Dr. Helen is great. We've been going to her for 6 years now with our children. We always get…read moregreat results and the kids have fun too.

I don't understand these people. This is just beyond me…read more Over the years, we have bought numerous pairs of glasses for my son and myself here. We have given them business well in excess of $10,000. Now my son needed to get prescription safety glasses - this shop doesn't carry them so you have to order them online. Yesterday, he stopped by to measure his inter-pupil distance (IPD) ... and they refused ?!? Today, I texted them twice to ask for the IPD number they have measured when we last bought glasses from them ... and they simply ignored me. This is unbelievable. I will surely take my business elsewhere next time, and you should too.

Incredibly kind staff, they fixed my nose pads on the spot after they had broken off, and genuinely…read morewanted to help. Thanks so much!

Friendly and professional staff. Accurately measured distances for progressive lenses in one shot…read more Glasses were ready and perfect within 3 weeks. And it was fairly inexpensive!

I've been coming to this vision center for about 35 years (first with Dr. Choy, and now Dr. Joo)…read more Dr. Joo is an exceptional optometrist. She is incredibly thorough, kind, intelligent, and patient. She answered all my questions carefully and clearly, and spent time to get my prescription as accurate as possible. I was very impressed with the care I received from Dr. Joo.

Bumping my review up to 5 stars! I think the long wait time thing was more like a one off…read moreexperience and I went for a few more check ups which very quick. Eye exams are thorough and the doctors are caring. The front desk team follows up very prompty and is super on top of things.

I left this place feeling embarrassed and disappointed. The overall experience was nothing like the…read morecare I had received here before the ownership changed. I went in for a contact lens fitting because my current lenses weren't fitting properly. I explained that to the doctor at the beginning of my appointment, so he knew exactly why I was there. After the exam, he gave me one trial box in the prescribed power and said it was the only box he had. That's only about two days of wear. I told him I didn't think that was enough time to know if the lenses fit well. Instead of giving me more of the same prescription, he gave me one trial box in a lower power. That also only lasts about two days, and one pair has to be saved for my follow-up visit. So in reality, I only had about one day to try each prescription. I even joked that maybe I should wear both prescriptions at the same time. He said some people do that and told me to give it a try. But I came in because my contact lenses weren't fitting properly. One day simply isn't enough to know whether a contact lens fits properly. The doctor seemed busy, so I asked the front desk if I could get just two more days of trial lenses in one of the prescriptions so I could properly evaluate the fit. The woman at the front desk said she would check. Before she even had a chance, another employee walked by and, without stopping to understand my situation, loudly said they don't give out lenses just because someone asks. She kept repeating, "You need to wear those when you come back for your follow-up." She never asked how many trial lenses I had received or what the doctor had recommended. She didn't ask me a single question before making a judgment. I came in seeking help with a contact lens fitting, but instead of trying to understand my situation, she dismissed my concern without ever speaking to me. After that, I saw her walk into the back office and begin talking with the owner while looking in my direction through the glass wall. I could hear her mention that I was asking for more lenses. I don't know what else was said, but it made me feel even more uncomfortable and judged. I asked if I could speak with the doctor again, but I was told he was busy. I then asked for a copy of my contact lens prescription. They said they would email it to me, but instead I received a link to create a patient portal account. When I opened the link, all I got was an error message that said, {"message": "URL not found"}. I tried the link in both Chrome and Safari, but neither worked. When I called the office, I was told they couldn't email my prescription and that I would have to drive back to the place to pick it up in person. I paid $299 for the exam. Patients have the right to receive a copy of their contact lens prescription. A broken portal link and another trip across town is not a reasonable way to provide it. After my visit, I learned that the practice has new owners. I also noticed several recent reviews from other patients saying the service had changed after the ownership change. I honestly wish I had read those reviews before making my appointment because my experience was very similar. If you're considering this place, I encourage you to read the recent reviews first. Unfortunately, based on my experience, I can't recommend this practice, and I won't be back. Overall, I've had a much better experience with Costco Optometry.

I'm not sure if thing have changed this year (based on previous reviews), but the service my family…read moreand I received here was outstanding. From the time we walked in to the time we were done. This is the most thorough and organized place we have been to. They explain insurance very well. Other places we have been were never this detailed and would actually get information on our insurance wrong. Any questions we had were answered and everyone was very nice and friendly. The glasses selection they have is quite nice and a lot to choose from. We will definitely come back again next year.

Randy is fantastic! He helped me with my Lindberg frame nose pads replacement smooth and quick.read more

Ms. Kim Jin is exceptionally professional and friendly. I stopped in to get my eyeglasses repaired…read morebecause of a loose screw, and she was happy to help even though I hadn't purchased my glasses here. I initially assumed she'd use a specialized optical machine, so watching her expertly fix them with a good old-fashioned screwdriver made me even more impressed with her skill. Throughout the entire process, she was patient, welcoming, and thoroughly attentive. Excellent customer service like hers is what makes Golden Vision such a success--I really appreciate her help!

Will definitely be back! The service is absolutely amazing. Highly recommended to anyone looking…read morefor an optometrist!

