Look, we aren't usually the people that leave reviews. We're either happy or quietly swallow our disappointment -- as most Midwesterners do. Let me tell you, though, Romexterra Construction Inc. inspired us to write this uncomfortably glowing review. We have been homeowners for three weeks. THREE WEEKS. After renting uneventfully for most of our lives, when we bought our first home as a family, we knew those events we weren't responsible were ours to assume. We saved extra money to take them on ... But three weeks into owning our home, the most rain to ever fall on our village in a 24 hour period fell in a 4 hour period. We had flood prevention measures, a drain plug for everything that could backflow, a deep well in the backyard ... but the water level was too high. It came in through the garage, into the laundry room, through the crawl space, into the finished basement. Panic stricken, we called everyone we could find online, hoping Romexterra Construction would call us back within 48 hours. Not only did they call us back, they were in our home assessing within six hours. They laid out the plan (for a way better price than anyone else who followed) and enacted it same day. That's what you hope for, but not always what you get. At this point I feel it important to should out Alex and George individually as they came to our house, exhausted from a clearly busy day at work at 9:30 p.m., rather than letting our house absorb moisture for that extra 12 hours they surely could have comfortably called it quits at. They stayed well past midnight pulling out drywall and installing fans and dehumidifiers. We didn't feel great that we'd kept them so late, but as first time homeowners we were so thankful we stumbled into honest, reliable contractors for our first major event. Don't hesitate. Call them. We promise you will be glad you did. read more

"I cannot express enough gratitude for the incredible restoration work done on my home after it suffered water damage. From the moment I contacted Romexterra and spoke to Marie and Taylor, I knew I was in capable hands. The team's professionalism and attention to detail were evident from the start. They conducted a thorough assessment of the damage and walked me through their restoration plan step by step, ensuring I was informed and comfortable throughout the process. What truly sets Romexterra apart is their commitment to excellence. Every member of the team, from Marie to Taylor the project manager to the technicians, demonstrated impeccable skill and dedication to restoring my home to its original state, if not better. Not only did they address the visible damage, but they also went above and beyond to mitigate any potential future issues. Their expertise in water damage restoration is unmatched, and it showed in the quality of their workmanship. Furthermore, the communication throughout the project was outstanding. Marie and Taylor kept informed of progress every step of the way, and any questions or concerns I had been promptly addressed. Now that the restoration is complete, I am beyond impressed with the results. My home looks better than ever, and I have Romexterra and Marie and Taylor to thank for that. I can confidently say that I would recommend their services to anyone in need of restoration work without hesitation. Thank you once again for your exceptional service and for restoring not just my home, but also my peace of mind." Sincerely Judy Simpson read more

I unfortunately returned home from a vacation to find out that my sub pump stopped working and my basement flooded. I just moved into my house less than a year ago and everything was brand new including the carpet, padding, drywall and numerous other things in my fully finished basement. Romexterra took the stress out of the whole unfortunate experience. Alex was on the ball and his crew exceeded my expectations with the work they performed on my house. If anyone I know ever goes through the unfortunate event of having their house flood or catch fire I would recommend Romexterra in a heartbeat. Their quote to perform the work was thousands less than one of their competitors. Thanks again for getting my basement back in order and looking as good as new. In May of 2019 my basement flooded again and I knew who to call to have the job done right. Alex and his crew took the stress out of this unfortunate issue again. The guys that performed the work took a lot of pride in their work and were very clean during the process. I hope not to need their services again but know from experience they are the best at what they do! read more

Romexterra Restoration was a lifesaver when my pipes burst in my rental property over the Christmas weekend! Finding a company that was able to take an emergency job at 1am over the holiday weekend was a struggle. However, once I explained the situation to Romexterra, they sent a team over within the hour to mitigate the water damage. Romexterra's team removed the walls and flooring that were damaged by the water to locate the source of the water. After doing so, the team brought in major blowers to dry out the apartment and prevent any type of mold to form. The team was responsive and efficient in coming back over the next couple of days to mitigate the damage and help contain any additional damage. The Office Team were very helpful and understanding of my situation. Trying to assist me in any way they could in shouldering the work to achieve a solution that worked for all parties. I would highly recommend Romexterra for any unforeseen situations that may come in your homes. The team is truly dependable and I'm happy to have them as a contact going forward. Thank you so much Romexterra!! read more

