I checked with 3-4 rental agencies for a week-long rental car and AVIS had the lowest price. We…read morewere a family of four with luggage, so it was for a larger size "Mercedese" class vehicle. It was right at $1000 USD's which I considered a great deal with unlimited milage. I got a call a few days before the trip with a couple questions and I was given instruction on how to find the rental car at the airport, and was told to go directly to the car, get in and drive to the gate. And that's exactly what we did, bypassing a lot of counters and people waiting to see agents. I cannot tell you how nice that is after a 11-hour flight to NOT have to wait! Our name was on a board with the car slot number, and we went straight to it, loaded, drove to the gate, gave the gentleman our ticket and rental agreement that was in the car, and off we went into the wild land of Italy. The car did have prior damage along one side so I took some pictures. I had purchased the insurance, so I was not concerned. The car was fantastic. DS Automotive Hybrid 4WD, and we needed the 4WD more than we thought. Drop off was even easier. I watched a YouTube video to know what I was getting into, and we drove straight to building A level 2 (which is 3 in the US, Italy starts at 0). An agent was waiting and greeted us. Very nice. It was not at a full tank but I had chosen the option to not have to return it with a full tank. I explained I had not done the damage along the side of the car and he shrugged and said it was not a problem. He spoke English BTW, which we found to be rare actually. He showed me the receipt and it was just a little more than what was agreed to and I signed it and got an email receipt. Maybe it was because of the class of car I rented, I don't know, but we were given VIP treatment in a foreign country which was greatly appreciated and not expected. Thank you AVIS for making our trip great. I put 840km on that car!

We rented a Toyota Aygo for a week from these folks. A solid and very economical little car…read more Service was good from the facility and the prices were good as well. Now on to what you really need before you rent a car in Italy: Jim's tips for driving in Italy or learning through trial by fire: Driving in Italy is like entering a crowded party with random people dancing in the mix...and you are trying to get to the bathroom on the other side of the hall...just jump in and go, do not stop for any reason, keep moving and blend with the cooperative dance that is driving in Italy. Surge forward as opportunities present themselves, yield on occasion to others whose individual dance has more momentum carrying them through your path, break out a complimentary move with other drivers as needed to keep the rhythm of the dance going and press on. Stop signs are rare and strictly for decoration...pay no attention other than veering around cross traffic in harmony with them veering around you. Red lights are also not very common except in major cities...they are generally treated sort of like we treat stop signs. Traffic circles or rotaries are common and the same rules apply - just wade in and adjust to the other traffic as you go. Speed limits are just meaningless numbers on a sign...possibly part of some ancient Italian geographical version of Sudoku. Pay attention to the locals...if all the cars around you slow down...follow suit. This means they know there is a photo radar or Polizia control (known as a tutoring zone) ahead. Slow down with the crowd and admire the snazzy uniforms of the local law enforcement. Lane lines are actually abstract markings on the road surface indicating that some historical site can be found nearby. Every road and every lane is a passing zone except tunnels - tunnel traffic operates in what is know as a "modified American rules zone", behave accordingly. You may find yourself from time to time navigating your car through what will feel like a street fair that is also holding a flea market and mardi gras - in a space about as wide as your master bedroom closet. You will be doing this with oncoming traffic and scooters buzzing around like worker bees scurrying off to get the pollen back to the hive. Take a deep breath, keep moving, watch your mirrors (brushing market stalls and pedestrians is ok, actually knocking them over is not) and when you reach the other side and can pause, take three deep breaths and change your undergarments. Driving in Rome: don't. Use a Taxi - the local Taxi drivers are amazing and Taxi's in Rome are actually cheaper than Uber. If you do decide to press on and drive in Rome...don't. Use a freaking Taxi. Seriously. While I compared driving in Italy to working your way through a crowded party I would describe driving in Rome as navigating a mosh pit full of tweakers handling snakes and juggling chainsaws. Don't do it. If you have a car...leave it a few kilometers away from the city center and take a Taxi. I mean it. Driving in Rome will take 1 year off of your life for every hour you spend doing it. A special note about scooters. They are everywhere and they are not equipped with brakes. Operators simply lean and swerve around other traffic without hesitating or attempting to stop. In Rome they make up about 60% of the vehicles with the other 40% being split between cars and tour buses. If you choose to rent a scooter...I applaud you. Also please add me in your will. By the way the pavers (basalt blocks in many urban areas including Rome) are wicked slippery when wet. Have some kind of navigation system...and paper maps as back-up. Google maps works ok 80% of the time in the countryside and 65% of the time in Rome. The other portion of time is part of your adventure...enjoy. Try not to get dizzy when you look at Google Maps and it is just spinning in circles and changing it's route constantly. As for rental cars...go with the smallest car you can manage. Between the tiny roads and the fact that fuel is more expensive than wine you will be very happy you did. Overall the drivers in Italy are the most skilled and courteous I have ever seen anywhere and after the first day, I loved it.

