Very prompt response & kept me fully informed along throughout the process. Have met 2 field staff & both were most professional & took time to share photos & provide education/explanation. Even had a followup to ensure things were to my satisfaction. Offered some helpful adjustments on their own time. Felt they were transparent, professional & concerned with pleasing the customer. Will definitely use them again! Karen Logsdon read more

Something has changed since last my review with this company. I wanted to update to echo the experience below with the patron who had a squirrel in his home with a less than ideal experience. I used them for a raccoon incident two years ago-I had to ask them to come out and fix their work at that time-to their credit, they admitted their error and came out-the "barriers" put up had significant gaps. This most recent instance was very poor communication with the office staff-I was given an arrival time of 1051 am the night prior. I watched the tracker and could see my technician driving everywhere besides my home despite being listed as his intended location. I finally called them to ask what was going on because emergencies and delays happen, but I would appreciate some update. I was told he was on his way to me. I called again when it was clear he was parked at their office. Again, I was told that he was on his way to me. Their tracker continued to show he was 1 minute away from me for 30 minutes. It was not until 223 pm (30 minutes after clearly seeing he was at the office) that I received a text message from the technician (not even the office staff who said they would call back) stating he had a small personal emergency and would not be coming. Emergencies come up, but zero communication from the office from 1051 arrival time until 223 pm while continuing to be told he was on his way was not ideal. He rescheduled for the next day. I spoke to someone on the phone the night prior who told me they were adjusting his window of arrival to 845 am and apologized for the confusion. The tracker again showed he was "on his way" despite being at the office. I asked for an update but did not receive one-instead his arrival window changed without communication. I asked for a refund and cancelation at this point. They apologized and agreed leaving me a voicemail and an email with this information. A few hours later, I realized the technician was walking around my home which made me panic and feel unsafe. I asked him to leave. I asked the office to again confirm everything was canceled-they apologized again. read more

I have really wrestled with both whether or not to and how to review Critter Removal Indianapolis. Here's the thing. I really liked these folks. They're undeniably popular and their reviews obviously speak for themselves. I suppose that's part of what makes my experience worth noting. I called Critter Removal Indianapolis due to a squirrel in my home that I'd been unable to address myself or with assistance. I called Critter Removal Indianapolis on a Wednesday and made arrangements the next day for one of their employees to come by the house the next day at noon. While I hate having to miss work, this squirrel had become a major nuisance. The appointment was scheduled for noon - I was sent a link to be able to track my appointment (a cool touch, though also a bit alarming as the time changes and my appointment ended up happening around 1:30pm). I'd e-mailed them through their website and had gotten a response pretty quickly with a general idea of pricing. That went well. Once the employee arrived, he explained the process - essentially photographing trouble spots, developing a plan, submitting the paperwork to the office, getting an estimate, and then agreeing in writing to the estimate. I hadn't been aware there was sort of a pre-step, somewhat disappointing, but I remained hopeful. I made it clear to the employee that the squirrel was actually in my home - not a crawl space, basement, or attic. It was actually in my living space. It was actually in my living space when he came out. As he was taking photographs, the squirrel was walking across my kitchen counter. Seriously. The estimate came and I agreed quickly after a review of it. It was actually lower than the original price range. I was told they could be out the next morning and that I would not need to be home. I had every hope that they'd arrive on Friday and get the critter quickly. However, when I got home it was clear that hadn't happened. There had been no signs of actual arrival (and no contact). Over the weekend, things got worse and ultimately a friend ended up calling what she thought was the company to basically say "Why are you not out there?" Let's be honest. It was a legit question. She actually had called a different company that came within the hour. Within a half hour or so, the squirrel was caught and removed. And yes, it was in my kitchen when caught. To Critter Removal's credit (Hannah specifically), they were perfectly polite and gracious when I e-mailed them Sunday and said the squirrel had been caught and explained the situation. I canceled my appointment. So, here we go. Great initial inquiry. Friendly people and very thorough. However, I can't help but feel like policy came before people here. While all critter issues are important, a critter in a living space is sort of an elevated concern both because of safety and potential biohazard due to waste. As a wheelchair user, I was at even greater risk of potential infection. There was a lot of good here. I don't want to dismiss that. But, if we're being honest, given the circumstances it's pretty inexcusable that after being told on Wednesday a critter was in the house and after having been in my home the next day, I should have had help well before Sunday afternoon when the issue finally got resolved. While I might consider calling Critter Removal again for more preventative measures (I did like some of their plans), if I were in a crisis? I would have to look elsewhere. read more

