This place is UNBELIEVABLE.
I was so excited to work with Judy and her team after reading a five star review on yelp. I needed a pet taxi to take my dog from daycare to my home so I called Judy and asked for a consultation; she came over the very next day (A Saturday) to meet my dog and discuss services for the following week. My dog is an 18 month old, 90lb labrador retriever so she explained that Anthony would be best to pick up my dog because he is "comfortable with big dogs".
Three days later, on Tuesday, Anthony was supposed to pick up my dog from daycare at 5pm. I get a call at 3:30pm from the daycare (that I trust implicitly) with a worried associate on the other end. She explained to me the following scenario:
A young, small man - probably around 18 and 150 pounds, arrived at the daycare to pick up my dog. The associate also noticed that he drove a two-door vehicle. He asked for my dog and was surprised when a 90 pound dog came to the door, ready to leave. Anthony immediately showed worry, couldn't control my dog, and then expressed concern about ruining the upholstery of the car - during this time, he also mentioned that he wasn't even supposed to pick up this dog, he was only supposed to go to the house and let him out but it was changed last minute AND he was not informed of the dog's size (he thought the dog was only going to be 20 pounds).
The associate asked Anthony to step out and call his boss to find another person to pick up the dog - the daycare associate knew not to let my dog in the car with Anthony. After calling Judy, Anthony came back in and informed the associate that Judy had no idea my dog was so large because she had never met him. He also said that he would be leaving and she would be coming to pick up my dog.
At this point in the story, I ended the conversation with the associate and immediately called Judy. She informed me that Anthony could not take my dog home because my dog ruined the upholstery in his car - Judy was just leaving to go pick up my dog. At this point, I informed her that she was not to pick up my dog from daycare on that day or any other day.
Anthony was an hour and a half early. I asked for my dog to be picked up at 5pm because I wasn't going to be home until 9pm. My dog is still a puppy and I don't want him to be in his crate longer than 4 hours. 6.5 / 7 hours would have been too long for my dog.
My dog was never in Anthony's car so not only did Judy try to lie to me and tell me that it was my dog's fault, she also lied to her employee about meeting my dog, and did not prepare her employee for his job. I am appalled but her unprofessional behavior and lack of tact.
As I said, UNBELIEVABLE. read more