i arrived at the airport rental office with 2 men sitting at the counter and no one other customers…read morethere. I had my reservation showing on my phone but ultimately figured out the reason they wouldn't help me was that I had not checked in at the kiosk first. After fumbling with the kiosk (turned out is was broken) another agent Alessia came in and told me to come to her desk. Alessia was fantastic, friendly, professional a real gem and took care of me. After several days the oil light on the car came on. i happened to still be near the airport so drove there for help. The agent said I could wait and someone would look at it or I could just buy oil myself bring back a receipt and they would deduct the price from my final bill. I didn't have time to wait so ultimately got the oil myself. When I returned the car I was told they would not refund the money for the oil because I just had the receipt for my credit card charge from a gas station. I was told I needed a fatura (invoice) that specifically listed all the details about the oil I purchased. They said I could write the company, send them my receipt and then it would be refunded. Finally 6 weeks later they are finally refunding the money for oil. I will still rent from them again. Based on other reviews I did take a video of the vehicle before leaving but did not encounter any difficulties returning the car other than the price of the oil.

This is for EuropCar, Italy. Here is how they will scam you. They will undercut rates to get your…read morebusiness. Then offer you "insurance", roughly $20/day. Upon return of the car, "damage" will be "discovered", in my case, a "scrubbed" rim front driver's side, which I didn't do. I refused to sign acknowledgment of this "damage". So they billed my credit card $262 for this scrubbed rim, which of course, I will dispute. Had I accepted their "insurance" for a total of about $260, I probably would not have heard a word. Interesting coincidence. Stick with the big names and have a good vacation.

Every time I come here it's so simple. I like to book in the…read morestates and I make sure I have everything in the booking before flying. I do not change any of the booking. Insurance is mandatory in Italy. If you need full coverage so that you don't have to pay the deductible of $2000 go ahead. I always decline and I drive carefully.

This was the worst experience I've ever had with a car rental service. First, I waited over 40…read moreminutes in line at their main desk, followed by additional time for processing. After that, we were sent to the garage to pick up the car. The wait there was shorter, about 15-20 minutes. We finally received the car, a Volkswagen--solid vehicle. However, as soon as I got in and tried to adjust the mirrors, one of them wouldn't move. I mentioned that it wasn't safe to drive without proper visibility, but they didn't seem too concerned, although they did try to find another car. Up until that point, despite the slow service, it wasn't a terrible experience, and the staff had been friendly. Things took a turn for the worse when the manager got involved. There were no equivalent replacements available, so we reluctantly settled for the car since we could still see well enough. When I went to get in the car, I noticed a puddle of water beneath it. I pointed it out, but they insisted it was just condensation from the air conditioning. I was skeptical because the puddle wasn't small, but I was dismissed. Frustrated, I left and hoped for the best. After 20 minutes of driving, the engine light came on, and I had to turn around and return to the airport, all while being on hold with their customer service, which was pointless since no one answered. By the time we got back to the airport, they gave us a Fiat 500 as a replacement, claiming it was in the same class. That car was awful--unstable, light, and difficult to drive. While the staff was still trying to be helpful, the real issue was with the manager, who demonstrated terrible customer service. He avoided speaking to us and, after we returned the car with the coolant leak, had the audacity to suggest that if we wanted a better car, we could pay an extra €10 a day for an upgrade. I was speechless. Exhausted from a long flight, I didn't have the energy to deal with any more nonsense. Ironically, the Fiat also had issues--the alignment was off, and it constantly veered to one side, making highway driving tiring and uncomfortable. In short, terrible customer service (mainly from the manager, though the other staff tried to help and were nice), unreliable cars, and an overall miserable experience. I highly recommend avoiding this company--and, by the way, Dollar and Hertz are under the same umbrella, so steer clear of them too!

