I checked with 3-4 rental agencies for a week-long rental car and AVIS had the lowest price. We…read morewere a family of four with luggage, so it was for a larger size "Mercedese" class vehicle. It was right at $1000 USD's which I considered a great deal with unlimited milage. I got a call a few days before the trip with a couple questions and I was given instruction on how to find the rental car at the airport, and was told to go directly to the car, get in and drive to the gate. And that's exactly what we did, bypassing a lot of counters and people waiting to see agents. I cannot tell you how nice that is after a 11-hour flight to NOT have to wait! Our name was on a board with the car slot number, and we went straight to it, loaded, drove to the gate, gave the gentleman our ticket and rental agreement that was in the car, and off we went into the wild land of Italy. The car did have prior damage along one side so I took some pictures. I had purchased the insurance, so I was not concerned. The car was fantastic. DS Automotive Hybrid 4WD, and we needed the 4WD more than we thought. Drop off was even easier. I watched a YouTube video to know what I was getting into, and we drove straight to building A level 2 (which is 3 in the US, Italy starts at 0). An agent was waiting and greeted us. Very nice. It was not at a full tank but I had chosen the option to not have to return it with a full tank. I explained I had not done the damage along the side of the car and he shrugged and said it was not a problem. He spoke English BTW, which we found to be rare actually. He showed me the receipt and it was just a little more than what was agreed to and I signed it and got an email receipt. Maybe it was because of the class of car I rented, I don't know, but we were given VIP treatment in a foreign country which was greatly appreciated and not expected. Thank you AVIS for making our trip great. I put 840km on that car!

We rented a Toyota Aygo for a week from these folks. A solid and very economical little car…read more Service was good from the facility and the prices were good as well. Now on to what you really need before you rent a car in Italy: Jim's tips for driving in Italy or learning through trial by fire: Driving in Italy is like entering a crowded party with random people dancing in the mix...and you are trying to get to the bathroom on the other side of the hall...just jump in and go, do not stop for any reason, keep moving and blend with the cooperative dance that is driving in Italy. Surge forward as opportunities present themselves, yield on occasion to others whose individual dance has more momentum carrying them through your path, break out a complimentary move with other drivers as needed to keep the rhythm of the dance going and press on. Stop signs are rare and strictly for decoration...pay no attention other than veering around cross traffic in harmony with them veering around you. Red lights are also not very common except in major cities...they are generally treated sort of like we treat stop signs. Traffic circles or rotaries are common and the same rules apply - just wade in and adjust to the other traffic as you go. Speed limits are just meaningless numbers on a sign...possibly part of some ancient Italian geographical version of Sudoku. Pay attention to the locals...if all the cars around you slow down...follow suit. This means they know there is a photo radar or Polizia control (known as a tutoring zone) ahead. Slow down with the crowd and admire the snazzy uniforms of the local law enforcement. Lane lines are actually abstract markings on the road surface indicating that some historical site can be found nearby. Every road and every lane is a passing zone except tunnels - tunnel traffic operates in what is know as a "modified American rules zone", behave accordingly. You may find yourself from time to time navigating your car through what will feel like a street fair that is also holding a flea market and mardi gras - in a space about as wide as your master bedroom closet. You will be doing this with oncoming traffic and scooters buzzing around like worker bees scurrying off to get the pollen back to the hive. Take a deep breath, keep moving, watch your mirrors (brushing market stalls and pedestrians is ok, actually knocking them over is not) and when you reach the other side and can pause, take three deep breaths and change your undergarments. Driving in Rome: don't. Use a Taxi - the local Taxi drivers are amazing and Taxi's in Rome are actually cheaper than Uber. If you do decide to press on and drive in Rome...don't. Use a freaking Taxi. Seriously. While I compared driving in Italy to working your way through a crowded party I would describe driving in Rome as navigating a mosh pit full of tweakers handling snakes and juggling chainsaws. Don't do it. If you have a car...leave it a few kilometers away from the city center and take a Taxi. I mean it. Driving in Rome will take 1 year off of your life for every hour you spend doing it. A special note about scooters. They are everywhere and they are not equipped with brakes. Operators simply lean and swerve around other traffic without hesitating or attempting to stop. In Rome they make up about 60% of the vehicles with the other 40% being split between cars and tour buses. If you choose to rent a scooter...I applaud you. Also please add me in your will. By the way the pavers (basalt blocks in many urban areas including Rome) are wicked slippery when wet. Have some kind of navigation system...and paper maps as back-up. Google maps works ok 80% of the time in the countryside and 65% of the time in Rome. The other portion of time is part of your adventure...enjoy. Try not to get dizzy when you look at Google Maps and it is just spinning in circles and changing it's route constantly. As for rental cars...go with the smallest car you can manage. Between the tiny roads and the fact that fuel is more expensive than wine you will be very happy you did. Overall the drivers in Italy are the most skilled and courteous I have ever seen anywhere and after the first day, I loved it.

