Roofstar has serviced our roof for over a decade, checking it and repairing any issues. We have always received excellent service and advice from their employees. read more

They did a fantastic job reroofing cave creek house in 2023 but now appear to be out of business

They communicated with me gave a good price showed up and got the job done! If you need an estimator ask for Chris read more

We've had a long saga over the last 18 months with this company. We brought them in to inspect repair apparent leaks in the roof prior to rainfall. When it rained, leaks happened. They came back, said leaks were repaired. They were not. We had a bedroom ceiling and wall rebuilt, which they paid for, since their lack of response and effective repair failed to fix. They came out to re-do repairs they had already made as they did not hold when it rained. A leak in the master bedroom and two leaks in the garage reappeared. One was so bad it has done significant damage to the garage drywall. Since last appearing to fix the master bedrooms and garage, they said they needed to follow up and complete some sealing around the scuppers. We have heard nothing. Then today, one of the leaks in the garage is happening again. Don't use these people. You'll never sleep soundly when it rains! read more

Roofstar is one of the most honorable trustworthy companies I have ever hired. The owner Jeff is personable, honest and extremely ethical and reliable. They are a company of their word, always on time. and fixed my roof perfectly. I will not hesitate to use them again and they are highly recommended! read more

Trust worthy company with a very hard working , friendly crew. Showed daily, even with the awful Arizona heat and during monsoon season to get the job done. read more

We used Roofstar to replace a bunch of broken clay tiles, mortar certain areas, correct some flat roof problems and install new skylights at our house in PV. We were delighted with how it all turned out. Chris (the estimator) and Jeff (the owner) are honest, do what they say and easy to deal with- so is Britanny! we'd use them again for sure! Craig read more

The buyer of our home got a quote for minor roof repairs from Roofstar. We followed through with the suggestions on the quote for the buyer's sake. With quote in hand, we called and left a message on the office number on a Thursday morning. They were out of the office until Monday. We did not receive a call by 11:30 Monday, so we called again Monday and left another message. Their answering machine promises to call back within 24-48 hours. They called us back in the afternoon on Monday from the message left on Thursday. The second message we left on Monday got a call back on Tuesday night. We finally got a call back on Monday afternoon and got an appointment for 10:30 on Wednesday. We waited at the house all day on Wednesday. No show. No call. We called and left another message at 4:15 Wednesday, with a recorded promise to get back to us in 24-48 hours. No call back on Wednesday. At 7:30 am Thursday, the doorbell rang. An old pickup with no logo was on the curb. I man with no company logo, no work order and basic English skills tried to communicate with us that he was here to work on the roof. No one called ahead to let us know. We were not prepared for or ready to receive guests, if you know what I mean! The chemicals used in the process made us both lightheaded, with the windows closed. We opened the windows, turned on all the vents and fans, and went outside for several hours. Around 10:00 AM Thursday, someone from Roofstar called, apologized for the missed appointment on Wednesday, and promised that someone would be out to do the work shortly. This was hours after the workers had left. We still were waiting for someone to come and pick up the check. At 1:00 pm another unmarked pickup pulled up to the curb. He handed us a business card and received the check. But could not produce a receipt. He promised a receipt via email when he got back to the office. It never came. Another call. Another recorded message with a promise to get back within 24-48 hours. An email with the receipt finally came via email at 8am on Friday. read more

I have used Roofstar twice and they offer fair pricing and do quality work. I would recommend them to anyone needing roof work done.

I originally reached out to Roofstar to get the second half of my roof replaced and contacted them as they did the first half when we moved into our home. I got a quote from them and it was 2x the price of the first half. I questioned it and was told its materials/labor price increases and the second half was more complex with some architectural pieces. I went ahead and got a few quotes from other business as well and the HIGHEST quote that came back was still 23% lower. I called back and asked Roofstar what could be the differences. They told me to be wary of other roofers they won't do the work themselves, they will have loose contracts, use cheap materials, cheap labor, and don't forget your original warranty is with us which will be voided if someone else works on your roof. I went ahead with peace of mind thinking I made a great choice sticking with the same roofer and was going to be getting the excellent service of Roofstar but on the day the work was scheduled an entirely different company showed up. Roofstar had taken my work and sub-contracted it out. Jeff K. did show up and get the crew laid out and made sure they understood scope. I don't have any issue with the work performed either. Normally I would not mind this but having them charge 23% more just shows they are over-pricing jobs and then sub-contracting it out and putting a margin on top. If this was communicated preemptively I would not have had an issue with it. I honestly would have likely used one of the other roofers if Roofstar did not have the capacity. Another roofer had said he would be willing to warranty the balance of time left on Roofstars first job. During this pandemic I would have absolutely waited to save 23% on my roof or taken that offer. It was already extremely tight to afford fixing the roof but understood that if I didn't it could lead to more serious damage inside my home. I had communicated this as well that I was looking to lower the cost of this project as it was not in line with other companies quotes. I was offered a small reduction in cost (~300) if I let them place a sign out front which I took. TL;DR Hire TRM Roofing as Roofstar is going to mark up and sub-contract your work out anyways. read more

