So far, no complaints. I just started seeing Dr Anderson with the Inspire Sleep Apnea Rep. Today…read morewas my second appointment. I was the first Kaiser patient to get the Inspire device installed, in May 2024. I switched jobs and my company only offers HMSA, so I needed to find a new doctor. Dr Anderson has many Inspire patients, so I am hopeful that we will find the right setting for me soon. Having sleep apnea is not fun.

Had several visits with Dr. Kim. She was informative snd checked for symptoms with each visit…read more She's very personable and informative. Explains options clearly and lets you decide what's best for you. She's a keeper. I like that their mobile contact is versatile for appointments, changes, etc. You can text them simply without having to call or hold, etc.

Let's not over think it…read more.. Located in the Palma building which is located to the left of the main hospital building I made an appointment for mom with her latest complaint and was referred to a Neurologist and got a call once approved and was a delight to make arrangements with as they also have a Japanese translator which came in extremely convenient as I couldn't do the paperwork for mom this time around since it was description of symptoms in the last six months which is an extreme detailed lists for every part of the body. The translator was amazing helping her as it's something that she only can describe even with the translator she still had difficulty needing further descriptions...nothing can relate the quality care that they provide which is very comforting and hoping to get answers here is priceless. No validation for parking it's $4 for 2 hours and valet is $9. Thank you!

This is the second Neurology Dept. I have visited in Honolulu. It was a difference like night and…read moreday. Straub's employees were knowledgeable, helpful, and patient. It was refreshing after dealing with frustration in the previous office. If you need a neurologist, Straub is the place to go.

HPN rocks! They really take care of their patient's from start to finish. From the front desk to…read morewhatever you are there for, you will have the utmost care from them. I HIGHLY recommend HPN! Shout out to JE! Trav

Great doctors that make you feel comfortable. Office staff is friendly and helpful. Did a sleep…read morestudy and techs were knowledgeable and made sure I was comfortable throughout the night.

This Review is WAY OVERDUE! On Feb. 2nd, my son was admitted…read morefrom the ER to the 5th floor. There he received excellent treatment! His nurse, Matt, was absolutely great! He was responsive and very caring. My son felt safe with him. The night nurse, Cliff, was also very good too! Case managers, Beth and Tainika, kept our family up-to-date with our son's status. My son still has a slight yellow tinge to his skin, but he is stable and getting stronger thanks to the great care provided by the wonderful Pali Momi staff of doctors and nurses! Mahalo!

It's very difficult to rate Pali Momi because I feel that overall, their ER services and lab are…read morethe BEST on all of Oahu and the best hospital out of most of the hospitals I've been to in the mainland while my spouse was in the military. I would love them just because of their ER. If I were to move to Kahala, Kailua or Waianae, I would still drive to their ER in the dead of night over any other ER (if I could). I have never in my life described an ER visit as a service, but when I go to Pali Momi, it feels like a service. Like GREAT service for the money you're paying. I'm being catered to even when I have to wait a little for the Dr, the ER STAFF just feels like an ELEVATED level of care and not unprofessional or ratchet like other ER staff from other hospitals I've been to. The wait time here is always the shortest of any other ER we have gone to for other people. You won't catch the staff talking loudly or badly about a patient (had that happen at Castle ER). This ER will have have short, low murmured, light interactions and even when they're updating the next crew on patients before leaving - they are actually very discreet. With their ER, the staff station is just a comfortable or soothing buzz in the background and not like other ERs where people are talking loudly, yelling or laughing over each other while someone's in excruciating pain just a few feet away. I love how their ER has grown and how Pali Momi has UTILIZED their space on the first floor to make more rooms for the ER so that patients are not waiting long outside. That alone also adds to you feeling like they make efforts and give a damn about the service they provide. Whether you end up in one of the makeshift rooms at the back, I feel like they know how patients feel - once I'm inside - mentally I already feel a little better because I'm one step closer to being seen. The next step is waiting outside to be called and then when you're called they take you in to your room or space. You wait for the Dr., see the Dr, they do what needs to be done, then you either wait to be transferred to a room upstairs or wait for your papers and the nurse or doctor to speak about what you need to do once home or when you get your meds. This ER will CALL YOU shortly after your visit to FOLLOW UP on how you're doing. This is great! Anyway, let's talk about the service of their upstairs staff if you have to stay in the hospital. 1- This hospital is a lot cleaner compared to other hospitals, Queens in town and Straub on King st, but it could still be better. My mom had to stop a maid because she used the SAME flannel that she wiped the room with to wipe the bathroom and SINK!! The sink that nurses put the bottles on for the patient's water flushes for their feeding line or that patients themselves use. And if someone is in the room, they won't come all the way in to mop. I know they probably are just trying not to intrude but pls come in anyway to make sure the room is clean. If someone says they don't want it, fine but some people will appreciate it being cleaned thoroughly even if they're there. 2. The staffs upstairs are mostly great. You do have some very good nurses here, but I've encountered the same male nurse who walked in twice and almost use the SAME gloves he's had from visiting other patients. This is unacceptable as that's how OUTBREAKS happen. Your hospital has an awesome reputation, but that small carelessness from one person can ruin that. 3. Please please for the love of god, change or get a refund from the contractor that provides the sheets. I've been there a few times recently again and each time, the bed sheets do NOT FIT the beds! Please get bigger sheets that won't shrink in the dryer. I feel so bad for the CNAs and nurses when I help change my loved one's bed sheets and it doesn't even fit. To the point where the patient becomes uncomfortable due to the sheet bending the mattress inwards. I hope if we have another stay, that all the too small sheets have been replaced. 4. Keep up the great work. Your lab is very good at drawing blood and putting in IV lines for hard cases. We appreciate that so much. 5. Your insurance ladies are so polite when coming to ask for that and getting it done so we don't have to worry about it. I like that they will come to the patient to complete their paperwork or return their things so the patient doesn't have to come to them if they're unable to. 6. Shout out to your cafeteria. The staff in there is so efficient and kind. The place is clean and comfortable with plenty of seating.