Excellent company. Good prices when we booked our car, and when we arrived in Fiumicino the…read moreexperience got even better with their courteous, professional, and kind customer service. Sandro was very helpful, and gave great advice, provided us with additional savings and made us feel really taken care of. I was very impressed not only by Sandro's professional demeanor, but even when I called to keep the car an extra day, they were very kind. When I returned the car, the staff was also very pleasant. After doing a walk through inspection of the car, we were in and out in 5 minutes. Very attentive, and very prompt! Very impressed by the whole Europcar rental staff at Fiumicino. I will definitely use them again, and recommend this company to travelers. Bravi!!

i arrived at the airport rental office with 2 men sitting at the counter and no one other customers…read morethere. I had my reservation showing on my phone but ultimately figured out the reason they wouldn't help me was that I had not checked in at the kiosk first. After fumbling with the kiosk (turned out is was broken) another agent Alessia came in and told me to come to her desk. Alessia was fantastic, friendly, professional a real gem and took care of me. After several days the oil light on the car came on. i happened to still be near the airport so drove there for help. The agent said I could wait and someone would look at it or I could just buy oil myself bring back a receipt and they would deduct the price from my final bill. I didn't have time to wait so ultimately got the oil myself. When I returned the car I was told they would not refund the money for the oil because I just had the receipt for my credit card charge from a gas station. I was told I needed a fatura (invoice) that specifically listed all the details about the oil I purchased. They said I could write the company, send them my receipt and then it would be refunded. Finally 6 weeks later they are finally refunding the money for oil. I will still rent from them again. Based on other reviews I did take a video of the vehicle before leaving but did not encounter any difficulties returning the car other than the price of the oil.

Every time I come here it's so simple. I like to book in the…read morestates and I make sure I have everything in the booking before flying. I do not change any of the booking. Insurance is mandatory in Italy. If you need full coverage so that you don't have to pay the deductible of $2000 go ahead. I always decline and I drive carefully.

No stars, very bad service. car is not as promised. had to wait in total of 2 hours and 3 different…read morecar

Rented car through priceline/Centauro Roma. Upon arrival, the wanted the approximately $700…read moredeposit. Gave them my credit card and they said it wouldn't go through. Gave them my AX and they said it wouldn't go through. Over next 3 weeks we spent over $15000 on these cards with no issues. They wanted to collect only cash. They are scamming you. DO NOT RENT FROM THESE PEOPLE.

