Why is trying to get anything rectified with Rogers so difficult that waste many hours of time. Please explain why the call center staff is trained so poorly that I have to suffer as a customer? I went from being aggravated to being down right pissed after being laughed at and hung up on by a so called manager! That is 3 hrs of my time, I will not get back! read more

I have been with Rogers for many years. I am a senior and pay $185. a month for basic cable, home phone (with no features) and unlimited internet service (which I need for work). I would like to switch and can get a good deal with the competition but hear they are not much better. Basic cable is going to be $25. soon, but you know that it won't be until they absolutely have to do it. I also use a rocket stick in the summer at my cottage, as they don't have internet there. I also had a cell phone from Rogers but after 1 hour of taking it back as I couldn't get a signal in my apt. I was stuck with a 3 year contract. They wouldn't let me out but did charge me half price for a while. I hate that the 2 companies have a monopoly, and it's easy only paying one bill. I am getting very fed up with them. read more

I have all of my services and never had a problem until I checked my cell phone bill and I have over $600 in data charges! I was so mad because I knew I didn't use that much, I never received a text that I went over my limit. Also, I had a$300 limit on my account so my bill couldn't go very high before my phone was cut off. But sure enough, I was staring at a $600 phone bill. I called and spoke to someone on the phone who was very nice and gave me a $50 credit and that's all he could do. So I used their live chat and the person told me I needed to give them $50 to reactivate my account, I asked if the $50 credit would help and they said no the need another $50..?! Long story short, I switched plans and ended up paying the $600. I never actually got to see where the charges came from but I was told it was data charge .. Weird. read more

To offer a balanced overview - there is good and there is bad. The good comes in the form of support staff. If you're respectful and friendly, these guys will go to the end of the world to help you. A special Shoutout to Rudy PierreLouis and Sande Estefan. I often find the guys working the line have a great sense of humor and are genuinely happy to work with you. Unfortunately, they're working within a very broken system, with more loopholes and hidden fees than you can imagine. In my transition from Fido to a Rogers Business account, I incurred well over $1200 in extraneous fees, including a ghost phone number that was charged as any other - except I never ordered it. I finally switched to paper billing when after months of being charged and severely overcharged despite the money they owe me, I decided against leaving my credit card on auto-charge with this trigger happy company. The service - not necessarily overpriced when compared to competition, and like competition, hidden fees galore. Quality of connection is great, staff is great - just don't be a rude, they're people too. End of the day - nowhere to go so make the best with what you got. Stay off auto-billing, set expectations that you'll have to call them monthly with a dispute over unreasonable charges and focus your energy on other things. Cheers read more

Rogers is a straight scam from head to toe. Cancelled my internet service and got billed a whopping 150 dollar carried forward balance which is non-existent as I set up automatic payments throughout the term. Called their service and waited for an hour before i was able to talk to an agent, who then transferred me a another department with another 30 min hold time. They tried to scam me by saying the "carried forward balance" was actually an "early cancellation fee" for binding contract of 24 months. I asked them where in the contract that says I have a committment period of 24 months and the guy got silent. Had to spend 2 hours for them to credit my balance but thank god they did in the end. Will never have any Rogers service for the rest of my life. I kid you not, the service they provided the billing drama in the end has been worse than my worst nightmare.... read more

Be aware There is an early cancellation fee of minimum $200 for each service you get from Rogers, they do not tell you that when you sign on for a service, but when you call to cancel your service , they charge you $200, I ended up paying $400 for internet and cable service i had with Rogers read more

ZERO stars! I have been on the phone for 2 hours. Hung up on twice and sent from agent to agent with no answers. Wanted to change my internet service and was quoted a lower price than i was currently paying but my overall plan price would be going up. How is this possible? Rogers math? I asked over and over for an explanation. I repeated the numbers and every time the agent would try and avoid my questions, stall and tell me they would need 5 minutes to work through my questions and would have to put me on hold. What an awful customer service experience. In fact there is no service in customer service with rogers. So what did i do? CANCELLED!!!! read more