Dr Wong is extremely thorough and professional. When I had my stroke he was the only doctor who…read morecould figure out what was going on with me. He takes the time to help you and I would recommend him to anyone looking for an excellent neurologist.

I have been seeing Dr. Wong since 2017 and I have nothing but praise for him. He always spends a…read morelot of time with me since my condition is so complex. I hope he NEVER retires because he is the only physician that I trust! There are no other doctors like him that takes the time to want to help you. Other doctors look at their watch and wraps things up after 10 to 15 minutes! I will always be grateful to Dr. Wong!

Great Knowledgeable and Friendly Neurologist Physicians and Staff. Dr. Huidy Shu and his staff are…read moreAwesome and very helpful. I been coming here for awhile now and my experience has always been nice. If you need to see a Neurologist I recommend you make an appointment or get an referral from your PCP to see them. They are conveniently located in Aiea at Pali Momi Medical Center on the Clinic side. They are on the 6 th floor

This clinic is messed up. Their website said, they acceptED Quest but when we got there with MY OWN…read moreAPPOINTMENT SET UP. I checked in and got denied because of my insurance! Heartless workers, I had to go to the emergency room to get help for my baby. YOU GUYS ARE MESSED UP. I HATE THIS COMPANY!

I think Dr. Shimamoto is a very good neurologist. If I was only rating him, I would give him a…read morehigher rating. However, I am rating my "experienceʻ which includes him, his staff, and the customer service I received. He did a thorough exam and asked me a LOT of questions about my condition. He ordered appropriate imaging. His office staff are pleasant, but not efficient. The phones go to VM from about noon on and you cannot leave a message - you have to keep calling and calling. He has a patient portal, but one of his staff said they donʻt look at it. There wasnʻt anything definitive shown on the imaging and Dr. S didnʻt offer much advice except donʻt bend backward and donʻt pick up anything heavy; I already knew this. I had to request physical therapy - he seemed reluctant and said most patients donʻt do the PT at home. Well, I always do. So, he told the staff to send a prescription for PT to my PT clinic. Later, the PT staff requested an additional Rx from Dr. S so they could help me with balance issues. After 3 faxed requests from the PT clinic, and numerous phone calls from me, we both gave up after 2 weeks and I asked my PCP for the additional Rx...which she did that day. At one point during the 3 attempts to get that additional Rx, the staff told me the PT request was "on his desk." That was 8 days after the PT clinic had sent it, and the second request. I had a post-PT appt. with Dr. S. I mentioned the difficulty in contacting his office and the problem with the PT prescription. His answer was that he is short-staffed. Maybe he should spend some time rectifying that - his business would be so much better. A competent, caring doctor stuck in an incompetent, non-caring environment. Usually itʻs the other way around.

Dr. Shimamoto is a great and knowledgeable doctor. Has over 20+ years of experience. His office…read morestaff (at least as of this writing) are very nice and patient. Dr. Shimamoto has very good bedside manner and is as local as doctors can get. Very soft spoken and listens to your every concern. If you have issues he'll explain to you what may be causing the issue in layman's terms. Location is a bit clunky and the parking is a bit hefty ($1.50 every 30 minutes with validation) but he's worth visiting. He's part of a group called Neurology Associates but my PCP recommended him in particular. Now I see why. Just a heads up - they charge 5% extra for credit card payment, so if you're on a flex plan and you want to use your flex plan card you will have to wait to be billed, but that's just a minor inconvenience. If you're looking for someone who will treat you with care and attention, go to this doctor for your neurology needs.

