Thanks for a thorough, speedy, high-quality body and glass repair, Jack, Dave, and team! They…read moreconsistently exceed expectations. (I'm like a favorite customer now; over the last 5 years, I've brought in my 2008 RAV4 for several bodywork repairs, and Jack even personally repaired (welded) some lawn equipment for me earlier this year.) Thorough I went to Collision Pros in May for a quick estimate after some kids threw a rock denting my hood (and scratching the windshield glass, which I hadn't noticed at first). Their estimate came in just a little lower than the official insurance estimate I got later. Also, they noticed that my front glass was scratched and while not a danger, they recommended replacing it as well, since it could develop cracks after a freeze-thaw cycle. They also said they'd take care of some unrelated rust spots that had developed with age. Speedy Dave had it repaired, repainted, and back to me within a week, matching my paint and installing a higher quality aftermarket windscreen than what I had previously installed after the original glass had developed cracks. High-quality When I got my car back, the paint looked great, the dent and rust were gone, and they had even vacuumed and washed my car inside and out!! So kind!! I'll keep coming back!

One my rear doors wouldn't open. I called in the morning, they said come by later today, and when I…read morecame in, they fixed the issue in just a few minutes. Without hassle, they opened up the door, found the issue, and quickly resolved it! Perfect customer service, effectiness in resolving the issue, and all with a smile. Thanks!

I recently purchased a 2018 Toyota RAV4. Lights just started coming on saying that my ABS brakes…read moreand sensory's were off. I took it in to have it looked at, and my service guy named Greg first told me that the amount was going to be almost $1200. That seemed to me to be really off since it's a pretty newer car. He called the warranty department, and checked to make sure that it was something that could be covered. And it was. I was so excited that he was able to save me so much money. I recommend everyone to go to Toyota in Akron, and ask for Greg. Summit Toyota-of Akron. Honest, and kind. Thankful.

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400…read more We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it. When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told: 1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800. 2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That's what was actually said. I verified; had the fix failed the next day I would have been given the same answer. 3) Summit Toyota believes there is no chance they misdiagnosed the issue. 4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it's important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn't later be held against the customer, right? 5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It's actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day. I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I'm out $400 and don't have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day. It's the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility. I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue. We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever.

Excellent workmanship pleasant and professional I would highly recommend Ken and all the employees…read moreat Collision Service of Green

I've had my vehicle repaired a couple times here for minor repairs. Everyone is friendly and the…read moreshop is clean. They did a good job on the repairs and they thoroughly clean your car while it's there. I wasn't happy about something on my 2nd visit but the customer service is excellent here and the issue was solved to my satisfaction.

These guys are true professionals and masters of their craft. Been to them a couple times now as…read morethey went above and beyond to ensure my car was treated with the upmost profession and diligence. So happy to have an honest mechanic I can rely on. These guys will be my go to and my families from this point on thanks again Copley auto and collision. You're the best.

A good friend of mine highly recommended Copley Auto and Collision for some minor body work. I…read morecould not be more impressed. The estimate was reasonable and they could repair my truck in just a few days. The actual cost ended up being much less than the estimate! It only took them a day to do the work. In addition I had just bought wipers but did not install them before taking the truck to the shop. I got a call asking if they could install the wipers! I live in Munroe Falls and Copley is about 25 minutes away. I will definitely use them for future work. Thank you for the great work and exceptional service

If I could give this business ten stars, I would. I found myself needing to get a dent fixed ASAP…read moreand I called four other businesses closer to my house. All of them told me the dent was too big to pop out and they couldn't help me. I called Ohio Dent Repair, text them photos of the damage and to my surprise, he said he was pretty confident that he could get that fixed and told me to come in at 3p the same day. I arrived a few minutes early. He was waiting for me and pulled the car into the bay and immediately got to work. I get nervous so I didn't watch him do the repair but 10 minutes later, the dent was nearly undetectable. Given how deep it and big the dent was, I can live with the few imperfections that are left behind. To the average eye, nothing happened. I also appreciate the fact that he said he could touchup the paint but the color wouldn't be an exact match and it would stick out even worse unmatched, then untouched. I ended up calling the dealer and ordering a touchup paint stick from them so that I can fix the three very small spots where the paint did get chipped. I could not be more happy with the service they provided today and will never use anyone else for this service, if I ever need it again. Top notch! Great customer service! Great work!

I highly recommend this place! They were almost 1/3 of another quote was very prompt at my truck…read moreback to me within a few hours and it looked absolutely perfect! I throw this guy name out to everybody I know.

My car was completed in a matter of days. Worked well with my insurance company. Also made…read morereturning my rental very easy.

I got side swiped messing up my two doors. Although every worker I have spoken too has been…read moreresponsive and very polite, I have been told three different times in which my car would be completed. I drove by yesterday and my car was sitting outside windows down painted and looked perfect, yet I couldn't get. I was told Tuesday pickup, then weds, then for sure thurs. It's thurs I call to check and of course something else about a camera and if codes pop up they'll have to have a third party fix which will take another day (at least) I've expressed I am struggling with renting a car- (guys insurance only covers 26$ a day and it's 35$ a day on top of gas I drive for work) and I had scheduled to return car today cuz I was told IT WOULD BE READY. And again they're so nice.. but no one can give me a real time frame what so ever. So I'm getting very frustursted but I will say phenomenal customer service

We had a brake failure on one vehicle during a trip, and stopped at the hotel across the street…read more My wife arrived as they opened, explained the issue, and they squeezed her car in, had us back on the road by 11. Excellent repair, fair price, and wonderful, friendly service while they already had a busy schedule.

I never write reviews, but was hugely moved by the customer care I received at Solon Collision…read moreCenter. Not only did they replace the bumper as directed by the claim. They also detailed my car inside and out. They even buffed out a minor scratch on a rear panel that was not part of the claim. They truly went above and beyond what was required. I was expecting a repaired car , and got a rejuvenated car. Thank you so much.

I've used them at their last facility in Solon and just stopped by for an estimate at the new…read moreplace. They made it look like the damage was never there on my car before and I'm sure I'll have them fix it again this time.