Prices are high. I've heard of people paying half of what I pay and getting a lot more. Yet I'm considered a VIP there ha! I can only imagine how much a plan costs now for new customers. Though the cell phone service is excellent. The TV/Phone/Wifi needs a lot of improvement. They'll give you a number that has been recently removed so about 80% of the calls are from the previous person. The wifi is a hit and miss. Sometimes it works and sometimes it doesnt. I have the top one that's unlimited. TV is alright. What's worse is when someone has to come to hook something up, they NEVER show up on time. It would be a miracle if the Rogers person showed up at the time they said they would. A call would be appreciated if they're running late but when it's almost an hour or longer? There's no excuse. The first guy that set up everything was pleasant to deal with but the second guy... Even my dog didn't like him. He showed up really late with no apology, a big frown and not one word said. He was very rude and obviously hates his job. We've had to call in many times due to random charges on the bill. A lot of the time it's extra data fees... I highly doubt I could go over 5gb of data... I've even tracked it and I never go past 3. They love making things up to drain money out of you. You wait a long time on the phone, to be promised something that doesn't come through or the problem you called about wasn't even solved. Then when I call back, I have to go through the long wait and being transferred around all over again to find out, not only was nothing done but they didnt even put down the deal they promised and claimed it never happened. read more

Very poor services offered and extremely poor customer service phone system. If you get unlimited internet with them, no matter your plan, there are better rates with just as good of service elsewhere. Be careful if you don't have unlimiited. These crooks charge you $5 per GB you go over your plan(For comparison Teksavvy charges $0.25 per GB you go over). They have a system for you to track your usage, but it seems to always be a day behind so its difficult to know exactly where you're at. They give you warnings when you get to 75% usage, but it's usually delayed by a couple of days. So by the time you get this warning, you're like well over 80% approaching 90% (obviously depending how much you use your internet in those couple days). Also, if you call to cancel, they're going to offer you a better deal. You might even get a call from a call center representing them in a couple of days offering a deal that seems amazing. Be cautious as these plans are NOT rate protected. I saw one reviewer who said Rogers cut their bill in half, so they stayed with them. I guarantee in a couple of months that person is going to have surprise on their bill. Save your money and time. Better deals and better customer service out there. read more

I wish I could give zero stars, Rogers use to be one of the best internet and now it's one of the worst been a costumer for 30 years my internet it's been down for the last six months, works a few days and then it's stop costumer service it's the worst ever they are Layers full of shit always the same excuse, your area it's down it will be back working in the next 24 hrs. Bunch of layers they know that's every time that's raining because there wire system are older then my dead grandfather, get it fix once for all idiots or at least stop charging costumer for something that they can't use. By the way I leave at dufferin and Lawrence area read more

Rogers Mobile costumer service is zero. They talk loud like he fights me. I asked a credit or discount service, he said " why why why we give you credit ?" this is their costumer service. read more

rogers staff is just out for their commission. they tell you lies just for a sale, not thinking someone on the other end havr bills to pay and family to feed. i was 1 payment away for my previous phone but because the sales rep assured me that rogers would take care of the balance i went ahead and purchased a new phone. i get my bill after the purchase and i was charged the previous balance????? what kind of customer service is that????? all social media will hear about this including the news!!! read more

Pretty disgusted and fed up with this company - the prices, the customer service, the call wait times, the additional nonsensical charges, all of it. read more

