We used Orkin Indianapolis (3932 Pendleton Way, Indianapolis, IN) for a mice issue and were shocked…read moreby the sales approach after the inspection. After documenting relatively standard mouse activity in areas like the kitchen, laundry room, fireplace, and garage, Orkin then presented us with a $21,000 "full attic restoration" proposal that included nearly $9,000 to remove insulation, another $9,000 to reinstall insulation, and over $3,000 for ridge vent protection. What bothered us most was how quickly the conversation shifted from solving the rodent problem to selling an extremely expensive attic package. The proposal leaned heavily on fear-based language about contamination, bacteria, and long-term damage, but there was very little actual evidence provided to justify a complete attic overhaul at that price. The original service report mainly referenced mouse droppings, bait stations, and recommendations to seal gaps around the home -- not catastrophic damage requiring a $21,000 renovation package. We expected a straightforward pest control inspection focused on identifying entry points, sealing the home, and addressing the mice problem. Instead, it felt more like a high-pressure home restoration sales pitch with financing options immediately offered. Before signing anything with Orkin Indianapolis, I strongly recommend getting multiple opinions from local exterminators and attic specialists. Based on our experience, there are likely far more transparent and reasonably priced solutions available.

I have had routine service with Orkin for almost 5 years, and over the past year their service has…read moregotten worse and worse. They routinely do not meet their service window time, with zero communication. Once the service came 4 hours late, other times they cancelled because the technician was not available but never called and I only found out when I contacted asking about an updated time for arrival. I am cancelling all services with the company.

Had bed bug problems. Called David on Thursday and he came on Saturday. They were very professional…read moreand I was so glad we called him. Seems that the problem is fixed and I would recommend him to anyone. Very nice people.

From the owner: Knight Pest Control administers Bed bug heat extermination read more

Great response time! Super professional team to work with. Through inspection performed with…read moreimmediate resolutio.

We have used Tro Pest control at our company for many years now. Bill the owner used to always come…read moreand now he has a great team behind him. They are awesome and highly recommend them. They have been to my home in the past. Now looking forward for them to treat my new home. Very trustworthy company !!

Have used them twice in two years. They responded quickly, friendly, and took care of the problem…read morefor a reasonable price. Will continue to use them and recommend them.

Came by super late, put down some traps, said they'd come back at a different time to check the…read moreprogress, never heard from them again. never received an invoice even when we reached out.

If I could leave negative stars, I would…read more Just don't. Switching to Aptive a year ago has been the worst decision we've made as homeowners. They're more expensive than our previous provider (Scat...who is amazing and we're now back with!!) but they promised we would see a massive reduction in mosquitoes. We saw MORE mosquitoes this past summer and MORE indoor pests than ever before. It's like they get our spiders steroids. I called to cancel, was told I needed one more treatment to avoid the fee. Got that treatment, called to cancel and was told I still need one more! We had already switched back to Scat because I was tired of seeing Harry Potter working spiders in our house so there is no way I'm paying for another treatment that doesn't work OR a disconnect fee. I've been on the phone with them for hours, talked to multiple people, had "resolutions" a few times and am still dealing with it. Save yourself the headache and money and just use someone else. Edit to add: Jasmine from their social media support team was very helpful and able to resolve our issues. Hopefully others in the company adopt this type of customer service.

Not given the correct information, when we signed up. Cost 199.00 to cancel. Back with Hawks.read more

Very prompt response & kept me fully informed along throughout the process. Have met 2 field staff…read more& both were most professional & took time to share photos & provide education/explanation. Even had a followup to ensure things were to my satisfaction. Offered some helpful adjustments on their own time. Felt they were transparent, professional & concerned with pleasing the customer. Will definitely use them again! Karen Logsdon

Something has changed since last my review with this company…read more I wanted to update to echo the experience below with the patron who had a squirrel in his home with a less than ideal experience. I used them for a raccoon incident two years ago-I had to ask them to come out and fix their work at that time-to their credit, they admitted their error and came out-the "barriers" put up had significant gaps. This most recent instance was very poor communication with the office staff-I was given an arrival time of 1051 am the night prior. I watched the tracker and could see my technician driving everywhere besides my home despite being listed as his intended location. I finally called them to ask what was going on because emergencies and delays happen, but I would appreciate some update. I was told he was on his way to me. I called again when it was clear he was parked at their office. Again, I was told that he was on his way to me. Their tracker continued to show he was 1 minute away from me for 30 minutes. It was not until 223 pm (30 minutes after clearly seeing he was at the office) that I received a text message from the technician (not even the office staff who said they would call back) stating he had a small personal emergency and would not be coming. Emergencies come up, but zero communication from the office from 1051 arrival time until 223 pm while continuing to be told he was on his way was not ideal. He rescheduled for the next day. I spoke to someone on the phone the night prior who told me they were adjusting his window of arrival to 845 am and apologized for the confusion. The tracker again showed he was "on his way" despite being at the office. I asked for an update but did not receive one-instead his arrival window changed without communication. I asked for a refund and cancelation at this point. They apologized and agreed leaving me a voicemail and an email with this information. A few hours later, I realized the technician was walking around my home which made me panic and feel unsafe. I asked him to leave. I asked the office to again confirm everything was canceled-they apologized again.

Scott and Casey were very professional, great communication and service. I feel confident that the…read morepest issue has been taken care of effectively.

I contacted Scott of Black Hawk Pest Control regarding some issues I was having in my newly…read morepurchased home. I found Scott and his partner, Kasey, to be an efficient team. They were professional, knowledgeable, and friendly. They treated my issues quickly and effectively. The estimate for treatment was far less expensive than the national companies. Furthermore, Scott does not lock you into any lengthy contracts. He even added a complimentary treatment as a house warming gift. I found it a pleasure to have them perform the service and knew I had made the right choice in choosing their company.

Great service, fast efficient and affordable…read more Interior/Exterior pest control. Very pleased with my service. Highly recommend

I sent a message to them Friday night and by Saturday morning they responded. i was so upset by…read moreeverything that was going on and they reinsured me that they will help us and they did!! im not sure why these guys don't have any reviews but they deserve more than 5 stars!!!! we will be sticking with them and anyone who needs help, get ahold of them!

This the guy. This is the company. Jed is studied, certified, effective and UNAFRAID!! Do…read moreeverything he tells you and you will actually survive - no matter what you need, he has an answer that works!! Very impressed, very affordable.

Jed was knowledgeable and educated my husband and I on small ants. He found three colonies and…read moresprayed the entire outside, den, kitchen and inside the garage. We are went with an annual treatment starting next year.