I'd like to first say that I attempted to contact the park via their website to lodge this complaint, but my message was ignored/never answered, so I have resorted to this forum.
I visited Roseland a few weeks ago with my 6 year old daughter. We visited last summer as well and had a great time. This year was very different. After enjoying the large raft ride shortly after we arrived, we decided to try the water slides. We went on a "double raft," my daughter sitting in front, me in back. The first slide was fun, so we wanted to try the second one. As the attendant set my daughter properly in the front of the raft, I got myself set in the back. The attendant then began to spin the raft around, situating us backwards down the ride. Well, I promptly requested, "can't we go down forwards??!!" The attendant replied in a VERY SNARKY, "I don't know" and proceeded to shove us down the dark, full tunnel slide...backwards. I have no idea why she thought that was in any way acceptable to do. Once we got to the bottom and we exited the pool, I was extremely nauseous as well as angry and upset. To make matters worse, my child and I then witnessed an older rider (60+) come down the same slide, screaming, BACKWARDS, and he then flipped over as his raft hit the pool. He got out, clearly in distress, and told his wife what happened, which was that the attendant had pushed him down the slide backwards against his wishes. I exclaimed, "she did the same to us, and I am reporting her!" I went to the gift shop and asked to speak to the rides manager, and I told her what happened. She said she would "talk to" the attendant. In the meantime, the older gentleman also entered the gift shop, purchased a bottle of water, then he and his wife quickly exited the park. My child and I remained at the park for only a couple more hours, but we completely avoided the slides and only went in the wave pool and lazy river, as we just did not feel safe going on rides operated by untrustworthy operators that think it's a joke to shove people down backwards.
Not only was this incident dangerous for several reasons, it's simply terrible customer service and totally unacceptable rides operation. I asked for a full refund in my message via their website, but alas, I guess they don't care about the severe distress they caused me and my child and making it right. read more