Roof looks great, customer service was mediocre at best. We called Roofstar because our roof started leaking over our son's bedroom and they were recommended by a friend. Overall, the roof looks great. It's only been two weeks since it was finished, so I can't speak to the long-term quality of the work. Bill did the inspection and spoke with my husband. He was supposed to email the quote the following Monday, but we didn't hear back until Wednesday or Thursday. Bill came back over to our house and made a good sales pitch. He spoke highly of the quality of the shingles and even offered to waive the 3% credit card fee. We signed paperwork that night but did not set a date for the roof repairs. Bill called my husband shortly after that and said they could start the following Tuesday. The supplies showed up on Tuesday at 6:00 am (30 minutes earlier than expected). Jeff text my husband at 6:43 to say that they didn't finish the work on another house and the crew would show up on Wednesday. No one showed up on Wednesday. Jeff called to apologize to say they still weren't done and that he was embarrassed. Work did not start until Thursday. The crew showed up Thursday morning bright and early. The employees were all very friendly and seemed to know what they were doing. However, when we got home from work, there were water bottles, soda cans, and food wrappers all over our yard. Friday was the same, but they also left a bag full of trash in our side yard and our dogs got into it and made a mess. The roof itself was finished on Saturday (they didn't tell us they were coming on Saturday). When the crew left, they left trash in my yard, left both gates wide open (I have two dogs and one is a runner), and left a number of things undone. Our mister system was cut, our rain gutters were left on the patio, the BBQ roof was left unattached from the patio roof, and a TV dish that was supposed to be removed was left hanging from our roof (a good gust of wind would have sent it through my son's bedroom window). Kevin, the office manager, called Tuesday to see if he could run my credit card. I told him about all of the items left undone and he seemed genuinely surprised. He promised to send out a crew to have everything fixed. Someone did come out and cut the TV dish down, but they left it in our yard instead of removing it as agreed upon. When Kevin called back the next day, I explained that most of the broken or undone items had not been fixed. Eventually, the crew foreman was sent out to finish the job that should have been done already. He did fix the mister system, reinstalled our rain gutters, and removed the TV dish. Once again, we found empty water bottles on our porch and our gates were left open. We also round rusty nails in the driveway and on our patio. At no point through this process did the owner of the company reach out to us to apologize. It wouldn't have taken much to appease us. He did email us the final bill and said he was waiving the 3% credit card fee as a "gesture of goodwill." Too bad Bill had already offered to waive that as incentive for using their company. I did email Jeff to let him know that his company should be more focused on customer service, but I have not heard back from him. Overall, I would not recommend this company to someone else. While the quality of the work seems decent, the messiness of the crew, poor attention to detail, and lack of communication from the owner left a bad taste in my mouth. read more

We have spent thousands of dollars with Roofstar. Recently, an area over our master bedroom started leaking again. The owner, Jeff Knudson, showed up at my house (not on The date/time we had scheduled our appt.) to inspect the roof. He explained to me that this particular area would be covered under warranty and thought it should be fixed right away before further rain caused more damage. I was headed out of town for a week and Mr. Knudson said I did not need to be home, they would come and make the repairs while I was away. WRONG! Not only did they not show up, nobody called us and it has been two weeks. With all of the recent storms, we had MORE damage to our bedroom ceiling and now we need to replace a portion of the ceiling, too! My husband and I have left several voicemails for Jeff Knudson and he has not bothered to return our calls. Today, I finally got ahold of him only to be told that "I misspoke, your roof is not under warranty and I will send you a quote this evening". Really??? NO THANKS! Roofstar! Your lack of integrity and bad customer service is enough of a reason to take my business elsewhere. Your inability to keep your word, and honor what you promised in the first place, has now cost us additional money since the ceiling will need to be repaired as well. VERY DISAPPOINTED! BEWARE..do not use this company!!!! read more