I had been with Rogers as a customer for many years. I was one of those people who signed up, and just stuck with the contract; I didn't move, I didn't shop around for something new, I was satisfied with the service provided (the actual delivery of internet), and couldn't be bothered. Until recently, I had to reach out to them via the phone to cancel my services with them as I was moving. At the same time, I signed up for more Rogers internet with a very nice sales person in reality (Surprise right? When you're purchasing a product in person, they are readily reachable and can offer you all kinds of perks. But you can't cancel services with the person you sold you the services). So I called last Tuesday afternoon; and as soon as I was connected, they informed me the wait time will be about an hour; and that I can receive a call back. Oh, okay, fine. I signed up for the call back. - Nothing. Wednesday afternoon: Try again, this time, I waited. I allotted a good 30 minutes to Rogers because I have other things to do with my time after work. I had to hang up. Thursday mid-noon: (Because, hey, maybe it's my fault to call during normal, expected, tracked, peak times right?) Another hour of wait. Wow. I tried again Saturday, and Sunday; both with abhorrently long wait times.I don't have hours of weekend free time for Rogers; especially since I had already been robbed of hours of my free time prior to this. So, my most recent, and only successful attempt: TUESDAY, MORNING, 08:04 AM EST time. -- Yes, I timed it to be 4 minutes AFTER their "cancelation department" will start their shift. The automated machine finally told me the wait time would be 1 to 2 minutes, because it is a TUESDAY MORNING AT 08:04 AM. The LEAST busy possible time I can imagine. 15 minutes. I still waited 15 minutes. It may sound petty that I am complaining about the 15 minutes of wait time. But please, recall all the other hours that I had invested into this company. But please, it is a TUESDAY MORNING at 08:04 AM. So, in anger, I cancelled both services; the one I had for years (65$ just home internet), and the one I recently signed up for (115$ a month! cable + internet). -- The agent didn't even sound sorry that I was leaving, which I understood, because even they know Rogers is a smelly piece of foul bodily discharges. Who will take your money with mediocre deals, and your time and energy (like pulling tooth) when you reach out to them. Then I wrote an email to their customer service department, explaining all of the above -- Hey, this time they did reply within the same business day! -- Their explanation is as follows: "I am sorry to hear that you had some trouble with hold times recently. We have been busier than usual and I can certainly understand the frustration. We do actually do all of the things you suggested in your email; recently, we have had more calls than expected and there are always concerns with agents not arriving when expected. These issues combine to make it extremely difficult to accurately predict the needed numbers of agents." This is what it sounds like to me: 1. We are a multimillion dollar corporation, but we are busier than we thought? (I hope you'll stop being busy.) 2. We treat our staff like how we treat our customers (bodily discharge), therefore, our staffing levels are consistently low, with talent retention problems, even on multiple, nice, May weekdays + weekends, they still don't go into work in droves! 3. It is "extremely difficult" to predict the needed number of agents, because you can NEVER have "TOO MANY" agents, because the idea of not over working your staff, so that they can service customers in a timely and professional manner, is very, very difficult, for a corporation that's been operational for many decades. 4. They do not track their peak operational times/staffing levels properly (I swear, data analysis is a very real industry, please use their services), and therefore, consistently make poor estimates, and hey; they enjoy robbing hours of your time; whether or not you are a loyal/current/potential customer. I do have very good news to share though; One of their competitors, whose name start with a V, who is a subsidiary company of a company that starts with a B, offers fantastic, FIBRE OPTICS, internet services in the Southern Ontario region. How do I know? I cannot be happier about: NO ACTIVATION FEES, NO MODEM FEES, NO CONTRACT for 30$ A MONTH. Here's the best part: UNLIMITED usage. And can it get even better? YES. At 50mbps download speeds. So, Rogers, enabled me to shop around! And I found something that's overwhelmingly better, significantly better service interaction; and just, wow, it IS possible for Internet Service providers to treat customers like, customers! P.S.: The V company? I contacted them via phone, I talked to a live agent, on a Tuesday afternoon, within 10 minutes of being on hold. The FIRST and ONLY call I had to make to them. read more

We installed Rogers services a year ago. Everything including home monitoring. The litany of problems would take at least 50 pages. I have spent hundreds of hours on hold with customer service. Half the time they hang up on you or transfer you to another number that is a dead line. The other half they send a tech who tries a bunch of fixes and it works for an hour or two, then quits. Tonight while 40 minutes into an ROD show, the cable box rebooted. Once back on, the picture quality was terrible, and of course if I wanted to watch the rest of the show I had to start over at the beginning. So I started watching handmaids tale. The sound quit off and on over and over again. Customer Service has a one hour wait. Get Real! read more

Horrible customer service. I was offered a pretty decent plan and when I called in to sign up I was put on hold for 2 HOURS! When I finally got put through to an agent she offered me a worse deal than I was offered before and by that point I just took it because I had to get off the phone to get back to my very busy 3 year old. Huge regrets signing up with this company. I am also having massive issues with my phone and they refuse to exchange it. read more

This company is terrible. I switched my services after being with Rogers for a while because their reception was terrible where I live. I basically got no reception at all. My last bill was $3.83 and they charged me an additional $25 claiming my pre-authorized payment didn't go through. I will never get any services with Rogers again. read more

