor and great staff. The office is pretty basic, but the care is top-notch. They even got…read moreme in the same day for an appointment. Dr. Graham is very patient and knowledgeable, I highly recommend.

I came to town with a worsening eye infection that I got visiting a fancy spa a week before I flew…read moreout. My friend credits Dr. Joseph Garber with saving her vision when she came back from vacation with a detatched retina, so she called to see if I could get in for an emergency appointment. Thank God they got me in within a few hours, to see Dr. Gina Rogers. When I arrived, reception was warm, & I was called back to a room quickly. Nora numbed my affected eye to gently measure my eye pressure, gave me a vision test, and then documented my detailed optical history, symptoms, and pharmacy to call in prescriptions. Dr. Rogers came in shortly after. She was warm & compassionate as she thoroughly looked in both eyes. She prescribed me 3 different things, to be thorough. By the next day, I was feeling much better. I am so grateful to the very warm team who got me in so quickly! I am so grateful to Dr. Rogers for letting me squeeze into her schedule when I was so miserable. My friend has recommended this practice to others for years. After my emergency visit, I saw why. I highly recommend too!

I've only had one visit, but the experience was terrific. The staff and doc with whom I interacted…read morewere professional, friendly, and thorough. It was refreshing compared to the all-too-often assembly line environment at some of the big hospital systems, and it gave me a lot of confidence in their ability to serve me well with my eye procedure.

Staff are generally very impersonal. One male technician who screens your eyes prior to doctor's…read morevisit is very rude! Dr. Ruederman is very unfriendly and just rushes everything and doesn't give you a chance to talk or ask questions!

Bad service when you arrive. Not one welcome, hello, be right with you NOTHING…read more Great service once you're in with the staff. The doctors are very nice.

Almost 2 years later Blepharoplasty (Eyelid Surgery) . She told me for the skin not to sag have the…read moreeye surgery. I should do a slight lift on the forehead . So i did . It left a dent in my head.After 3-6 mths they had to do the eyelids again. Every time i went back they said "oh it takes a year to fill me. .I had and the dent is still in my head and I have tingling that travels from my head to my toes. Surgery was sept 2020 . My doctor is sending me to a neurologist. I left a message with the shifrins and haven't gotten a return call. I advise you highly dont use them

The office is totally disorganized. In late February, I had a surgery scheduled; Kerry (office…read moreassistant) kept saying she was waiting on my insurance. Upon questioning, I discovered she never contacted my insurance until the afternoon before the surgery! And that was only because I asked her the status. So we were forced to reschedule for a surgery date in April. Now my e-mails (with questions about insurance, etc.) are not being answered, i.e., it has been 10 days since my LAST e-mail with no response. My follow-up phone calls and messages are unanswered. I saw that someone in the office once attempted to call me but left no message. I'm rating this 2 stars because Dr. Shifrin seems so nice, but the office needs some serious and competent people.

Dr. Phelps was able to fix the ptosis on my left eye which I didn't have much confidence in…read morehappening due to two previous doctors having failed at doing this with the very same surgery.

Nice enough guy but struck me as someone with very little confidence in his abilities. He…read moredesperately seemed like he wanted to get me out of there and steer me to another doctor.. He gave me an estimate of close to nine thousand dollars to take some skin off my right eye which I can barely see out of. At that price you'd think I was getting implants or something. I'm not trying to knock the guy but he took $250 off me l for like a 5 minute talk where he was trying to play shrink more than surgeon. My advice is don't waste your time or money like I did.

I trust this place of business for my care and my families care …read more I go for ophthalmology retina specialist My sister would not be alive she had pulmonary embolism and DVT She goes to May doctors at the NW campus . I just went to an orthopaedics doctor and so far satisfied My daughter donated a kidney to a friend also The offices are small but comfortable . You may bring a support person with you. I go to the offices in Streaterville location at the main campus Some doctors have office locations at more than on place . If you have PPO it is fairly easy to get an office appointment

I would avoid the Dept. Of Ophthalmology at Northwestern University at all cost. I called the…read morescheduler for a pre-op appointment 6 times over more than 2 weeks with no response; the Ophthalmology Dept. 4 times who promised to have the scheduler call me, but again with no response; and the office of patient relations 2 times with no call back. I spent hours on my first appointment and now will start over with another provider. I've never felt so helpless and encountered such negligence. Don't fall into the same trap. I would give '0' rating if that was possible.