All I have to say is Thank You so much to Romexterra. The claim process could have been a nightmare. They dealt directly with the insurance company and were there for us every step of the way to explained what was going on. They helped with relocation and payment from my insurance company and also made recommendations on products, which was super helpful. They took their time with us, especially when I got a little crazy with the questions, and were very flexible when we needed to meet. I was able to do walk throughs at my house while works was being done and all of the workers were very nice and polite. If there was something that I didn't like, it got fixed. The end product of all the work that was completed went beyond what was expected. Working with Romexterra has been a pleasure. We are very grateful for all of their help. I will highly recommend them to anyone who is has to file a water claim. read more

I have to say the Romexterra water mitigation crew far exceeded my expectations. My first contact was with Walter. He inspected my basement and sent an estimate for the clean up within 48 hrs. He answered all my questions and promptly returned calls and followed up when needed. My second contact was with the clean up crew of Quantrelle, Chris, and Grabriel. They were prompt, respectful, and courteous. They came in and immediately started working. They kept me updated on all the things they were doing and how long the work would take. I was relieved when they threw away anything that damaged,as I thought that was going to be my responsibility. They wiped down anything remaining in my basement-again good news for me! I was impressed with their efficiency and teamwork. I wouldn't hesitate to recommend this company to anyone needing clean up due to flooding or fire. read more

Walter Wendt came to my house today because we had a toilet overflow on the second floor and subsequently flowed into the kitchen below. He talked me off the ledge; explained everything from initial phone call to the remediation process. (initial phone call put me at ease immediately). Have I known Walter for a lifetime - no, but feels like it. I was trying to explain the process to my husband via phone call and got some of the info incorrectly and Walter made sure that I understood and could relay it the right way. I would recommend Walter ten fold. He was my first impression and I'm hoping the rest of the remediation experience will have the same quality of service as Walter demonstrated. His experience in this field is evident. I told Walter I'd like him to be my life coach and we should schedule a weekly call! read more

The service provided by this company exemplifies what it means to be a professional in the service industry. The person that came out listened to my description of the problem, then looked to find the source of the problem, then made a sincere effort to fix my issue at the source. To date, I have not had a reoccurrence of the issue, but I am confident that if the issue returns that Romexterra will make a sincere effort to fix it. To contrast this, I had a technician from KNODLE'S come out to fix my dryer. He ran my dryer for a few minutes, guessed at the problem, then left because he didn't have parts on hand. He was in and out in 10 minutes and it cost me $100. I hope this review resonates with people who have experienced things like this before when deciding whether or not to use Romexterra! read more

These guys are amazing!! We had a serious pipe burst situation this winter with about 10 burst pipes. Within 2 hours of placing a call they had a team on site. At the peak of the fixing they had 5-6 people on site and they operate like a machine. Very courteous, professional, and completely in control of what they were doing. They brought in industrial blowers, dryers and other professional equipment that addressed the issue quickly! Jose, Hernan, Rigoberto, Chris, Adrian, Abel. Thank You! Also, we used them to do the fixing of drywall, kitchen cabinets, bathroom tiles, etc. They did a great job with the reconstruction. I truly hope no one faces a similar situation like we did as it was stressful. If you do, there is no one better that Alex D and his team, they are a great professional outfit! read more

If you find yourself in the middle of water damage crisis or in need of other home repairs you need not to look any further. In times of a serious water disaster that affected my own home and homes of my neighbors this past summer, I found the Romexterra's owner, men in charge and their service men prompt, very professional, polite and compassionate. Romexterra is a serious, experienced and reliable business with a human face. They showed up within an hour of my call and worked tirelessly overnight and through the following days to save and restore everybody's households. Since my first experience with Romexterra I have trusted the company with my home on several other occasions and cannot imagine reaching out for help to anybody else. Alex and Chris, you Guys ROCK! Justyna Griffin, Chicago, IL read more

I had a great experience with Romexterra. Gio, Berto and Angel did a terrific job of working in the three locations in our house. They had to do some mitigation in our garage, and took care to take out the contents of the garage, put them on a plastic tarp, and then cover them in more tarp to shield them from the elements. BTW, it was really windy that day, and it even rained. So I was glad that worked out. Gio was really great about managing my expectations throughout the mitigation phase. Berto and Angel were great when it came to cutting out the water damaged parts of our ceiling and setting up the air movers and dehumidifiers. Now that the mitigation phase is complete, I look forward to their continued excellent service when it comes to the restoration part of this process. read more