The worst customer service I've ever experienced. Very aggressive agents. Each time you call you get a different answer to the same question. I ordered a SIM and they told me that if I don't insert it I don't get billed, but they actually billed me before I insert it. I asked for a call audit. They promised to call me at a specific date and time but they never called. this is a very unreliable company. The don't deserve one star. They should be rated with 0 stars. read more

In relation to Rogers as an internet service provider in the GTA: I was only getting a fraction of the internet speed that I was paying for, and have multiple screenshots of myself getting less than 5 MBps in download speed. This meant that internet was very patchy in my place, and sometimes I couldn't even access a basic website. I called Rogers and asked them to service my internet, so they sent someone out. When the service person arrived, they said that our internet speed was fine according to their "Roger's tools" even though I was showing them a third party internet speed test that proved otherwise. They ultimately ended up leaving my house without improving anything. It wasn't until I called to cancel my internet that Roger's admitted that our modem was "pretty outdated," and that they were able to offer almost triple the internet speed and a new modem at 2/3 of the price I was paying. I ended up switching ISP's because I felt like their customer service wasn't getting to the heart of the issue. We weren't getting anywhere close to the internet speeds that our plan advertised. read more

I went into a rogers store store yesterday and received poor service. I called Rogers CHATR to voice my complaint and explain my problem. "The problem being: that the location I visited had no stock of chatr sim cards in february when they were free as well as activation; but neglected to tell me that it was a time sensitive promotion or I would simply have gone to location that had stock available that day. A couple of days later I went on vacation for a month and when I returned last week I went in to get my wife's phone switched from VIRGIN over to CHATR. Again they had no sim cards in stock but now they wanted to charge for it. None of the staff would admit to having misinformed me by omission nor would they satisfy my request due to this circumstance." When I explained this to the Rogers chatr rep on the phone they were only willing to provide a sim card no charge but not the activation. This is very poor service in my estimation. read more

So here's a story about Roger's. Long time customer faithful as well . My phone got ported a few days ago and shit storm started from it , now because Roger's did not have enough security measures in place my personal info was taking and they were able to access alot more of my stuff including my bank . I spent hours on the phone with them today and they were not at all help full . They assured me it wouldnt happen agian because the proper measures are in place now . Like wtf why werent they in place to begin with . Now I'm locked In a contract and can not leave if I wanted to . Keep in mind that I have had to get the cops involved etc this has been hell in me . I talked to a manager today out of kitchener ontario who said they couldn't do any things for me . No credits not even a free upgrade on my phone . Pretty much just a have a nice day and leave is alone . 1300 a year and this is the customer service you recieve . They get a 0 star rating from me read more

Absolute worst service i have ever experience. Rip off! Rogers know how to keep billing you double the amount and not provide the service. I have been ripped off and wish didn't signed up for the contract. I have never faced this problem and wouldn't recommend anyone. I'm soon going to switch before they bring my stress level up. read more

Disrespectful, lying and deceitful company! I have been receiving their mail spam for 2.5 years now since I moved into my house. I have called them 7 times now to have my address removed from their mailing list. They tell me, every time, that it will be removed, only for more spam to arrive in my mail box. read more

Worst customer service on the planet! All I want to do is view my bill online (which was much higher than expected) but i couldn't see it because my bill "would not be available for viewing until 10/10", well it was 10/15 and it wasn't there. Que the live chat headaches. First off, I had to be transferred to the Rogers small business chat since apparently being in the small business portal isn't how you get to the small business live chat. So after about 15 minutes of waiting to finally speak to someone, I get transferred. The guy helping me said on my account I had it set to receive bills by mail (which I 100% didn't) and said he could change that for me so I could see my NEXT bill online and that he can email my current bill to me in the next 2-4 DAYS. I actually couldn't believe what I was seeing. He would ignore me when i said I in fact do have online billing since the bills get EMAILED to me and provides a link to view online. He just kept saying he would email me my bills. He would go on to ignore everything else I said to then ask me if there's anything else he can help me with. I proceeded to tell him how terrible rogers customer service is and what I thought about the company as a whole which he did not respond to. So overall Rogers has caused me many headaches and this was the latest. Thanks Rogers! read more

