Waiting 3 days for a promised call back Each person says…read morethey will call right back Switching to another DR

Dr Baer was recommended by my primary care provider. She said he was excellent. She is right. He…read morewas thorough and explained everything very patiently and had practical advice. I'm glad I asked for a recommendation. Front office staff very friendly and helpful.

I can see! [Roseville CA]…read more It has been awhile since my last visit to see an eye doctor. My entire experience with Griffin & Reed was very good. The staff, from the time I arrived to choosing a new frame, to seeing the ophthalmologist were all friendly and professional and Dr Maboudi was wonderful. The office is on the second level inside a Sutter Medical building. There weren't a lot of patients that day, it was pleasantly quiet. Location is difficult and finding parking can be challenging so plan to arrive 20 minutes early to find a parking spot. My new glasses was ready within a week! I'm 20|20 again! \(**)/ Review #3542

¥ What are the chances I get a combination of Blepharitis and Conjunctivitis at the same time…read more(Blepharconjuntivitis) basically eyelid inflammation due to allergies and eyelid swelling due to infection, THANK YOU to the best of the best Dr. Kim who finally gave me some answers after seeing 4 other eye doctors!!! Finally, I get a diagnosis that makes sense!!! ¥ {YOU ROCK DR. KIM}!!!

I had a binocular exam and Vision Processing Evaluation (three visits total) with InDepth this…read moreyear. I wish I had known more about the full experience beforehand, so I'm sharing details that aren't reflected on the website to explain my two-star rating. I ultimately chose another provider for vision therapy locally, and in hindsight, starting there would have been easier. First, I want to acknowledge what went well. I trust the expertise of Dr. O and Jackie (VT). The exams themselves were thorough and high quality. While the narrative report could have been more detailed, Dr. O allowed me to take photos of three standardized test results, which provided enough data for me and my neurologist. They also showed flexibility in two situations: I was accidentally two hours late to my consultation after writing down the wrong time, and they still saw me. They also allowed me to call in my credit card number since my physical card hadn't arrived. My concerns are primarily about business and administrative practices. Clients must pay for the VPE and consultation at the end of the binocular exam. Vision therapy requires a minimum 20-week commitment, plus an equipment fee and mid-treatment progress testing fee -- all due on the first day of therapy. When I compared costs with other providers, the total was essentially the same. However, other offices offered significantly stronger customer service, more modern administrative systems, and a more contemporary structure overall. InDepth uses paper charts. While this system clearly works for them, clients do not receive electronic records or emailed files. I was given a printed copy of my report at my consultation and about 10 minutes to review it in the lobby before meeting with Dr. O. I sought care because I struggle with reading, so this format made it difficult to fully understand my results. When I emailed the office, Jane would call instead of replying electronically. Because their hours are limited, this often resulted in phone tag. Appointments felt efficient but rushed, with little opportunity to ask questions. As an adult paying out-of-pocket for learning-related services (which are not covered by insurance), I've previously worked with providers who offered ample counseling alongside testing and allowed direct email access. I assumed that level of communication was standard, but it was not my experience here. I found myself needing to advocate for basic information more than expected. My final interaction confirmed my decision to seek another provider. After my consultation, I requested that my test results and chart materials be scanned and emailed so I could review them fully. As I'm entering medical rehabilitation, I wanted access to the raw data and assessments in addition to the narrative report. Dr. O told me during the consultation that Jane could provide this. I emailed Jane and received a voicemail saying she was following up. After waiting several days without receiving documents, I called. She explained they did not have the ability to scan paper charts into electronic files. She also said she would need to ask Dr. O whether she could release my chart contents, though she later said she could mail my cover sheet without asking. When I clarified whether all of my paperwork would be mailed, the answer was vague. The interaction felt tense; responses were curt, I was interrupted, and my requests seemed misconstrued, though she repeatedly said, "I would love to do that for you." The overall tone felt unsupportive and, at times, gatekeeping. As an adult seeking care for vision issues that have impacted my academic and professional life, this was particularly discouraging. I was surprised that it seemed unclear why I would want access to my own health information -- similar to how someone would want to review graded exams or lab results. I respect that InDepth operates in ways that work best for their business and that they are not obligated to provide services beyond their model. I am grateful they exist, as I would have pursued therapy there if no other options were available. However, there are other providers in the community offering comparable services with more transparent communication and modern systems. If I had known these differences earlier, I would have made a different choice from the beginning. II would have preferred to share my feedback directly with Dr. O, but communication goes exclusively through Jane who declined to share Dr. O's email to me in the past.