If you are looking for honesty and integrity, look no further. I just had Roofstar repair my roof and they did a great job. We had another company re-do our roof 6 years ago and we were not expecting to have issues. I had a few roofing companies come out and give us estimates on fixing what the other company did wrong. All of the other companies said we had to re-do our whole roof, quoting around $12,000. Roofstar was recommended by my brother who is an insurance agent. He said he has used Roofstar for the past 15 years and said Jeff the owner was the nicest and most honest person he has worked with. He recommends all of his clients to Roofstar. Bill came out and looked at the roof and said we had a unique issue with the roof. He said he didn't want to miss quote us and wanted to talk to Jeff (the owner) to get his opinion. The quote came in, but I had a question on how something was going to be fixed. Jeff (the owner) came out to my house and spent at least an hour looking at what need to be done. Tell me, what other company's owner would come out personally and look at a roof??? Especially in the hot Arizona summer??? Not only did Jeff come out, he figured out that we only needed to repair 50% of the roof and saved us over half of what all the other companies were going to charge. Seriously, who does that these days??? Most companies try to over sell so they can make a larger profit, Jeff didn't do that! The crew was great, on time and very professional. They did a great job and made sure they cleaned up after they left each day. It's sad that we had to have our roof re-done after only 6 years, but now I feel safe knowing the job was done right. Thanks to Jeff and Bill for the professionalism and the high level of integrity! I will recommend Roofstar to all of my friends. read more

Jeff is as honest and professional as it gets! He was referred to me by another great professional I used and he did an excellent job in my roof. I do think having the roof inspected every couple of years is a good idea and do understand he can only go so far with his warranty. read more

Roofstar did a great job replacing our patio roof covering. The job was inspected and approved by their Superintendent when the job was completed. Also, the work area was cleaned nicely at completion. I would recommend Roofstar to my friends and neighbors. read more

Roofstar offered my family a comprehensive and honest quote that included everything necessary for a complete roof repair. The comprehensive repair far exceeded my expectations. The repair goes seamlessly with my existing roof right down to the matched paint. The crew was courteous and polite. Roofstar was accommodating to my schedule and respectful to my property. The other higher quotes from other roofers are limited to a small amount of supplies so that a "negotiated" price can be force upon the buyer halfway through the job. read more

My house is 30 years old and had the original roof on when we bought the house. I got 9 bids to have a new roof using the existing tiles. Bids ran between $14,000 to $23,000. I narrowed it down to 3 bids and went to those business with questions. Roofstar not only answered all my questions but showed me all the different parts that they would use to bring it up to code. They gave me a start date, showed up on time, finished on time and the owner, Jeff came out got on the roof and inspected it in person. I had no problems and his labor and products had the best warranty as well. I highly recommend this company. read more

Thanks for all your help with the roof repair, I really appreciate it. You guys made it super simple. I definitely be recommending you to anyone with roof issues. read more

They fixed our original roof leak but our roof started leaking again in the exact same location just 21 months later. We were unfortunately out of town, a family friend told us about the leak, and didn't call RoofStar out until we got back a couple weeks after the 2 year warranty expired. They wanted over $400 to fix their original work and told us that because it was a couple weeks past the 2 year warranty, they wouldn't cover the cost. I pleaded my case since it happened before the warranty expired but they said we should have reached out to them before the warranty expired. First of all it happened before the warranty expired and second of all we called them out 2 weeks after a 104 week warranty expired. That's just bad customer service and proves money is more important than keeping customers. They may be a little cheaper than everyone else but know that you're getting cheaper work done on your roof. I wouldn't recommend unless you plan on selling the house and pawning the future work on the next resident. read more

These guys are wonderful to work with. Mike Rine in particualr is knowledgable, kind, effecient, and the BEST roofer I have ever met. We were trying to sell my dad's house on his behalf as he is elderly and moved to a senior community. The roof needed some work in order to get it up to speed for the MLS. Two roofers came out and said we needed a whole new roof to the tuns of $14K. No thank you! Mike came out and said we can take care of all the little things that will make this roof pass inspection, but without being dishonest to the potential buyers. Legitimate things were taken care of. When the buyers asked for a couple more things to be done, RoofStar came out again at no additional charge. I found their work to be way above the norm, and I would recommend them to anyone. In fact, during the inspection, the buyer's inspector was careless when he went on the roof, and broke 2 more tiles just by clomping around up there, and even though that was NOT our olbiation to fix, Roofstar came out and did it at no charge just to help us get through the sale without issue. Who can ask for more? Mike took before and after pics to pass along to the buyers and we are heappily closing on the house in two weeks. Roofstar was great! You'd be wise to use them. read more

When I needed a roofer, I received well over 10 recommendations for this company so they must do something right. For us, however, we did not receive any level of quality service I expected for the price we paid. Next time, we will shop around more thoroughly. read more