Rogers has to be the worse ever, this people are patheric, dispicable, bunch of morons, they never listen, they never hear us, i can go on for ever. let me tell you my latest incident with rogers. I paid my bill in january as allways on time, in february i received my bill again , stating i never paid my january bill, they argued with me, and I am holding my bank statemen with my payment taken out, as they say,..we have not received it/ to the bank the next day, i have paid someone elses account, dont know how, no matter called them back, the refuse to transfer the money from the wrong account to mine,..would you belive,..even after they said soon as i find out where the money went to,...no problem. Its been a month, they still refuse to transfer. I am tsaking them to court, no one at rogers has any people skills, or care about anything, if you say things they dont like, they protend there is something wrong with the phone, no morals whats so ever. My plan started 35.00 is now 90.00, i was supose to get 15 procent off my bill, never hapen, every time i ask, they brush me off, or hang up the phone on me. read more

Worst company ever! I am with Rogers and they almost always over-charging you every month. I agree with Diane about "its your word against theirs." It seems like customers are dealing with a lot of people like that nowadays in the retail service. One reason why I hate shopping nowadays is rude stuff and would rather do online service. Even though they do provide that at Rogers, its terrible~! I totally dislike rogers and someone should do a petition to get them out of here! I don't want to waste anymore time reading ads from such a stupid company. I'm on a student plan and yet they charged me for texting every month and won't let me drop the three year contract so now i'm on a slump! Until recently when I found Wind for 15/month plan with free text and incoming/outcoming calls I immediately paid them the 300.00 to leave Rogers and switched to them. So instead of having a nasty Crackberry (blackberry) I now own an iphone 4s with no contract and the best thing is I LITERLALY pay 15.00/month and am loving the service at Wind! read more

Horrible Customer service and total disregard for contracts from their own end. I have been with Rogers for more than a decade.I had a 3yr term with rogers, bundling my Internet and cable.All of a sudden, Rogers decided to convert some of the channels that I was getting as part of my package to paid channels, and a few more were moved to speciality packages like the News package and the sports package.When I signed up for a contract, these channels were part of regular basic cable.Now Rogers says that I have to pay for them.When I threaten to cancel my subscription, Rogers says that I will be penalized for cancelling my contract. So, now, not only am I not getting the channels I signed up for, but I cannot even get rid of Rogers without being penalized. So, Rogers can change parts of the contract whenever they want, but I as a paying customer cannot do anything, but sulk. read more

As Promised Here Is My Second Part! July 29, 2012 I Call Rogers Wanting To Confirm That They Will Be Out On Tuesday July 31, 2012 and WOW (A NIGHTMARE That Was) Because I Wouldnt Except That They Couldnt Take Their Service From My Home Until 60 Days Notice (Argued With The Guy For About Half Hour) , I Asked To Speak To A Manager. Waited On Hold For About 20 Minutes, Then A Manager Comes On (Now At This Time Im Alittle Ticked Because Of The 60 Day Thing) And Asks Me How He Can Help. I Told Him That I Wanted My Services With ROGERS COMPLETELY GONE FROM MY PLACE (Yes Im Sure I Sounded Pretty Upset) He Then Goes On From There To Verify Who I Am Again On The Acct (My Acct Is In My Wifes Name And Im Also Stated On It To Be Allowed Access To Everything) When He Notices That The Acct Is NOT Under My Name, He States He Cant Even Talk To Me And I Have No Right To Call In And Cancel Anything LMFAO (GLOVES OFF AT THIS POINT) Being A Smart Ass Rude Mutha, I Put My Wife On The Phone And She Asks Them What Their Problem Is When All The Yrs We Have Been With ROGERS I DEAL WITH EVERYTHING And MANY TIMES During The Yrs Shes Had To TELL THEM OVER AND OVER AGAIN TO MAKE SURE IM ON THE FILE. She Then Goes On To Tell Them That She Agrees With My And Wants The SERVICES GONE and then hands me the phone! Now Once The Manager Hears Me Back On The Phone Telling Him "YOU JUST HEARD THE OWNER OF THE ACCT MR SMART ASS, SO MAKE SURE YOUR GARBAGE IS OUT OF MY HOUSE, He Goes On To Say He's Not Going To Do Anything! When I Heard Those Word I SNAPPED SAID SOME SHIT TO HIM Then Hung Up! I Call Back A Few Hours Later And Get My Wife To Talk To Them, And Yet They Still Give Her A HARD TIME WTF!!!!!!!! It Took Us 2 1/2 Hours To END ROGERS and Had To Agree That We Would Pay For Another Month Since We Have To Give Them 30 Days Notice (OHHHHHHH LOOK Went From 60 Days To 30 Days Notice, Talk About BULLSHIT)! Its Now Aug 1 And THANK GOD ROGERS IS GONEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE BEST THING EVER! BELL FIBE YOU ROCKKKKKKKKKKKK!! WILL REVIEW BELLS PAGE SOON ;) read more

