Whatever you do with your dry cleaning, PLEASE MAKE SURE YOU DO NOT GO TO THIS CLEANERS FOR ANY TYPE OF SERVICE.
I have only used this Dry Cleaners because it was close to my residence when I lived in Moreno Valley. I dropped off two comforters back in February of 2024. I always PRE-PAY for my items, as I did for the two comforters.
I moved out of the area in March 2024 and forgot that my comforters were still at the Dry Cleaners. I received a phone call last night 10/10/24. An employee named Kelly explained to me that I still had two comforters there that were prepaid for. I told her that I had moved away from that area. As a result, I forgot they were still there. So, I told her I would drive there the next morning to pick them up.
Today, 10/11/24, I arrived at the Rolling Ridge Dry Cleaners a little after 9am.
The owner greeted me at the door. I explained to him that I received a phone call the night before regarding two comforters that belonged to me that were there since February, and they had been prepaid for.
He took my phone number and located my ticket in the system, Then, he proceeded to look for my comforters. After about 5 minutes he returned to the front counter with the first comforter. He explained to me that he could not find the other comforter.
I asked him to contact his employee Kelly to find out if she placed the comforter in another location, so that I would not have to drive 45 minutes back to the area again.
After several phones call, she answered. The owner spoke to Kelly in Spanish for several minutes, then he gave the phone to me. Kelly changed her story by expressing to me that I only had one comforter there that other comforter was Blueish-Grey. I told Kelly that I do not own a Blueish-Grey comforter. I reiterated back to her the information she shared with me on the phone the night before. Now, she is claiming that I only had one comforter there.
At this point, I am not sure if they gave my other comforter to another customer by accident and/or if they decided to keep my comforter set for themselves. I really don't know. I dropped the comforters off in February.
In the past, I've had other customers tell me not to use them, because things are always coming up missing with no explanation. So, maybe the employees are stealing customers belongings. That may be why the Dry Cleaners only have a 3.9 Yelp Rating. I am not sure, but it sounds about right!
If they did indeed steal my other comforter for themselves. They can have it. I have a ton of nice comforters. It was my pleasure to be a blessing to the thieves. They really did not have to call me, because I forgot about them. So, that should tell you how any comforters sets that I have. I had not missed those two.
The thing that angered me the most about the interaction with the staff on Friday 10.11.24 is the lack of professionalism. The other employee shown in the attached photo took it upon herself to remove my receipt from the comforter that was placed on the front counter by the owner. His photo is also attached in this review.
I asked to take a picture of the receipt for my records as proof that I picked up the comforter. She claimed she did not know where she put the receipt. She proceeded to laugh. I am not sure what was so funny about her taking the receipt and not wanting to give it back to me.
All I know is there is something really wrong about this Dry Cleaners. Something is going on. The owner is in complete denial. He kept trying to change the subject and his employee just talked to him anyway she liked.
Unfortunately, her behavior was very unprofessional and sad. Her lack of customer service and professionalism is going to cause Rolling Ridge Dry Cleaners to lose even more business; especially if the employees are stealing items from the customers.
I did reach out to the local police department in Moreno Valley to make them aware of the situation. When I called, the dispatcher shared with me that the police was just at that location an hour or so before I called them for another incident. So, that should tell you that something odd is going on at this Dry Cleaners.
THIS IS A WARNING...
Whatever you do with your dry cleaning, PLEASE MAKE SURE YOU DO NOT GO TO THIS CLEANERS FOR ANY TYPE OF SERVICE. Rolling Ridge Dry Cleaners located at 15974 Perris Blvd, Suite A, Moreno Valley, CA 92551 has some questionable employees working there. BE WARE.
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