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    Roots Up Tree Company

    5.0 (3 reviews)
    Closed 7:00 am - 6:00 pm
    Updated over 3 months ago

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    Services - Roots Up Tree Company

    Damage restoration

    Excavation

    Tree care services

    1 More Service

    Trench digging

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    911 Restoration of Boulder - Pliable venting used behind drywall, creating a fire hazard.

    911 Restoration of Boulder

    (1 review)

    We hired Lon L'Heureux, the owner of 911 Restoration, not for a restoration project specifically,…read morebut for a remodel of our main floor and to build a new laundry room on our 2nd story. Before hiring Lon, we hired a designer to develop detailed plans with CAD drawings of what needed to be done, along with a written detailed scope and all measurements. Lon and crew started the work with phase 1: constructing the new laundry room, building custom cubbies in the mudroom and installing cabinets, and a refresh to our main floor bath, which included the installation of tile. The sub-par framing on the new laundry room led to sub-par dry walling and a shotty pocket door installation. The worst part of this new laundry room is that Lon and crew installed the new dryer vent in the wrong location on the wall. Instead of putting it behind the dryer, it was located behind where a new cabinet needed to be installed. This wasn't caught until the drywall was up and textured. Lon's unsatisfactory recommendation was to cut a hole in the new cabinets to route the venting through. We told him that the cabinet was purchased to store things, not to store venting and that he would need to properly move the vent behind the dryer. We told him it needed to be fixed by the time we got back from vacation in five days to which he agreed. When we returned, the vent appeared to be moved, but where the drywall was patched it seemed odd that he could have correctly moved it. at this point, we were losing trust so my husband tore off the drywall to see what he did. Sure enough, instead of redirecting the rigid vent over, he installed the pliable venting (which is only intended to connect the vent to the dryer outside of the drywall) behind the drywall. Not only is this against code, but he had placed pieces of wood in front of it that constricted it, and screws through the wood, which could have punctured the pliable venting. Even though everything he touched was done very poorly, and I have many other examples, this was the final straw. We didn't feel we could trust him any longer. The bad news is that we had recently given him a payment for the next phase of work. He would not reimburse us. It turned out that with the work we paid him for that wasn't completed, and the work which needed to be redone because it was so poorly or dangerously, he owes us $18k. Lon went quiet on us and has not been willing to engage to reach a resolution.

    From the owner: 911 Restoration of Boulder is a full-scale water damage cleanup restoration company offering you…read morepeace of mind after a disaster. We provide water damage restoration, sanitization, mold removal, fire & smoke damage, reconstruction and everything in between with 24/7 availability. Take precautionary actions during the coronavirus. Our techs are trained to sanitize and clean your property with disinfection solutions and follow CDC and EPA protocols. Disasters can happen anytime due to pipe bursts, flood damage, roof leaks, storm damage or other water damage-related emergencies. Fortunately, our IICRC-certified techs will rapidly respond within 45 minutes to handle any water related emergency and help minimize damage.

    Roots Up Tree Company - treeservices - Updated May 2026

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