Do not rent from this location, it's a rip off. Several red flags…read more 1. Lots of damage on the car, including the front right tire being very worn but was told not to worry about it and I'd been upgraded so this was the car I was having. 2. The car only last an hour and a half before breaking down. Catastrophic failure of the engine on the freeway leaving me stranded for five hours while Avis sorted it out. This rental location was no help at all during this. Side note; the guy at the rental location seemed very keen to make sure I knew the roadside assistance number. Showed it to me at least three times. A conspiracy theorist might say he knew the car was on the way out. Painful. 3. The car did not include a full tank of gas. Was given some story about being unable to fill it up that day so to just bring it back at roughly the same level and there would be no issues (I have rented regularly from Avis for over a decade and never heard of this before). Had the car ever made it back to Rome I am imagining I would have experienced the same as others on excess refuelling charges. 4. We arrived at 8.45am and it said it was closed, even though the opening time is listed as 8.30am. We waited there until 9.10am when a guy who had been standing just down the street the whole time walked over and opened it up. Made no sense. Ultimately, and along with the other reviews of this location, cannot recommend this Avis. It's chaotic and feels dodgy. Get a cab to the airport and suck up the location fees; you'll save yourself a lot of hassle, money, and time. No doubt there will be a response from the location with a list of excuses. My experience stands as terrible and not what we expect when renting from Avis.

Terrible location, do not rent from here. Car was a mess, including some tire wall damage that…read morelooked dangerous, but they refused to provide an alternative. They tried to add on the full insurance package (an extra €300) even though I had clearly not included this when I booked it online. Didn't even have a full tank of gas. Total mess of an experience and felt very suspect.

Weeks ago I used this service. She was late and had a…read morereally nasty attitude. She also charged me extra €50 for city tax. I guess she didn't like Americans. Never again!!!

Prompt, professional, reliable service. I will use them again on my next visit to Rome.read more

Scammers! Stay away from AVIS in Rome! After a 12 hour…read moreflight, 1:30Hr trying to get through customs, complete pandemonium to find AVIS at the airport we were scammed by the representative. I had rented online for US$365 and ended up paying over US$1200 with unnecessary insurances and other charges that I could not even understand. I had explained to her that my AMEX and Business Platinum covers for insurance and she said it didn't (I travel the world and never had issues since I accept leaving a deposit for a huge amount) but this lady didn't care. She threw a bunch of other charges and could not explain what it was. To make things worse they gave me MG vehicle that had been crashes and when I told the guy who brought the car he just said "take pictures"! Absolutely disgusting! I will NEVER use AVIS again.

This is the second time we have used Avis in Europe and the systems were down. Which gave them an…read moreexcuse to charge us an additional $750 for our rental. Just like others here we were quoted one price and then charged a lot more when we checked out. A classic bait and switch. Illegal business practice if you ask me. When we sent an email (since you can not call international customer service, how convenient) we were originally told 7-14 business days until they resolve, when we followed up it became 15-30 days. So they hold on to my money, make interest on it and I am out the amount they over charged. When I call customer service in the US they are worthless and keep telling me there is nothing they can do. A TERRIBLE and UNETHICAL company that will never get business from me again.

Waited a long time in the line to get the car. There definitely wasn't any sense of urgency. Used…read moreHertz because it's what I use all the time in the US. Aside from the wait, which wasn't too surprising considering the location and morning rush, the car was great. It was what I expected and was pre-set to English and had an automatic transmission as requested. If you're visitng from another country, don't forget to get your international driver license. They won't ask for it to rent the car, but you should have it in case you get pulled over.

They said I returned my car late with incorrect date and time, and forcing me to prove that it was…read morereturned at the right time. Scam artists, do not rent with them.

I have Hertz Platinum status but this location did not acknowledge any of my benefits. I was…read moreguaranteed a specific car in their stock and when I arrived, it was a lower class car for same price. It was too small for my group but there were no alternatives that were any better. Extremely disappointing albeit the staff was affable.

We decided to take the train to Santa Marinella beach one day. From doing a bit of research online…read morethe night before I saw that the trains run roughly every 30 minutes. It's a bit confusing how to buy a ticket, you need to purchase from the machine but the machine does have instructions in English. Next to find the right track it's not the best indicated but with the help of a local we were able to find the direction towards Citiaveccia. Usually I'm very leery as I've been to a bunch of train stations in Europe and there are usually seedy-low brow locals hanging around trying to scam honest tourists. This was not the case here at 10:00 AM in the morning. Maybe they were still sleeping. I was fortunately prepared with my keys in my hand to defend myself if need be! The bus station connected to the train station makes for a very busy transit location as many people are coming and going. This station also serves as a good point if you want a cheaper alternative (than a 50 euro cab ride to Fimuincino Airport (FCO).

If I could put zero stars I would. Awful service…read more Apparently, they don't allow car rentals to holders of international passports without a letter from the Italian embassy - but this policy wasn't enforced to any other internationals at the store. Just the Arabs. They wouldn't even accept Canadian licenses! Absolutely disgusting, I really thought we were passed this level of racism, but alas. Towards a family with children, one of whom had the flu?! Awful.

Do not rent here!! The worst car rental experience. I prepaid for a car and had included insurance…read moreas I was travelling in a foreign country. When I got home I discovered that they had upgraded the insurance to my rental (never told me). When I got home from my trip I discovered the extra charge which was more than my actual rental itself. Besides paying 200% of what I contracted for the reservation desk is a zoo with every customer upset with Avis due to issues with their rental. I've called the USA customer service but there doesn't appear to be anything that they can do to help.

Total scam. Booked online for $400 for a car that fits 5 passengers, months in advance. Arrived and…read morewas told the car wasn't available and the only option that fits 5 is $1000 MORE than I already paid - so, over 3x the original price. It wasn't a special, fancy car. Pretty comparable to the one I rented. Just way more and I had zero choice with 5 people standing there at the beginning of our vacation, than to give into their extortion.

Avoid this company. They reserve inexpensive cars, but when you arrive, they claim the car isn't…read moreavailable and push you into a significantly pricier option. When I went to pick up my car, the same thing happened to everyone there