What a great doctor, Dr. Garber is! My dad had an eye injury (a microscopic piece of plastic got…read morestuck in his left eye while fixing a car). Per our phone conversation we were scheduled right away for next day, no insurance (self-paid) and he was kind enough to choose the best time according to our schedule. Dr. Garber is so energetic, kind and very professional. He was able to remove this tiny object and within half an hour we were out of the office. All office staff was incredibly polite and despite the fact it was almost time to go home they maintained a great work ethic. Thank you Dr. Garber!

was sent there with eye infection by physician, busy place they fit me in the next day with one of…read morethe other Doctors, have been seeing Dr Garber for years, visits not covered by my eye plan at work, only see them for medical issues. No pressure to purchase glasses from them. when my eye issue became worse they arranged my appointment at the retina Doctor the next day. i did not have make calls and plead to get in for a serious issue

Barely a-ok. BARELY. I saw Dr. Doren because I thought I had some sort of infection in my eye. I…read morehad gone to Physicians immediate care a day earlier and they had misdiagnosed my issue as allergies. The doctor was very nice, and seemed very capable. He diagnosed two different issues and wrote me a scrip, then booked for me to come back a few days later to see how well my eye responded to the medication. I had to do a full round of antibiotics and put cream on my eyeball. I am now healed from that issue, so that part is A-ok. My issue with this office has more to do with their "office policies". First of all, I was annoyed that the Dr. kept trying to get me to come back over and over for expensive office visits to confirm that the treatment was working. If I hadn't said no for the 3rd visit I would still be paying for office visits to this day as my insurance doesn't cover office visits completely. I had already paid a couple hundred bucks to get my eye fixed with insurance if that tells you anything. What prompted me to write this review was the way they handled the next issue. I received a bill from the place where I was misdiagnosed (never saw a doctor, just an arrogant nurse guy who barely looked at me). The bill was inflated and that pissed me off so I called them to see if they could make an adjustment for the misdiagnosis and bad service I got since they were billing me a few hundred bucks too. They said they would need a fax from Dr. Doren's office stating what the actual diagnosis and treatment was so they could proceed. I called Dr. Doren's and asked them to send this info and she agreed. A few days later I get a call from Physican's Immediate care about the info they received. Seems Dr. Doren's office just sent a scribble from a prescription pad with the prescription on it. Frankly, I think this should be enough, but that is for another review, but they said they needed my records which should include the findings, including the diagnosis and the treatment prescribed. I called Dr. Doren's office back to ask that she do this and she sighed heavily for being put out apparently and said she would "have to speak to Dr. Doren" about this and that there would be a $15 charge to release my records because this takes "extra time". Jesus H. I said, well then can I just have my own records then since I've paid for this already? and she said, No, it's still $15 to get my own records released. I have a file of all of my medical records, blood work results, etc etc and have never had to pay one red cent for them. I do not understand what is the big deal of helping one of your patients resolve this issue. Instead they see it as an opportunity to nickel and dime me to death. I'll seriously have to reconsider whether or not I will return to this Doctor again because of how unhelpful they have been with this situation. It's a small office, no nurse, just the person at the front and the doctor and they are conducting business like it's a giant bureaucratic establishment. I am very disappointed. This is why I deducted 2 stars, for adding more expense and bureaucracy to an already annoying situation. Thanks Guys.

Dr. was fine, but the red head at the desk had real attitude…read more The four stars are for the Dr. & not the staff. Don't think I would return if I had to deal with her.

My husband and I were both patients of Dr. Khan and very happy with our visits. But I just found…read moreout that Dr. Khan has closed her office. I guess she is doing virtual visits but apparently, we need to " find a new provider," as she just told me in a rather curt email. I don't know why it's not up on the website but this is very disappointing.

Amazing first experience here. Dr. Mona Khan is charismatic, attentive and skilled. She listened to…read moremy concerns, approached and addressed my issues with care. Scheduling online and communication was a breeze. I highly recommend a visit to get your eyes checked. You'll leave with a smile. Thank you Dr. Mona Khan.

I cannot say enough about Dr. Phelps and his incredible staff. They are welcoming, attentive and he…read morequickly and painlessly resolved my issue. I would highly recommend Dr. Phelps. Added bonus is the beautiful office space!

I had External Levator Advancement with Dr. Phelps in March 2020; his kindness, care and concern…read moreis amazing. He is a wonderful surgeon and even though my eyes are still healing, I can already tell that the procedure was successful. For the first time in quite a while I have peripheral vision. I highly recommend Dr. Phelps.