A very caring, compassionate, and knowledgeable staff whose primary concern is making the patient…read morebetter!

I'm so happy with the results having Cataract Laser Surgery…read more D. Jones is the best. He and his staff made me feel so at ease. The Surgery on my first eye was fanatic. Everything went great! I was so amazed of the outcome and how my Right eyesight improved. The left eye has been done as well with equally great results. I have Super vision now and don't need driving glasses or only dollar Store glasses For very fine print. Thank you so much to Dr.R.Jones and his whole staff. And the Surgery center as well they were wonderful. The whole surgery took less than 1 hr. From the time I arrived to on my Way home to a quick recovery.

Extremely professional, efficient and personable. i really liked him and his staff.read more

My go to eye care! I've been going here for years now and love it! Everyone is so friendly and…read morehappy here it's awesome! In and out of there in about 30 minutes with contacts ordered and shipped directly to my house in a couple days! Highly recommend!

Excellent eye doctors I really like Dr. Garcia. She took time with me and explained my macular…read moredegeneration. She even understood about my dislike of the eye lens measuring machine. I just feel I'm failing a test. Felt this way because I've been doing this since I was four years old. This is the best prescription I have had in a long time highly recommend them.

Atrocious. I was told for weeks they didn't have my referral. I kept calling insurance to resend it…read morewaiting, trying again. Repeat, finally drove it to them in person. Turns out they had it all along but didn't accept it because it was from primary and not the specialist.. 2 month delay there then a 2.5 month wait for an appt. they canceled a week before because they are "no longer doing the procedure" my son needs. (Even though they are still advertising it) My son needed surgery for a degenerative eye disease so this delay was harmful and then after the fact I was told I was canceled due to insurance costs when I would have paid cash if I was given the opportunity!!!

Excellent care and no up selling. Very compassionate. Highly recommend Dr Sam Lee! Very professionalread more

I scheduled an eye exam here for my dad Kristina was able to pull his Insurnace, inform me of his…read morevision coverage benefits, and get him an appointment in a timely manner. Kristina greeted him kindly and was professional and welcoming throughout the entire pre- testing work up process. Dr. Patel performed a thorough eye exam, including dilation and retina evaluation, he communicated all the vision exam findings to my dad in a clear and concise manner, while also updating his glasses prescription. I would definitely recommend Dr. Patel for all of your eye exam needs. He is knowledgeable, and takes good care of his patients.

When you walk up to the door, the first thing you hear is this announcement:…read more "You are being recorded." Now, really... Isn't that all you need to know about doing business here? From what I understand from office staff, you're being recorded from the time you walk in, in the lobby, and in the exam room. She also told me that's not something they usually disclose. I'm not sure why they would feel the need to record their patients - when the office is open and people are there. It certainly can't be because of past burglaries *because the office is open*. But that was enough to send me walking out the door.

It was my first appt for mapping my eyes (dilation) to prepare for scheduling cataract surgery. I…read morefind Alexis endearing. She listens, is extremely helpful and more than willing to work with you. My brief visit with Dr. John Zeiter Jr. was very informative and pleasant. I really like him. He's open-minded, listened to my unique situation and concerns, and immediately had ideas to make this work for me. I look forward to my journey of getting my vision restored. I feel confident and safe in the hands of Dr. John Zeiter Jr and Alexis.

I have upcoming procedures for cataracts in both eyes. I feel very comfortable in having this…read moreprocedure done very soon.