I would like to give kudos to Hector R. and Danny L. of Romexterra Construction Fire & Water Restoration Services in the ERS Department. These guys were awesome. They had to restore my basement after a major flood. It left residue on the floor of my basement. They came in and went right to work. Clean and deodorized the floor sanitized the basement and disinfected the entire area. Not only that, there were very professional and considerate. Not to mention very polite gentlemen. I asked them how long would it take and they said they would not leave until the job was done. Having arrived at 1:30pm and finishing up at 8:45pm. With that said, I am more than satisfied and happy with their work ethics. "Let's Here It For The Boys"! read more

George and Roman were the reconstruction team assigned to repair my basement. Both George and Roman were extremely kind and professional and also learned a thing or two about reconstruction from them. If I could give 10 stars I would the professionalism and attention to detail was second to none. George and Roman both worked extremely hard and exceeded expectations everyday they worked they arrived early and were prepared to overcome any obstacle. My basement is much better than before could not be happier. I would highly recommend not only Romexterra for any construction needs but if you can get George and Roman on the team you will have nothing to worry about and know the work they do is of the highest quality. read more

Romexterra was fantastic to work with. I experienced a flood in my finished basement during recent heavy rains and reached out Late Sunday afternoon for restoration work. They showed up Sunday evening to begin the drying process. With all of the damage, I was beyond mentally exhausted with everything, they came in professionally and took charge of our loss. They laid out step by step, the entire process and competed the task, without issue. The crews left after setting up equipment and returned Monday, to finish the job. Joe and Javier were extremely professional and passionate about our loss. These guys worked their tails off completing my job. I can't thank you guys enough. read more

THE BEST !!! And VERY GOOD QUALITY Romexterra Construction did work for us recently We are a new home owners and May18 we had flood In our house, To make it short-the quality of services this company provides is amazing !!! The crew was very professional and super friendly, I never saw people who is so detail oriented, they came the same day we called They pumped water out, dried everything, cleaned up nicely. After 2 weeks our home is back to original condition and even better Very happy and impressed by the guys my restoration process was smooth.Alex is amazing P.M. he helped us with all insurance questions, and issues and all material selections Strongly recommend read more

I can't say enough about the amazing, caring, and thorough service I received! Ashley kept me calm, informed, and was incredibly friendly and professional from the start. Walter arrived exactly when Ashley said he would, explained everything clearly, took his time, and even walked me through the insurance process. Within 90 minutes, Victor C. and his team were at my home, ready to get to work. Victor kept clear communication and made sure I was comfortable with the plan every step of the way. They left my basement cleaner than it was before--no mess, nothing left behind. Truly outstanding service from start to finish. I highly recommend this company! read more

I highly recommend Romexterra construction for helping to dry and repair my basement when it was flooded after sump pump failure. They are extremely helpful, professional, respectful, and the best at what they do!!! I Especially want to thank Alex, Adrian, and their crew for working together to be my "Supermen" in helping to repair our damaged basement. I wholeheartedly appreciated their hard work, talent, professionalism, and Dedication to their work and clients. They made me feel comfortable, answered all of my many questions, and were very helpful every step of the way!!! Thank you again, Romexterra, for saving the day!!! read more

We are so grateful for the outstanding support and professionalism of Romexterra!! We had water damage and needed help in a hurry to keep our home business running, safe and clean. We talked to Marie Sacco who was amazing at problem solving and getting workers here to help. Ismael and Cesar went above and beyond to get things moved, safely cleaned and installed everything needed to get us back in shape! They were very careful and respectful of our property. They assisted my husband with tasks he was doing himself. They were simply the BEST Thank you to this wonderful company for coming to our rescue!!! read more

I am beyond happy with the work performed by this company. I had water damage/seepage in my finished basement which required a demo of drywall, insulation, and carpet to mitigate the damage. Gio and Rigoberto were extremely knowledgeable, efficient and detail oriented in both the demo and rebuild process which turned out to be extensive due to a foundation crack. I am somewhat of a perfectionist when it comes to my home, and I couldn't have asked for higher quality work. I highly recommend both these men and the company itself....from start to finish 5 stars plus! Thank you Romexterra Construction! read more