Thiefs!!! Read reviews!! Horrible service. DO NOT USE!!! Dropped of suits. Returned with 3 missing pants.

Such a horrible service not sure if they switched owners but they did such a horrible jobs on items that I've taken. Not going back! Used to be my favorite cleaners. read more

Took a large blanket here to get cleaned. The staff have a great price and only took a couple days. I recommend Bear Valley cleaners. They took care of my blanket and it came back excellentz read more

I took 6 cashmere sweaters for cleaning. I got them all back with random holes all over them. These were rarely used and I won't be wearing them to dress up anymore due to all the damage on the sleeves. These sweater were dirty but had no damage on them. The worst part is that they didn't mention the damage to me when I picked up the clothes and I noticed it once I took it out to wear one. I then noticed multiple holes on various sweaters. I won't be going back and wont bother to confront them given the fact that they weren't upfront about it, I doubt they will be accountable for their actions. If you decide to take your items, make sure they sign off that there is no damage on the items for accountability. read more

Bear Valley Cleaners - Hole on sleeve - Laundry Services Near Me - Moreno Valley, California

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They dint want to do my service because it's a Saturday?????? It's so funny there open that day but no service?? read more

"i don't have any problem paying for good service, so imagine coming into bear valley cleaners only to have a juvenile man named kim holler at me you pay now repeatedly as i ask about a stain on my apparel that wasn't there when i brought it there. i paid the bill and for the good of all i left, i tend to shop where i live especially the small business store fronts, so i am letting the community know, i wouldn't recommend spending money at this cleaners at all"... e. tett read more

Need to write shit down for them and double check they understood you !!! Creased my pants after I told her no créase not I can see the line ... never coming here again ... they just lost a customer read more

I took my coat a month ago to have it dry cleaned. Yesterday, I was going to wear my coat for the first time since I had it cleaned at this location. This is when I noticed that the belt for my coat was missing. I went there to see if they have it. All they told me was that I took my coat without the belt. All lies. I always take my coats to have them clean with my belt on it. I'm so disappointed. Partly I'm mad at my self for trusting them so blindly that I never before check my clothes when they return them to me. My advice to you all is check your clothes and take pictures of them before you drop them at this place. Always check them when you pick them up as well. I'm so disappointed in them. I been using them for years and for them to just not admit that this is their mistake is upsetting. read more

I came here because supposedly it was budget friendly and although it does have some bad reviews I tried giving it a chance but this place is just ridiculous I came to get a child dress just needed steam ironed nothing else .. ONE item NOT a big dress just a regular child dress. $25 dollars !!! More than half of then what the dress was worth I was quoted I ran out of there as soon as I heard and went to one down the street that charged me $7 dollars for the same dress and the work was great service was great. Don't know where they get off charging so much. read more

They stole my shirt and act like they don't have it and very poor costumer services...so annoying

Timely and he was able to take a stain out of a jersey for me a couple of years ago. Parking was the only thing you can never find brought sue to the other stores read more

While I never encourage anyone to submit last-minute requests, I was in a unique situation this morning and needed for my rank to be updated on my service coat ASAP. I called this business, and although a bit reluctant due to being busy, the gentleman at the front was willing to help me with this substantial last-minute favor. I'm beyond grateful! He even offered me a plastic bag when he could've quickly sewn the stripes and rushed me out the door. I'll be back. read more

HORRIBLE EXPERIENCE. I took antique silk items to be cleaned so I could put them in better storage. Out of six items, two had sleeves ripped off, and one was utterly ruined with stains. They never told me about the damage when I picked up the items. I argued with them for half an hour before they refunded me. read more

Bear Valley Cleaners is the best cleaners in Moreno Valley. I've lived in various parts of town over the last 50 years. I have used many cleaners during that time. However none come close in comparison to Bear Valley. The quality of work is high. I've not had any problems with the work quality on my clothes. The rates are comparable and feel fair. This is a family owned business that treats the customers like family. You are always treated with respect, always! They are extremely professional and truly offer excellent customer service! You will not be disappointed, I absolutely promise you! read more

Expensive as many over priced dry cleaning. Let's start with the good. They have a set day when your cleaning will be ready. Wednesdays and can be very quick. Bad is that they don't do a very good job on cleaning. I took my coat. And it still had dirty marks on it. They of course claimed it was washed 2 times but they did not say that until I questioned them on the dirtiness. So, if that was the case they would have told me before I questioned them. Beware, pricey but if in a pickle and just need something quickly then come here and hope it comes out good. read more

Been going to them for years, I highly recommend going here for cleaning. I haven't had them tailor anything, so I can't speak on that. However, they always had my clothes ready on time, and were willing to do rush cleans for special occasions. Very friendly and consistent. read more