To the complainers, did you rent from Centauro for the customer service or the great cars? I don't…read morethink so. You chose them because they are the cheapest, just like I did. You take your chances. I got lucky. They had the car I wanted and it did the job. Service is not the friendliest. What do you expect for a low budget place? I chose not to get the insurance because it cost more than the rental. I took pictures of every bit of damage before leaving. Good thing, because they tried to claim new damage that they had not documented. I showed them the photo and that was the end of that business. I returned the car at a very busy time. Just one employee there. Many people waiting for the shuttle, which seemed very slow. There were taxis rolling in on a regular basis, so we opted to hire one to the airport. He wanted E20, settled for E16 because that's all I had in my pocket. You want a first class experience? Pay for a first class ticket. I chose Centauro to save a few bucks and look after myself.

Rentalplus è stato molto facile da prenotare e prendere la nostra macchina che abbiamo affittato…read moreper tre settimane. Siamo arrivati un po' in anticipo alla nostra prenotazione ma ora che abbiamo parlato con le ragazze della reception che erano molto gentili, abbiamo scelto la nostra macchina e riempito tutti i documenti, si è fatto orario. Abbiamo prenotato tutto online e pagato pochissimo in confronto alle altre ditte di auto noleggio quindi non eravamo sicuri se ci potrebbero essere altre cose aggiunte. Abbiamo preso una Panda per quattro persone, due valigie grandi e 4 piccole. Diciamo che eravamo proprio al limite ma alla fine ci serviva giusto per arrivare alla nostra destinazione e appoggiare le valigie. Al ritorno, eravamo due in meno con due valigie in meno quindi è stato facilissimo e molto conveniente consegnare la nostra panda. Non ci sono stati costi aggiunti o cariche a sorpresa ed è andato tutto molto smooth. La prossima volta assolutamente affitterei con Rentalplus di nuovo, ci siamo trovati benissimo. Pro tip: pagate i 14€ di pulizia per quando consegnate la macchina. Vi toglierà il pensiero e sarà una cosa in meno in cui dovete pensare.

I was there for a few hours due to waiting my turn and for my car. Where do I begin? The filthy…read morebathrooms without towels or soap? Or getting inaccurate directions from Security as to the pick up point for the offsite rental agency? How about the fact that I wasn't told and it wasn't in my contract, that I needed an international driver's license? Surprice Car Rentals tried to bump up the price, as well as sell me a license, so I declined. I lost my $140 and attempted to get Chase to help me get a refund, since they booked it. There was a clause about cancellation before 3 days, so I was denied. You really do get what you paid for. While walking around the Rental complex to find a new rental, I was advised to go to certain companies that would rent to me without that intl' license. Unfortunately, I ended up with Viaggiare, a company that I had seen on Booking.com as well as Trip Advisor. To make a long story short, they have poor quality control. I tried 3 cars and 2 didn't have window washing fluid and both the inside and outside windows were dirty. Two of the Renault Twingo's that I was offered had a dashboard warning light on. As I was leaving the parking deck, I was told by my salesman to return the car. That's when he found another one, but it too had the same warning light. (It was the low tire pressure warning light.) Apparently the parking lot staff knew that this was a glitch and they couldn't reset it, but not to worry- the tires were fine. Riccardo's associates hadn't told him this, and when I told him that I was reluctant to drive either car, he no longer had any small cars left. I had to take it. When I expressed worry and frustration to the staff, I was berated by a young woman who was a supervisor to a very nice man, Simone, who'd helped me before. I am used to Italians raising their voices. I am one. This wouldn't have bothered me but she was extremely rude and disrespectful to her customer. Just beware that you should plan to get your international license before you go to Europe. While I thought I was saving money by choosing those unknown but cheaper rental car agencies, in the long run, I should have chosen a Hertz or Enterprise. Also, I should not have used my credit card to book my car in advance. There wasn't any advantage to this. I also had to purchase all kinds of insurance for this rental, despite being told by Chase that they wouldn't cover any damage if I chose the same liability and comprehensive with the rental company. By far, my car rental was the most expensive thing on my trip to Italy.

One star because I have to. Rome airport car rental is an absolute disaster! Every car rental…read morecompany takes about 3 hours! Never again! It is better to take a taxi to the closest car rental office OUTSIDE the airport! This level of inefficiency is unacceptable. There are only two people working, when there should be 4-5!

