The BEST!! When you walk in, you are joyfully greeted by usually more than one woman behind the desk. Immaculate showroom for eye glasses. Dr. McDonald is prompt, courteous, thorough and very personable. Easy to talk to and knowledgeable! Highly recommend. read more

Shawn McDonald is fantastic with a wonderful personality. Kassady, Sherry, Kyla, and Ami are so wonderful, friendly, and are willing to help however they can. The best Dr office experience. I can't say enough wonderful things about everyone here. read more

I really like the doctor. He has a passion for what he does and gives you lots of information. I went into the office recently for an appt and the youngest of the three ladies in the office was so passive-aggressive and unhelpful to the point that I considered going to a different doctor. I left the office in disgust but when I returned the lady that has been there forever helped me and she got me all taken care of and a new appt scheduled. I will try one more time because of how much I like the Dr., but be warned about the combative front office girl. read more

I would not waste your time with Shawn McDonald, I had a terrible experience probably 20 years ago when they had trouble getting my prescription right and basically, told me to go somewhere else instead of trying to get the prescription right! read more

Best experience I have ever had at an optometrist! Very little to no wait time. Front desk staff helpful and friendly. Dr. McDonald was very knowledgable and took time to listen to the issues I have been having. While it had nothing to do with my eyes, he was very helpful in suggesting other potential causes of my medical issue. Totally not pushy and did not suggest I needed glasses unless my eyesight really bothered me. Frint desk staff went out of their way to find that my exam was covered under insurance (I had no idea it was) to save me $. :) Ans, when I did decide to get glasses 1 year later, they had a super cute selection with plenty of variety. Totally recommend, so glad I have found an optometrist I can trust! read more

I really like Dr. McDonald's office. He is super friendly and makes you feel very at ease, and his staff is also wonderful. Everyone is very nice and helpful, especially with explaining insurance coverage. I submitted a request for an appointment online and they called me right away to get it set up- they also always remember me and my husband which I also really appreciate. They have a pretty good variety of glasses for men and women and are patient and helpful with the trying on/choosing out a pair of new glasses process. I have recommended Dr. McDonald to coworkers and even strangers- definitely don't see us going anywhere else. read more

I went to Dr. McDonald about a year ago, had the eyes checked & ordered glasses. The glasses are the problem. I visited 4 times to have the frame screws tightened before I gave up. The screw eventually fell out and now I am frustrated. The frames are over $300. These are Oakley frames. Office members and Doctor are wonderful, but frames that is another story. And I hardly wear the glasses. read more

Neither the staff nor Dr. wear masks in this office, although masking is currently required for healthcare practitioners in the state of CA. There is no place for politics in healthcare. If a healthcare practitioner is not current on the medical research and/or is blatantly disregarding regulations meant to be protective of patients, then I definitely do not trust them with my care. read more

Came here for an eye exam as I was referred by my insurance company. Quick, easy, and AMAZING customer service. Received my new glasses sooner than expected and they were fitted perfectly. Thanks again Dr. McDonald and the staff :) Chelsea Walsh read more

I went to Dr. McDonald just over a year ago, had the eyes checked & ordered glasses. The glasses are the problem; over the course of the last year, I returned on 3 separate occasions to have the frames straightened before I gave up. Every single time they were still slightly out of whack, but I convinced myself that it was just me - the staff had an air of impatience with me that made me feel uncomfortable. Well, they are not & were not just me. These are Polo frames (costly) and look horrible. I ordered another pair online & wear them only at home. Dr. McDonald is fine; his staff, not so much. read more

Dr. McDonald has been my optometrist for 4 years and I don't want to go to anyone else. He is knowledgeable, nice, friendly and explains things without being pretentious. I can get in and out with little to no waiting for my appointment. When my mom's lens popped out of the frame, she stopped by and in 5 minutes they had fixed it. They always call when my contacts or glasses are ready for pick up. The staff is friendly and knowledgeable too. The place is clean and they have many glasses frames to choose from with a price point for anyone. read more