I am so glad I switched to this Optometry!…read more Very friendly service and the place is very clean. Most importantly, the payment and billing cost were made very clear to me. What I huge change from my previous Optometry. I used to go to be loyal to Family Eye Care center (total vision) in Campbell, but for many many years I always left my appointment annoyed because the fee they quote me before my appointment is not what they charge me at the end of the appointment. This happened also for contact orders. I was there almost 20 years, but i am so glad I left. Bella is so wonderful! The staff is very friendly and fee they quote me for my appointment and contact order is accurate. They were on time for my appointment and did a thorough eye exam.

I was visiting San Jose and forgot my contacts at home. I literally called 8 other optometrists and…read morenot one of them would sell me contacts without first having an exam. I called Saratoga Vision Center and they empathized with my situation and just gave me 5 days worth of contacts free of charge after I showed them my prescription. I offered to pay and they wouldn't take my money. The lady I spoke with was an angel and the doctor was so kind. If they treat their non customers this way, imagine how they treat their customers. Thank you so much!

I came to Saratoga Vision Center for a medical eye exam after a sports-related issue, and the…read moreexperience was awful. The doctors themselves are fine, but the front office staff are rude and completely unprofessional. They insist you show up 15 minutes before your appointment -- but the office isn't even open then. They bombard you with unnecessary reminder calls and texts even after the appointment is confirmed. Despite having active medical insurance (and my family having been patients here for years), I was refused service because the receptionist couldn't "validate" my policy -- even though there was no issue with it. The way they handled it was disrespectful and dismissive. I was left waiting, treated with no courtesy, and ultimately sent away. There are much better vision centers nearby with staff who actually know how to treat patients politely and professionally. I'll never go back.

My mom had a great experience with Dr. Amy Chi. She is at retirement age and went in for a routine…read moreeye exam after not seeing an eye doctor for many years, assuming her vision was fine. Dr. Chi performed a very comprehensive exam and took the time to explain her prognosis in detail, which really put my mom at ease. She left feeling like she had an "upgrade" in her vision with her new lenses. I would definitely recommend Dr. Amy Chi to anyone considering an eye exam.

When I arrived at the store/office today, I was exhausted and said I needed to sit down. Erica N,…read moreone of the opticians, immediately offered me a seat at a small desk and pulled several pairs of frames for me based on a minimum amount of information. She kept pulling frames for me until I found a pair I really liked. I thought her customer service skills were excellent and she was very helpful regarding insurance, pricing, etc., even printing out for me a copy of the insurance plan I have. Superior service. I highly recommend this place.

I walked in off the street with my broken eyeglasses* (bought elsewhere), and walked out minutes…read morelater with them fixed. No charge! The sweet lady at reception took care of them quickly and professionally. Made my day! Thank you! *Warby Parker Baird glasses. The screw holding the lens in fell out along with the lens. The screw is super tiny - none of the screws in any of my old pairs were small enough to fit. Calling Warby Parker I learned I could drive 10 miles to a local storefront (or brave the annoying mall) and they might be able to order the screw. Note that the number for their storefront got me a corporate script reader who couldn't tell me whether the store could solve my problem. Stevens Creek Optometry happens to be very close to my home and the whole process took less than 15 minutes -- including driving to and from.

I visited Stevens Creek Optometry for an eye exam for my 5 year old and did not had a great…read moreexperience. This is the first time we were visiting optometry for my kid. Dr Xuan did a thorough eye exam and spend good time on that but when it comes to clarifying questions about our concerns, she was rude and short. I experienced that in both my visits(exam day and when picking up glasses). My daughter is diagnosed with hypermetropia and astigmatism and these are very new terms for us(and of course for many parents). I asked a simple question if there is anything to worry in the long run and she was straight in her response "thats how she(the kid) is. If getting her on prescription glasses worries you, then that it is!" I was expecting more empathy from the doctor which, I believe, every parent would. My husband did consult her over phone and she clarified a few things. I could not make this call and she was so reluctant to answer followup questions when I visited next to pickup glasses(there was no other patient waiting too for her to rush!) Without listening to my question she said I already spoke to your husband. I'd have appreciated if she could have shown more empathy in our in-person visits or simply said, please book another consultation for any followups. I am disturbed having this experience and will not recommend if you're looking to discuss any concerns about your loved ones. I'm checking other places to get answers to my open questions. This is a place for routine eye exam(maybe!) I hope Dr Xuan takes this as a constructive feedback and no one else go through this experience again. "Doctors are here to treat you physically, but also heal you emotionally and mentally as they are the ones you trust the most in difficult times."

Dr. Nyssen is a very thorough optician. I've been going to him for over 20 years now. He helped me…read moreget Lasik. Also his method of determining what is the best prescription for your eyes is very thorough. His staff is competent and friendly. Overall a great experience!

Dr Nyssen does a thorough eye exam and I didn't feel rushed or like I was being sped through. I…read moreappreciate the time he took and then explained what was needed (my first prescription glasses !). His staff were helpful in selecting glasses and made insurance coverage very clear. I plan to bring my kids here, just need to make appointments!