Rented car through priceline/Centauro Roma. Upon arrival, the wanted the approximately $700…read moredeposit. Gave them my credit card and they said it wouldn't go through. Gave them my AX and they said it wouldn't go through. Over next 3 weeks we spent over $15000 on these cards with no issues. They wanted to collect only cash. They are scamming you. DO NOT RENT FROM THESE PEOPLE.

To the complainers, did you rent from Centauro for the customer service or the great cars? I don't…read morethink so. You chose them because they are the cheapest, just like I did. You take your chances. I got lucky. They had the car I wanted and it did the job. Service is not the friendliest. What do you expect for a low budget place? I chose not to get the insurance because it cost more than the rental. I took pictures of every bit of damage before leaving. Good thing, because they tried to claim new damage that they had not documented. I showed them the photo and that was the end of that business. I returned the car at a very busy time. Just one employee there. Many people waiting for the shuttle, which seemed very slow. There were taxis rolling in on a regular basis, so we opted to hire one to the airport. He wanted E20, settled for E16 because that's all I had in my pocket. You want a first class experience? Pay for a first class ticket. I chose Centauro to save a few bucks and look after myself.

Rentalplus è stato molto facile da prenotare e prendere la nostra macchina che abbiamo affittato…read moreper tre settimane. Siamo arrivati un po' in anticipo alla nostra prenotazione ma ora che abbiamo parlato con le ragazze della reception che erano molto gentili, abbiamo scelto la nostra macchina e riempito tutti i documenti, si è fatto orario. Abbiamo prenotato tutto online e pagato pochissimo in confronto alle altre ditte di auto noleggio quindi non eravamo sicuri se ci potrebbero essere altre cose aggiunte. Abbiamo preso una Panda per quattro persone, due valigie grandi e 4 piccole. Diciamo che eravamo proprio al limite ma alla fine ci serviva giusto per arrivare alla nostra destinazione e appoggiare le valigie. Al ritorno, eravamo due in meno con due valigie in meno quindi è stato facilissimo e molto conveniente consegnare la nostra panda. Non ci sono stati costi aggiunti o cariche a sorpresa ed è andato tutto molto smooth. La prossima volta assolutamente affitterei con Rentalplus di nuovo, ci siamo trovati benissimo. Pro tip: pagate i 14€ di pulizia per quando consegnate la macchina. Vi toglierà il pensiero e sarà una cosa in meno in cui dovete pensare.

I was there for a few hours due to waiting my turn and for my car. Where do I begin? The filthy…read morebathrooms without towels or soap? Or getting inaccurate directions from Security as to the pick up point for the offsite rental agency? How about the fact that I wasn't told and it wasn't in my contract, that I needed an international driver's license? Surprice Car Rentals tried to bump up the price, as well as sell me a license, so I declined. I lost my $140 and attempted to get Chase to help me get a refund, since they booked it. There was a clause about cancellation before 3 days, so I was denied. You really do get what you paid for. While walking around the Rental complex to find a new rental, I was advised to go to certain companies that would rent to me without that intl' license. Unfortunately, I ended up with Viaggiare, a company that I had seen on Booking.com as well as Trip Advisor. To make a long story short, they have poor quality control. I tried 3 cars and 2 didn't have window washing fluid and both the inside and outside windows were dirty. Two of the Renault Twingo's that I was offered had a dashboard warning light on. As I was leaving the parking deck, I was told by my salesman to return the car. That's when he found another one, but it too had the same warning light. (It was the low tire pressure warning light.) Apparently the parking lot staff knew that this was a glitch and they couldn't reset it, but not to worry- the tires were fine. Riccardo's associates hadn't told him this, and when I told him that I was reluctant to drive either car, he no longer had any small cars left. I had to take it. When I expressed worry and frustration to the staff, I was berated by a young woman who was a supervisor to a very nice man, Simone, who'd helped me before. I am used to Italians raising their voices. I am one. This wouldn't have bothered me but she was extremely rude and disrespectful to her customer. Just beware that you should plan to get your international license before you go to Europe. While I thought I was saving money by choosing those unknown but cheaper rental car agencies, in the long run, I should have chosen a Hertz or Enterprise. Also, I should not have used my credit card to book my car in advance. There wasn't any advantage to this. I also had to purchase all kinds of insurance for this rental, despite being told by Chase that they wouldn't cover any damage if I chose the same liability and comprehensive with the rental company. By far, my car rental was the most expensive thing on my trip to Italy.

