Please do not be fooled by the few "good" reviews like I was. I took a bridesmaid dress here to be hemmed and had a terrible experience.
When I brought my dress in, she had me try it on to determine where it needed to be hemmed. Then she sprayed some sort of white stuff along the entire bottom of the dress. I had never seen that before so I asked her what it was, and she said it's how she marks where it needs to be hemmed. She seemed to know what she was doing so I didn't question it.
About 10 days later, I pick up my dress and bring it home. Upon inspection of the dress, I was appalled at the work. The seams on both the dress and dress lining were completely uneven with the fabric bubbling, and the white stuff was still on the dress! I attempted to get the white stuff off with mild soap and water, which did not work and then left water stains on the dress (which I had to wear for a wedding in 5 days).
I brought the dress back to express my concerns and she tells me "As long as the length is even then it doesn't matter what the seam looks like. No one is going to see the lining so the seam doesn't need to be straight. Sometimes if the fabric is stretchy it's hard to get a straight seam." I'm sorry, but aren't you a professional? Shouldn't you be able to make a straight seam no matter what the fabric is? I explained to her that it's an expensive bridesmaid dress and that the seam DOES need to be straight. She had me try on the dress again and says "the length looks even to me" with a snarky attitude. Meanwhile, I pointed out that the left side of the dress was touching the floor and the right side wasn't, so it wasn't even.
When I asked about the white stuff on the dress, she tells me it's chalk and it's easy to get out. Then why didn't you get it out before you gave the dress back to me? How are you going to put marks on my dress and then leave them there? The lack of professionalism is astounding. She was unapologetic, apathetic, and rude. I told her I at least needed the dress seam fixed and straightened, which she agreed to do. She also said she would get the white marks out. I picked up the "fixed" dress 2 days later, the day I was leaving for the wedding (still with white marks). Thanks for the unnecessary stress!
Long story short, if you need something hemmed or tailored for an important event, I strongly suggest you go elsewhere.
Also, she wears a face shield as if it's a mask. **eye roll** read more