As you can see from my reviews, I never write negative reviews, but I truly have never in my life…read morehad such a poor experience with a business and an owner. They sold me an EMPTY BOX with no cartridge in it. The owner, Zach, would not give me a new cartridge or a refund. What type of business doesn't check their inventory before selling a product????? I understand that things happen, but the owner was the least bit apologetic. The worst part about this was the fact that he hung up on me 3x and told me his only solution was to "legalize marijuana" in my state so the manufacture could send me a new one. As someone who used to work for Yelp and dealt with thousands of local businesses owners, this was such a disappointing experience. Take your money and literally go anywhere else.

Arived from Florida yesterday and boy was I disappointed. I've had a medical card for over 4 years…read morenow and was looking forward to going to a recreational dispensary. They sold me shit in their recommendation and refused to take it back. Something they do so in Florida if you are not happy. When I called to see if I can get it replaced they said they couldn't do it because it was medicine. That's complete bullshit when they are recreational facility what they sell is not like any other product. If you're dissatisfied, they should refund you the money or take an exchange, they are a retail establishment and then they want to say they are doing medicine. Just fucking bullshit. It's like dealing with a shitty dealer on a corner by the way was in Buffalo last year got better shit from the corner don't go to this place.

Robyn was very helpful and amazing!! She's really knowledgeable and helped me a lot!read more

Just wished the staff payed more attention to the needs of people. I do not feel welcome in this…read morestore!

This dispensary is pricy. Their products are marked up a bit more than others I believe. Here I got…read morea clear brand disposable cartridge for $40 before tax 2 days ago. Yesterday, I went to Native Roots and bought the same clear brand disposable cart for $36 after tax. Just sayin Also, the dude who worked at the counter was extremely impatient. The store had nobody behind me in line. I was literally the only person in the dispensary besides the male and female budtenders. The mid-aged dude who was obviously stoned himself while working felt like saying to me as a first time patient "Hey you know usually this place has a line out the door so you're lucky right now. You're taking too long man hurry up what do you want?". I am not making this up, he kept pushing me to find any product and leave quickly, when I didn't feel like being rushed while trying to find the correct product for me. It was not a good first impression from a customers perspective. Poor customer service for a dispensary on New Years Day

I have visited this place 3 times. Once summer 2021. And twice this past week. Older guy helped me…read morethis week and he was helpful. Told him I'd stop by again during my visit to check out other things. Went there again yesterday. Was helped by a woman. She was friendly and helpful with some resin cartridge recs. About an hour later I opened 1 of the cart boxes. The cartridge chamber was almost half empty and the cart was sticky with resin. Seemed it had leaked. I went back to the shop and I explained the situation to the same lady budtender and I added that the cart did not fit my vape battery. She tried to sell me a new battery. I politely said no. She began to refund my card but then decided not to because her boss wouldn't like it and she (visibly annoyed) tried once again to sell me a new battery. I explained that I had enough vape batteries back at home + the carts were half empty. She zero'ed in on me being from another state and decided I was no better than a thief, telling me "just get out"... In total disbelief I picked up my things from the counter and walked toward the door, only to hear her say "what an idiot". I answered "was I an idiot when I tipped you this morning for being nice?" There's no good reason for a simple customer service situation to be mishandled this badly. Skip this place... Go to Green Dragon.

Do not go to this place! They can't even tell the difference between indica and sativa. The take…read moreyour id you tell them what you want, they have you pay before you cannot even double check, which I don't know why you would have to, that the gave you the right product AND they don't know simple math with a cash register. HORRIBLE! Then 30 minutes later when you tell them about what happened they say "oh ,well. When the product leaves the door we can't take it back." No offer for an exchange......I don't even want what they sold me and never would.

Nice weed shop open late! Was greeted by an extremely helpful lady, short blonde hair. I was able…read moreto get a few cbd products, topicals, on top of some good pot, Chupacabra strain. Very good flower. And I got a really cool glass bong and mason jar. 4 joints for $24 and 6.99 suckers. Went back the next night for some more.

Most places close @6pm in town, this spot open until 9pm, and its Really dope shop, Benjamin was…read moreawesome, pretty good variety of edibles, and staying true to their name... insane amount of pre rolled joints, Pretty decent selection of buds as well, pretty small amount of glassware, but the shop was kind of small, so it's understandable, but overall was awesome, will be back.