Had some work pants tailored and hemmed. Twice the hem has come out. Took it back once for them to fix the hem, and they charged me again for their shotty work. Also took in a vest to have some patches put on professionally and they had the nerve to overcharge for the work ($60 for 5 patches) They didn't even tell me the price until I went to pick up the vest to which they didnt even bother to clean or press it. This must be new management because I've never had this level of bad experience and terrible sewing work all the years Ive gone to this location. The woman behind the counter is terrible with customers and service. They overprice everything for crappy service and handling of your clothing. Wont be coming back to this place!! I suggest others do the same. read more

Amazing.. Got stains out of a jersey I havnt been able to get out for years....affordable too read more

Affordable price, fast service. Nice people. They have removed stains and fixed holes on my clothes as well as done an excellent dry cleaning job. read more

I had been taking my dry cleaning to Bear Valley Cleaners for almost a year. Their service was okay. I was new to the area, so I had a hard time finding a cleaners. Over time, I noticed they kept increasing their prices. They charged by length for dresses; which I thought was odd! On three occasions, I have taken 3 different summer dresses to have them dry cleaned. To my surprise, upon picking them up, I noticed they were never dry cleaned. So, I had to complain and return them to be cleaned properly. The last time I took an item of clothing to Bear Valley Cleaners. I needed a zipper replaced on my Army Jump Suit. They seamstress charged me $38.50 for the zipper. She explained to me that she was going to put a gold zipper in place of the black plastic zipper that the manufacturer used. Furthermore, I explained to seamstress that she was over-charging me. Nevertheless, I need the item repaired right way. I told her not to wash and/or dry clean the Jump Suit, because I had just purchased it. Unfortunately, when it arrived in the mail, the zipper was already broken. When I arrived to pick up the Jump Suit.. I looked at the Jump Suit before paying. I noticed that the Jump Suit was badly faded. Apparently, Bear Valley Cleaners washed the Army Jump Suit in hot water, and faded it badly. In addition, they did not replace the black plastic zipper with a gold one. They used the same zipper; just repaired the bottom of the zipper with a few stitches. This was unsatisfactory service. As a result, I refused to pay for the service. I will never take anything to Bear Valley Cleaners again. And, I would not recommend this cleaners to anyone. #BadService #MoneyHungry #OverPriced read more

The ladies here are always so nice! They're prices are affordable! I haven't had annual issues with any of my clothes! Highly recommend!!

Customer service is the key to any successful business, especially a small local business. Although it was my first time here, I was greeted by an amazingly happy woman (I regret not getting her name) probably the business owner. She dashed to the counter so fast once I came through the door it was as if she was trying to beat me there. Great conversation and smiles the whole time. I felt like I was a long time customer and that my business really mattered. Clearly their business really matters to them, thus their focus on customer service. Having several garments altered, will update once I see the results (I'm expecting they'll deliver perfection). The store was clean and all their racks were full of other customer's garments who also seem to like their service. Seems like a great find for me (and you if you're in the area). read more

This was the worst dry cleaning job I have ever seen. I've always taken my dry cleaning down to hill and didn't want to have to drive down the hill this time with gas prices. This is the 1st time I've used this Big Bear Cleaner. Ive used other cleaners for 26 years. I went to pick up my cleaning today and I couldn't believe the lousy job they did. I had several sweaters, scarves, pants and a wool blanket which I paid extra for. I brought their attention to spots on the wool sweaters which they tagged. When they returned my dry cleaning, all the sweaters were dirty, still stained, cuffs and sleeves still had rings from wearing. The scarves were just as dirty as when I left them. The blanket had human hair and dog hair all over and spots on it. I asked for my $ back and they wanted me to resend back all the clothes. I told them no, I'd like my $ back. After a long discussion on the poor work they did that wasn't cheap $104.50 which i had already paid they returned $40. I took all my dirty ironed clothes back and told them I would write a review. My advice take your money and your clothes somewhere else. Check review on Yelp. They must have remove all the bad reviews on their website. I don't like giving bad reviews but I really hate that they are taking advantage of people. I'll continue taking my clothes somewhere else. The clerk in the office up here was very sweet and definitely apologized for what she could plainly see. They don't clean well but their charges are high. They iron over dirty clothes. read more

I can see why this place has great reviews. I'm a new customer and was impressed from the start. Good prices, Great customer service with a smile. It's good to find a great cleaners when you move to a new neighborhood. read more

Very very awesome cleaners! They handle my wedding dress and my husband suit with such care. They even gave me a beautiful box for my wedding dress. Very sweet people and very professional. Thank you for walking me to the car as well with my items. Will definitely recommend and come again. read more

