We moved into a new house and immediately had to battle a pest issue not handled by the previous…read moreowners. Diamond Pest Control was incredibly responsive, offered the best cost, and after one application we haven't had nearly the issues we did when we moved in.

My name is Michelle Quinn. I do not do reviews, but this company came through for me and my family…read more Just purchased a home and the ants where having a family reunion so I contact this company and they showed up and did an amazing job a month in and no bugs at all. The staff was very professional and friendly. Plus they called afterwards to check up after the service. I HIGHLY RECOMMEND. RATED 10 STARS.

A few months ago, I walked into my upstairs storage closet and discovered insulation scattered all…read moreover the floor. As I looked closer, I found walnuts. That's when I knew immediately the squirrels had made their way into the attic. They had taken up residence in my detached garage the previous summer and were humanely ushered out, so I suppose they were just looking for a new home! As a devoted animal lover and supporter, it was very important to me to find a company that would address the issue humanely and not harm the animals. That's when I found Critter Removal Indianapolis. From my very first contact, they were professional, personable, and extremely thorough in explaining their services and pricing. I immediately hired them and I can honestly say they have to be one of the best in the city. Throughout the entire process, they quietly monitored the situation and kept me updated in a timely and reassuring manner. Their approach is thoughtful and humane, which meant everything to me. Upon completion, they honored my request to text me when the work was done and to let me know the invoice had been emailed (I get so much spam and didn't want to miss it!). That level of attentiveness says so much about their customer care. The technicians were professional and respectful, and the home office communication was absolutely spot-on. I truly hope you never have attic critters but if you do, Critter Removal Indianapolis is the company to call. Humane, professional, and exceptional service from start to finish.

I have really wrestled with both whether or not to and how to review Critter Removal Indianapolis…read more Here's the thing. I really liked these folks. They're undeniably popular and their reviews obviously speak for themselves. I suppose that's part of what makes my experience worth noting. I called Critter Removal Indianapolis due to a squirrel in my home that I'd been unable to address myself or with assistance. I called Critter Removal Indianapolis on a Wednesday and made arrangements the next day for one of their employees to come by the house the next day at noon. While I hate having to miss work, this squirrel had become a major nuisance. The appointment was scheduled for noon - I was sent a link to be able to track my appointment (a cool touch, though also a bit alarming as the time changes and my appointment ended up happening around 1:30pm). I'd e-mailed them through their website and had gotten a response pretty quickly with a general idea of pricing. That went well. Once the employee arrived, he explained the process - essentially photographing trouble spots, developing a plan, submitting the paperwork to the office, getting an estimate, and then agreeing in writing to the estimate. I hadn't been aware there was sort of a pre-step, somewhat disappointing, but I remained hopeful. I made it clear to the employee that the squirrel was actually in my home - not a crawl space, basement, or attic. It was actually in my living space. It was actually in my living space when he came out. As he was taking photographs, the squirrel was walking across my kitchen counter. Seriously. The estimate came and I agreed quickly after a review of it. It was actually lower than the original price range. I was told they could be out the next morning and that I would not need to be home. I had every hope that they'd arrive on Friday and get the critter quickly. However, when I got home it was clear that hadn't happened. There had been no signs of actual arrival (and no contact). Over the weekend, things got worse and ultimately a friend ended up calling what she thought was the company to basically say "Why are you not out there?" Let's be honest. It was a legit question. She actually had called a different company that came within the hour. Within a half hour or so, the squirrel was caught and removed. And yes, it was in my kitchen when caught. To Critter Removal's credit (Hannah specifically), they were perfectly polite and gracious when I e-mailed them Sunday and said the squirrel had been caught and explained the situation. I canceled my appointment. So, here we go. Great initial inquiry. Friendly people and very thorough. However, I can't help but feel like policy came before people here. While all critter issues are important, a critter in a living space is sort of an elevated concern both because of safety and potential biohazard due to waste. As a wheelchair user, I was at even greater risk of potential infection. There was a lot of good here. I don't want to dismiss that. But, if we're being honest, given the circumstances it's pretty inexcusable that after being told on Wednesday a critter was in the house and after having been in my home the next day, I should have had help well before Sunday afternoon when the issue finally got resolved. While I might consider calling Critter Removal again for more preventative measures (I did like some of their plans), if I were in a crisis? I would have to look elsewhere.