The reviews say it all…read more Took awhile to get them to answer the phone. Receptionist was short and rude. Lets see how long this records request goes...

How this place doesn't have reviews in the last 3 years is beyond my comprehension. My only guess…read moreis that, with so many elderly and younger teen patients, they do not take the time to review this poor excuse for a doctor's office, much less a legit business. Takes us in over an hour after appointment time. How in the world do you xxxxs expect people to plan their day? I brought someone here, so I didn't get a chance to see the inside of this place, or see those "friendly" receptionists inside. All I know is that time is money and I wasted over an hour sitting outside this piece of shit facility. They say "don't judge a book by its cover." A shitty story is exactly what you can expect when you Google Map your way here. Garbage.

Starting in January of this year (2026) I had PRP (Stem Cell) treatment for my lower back pain at…read morethis facility. This was after 2 1/2 years of multiple types of therapies that didn't give me long term relief. The 1st injection worked well and seven weeks later I had a 2nd injection, as previously discussed, as part of my treatment plan. After the second procedure I have had great results. I highly recommend Dr Carlson and his wonderful support team at Hawaii Pain & Spine. I will gladly return for help with any other pain issues and I've already recommended this location to others.

I cannot say enough good things about Dr. Carlson and the team at Hawaii Pain and Spine. From the…read morevery beginning, the office staff showed incredible patience and kindness during visits when I was in severe pain -- that alone meant more than they probably know. Dr. Carlson truly listens. He takes the time to understand the whole picture and then creates a treatment plan that is thoughtful, solution-oriented, and tailored to the individual. Over the course of my care, I received steroid injections and PRP, and after a 10-month ordeal, I finally feel like I got my life back. Appointments can sometimes run a little long -- but that's because Dr. Carlson takes his time with his patients. I never feel rushed, dismissed, or talked over. It is absolutely worth the wait. If you are dealing with chronic pain and want a physician who is skilled, compassionate, and genuinely invested in outcomes, I highly recommend Dr. Carlson and this practice.

I've been seeing Dr. Ridge for quite a few years now for migraines--she is very attentive, caring,…read moreand thorough with my exams, and has helped me decrease migraine frequency. My complaints are with the reception staff! I endured the constant rescheduling of my appointments in the past (they would ask if I could reschedule even for things like someone needed to pick up their kid). At first I was ok, but when 80% of my appointments get pushed back or rescheduled, there IS a problem! Then this current incident--back in November or December, I got a call notifying me that Dr. Ridge was reducing her days, so I would have to reschedule my next appointment. I said no problem...then he said they didn't have anything available, so they'd put me on a waiting list. So now it's end of January--I called a week ago (apparently they forgot about me), and was told the next available was in APRIL. Well I was out of prescription refills, so that girl told me they'd call it in. I called again today, and this girl told me that since Dr. hadn't seen me in over a year, they couldn't refill. The previous girl was new, so she shouldn't have told me they could refill. I told her well it was THEIR mistake that they hadn't called me--I had been waiting for an appointment!! I had to call THEM and now they only have APRIL, which is three months away?? Did she have a sooner appointment? She said wait, I'll explain it to you. NO--there is no explaining--YOU guys made the mistake, if it wasn't for that, I could have seen doctor sooner! UGH!! I don't appreciate her trying to turn it around and blame it on me. No apologies, just making it like I didn't understand. I still think the doctor is amazing, just wish her front staff was more efficient and caring.

My new PCP referred me to this DR due to all my migraines and advised they would call me and set up…read morethe appt. They did call and don't state the name of their DR office name so you're on the phone questioning and then they say Your DR___ referred you to us. The bad is the receptionist: When they call to remind you the appt, they don't leave voicemails. They call and don't confirm who they are calling from just say we are confirming your appt for whatever day... My opinion that's the worst customer call I have ever received. So I was already iffy before coming in. Had to ask them on the phone where are you located and she just gave me an address and that was it. I googled it When I came in here, it's a tiny clinic and they have many rules. I did realize it was only the front desk who seemed as if they were always annoyed with people. Dr Ridge is very sweet and funny. She sent me to an MRI and my results were normal but she told me "That's rare, it's normal" and I gave her this look umm what? It's rare to be normal? Apparently many patients who get MRI on their brains and neck actually have issues shown. So in result I have a large medical bill but I'm ok... We're back to why do I get migraines hmmm.... She's prescribed me multiple meds to trial and error with. Also has told me to take many other vitamins to assist with the migraines from showing. With blood work, I'm not surprised that my PALE skin is lacking on vitamin D (lack of sun) haha but Dr Ridge explained that you could be in the sun all day as a farmer and still be deficient. It's all in your genetics.