I wish I could give more than 5 stars. This was my first trip to an optometrist, and I was impressed from the very beginning. Every member of the staff was pleasant to speak with and very helpful both over the phone and in person. The technician that did the initial exam obviously knew what she was doing and was very professional. She explained each exam and was very efficient in her job. (I apologize for not getting her name). Dr. McDonald impressed me even more. He took the time to explain what each exam was for and what it would show. He then sat with me and explained all the different aspects of my eyes and what the exams told him. In the end I only needed reading glasses. Dr. McDonald did not try to sell me anything I didn't need. He is honest and upfront and spoke in language I could easily understand. I will highly recommend this office to everyone I speak with. We are so lucky to have this office in El Dorado County. read more

Fast, courteous and professional. Highly recommend from one business owner to another

I have Congenital Nystagmus and have been through eye Dr. after eye Dr. year after year all have been professional they do their job but every once in a while you find a person that knows their stuff. I can honestly say Dr. McDonald is one of those guys who absolutely knows his eyes more than the average eye Dr. he is absolutely brilliant. I'm close to 20/20 and trust me when I say the last few prescriptions I have received by other experienced eye Drs have unfortunately not worked well for me. I'm sticking with you for as long as possible thank you. The staff is awesome aswell they aren't out to pressure you into something you won't like they work with you in a very personal manner. read more

Dr. McDonald was the first eye doctor I have ever gone to. That was about 6 years ago. He was the one who originally told me I need glasses, boy what a difference being able to see! Well moving down the hill I went to a different doctor who told me I don't need glasses but they gave me them anyway. I just recently broke that pair so I decided to go back to Dr. MsDonald. He did every test in the book and showed me the difference between my eyes by them selves, with the glasses the other doctor gave me, and the prescription I actually need, I was blind with glasses!! He is the only eye doctor I will ever go to. Their staff is so friendly and more than willing to help with any little question. They have a pretty nice selection on frames as well. If you want grade A service, you need to see Dr. McDonald. He is one in a million. read more

State of the art equipment, phenomenal staff, and a Dr that cares. The eyewear selection is phenomenal as well. I highly recommend this practice! You will not be disappointed. read more

This office is wonderful. I fell a year ago, and broke my glasses, as well as my face! Dr. McDonald's office were so wonderful, and they helped me so much. They got my glasses back to me as quickly as was possible, and were extremely sweet and took great care of me. I've been a patient for about 20 years, and have always been happy with them. read more

Dr. McDonald has been my optometrist for as long as I can remember. Fast, reliable service, and affordable. I will never go anywhere else.

The doctor is efficient and nice enough but you get the feeling it's all rote when he talks to you, like a memorized speech. The office staff are usually nice but once forgot to call me when my glasses came in. read more

I have been a costumer for several years and recently was treated very poorly by the staff and doctor because I wanted to purchase my contact lenses through a different retailer. Although I had paid for my exam and bought glasses through their office when asking for a prescription for my contact lenses I was told by the doctor that it was "not a priority" to the staff to get my prescription to me. I had to return or call the office 4 times after my initial visit for errors made by the doctor and staff. Definitely not a pleasant experience and I will not return to their office. read more

The Doctor and his medical Assistant are great and helpful. The front office staff is lacking in customer service. I requested to speak to the Dr. but they told me I can only email him, which I did, however I was still unable to ever talk to the Doctor. They do not want to give you a copy of your prescription unless you purchase glasses from them (however they did with quite a bit of attitude) I would not recommend this office but only because of the front staff. read more

Shawn McDonald is an outstanding OD. I would highly recommend him. The problem I have is the way my complaint was handled on our last visit. For a couple of years we have been seeing Shawn without any problems until the last time. My wife's glasses came back with the wrong prescription. We were going to Spain so they put a rush on them. As promised they came back before we left but again they had did not fill it correctly. When I complained and asked to speak to the Dr., the office manager called my wife and said I wanted to talk to the Dr. What??? She, the office manager stated that they corrected the problem but I was not able to talk to the Dr. and had to talk to her. On the third try they got it right but lost our business. Sorry Doc! read more