I don't know if I've ever left a review on anything, but I just had to share my experience at The Rose Studio Salon.
I've had about 6 visits at the salon, with nothing but a decline in quality. The first 3 appointments I had were with Rochelle, they were pretty good and Rochelle is just the sweetest person you could meet. I was satisfied.
But then there was the incident, as I like to call it. Now I've had the luck of never having my hair done poorly. So I suppose it was my time to have that first experience. Rochelle was too busy to be booked, so I booked with another of the gals. When I arrived, I found that I was no longer booked with the original hair stylist, but with the fresh outta training stylist.
I just I should take a moment to explain my hair. It's thick, I mean I have A LOT of hair, and it's fine and silky. I take twice the amount of color and time than the average customer with similar length. I love it, I take great care of it. I had been trying to grow it longer for a year and half.
Anyways, back to the incident.
My appointment was 1.5 hours before closing, I told the receptionist over the phone that my hair would take longer than that, probably closer to 3. He assured me that they'd be able to make it work. 1.5 hours later, and I'm just 3/4s into the color process. My stylist starts to get a bit speedy and careless at this point. Right as the stylists are leaving, she asked for toner help from one of the other stylist as they were leaving. As she made the toners she looked really insecure and unsure of herself. With good reason, because my hair turned out a mess. I'd been steadily going blond, very slowly, and I come out completely blond with blotches of dark orange in my hair. Not even streaks of dark orange, just random spots.
It got worse. Now time for the hair cut.
She held up random pieces of my hair and cut of an inch or so. Didn't split it off into sections. Just held pieces up and cut them straight, with my type of hair looked jagged and uneven. I left insecure, and upset. I didn't even have time to fix it, as I was leaving for vacation in two days.
A few days later I call back, in hopes I could come in ASAP to fix it. Turned out Rochelle was booked for a solid two weeks, and I couldn't make any times work with my schedule for at least another week out. I settled for a time where she was in the Studio and could help out my stylist if needed.
When I got back to the saloon I had multiple "oh my god, who did your hair" and shock when they found out it was one of their own. I had to completely do the color again, and cut off even more hair to fix the cut. About halfway through, Rochelle stepped in and took over. The first "fix" left me with white hair in certain places, I put my foot down and said I couldn't leave like that. She did the toner again, leaving it a decent color of blond. Not what I originally wanted before the incident, but I felt like I could live with it. It still had some stripes and an orange tint, but it was the best I could do without frying my hair.
And now to my last appointments.
My hair started turning orange really quick. I know this happens when you go blond, but I mean it was immediate. The stripes were showing quickly and I decided I should start the process of going back to my natural brown hair (note that I said "process, not immediate"). I was able to get in a lot quicker this time, and I explained ahead of time what I wanted done. First time in the color process I end up with a dark blond all over, it was rather pretty, but not what I wanted. I had to come in the next day though due to the inch of dark red at my part. I had been to the salon about only 5 weeks prior, but apparently that was long enough to have a difficult amount of new growth.
The next day I had just one wish. Make it an even color. I just couldn't handle anymore stripes. When the color came out I had dark brown hair, darker than I've ever had. I didn't even want to look at it closely at the time, I just had to leave. It wasn't until the next day I noticed that my bangs are at least a shade darker than the rest of my hair. I still have stripes, and it's of dark brown and some off color of blond. They don't look good together.
I don't want to go back to have it "fixed" again. My hair feels like it's been colored too much, no longer the silky hair I have always had. No one has complemented it, and my husband (who does notice barely anything when I change my hair) noticed it was off.
Instead now I'm paying over $150 at least to get color correction. If you think about it, I've spent about $400 in the past 3 months in hair.
If you have hair like mine, I don't recommend this studio. It only ends up with excuses and bad color. read more