I guess Bear Valley cleaners has changed owners, not sure. What I do know is that I've been going there for a little past 15 years and that cleaners was always well kept with cleanliness and the people very courteous. I've NEVER had an issue with ANY clothing items being cleaned..... in over 15 years!!! Well as recently as late April, 2023, my husband brought in a dress that I wore Easter and I've had for over 8 years to be cleaned. I picked up the dress yesterday, April 27th and the navy dress showed what looked like large "bleach spots"on the front and back. I returned with the dress this morning and showed the " owners" the dress. Granted and very fortunately I found the dress on Poshmark. I showed the "owners " a picture of the dress on Poshmark and was refunded the amount shown. But what if this dress that is over 8 years was NOT found.... Whew!!!! Although my situation was resolved, I cannot in good conscience return to Bear Valley Cleaners. I'm just saying read more

The only place I use for my clothes and miscellaneous garment repairs. They are the best in Moreno Valley. Always happy and always on time.

I've been a customer for many years, the customer service has always been great the quality of service excellent just a pleasant experience. I've had many alterations done there as well always quality service. I recommend them. Very satisfied customer. read more

Staff is always so nice when I go in and prices are very reasonable. If I need something right away they always try to accommodate me which is a plus. read more

I brought my comforter/ blanket for my bed here to be cleaned. Its a King size so it wouldn't fit in my machine. I'm only giving 4 stars instead of 5 because of the price, it was $25. I'm not sure if that's normal, just seemed like a lot. However, the end product was great! It was really clean, only took about 4 days, and there was no left over smell which is a super plus for me. The lady at the desk was very nice and helpful. I plan on coming back here for dry cleaning and to alter a dress. They are very professional and the place is clean. read more

By Far the best dry Cleaning Service. We do not go very often but when we do as soon as we walk through the door we are greeted by name. We hand over our clothes and our ticket is handed to us, less than 2 minutes literally we are in and out. When we pick up she sees us get out of the car, we walk through the door and our clothes are handed to us. No wait at all. Again, in and out in less than 1.5 minutes. EVERY TIME. I've noticed repairs done on areas that I did not bring to their attention. We are moving soon and I told my husband, I am considering driving 40 minutes out of the way to come here for cleaning service just because of the service we get!!! read more

This place is the worse cleaners ever. I took 5 pieces of brand new clothing and my daughter's Pea coat to be cleaned. My daughter's cat sprayed on it, so I took it in to be cleaned. Picked up our clothes, to find out a few days later (because I did not smell them at first when I picked them up). My new clothes still smelled and felt brand new, never washed and my daughters coat still had cats urine on it. I paid $31. for our clothes to be cleaned and all I got was them ironed and placed in bags all nice and neat. Never ever will I take anything there again. I give this place a 0 star rating. My suggestion to you if you have your dry cleaning done there. Smell your clothes before leaving that place or they won't reclean them!!! read more

Owner called me and let me know all my items her safe. My one and only cleaners from now on

I went here needing a tuxedo to be dry-cleaned and ready for pick up by today. I dropped it off on Monday morning and it was ready by Wednesday evening. I don't really have any complaints. read more

After going to the place we normally go and they turning me away, calling two other place. These ladies where happy to help with my last minute cleaning for a wedding. They were friendly and helpful! Great first impression. read more

Extremely great customer service. We had a little girls dress with several chocolate stains, unfortunately due to time issues, the stains sat for a while. I was pleasantly surprised when I got the dress. Stains were completely gone. The dress looked brand new. We will be going back. read more

Fast, courtious service. They even repaired a rip in the sleve of a shirt at no extra cost.

They were super friendly and the pricing for my bridesmaids dress was very reasonable. She did a great job tailoring it...I would definitely recommend Bear Valley read more

This is the best cleaners in the IE, the service is friendly and the work is the best. I go often for several years and it's always the same, friendly service,prompt and good work. Thanks for your commitment to excellent service. read more

LOVE Bear Valley Dry Cleaners. They are so friendly, honest, professional, and fast. The customer service is amazing. When you go in they remember who you are and the clothes that you brought. Their system takes very little time to drop off and pick up. Clothes come back looking great! I left them an item with a spot on it, came in hours early to pick up and they knew immediately that the rest of my order was ready, they asked for just 1 more hour to work on the spot and let me take the other things early and leave the item with the spot (this when I was in 5 hours earlier than expected). If you go often and don't mind saving your hangers, they appreciate hanger returns. (But they will never ask you) Location is good too, right by a nail salon with happy hour specials, donut shop, gas station, etc. Prices are competitive 3.50 for a pair of pants, 3.75 for a jacket (I believe). Not cheap per say, but not expensive and you get what you pay for here. Worth every penny. read more