This is a short term review for this ISP. Having been with a single service provider for over a…read moredecade one tends to be vary of the new upstarts when it comes to an essential service like internet. I was curious on switching my ISP as the fees kept creeping up and even with my well negotiated contract I was looking around for a new service source as didn't know what options I would have when renewing. I will give dotto one kudos for being persistent as after they initially got my contact they kept following up and even made it an easy decision to switch to their service with the penalty from the current provider. The installation was smooth and was done within an hour. I have a somewhat complex setup at home with some legacy equipment blended in with new tech. There was a technical glitch with the hardware on the legacy tech that made me connect with their support line a few times. They are quite helpful and being a smaller operation you even get the people who have dealt with your issue before hand. Believe me it's a big time saver not having to explain the issue again and again. With a few adjustments and troubleshooting on both ends I am satisfied with the service I have. I will update in the long run but so far a solid service. Update for long term usage. It has almost been a year and the service and support have been rock solid. A rarity IMO for the service industry in Canada. I am talking about no service calls requests after the initial issues, billing. The tech support went out of their way to help me out with a tech issue I was having initially. Updating to a 5 star rating (rare feat)

THE best internet provider in Toronto PERIOD I've been with…read morethem for several years and I have never had a single problem. They have extremely efficient and pleasant personnel and the most reliable internet service I've ever had, with reasonable prices (that never get jacked) to boot....kind of the opposite from the ratbastard telcos you're used to. I cannot recommend them highly enough and if you're fortunate to be in an area/building where their service is available, you'll be sorry if you don't sign on.

I signed up for Telus TV, home phone and Internet; Its been the most horiffying experience of my…read morelife. Wonderful as the telephone sales man described it to me. Then the trouble started; The Optik TV was slow to load the offered program. Taking a long time to load future listings. They cancelled my home phone and promised to give it back within ten days; Didn't happen. I'm still getting calls on the Temporary number.After 15 days I'd had enough and starting to cancel as I was allowed to do within 30 days. Resistance at every turn; putting me on hold for (usually for min.) forewarned; I harrased berated and abused agents mercilessly. until 2 weeks later an escalation person gave me telephone number of John who stopped the service within 1 Min. He promised to send return documents; by the time I got off of the phone He had hung up and the service was stopped. Telus cut the coaxial cable so a technichan had come to repair that .Telephone help; was a joke; Hours and of hours listening over and again to the same Music that you,ve heard in elevators or waiting rooms. Telecom companies in Canada are a horror show and they all apply the same tactics. Check on review sites and see for your self. I was warned before hand about them.Telus have a F minus rating with the B.B.B. Rogers/Show is only a bit better.

I have 20 years old Toronto number. I have telus EPP corporate account. I just changed my company…read morefrom Eaton center by visiting in person. I don't know they sale customer personal data or due to none Canadian origin staff who may have some links with mafia or what I don't know but since that day I am getting wrong calls like I got a lottery or a prostitute calling me want to meet me. I am getting at least 10 calls a day. I went back to Eaton center try to explain and wanted to meet manager but sales staff said she is at back storage room but she cannot meet because she is looking after store retail not cellular service.

They don't tell you about all the hidden charges like equipment fees or there extra service charges…read morethat get tacked on. poor customer service where they will not answer your questions but give you a line of BS.

An appaulingly bad company. Customer service and technical…read moresupport for internet is nonexistant. You cannot get through to them. When you call customer care, you are asked to leave a message, then immediately disconnected. Technical support is not support. I have been forced to use their webmail, that is 35 years out-of-date, because they will not help me set up an email client on my computer. When you call them, you are frequently cut off after a minute or two. DO NOT USE PRIMUS, YOU WILL DEEPLY REGRET IT.

I signed up for a $35/month BYOD plan with pre authorized payments. I was told there was a setup…read morefee, but the amount wasn't disclosed. When I set up payments, Virgin's system offered to process the setup fee as a one time payment for $134.50 (why is this so high?) and confirmed it would be processed in 3-5 business days, with my balance showing as zero. I saved the confirmation. After the due date, I received a notice that I was late paying the set-up fee of $134. Customer service chat rep explained that the system "doesn't actually process one time payments" and "the system just says does that" and said I should have known this message was false. I was transferred to an accounting representative who repeated the same explanation and when I asked if he could just process the payment now - No, he wasn't authorized to accept payments. The $134.50 fee itself doesn't match any published Virgin Plus fees for a BYOD plan. The next month, I received a $40 bill instead of the agreed upon $35, and the bill needed to be paid. Curious, I asked the chat rep about the extra 5 and to check my preauthorized payments, I was told the system "just hasn't taken" it yet, the extra charge is tax and the best part "You don't need to contact us anymore, just read your contract." On their website, they state they are proud of their award-winning customer service. I've now requested that the $134.50 be corrected, but overall the experience has involved unclear billing, inaccurate system messages, and unhelpful customer service. I cannot recommend Virgin Plus based on this experience.

Awesome and professional service when signing up for a BYOP plan! Definitely would recommend…read moreWarren, he is a gem!

Horrific service. A client for a decade. Have $75 + credit on account and no long-distance service…read moreat all. Called numerous times and no resolve so have registered a formal complaint to the CCTS and will take them to Small Claims Court.

Yak client for many years. The service itself...it functions. I initially just wanted to update…read moremy credit card info. Their site never accepted my changes, so I had to endure their telephone support. For a company to not have an FAQ on its site or a way to cancel an account online, or a functioning credit card change feature, etc. etc.... well, it's just a bad, bad sign for a company. Their customer support line has the same 5-second piece of psychotic so-called music in a loop to drive the caller insane, especially when they put you in the queue for HOURS, not minutes. I am still in the queue after 3.5 hours, but will be hanging up as soon as I have to leave the house and will cancel my service via a registered letter to their postal address noted on their site.

Fast Puppies offered top quality web hosting on fast servers. We had great service from them and…read moregot exactly what we needed. We have no limit on or disk space or on our bandwidth.

I cannot thank Kasaine enough for his help. I have spoken to Freedom customer service front line…read moreand supervisors on more occasions than I care to count, and Kasaine was the only one who managed to solve my problem. Having helped a newcomer family to get plans and phones two years ago, we were trying to close down the account. As the account holder, but not the user, it was complicated. Kasaine went above and beyond and I am very grateful for his help.

Mauvaise service, j'ai acheté une carte SIM et l'activité et j'ai choisi une numéro, mais la…read moreligne mélange avec d'autre ligne et quand j'appelle la service à la clientèle il répond par de façon agressif et ne veut pas attendre d'écouter la problème, finalement il disait que la seule solution c'est qu'il donne moi un autre numéro et encore la même problème comme déjà.

After activating my Lucky Mobile SIM from Dollarama and following the $20 gift card promo to the…read moretee.....you guessed it, nada. Cant phone the phone company because they have no number, emailed customer service to no avail.....I don't know if this is new normal, I just hope my service never goes down.

Greedy company raising prices on customers with no improvement to service…read more Slowly buying independent ISPs across Canada and squeezing people for more money

DO NOT DO BUSINESS WITH BEANFIELD! Beanfiels did a promo in…read moremy condo and I fell for it. The deal was 2k bps for $55/mo, BUT when they came to do the install, I was only getting less than 1k bps because they said the building didn't have the infrastructure to provide what they were selling. That was the first lie. I recently called them to complain and they gave me a bit of a break in the price for a while. Part of that deal is no charge for the month of December, but what they didn't mention is that they would throttle the service down to THAN 50 bps. Now I can't run my business due to the throttle, but they just don't care. DO NOT DO BUSINESS WITH BEANFIELD!