I have never worked with a company with this terrible of customer service and employees. They are…read moreso unhelpful that I might as well. Just put up a craigslist ad to get what I want done. I was told that the customer service is so bad because they "are a large company and have a lot of customers." DUH! I'm one of them! They give me appointment slots where I have to wait around all day and take off work and then just don't show. I'm going to be switching to a local company because this is ridiculous.

I don't know our Orkin guys name but he is great! He knows his stuff and clearly enjoys his job…read more Very friendly. He's a breath of fresh air. He gets the job done!!!

Prompt, courteous and good communicator. Listened to concerns and proposed plan with our approval…read more Good follow-up.

If I could give them zero stars I would do so. I hired Orkin in December of 2024 to get rid of a…read moreserious rodent infestation in my home. I spent nearly $30,000. We had orkin shield flashing placed around the perimeter of the home and the attic insulation removed (along with mice) and replaced with treated insulation. I was told by the person that the services are under a 5 year service guarantee and that this should take care of the problem. Unfortunately, they missed some huge entry points in my garage and now are refusing to fix it only 16 months into the contract . The idiot manager just keeps saying "we can't guarantee work we didn't do. The problem is that they didn't do what should have been included under the contract. So needless to say, I still have mice. What a bunch of crooks. Never again.

Local owned business that does a phenomenal job on a tough issue. We used Scat to control ants a…read morefew years ago, and those buggers were gone gone gone for 3 years! Most recently had them out for another issue, and per their normal they did a great job.

Got bugs? Call Scat! I've had Scat Pest Control come out twice for two different things. They do a…read morewonderful job, and don't speak to me like I'm stupid. They even noted they wouldn't charge me for something that others were going to because they felt it wasn't right. The service people are friendly, honest and forthcoming. 100% recommend them! They also came all the way to mid town Indy from Westfield!

We requested bug and spider treatment. The job didn't take long. Brian was thoughtful and…read moreexplained things thoroughly. We liked him and his service and had him back to power wash the garage and driveway. Great job. Thanks Brian !

Brian was quick to respond and knowledgeable about the type of pest that was building a nest near…read moreour roof. What we thought was a wasps' nest turned out to be a bald faced hornets' nest! Very aggressive! So thankful that he was able to come out quickly within a week of reaching out, even with the 4th of July holiday. Fairly priced and was able to come out to estimate and eliminate the problem in one visit. Thank you for the quality service! Highly recommend!

Good, first visit, shall wait for the second one to see the progress, so far ok, will decide soonread more

This is a weird situation but it all happened around Christmas. I moved into a new place, and…read morestarted to notice bugs. So I called Orkin. They set me up with a new contract December 2025. It turns out my landlord was paying Orkin and set them up earlier in the year August 2025. I'm a single mom, who doesn't have a lot of money. I found out the issue, that we have the same service for the same address. They charged me $188 to get started with the service, but after I called and explained the situation. I requested a refund, and even said on their web-site 30 day money back guarantee. They would not issue a refund. They did cancel the contract. I have talked to at least 3 or 4 people including managers. But they stated, they did the first service on my contract therefore I get charged. I just feel like when I set up the service, there should be away to check and make sure service is not already set up. I feel this was fraudulent because they did not catch the mistake. I noticed they were coming every week, instead every couple weeks. And bam this mess started. It's been frustrating, and although I should asked my landlord. But I really didn't know that landlords took care of pest control. And Orkin never asked me any additional information. Just signed me up on a new contract. Told me they had a 30 day money back guarantee and really didn't honor it. Yes it was the situation. I was unhappy with, but they offered no additional refund. ​​

Great service! They handle all of my pest issues for my rental property. They are prompt and…read moreprices are reasonable. Very easy to work with. Travis and his assistant Virginia are a great team!

Travis was amazing and incredibly responsive and knowledgeable. The value was there and the service…read morewe requested was met with kindness and professionalism. A+++ experience!

G&G Termite & Pest Control has been my service provider for more than 20 years. Eric and his now…read morelate father have provided prompt responses to my annual service requests. They have been kind, professional, competent with fair pricing. I highly recommend Eric for your pest control needs, indoors and outside.

Yellow jacket nest extermination. Did the job quickly and effectively. Able to speak and work with…read morereal person who did the job. Did not try to sell service contract. Job well done by service local to Zionsville. Reasonable price.