We LOVE our backyard, and that is all thanks to Jim and Don (owners) and Karen (designer).
Karen provided great help during initial consultation and design. Her experience and advice were extremely helpful in getting us through the design stage.
There's always a little give and take between concept/design and the reality of getting everything in the ground and looking beautiful in the end. Without question, this is where Jim and Don and the crew absolutely shined!
No detail was too small. Every bit of our input and feedback was honored. The dedication to a quality finished product was extremely high. The old saying goes, "quality, service, price: pick any two." With Rolling Rock, we got all three.
We pushed the guys into a bit of new territory, including their first experience with building an outdoor shower that included hot and cold plumbing. That included putting up with a fair amount of my opinions and input, as well as a specific shower fixture that I had ordered, not to mention my indecision on how to light the shower area. They put up with all of it, handled every detail with grace and good humor, and produced a terrific final product.
How much did we enjoy these guys? The day after they were no longer on site, I texted Jim that I missed saying good morning to them. True story. They are great guys with a very capable, hardworking and respectful crew.
We have worked with two other hardscape/landscape companies in the past (at our previous home, over the years). In both cases, we had good experiences but not great ones. Importantly, those other companies were done and then disappeared. By contrast, we love that Rolling Rock schedules a 30-day follow-up visit to go over any issues that emerge - and to deal with any dead plantings, etc. We are impressed by and grateful for that kind of proactive follow-up and willingness to stand by the work.
There were no budget issues or surprises on Rolling Rock's part. Truth be told, Jim and Don were very gracious about doing little extra things with extra materials, and/or taking the initiative to get an extra this or an that at no cost, because they knew the yard needed it to make the job complete. We are very cost-conscious. Not only was Rolling Rock the best bid we got, but it was also the best experience (as mentioned above). Best of all, we got a really terrific outcome for us to enjoy for years to come.
Ours was a new construction situation, and we have worked with at least six different contractors in the past few months regarding the completion of our house. Without question, our most pleasurable and overall satisfying experience has been our work with Rolling Rock. read more