One star because I have to. Rome airport car rental is an absolute disaster! Every car rental…read morecompany takes about 3 hours! Never again! It is better to take a taxi to the closest car rental office OUTSIDE the airport! This level of inefficiency is unacceptable. There are only two people working, when there should be 4-5!

ZERO STARS. BUYER…read moreBEWARE! DO NOT RENT FROM AVIS IN ITALY... or anywhere for that matter (Yes, I have experience with other rental car companies in Italy- have used Hertz while in Italy in past with zero issues). Renting from AVIS was a disaster from the very beginning- We arrived to Fiumicino and walked to the rental desk at about 11:30-12:00 o'clock on March 26, 2026, the agents were indifferent, not hospitable and a female agent attended to us. She asked for my documents Drivers License, Credit Card and passport. She goes for the hard up sell on the daily insurance of $35 per day and I decline it. She starts cursing me out and mumbling under her breath when I tell her that I have extra coverage with my own car insurance, booked full travel insurance and took out the recommended insurance when I booked the car through Delta AMEX. She tells me that its not enough and I won't be covered if theres damage or the car is stolen. I feel confident with the layers of insurance I have and continue to decline. She hands me my documents back, gives me the key and tells me the bay number. NO CONTRACT, THEY DIDNT HAVE ME SIGN ANYTHING. I go out bay number to 37 to the Black Ford KUGA. It is damaged on every panel and door of the vehicle. Its so damaged that it doesn't look like the passenger door is even closed properly. The vehicle smells heavily of cigarette smoke. I walk back in to the office and tell her, the car is heavily damaged I'd like a different one. She refuses my request with a rude comment "We don't rent brand new cars out here" I said, "Can I get a document of all the damage so I'm not responsible for it?" She declines that as well. She says its all been recorded in pictures. But where? And why don't I get a copy of those pictures? I feel scammed already and now I feel stuck. So we just have to accept this and make the best of it, not let it ruin our trip. We go to leave the parking garage and the security guard asks for the contract. I said "I wasn't given a contract" He replies "Everyone gets contract. You can't leave without it" I insist that I was given nothing. He now has to leave the stall and run over to the rental desk (He's of a senior age and its on the other side of the parking garage) A line is forming behind us in the garage. He returns. Says nothing and then gives us the print out ticket to get out of the garage on the ground level. STILL NO CONTRACT. About an hour later I get an alert on my AMEX that I'm charged for over $1,000. That means they waited until I left the premises to finalize a contract scam me with extra charges that I had declined multiple times. Did she photocopy my card? Enter the information manually? Now I feel more stuck as I have to lock the card thinking this scammer employee is going to continue to do dishonest things. The card I had for this trip is no longer available for my use during our honeymoon. You often hear about the pickpocket thieves to look out for on the trains and the tourist attractions, but I hadn't heard about the ones wearing red shirts at AVIS rental counters. So now I have to waste time and get on the phone/live chats with customer service and message AMEX and Delta vacations, that's who I reserved the car through. At a certain point we made a decision that this can't get in the way of our honeymoon, we have to accept it for what it is and fight it when we get home. Except, it came back at us when we dropped off the car at Fiumicino. (It should be noted that we dropped off the car early as we didn't enjoy the added stress of having a car from a company that we knew we were getting scammed by. We changed our trip plans and rerouted our course to drop off the car early and use the train instead) Soooo. We come to drop off the car. (Side note as we were told we were 8-9 litres short on gas: We filled up the tank near the airport, the gauge is showing FULL when we drop it off. We have the timed receipt from the petrol station.) We get our belongings out, they don't look at the exterior of the car they just bring the handheld over for me to sign, while very conveniently hiding the amount I'm signing for. I asked to see what I am signing for and he scrolls up in a quick manner and I give a very firm "NO. I did not agree to those charges/that amount." I have printed forms of my reservation, the charges that were already paid and what was due at pick up. I have copies of the insurances that I came prepared with. He asks me to come into their little vestible while they straighten it out. He asks for the contract from pick up day, I again insist that I was never given one. They make a phone call and go into the system to see that they never had my signature from the day I picked up the car. Now they say that they are giving me a $20 discount for my troubles and they "are not going to charge me for the missing gas" Theres NO missing gas. We just filled up and this is a hybrid vehicle. HOWEVER, theres a survey that they emailed on the spo