Being from CA, it's such a disappointment to see how scammy this place feels. $12 for a 1-gram…read morepreroll? $3 charge to use a debit card? And the guys behind the counter with their fake ass smiles. Get outta here.

Into plenty of the shops before and most of the time they're pretty professional bud tenders…read more.... but this place felt extra courteous and helpful, nick was awesome, Pretty good selection of everything.....probably the best spot in Snowmass Village....highly recommended

Super rude girl working there. Stopped by to ask a question, was treated horribly and as we exited…read moreshe mouthed off something.

Awesome place, cool staff, very helpful, friendly, and knowledgeable! I don't remember the name of…read morethe guy that helped me but he was very nice and knew what he was talking about! Id def come back if I'm ever in CO again!

From the owner: We are the only medical dispensary in Basalt, specializing in the finest medical cannabis products…read moreavailable in Colorado.

The Kind Castle is awesome. I always go out of my way to shop here not only for the deals, but for…read morethe excellent customer service. The budtenders are super knowledgeable, funny, and always make me feel welcome. I never feel dumb for asking them questions. This dispensary has a great selection of products that can meet any budget. I "highly" recommend this spot!

-1 - At the least. This Was one of the worst mistakes I ever made in my life by stopping by the…read morestore on my drive through Colorado. I went in And purchased a cartridge called sauce. I got in my car and started driving off opened the cartridge and it was a quarter gone. Now I am on the freeway - there is no exit to get off so I can't turn around. And now maybe this was in a 10 minute time frame from when I left and purchased the item. I immediately called the store and voiced my concern of the cartridge not being full, the girl on the phone told me specifically "I am looking at one right now and it is full". And I said, well I don't know what to tell you but this I just opened and I have it right here in front of me and it is not full. She said hold on let me talk to my manager. Came back and told me that there is absolutely nothing that KIND CASTLE can do for me and I would need to get in touch with the manufactureR and then they would need to give kind castle a refund and then I Need to go to BACK to KIND CASTLE castle to pick up my exchange of a product that was not what it was said to be. Wow! This is just unbelievable, I have never in my life had anyone tell me this. I could never have smoked a quarter of this cartridge within seven minutes when I was driving a car. I have a witness in my car as well. I got off the phone started thinking how completely insane this was because not only did the girl disregard me in my concerning subject. She actually tried to end the call saying I have "another customer on the phone and I have to go" ... this is a Hmmmm moment...I guess I'm not a customer at this point? Wouldn't you feel that way if you just purchased something, called back to have a complaint on the item and no one cares and they disregard you and tell you they have to go to another call. This is by far one of the worst customer service experiences, I have ever had in my entire 52 years of life and working over 35 years in a retail atmosphere of high end product. And believe me, Unfortunately this gives me the keen eye of knowing when disappointment is at its highest. This has been the worst experience I've ever been through for a measly $45 item that a store manager is basically telling me I'm lying and I might be sued for harassment because I have a complaint and he won't give me the information on where to go he is putting his feet in the ground and making a point and it is very unprofessional. Honestly I can't even believe that a person in this day of age when businesses are going to be struggling to stay alive that he can't turn and make this a comfortable transition in what I need to do for an unsatisfied product? Wow. Is all I know to say. And then to tell me I am going to be banned and sued for Harassment - this is really insane. It's unfortunate. It really is. So the interaction is getting more horrible. This dude Mark Mayasich is certainly a fighter. He should not be "helping" customers. The emails he has sent me regarding this experience are threatening and horrible name calling. This experience is insane. Bullying at its finest

Rhyann and Becca are at the counter often, so sweet, great job, every day, always!!…read more A pleasure doing business with the homegrown dispensary in town, loads of quality in all areas. Staff is respectful of newbies, will answer your questions with patience and enthusiasm! Parker is an experienced manager @ BCC; knowledgeable and mindful of the laws and requirements in the industry. Well worth your time, they have monthly discounts too! Peace Sami

We love BCC! The owner is hospitable, knowledgeable, and leads his customers to the exact products…read morethey need.