A few months ago, I walked into my upstairs storage closet and discovered insulation scattered all over the floor. As I looked closer, I found walnuts. That's when I knew immediately the squirrels had made their way into the attic. They had taken up residence in my detached garage the previous summer and were humanely ushered out, so I suppose they were just looking for a new home! As a devoted animal lover and supporter, it was very important to me to find a company that would address the issue humanely and not harm the animals. That's when I found Critter Removal Indianapolis. From my very first contact, they were professional, personable, and extremely thorough in explaining their services and pricing. I immediately hired them and I can honestly say they have to be one of the best in the city. Throughout the entire process, they quietly monitored the situation and kept me updated in a timely and reassuring manner. Their approach is thoughtful and humane, which meant everything to me. Upon completion, they honored my request to text me when the work was done and to let me know the invoice had been emailed (I get so much spam and didn't want to miss it!). That level of attentiveness says so much about their customer care. The technicians were professional and respectful, and the home office communication was absolutely spot-on. I truly hope you never have attic critters but if you do, Critter Removal Indianapolis is the company to call. Humane, professional, and exceptional service from start to finish. read more

I had a raccoon move in under my decl and three season room...it managed to fit through the little cutout for the hose....I still don't get how an animal that big can squeeze through such a small hole, but I saw it coming and going with no trouble....my efforts to get it to leave were not even slightly effective and so I figured it was time to call in professionals! I put in a request on the website and they called and texted within minutes. They came out the next morning to provide an estimate, and sent out a proposed contract within hours. After I accepted the contact they were out with traps very quickly. They came out every day to check the traps and move them as needed. After a couple of days they set up a camera as well to see what was coming and going....I appreciate that they don't charge for any non-target animals that get into the traps....first critter caught was a possum....but finally that pesky raccoon went in one of the traps! Yay! They kept the camera running and traps there a few more days to be sure there were no more raccoons or other critters coming out before I blocked the hole. All they saw was a neighborhood cat coming and going. They didn't charge for the extra days which was much appreciated! Cost was reasonable for the number of trips out and relocation of the raccoon. While I hope I don't have more wildlife move in, I'll definitely use this company again if I have more trouble! read more

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Full disclosure of limitations of the process. Improve responsiveness when message left with scheduler.

They did an awesome job!. I have been battling mice since moving into an infested house. This team has been the only one to seal our house properly and rid us of the mice. I am very grateful. Highly recommend them. They really know what they are doing. I went through four other companies before finding them. read more

The team came out quickly and was professional, polite, and easy to work with. They pointed out all the places squirrels were coming into our attic (so easy to see when you know what you're looking for, but not when you don't!) and patched up all the potential entrances after making sure all the critters were out. Our house is over 150 years old so there were a lot of holes to patch so the price added up, but we consider it worth it! Great communication as well, using preferred electronic methods of contact. read more

Nick came out twice to check on my critter complaint. He was very through and very informative. It turned out that I didn't have critters in my house but he pointed out areas that critters could target so I can fix them. I will definitely recommend Critter Removal Indianapolis. They tend to be busy, so call as soon as you start noticing critter issues. read more

I had several squirrels living in my attic. Critter Removal found that they got in by chewing through my attic fan vent plastic grill and covered it with a steel mesh cover. Critter Removal also put a one-way door on their exit hole. Within a couple of weeks, the noise in the attic stopped. They also replaced my garage door rubber gasket and that has stopped mice from getting into my plastic bird seed sacks. Great work guys!! read more

Critter removal was so helpful. We had a squirrel that kept getting in our walls and some mice in our attic. We tried two other pest companies first, but they didn't take care of the issue. Critter Removal was extremely helpful, found holes and entry points that the other companies didn't, and came by multiple times to check on everything. Plus they were always really nice. Highly recommend! read more

Critter Removal responded quickly to my request for an estimate. Estimate and work to close an entry point were done within a week of me contacting them. Very reasonable prices. Jarod arrived on time to the estimate and project appointments. He explained what he was looking for during the estimate. I will recommend this company. read more

I called Indianapolis Critter Removal about raccoons in my attic and they were able come out the next day. The day after that the raccoons were gone and everything was done smoothly and professionally. Great customer service, hopefully I don't have anymore animal problems but if I do, I know who yo call. read more

Bryor the owner is wonderful. If you have a issue of any kind rodent, raccoon snakes ect he will take care of you honestly and quickly. He is very kind and knows what he is doing and charged less then other services. read more