Dear Avis Customer Relations,…read more I am writing to formally complain about a series of failures involving two Avis reservations that resulted in significant stress, wasted time, and improper charges during our recent trip to Italy. The reservations at issue are xxx010 (Naples Airport) and xxx675 (Rome Fiumicino Airport). Naples Reservation - xxxxxxoo Due to a significant delay on United Airlines, our December 24 flight from Washington to Naples was canceled and we were rebooked to arrive in Rome on December 25, making it physically impossible for us to pick up our rental car in Naples. We made repeated attempts to modify or cancel the Naples reservation: 1. We were unable to reach anyone at the Avis Naples Airport desk, despite repeated calls. 2. The U.S. Avis reservations office told us they could not assist and that only the Naples Airport office could modify the reservation. 3. The Avis office in Rome also told us they could not help and that we had to contact Naples Airport again, which, as noted above, was unreachable. In short, we were trapped in a loop with no functional customer support. Rome Airport Experience - December 25 Upon arriving at Rome Fiumicino Airport, we approached the Avis/Budget/Maggiore desk and were initially told: - They could do nothing to assist with the Naples reservation, and - There were no cars available to rent. We were explicitly told to take a train instead. However, while still in the terminal waiting area, we checked online and found that both Avis and Budget were actively showing cars available at Rome Airport. To protect ourselves, we made online reservations with both companies. When we returned to the counter with confirmation numbers in hand, suddenly cars were available. At that point: - Staff could not initially locate the Avis Rome reservation (xxxx5) I had just made. - They did locate the Budget reservation, and we were finally provided a car -- nearly three hours after our arrival. Only afterward did staff locate the Avis reservation, at which point I was told it could not be canceled and that I would be charged for it, despite the fact that: - The reservation had been made only minutes earlier, - It was never used, and - The confusion was entirely the result of contradictory information provided by Avis staff. Requested Resolution I am requesting: 1. Immediate cancellation and full refund of reservation 0xxxxx with all charges reversed. 2. Waiver of any penalties or charges associated with the Naples reservation 0xxxxx which we were unable to cancel due solely to Avis's failure to provide reachable customer support. 3. A written explanation of why online inventory showed cars available while desk staff repeatedly stated none were available. This experience reflects a breakdown in communication, accountability, and basic customer service across multiple Avis offices. I expect these issues to be reviewed and resolved promptly.

Horrible experience! As others have mentioned, this Avis…read morelocation should be avoided at all costs. Their check in area is a joke: tiny location inside the parking garage, staff is rude and communicate mostly in Italian. They rush you through the process and and insist you sign for extra charges before you can get your car. We had already paid in full for our rental but were charged an additional $1700, most of which was for an upgraded vehicle and road service, neither of which we wanted. I called their customer service line when we returned to the US. Agent said I was entitled to a partial refund which would be processed that day. Six weeks and several calls later, still no refund.

Avis is scamming me. I am from NY and rented a car in Italy picking up at Ciampino airport and…read morereturning to Fiumicino airport. When I picked up my rental, it was hit in multiple places. I sent pictures complaining the next day that it's ridiculous they obviously charged someone for the damage and never fixed it. Why should I have to drive in a ghetto car when I'm paying money to rent it? Fast forward to drop off, this agent who helps me has the audacity to say there's tire damage that wasn't notated by Avis before and he was trying to pin it on me. He asked if I had any photos but I was in a rush to get to my plane and said he believed me anyway and I was good to go so we ran to security. I found photos my husband took when we picked up the car while we were on the plane and proactively sent them to the case I already had opened when I originally complained. I also mentioned that I didn't want to see unexpected damage charges on my account. Now I am seeing a charge for over $1700 when I should have been charged closer to $800. Avis is scamming me for damage caused by someone else. Here are all the photos to prove it wasn't me. These photos are all taken in the parking lot at pick up before I even drove the car. I will never rent from Avis again since they are thieves.