I've been seeing Dr. Ridge for quite a few years now for migraines--she is very attentive, caring, and thorough with my exams, and has helped me decrease migraine frequency. My complaints are with the reception staff! I endured the constant rescheduling of my appointments in the past (they would ask if I could reschedule even for things like someone needed to pick up their kid). At first I was ok, but when 80% of my appointments get pushed back or rescheduled, there IS a problem! Then this current incident--back in November or December, I got a call notifying me that Dr. Ridge was reducing her days, so I would have to reschedule my next appointment. I said no problem...then he said they didn't have anything available, so they'd put me on a waiting list. So now it's end of January--I called a week ago (apparently they forgot about me), and was told the next available was in APRIL. Well I was out of prescription refills, so that girl told me they'd call it in. I called again today, and this girl told me that since Dr. hadn't seen me in over a year, they couldn't refill. The previous girl was new, so she shouldn't have told me they could refill. I told her well it was THEIR mistake that they hadn't called me--I had been waiting for an appointment!! I had to call THEM and now they only have APRIL, which is three months away?? Did she have a sooner appointment? She said wait, I'll explain it to you. NO--there is no explaining--YOU guys made the mistake, if it wasn't for that, I could have seen doctor sooner! UGH!! I don't appreciate her trying to turn it around and blame it on me. No apologies, just making it like I didn't understand. I still think the doctor is amazing, just wish her front staff was more efficient and caring. read more