After almost 15 hours in transit we were greeted by a friendly smile, clean smoke free cars parked…read moreonly a few steps away in an indoor garage and a complimentary upgrade. It was off season so 10 days rental at a price you couldn't beat in the United States only to be doubled by taking on the damage and liability insurance waiver costs. But I must say it was worth it we didn't put a Dent in that car or a scratch or a buff but having driven around the South of Italy for 10 days I could tell you we easily could have taken off a mirror or 2 or a bumper. When we returned the car it was very early in the morning before anything was open and they assured us that a security guard would let us in except the car and lock it up so there would be no liability on our behalf. And sure enough at 2:00 in the morning at the airport for returns there was a gentleman who came to the gate almost immediately after we blew the horn let us in showed us where to park and made sure that everything was in good order before letting us into the airport common area. Unlike others who have posted some negative reviews I have yet to receive any tickets or violations but sure enough I was speeding a couple times on the highway so I may get a fine or 2 but that is clearly my fault and not the rental company. Thank you for the upgrade and see you next year.

AVÍOD THIS PLACE AT ALL COST…read more I should have done my homework and read the complaints of this company before I booked. There's a common theme here of being charged for damages that never happened. I prepaid a reservation for a van for the week I was in Italy. First van was given to me all beat up literally major damage on all parts of the vehicle. The AC also didn't work. After 2 days we had to change the vehicle because the heat was so bad. We got another vehicle same make model and color. Fast forward to when I returned the vehicle. No receipt at car return which should have be a sign something of wrong. I took my flight home only to land and see I have a pending charge of over $2000 USD ! Still not receipt sent to my email. I had to hunt the the receipt and saw o was charged a MISC CHARGE for $1770 Euros. That's it not explanation to what MISD charge is. I call AVIS and they tell me since it's an international they can't help me and all the can do is create a case for me and someone will respond within 60 days. There's no phone number to call and I just have to wait. I always go with big companies for this exact reason because if something does wrong I feel at ease that I can speak to someone to fix the issue but this time I left with a $2,000 bill and a someone will get back to you in 60 days. I still don't know what the charge is for, I have called and emailed Avis multiple times to no avail, my next step is to report this as an authorized charge and file complaints through the proper channels in the EU.

Horrible experience! As others have mentioned, this Avis…read morelocation should be avoided at all costs. Their check in area is a joke: tiny location inside the parking garage, staff is rude and communicate mostly in Italian. They rush you through the process and and insist you sign for extra charges before you can get your car. We had already paid in full for our rental but were charged an additional $1700, most of which was for an upgraded vehicle and road service, neither of which we wanted. I called their customer service line when we returned to the US. Agent said I was entitled to a partial refund which would be processed that day. Six weeks and several calls later, still no refund.

Avis is scamming me. I am from NY and rented a car in Italy picking up at Ciampino airport and…read morereturning to Fiumicino airport. When I picked up my rental, it was hit in multiple places. I sent pictures complaining the next day that it's ridiculous they obviously charged someone for the damage and never fixed it. Why should I have to drive in a ghetto car when I'm paying money to rent it? Fast forward to drop off, this agent who helps me has the audacity to say there's tire damage that wasn't notated by Avis before and he was trying to pin it on me. He asked if I had any photos but I was in a rush to get to my plane and said he believed me anyway and I was good to go so we ran to security. I found photos my husband took when we picked up the car while we were on the plane and proactively sent them to the case I already had opened when I originally complained. I also mentioned that I didn't want to see unexpected damage charges on my account. Now I am seeing a charge for over $1700 when I should have been charged closer to $800. Avis is scamming me for damage caused by someone else. Here are all the photos to prove it wasn't me. These photos are all taken in the parking lot at pick up before I even drove the car. I will never rent from Avis again since they are thieves.