I was a Rogers customer for 3 years because of my contract. It was a horrible experience as their people repeatedly gave me incorrect information about my options, and their supervisors were not helpful. I even had someone hang up on me. The worst came when I tried to cancel - they kept billing me month after month. I will never to back to Rogers. Even if they provide the least expensive service, I will not go back to them on principle. read more

I had a Rogers plan for 2 Month (17$/m). After 3 weeks an Agent called me If I like to buy items. I told her that I don't need any items. She enabled unlimited world wide MMS, Text, Long Distance unlimited, Incominc calls unlimited for 100$ the month extra. (That is an unilaternal trade!) The wireless network is ok, it's normal that there are no network in many places in Canada. (the 1 Star is for that) The service is like hell, you won't become any informations about your account in the Rogers shops. You always have to talk with a stupid hotline which is very slow. You can contract Rogers via Mail too. I did that 3 Times, without any answer! It's possible to chat with a rogers agent. There are 3 different chats, the connection to the right one wasted 30 minutes of my time. Now I have to pay 230$ for the 3 Month without Data plan. (I called 60 minutes and wrote 40 text messages in this time). If you have any questions about that, write me an e-mail schakal21@hotmail.com. read more

Worst Company to Deal With...Period! I was a Rogers customer for more than 20 years. I never missed a payment or paid late. Despite my years of loyalty and the thousands of dollars I've spent with Rogers, as soon as I dropped them and ran into a technical issue (on their end) that was compromising my new TekSavvy Internet connection, they refused to help. When I asked the CSR to put me on with a manager, my request was denied. They actually REFUSED to allow me to speak with a manager because "I was no longer a customer of Rogers." Terrible company with terrible policies and reps. read more

The absolute WORST internet company I've ever seen, and this is coming from someone who had lived in the States for a year and had to deal with Comcast. Rogers is slow, drops out constantly, and they never seem to want to give answers to what the real problem is. A few months ago we had some issues with constant drops in connections, so we called customer service and they said to move the internet modem to another room and gave no reason why this would work. Second time we called, they sent someone out to "fix" the wires on the side of our house, they claimed that was the problem. We had no internet for a week after that, and to top it off we lost power in half our house as well. Third time we called they told us the cold weather was causing the dropouts and there was nothing they could do about it. I should mention that that day, it was above 20 degrees celcius. To top it all off, my cellphone is also on a Rogers plan. I got my bill this month and they charged me $25 extra for sending ONE picture to a friend in Texas. They also charged me another $40 for a ringtone I never bought, but came on the phone. I haven't used the data on my phone since January, but they charged me an additional $70 for "going over the limit". Sorry, but how the hell can I go over the limit on something I haven't used?. I can't even break my contract 2 months early without a $800 fee. Not to mention over the summer I canceled my cable subscription and they're STILL billing me for it. I see Rogers as a "last resort" when it comes to cable, internet and phone services. And even then, I'd tell someone that it wasn't worth it. They are over priced, don't give you the service you pay for, and are complete cash guzzling douche bags. I can't wait until Google Fiber becomes available. Get your shit together Rogers or you'll be the first company to be swept under the rug. read more

Recently I left Canada for 7 days. I seldom used my wireless, only a few emails. When I get the bill statement, I was surprised at such a highest rate of over $270. I didn't know how it happened. A few emails, at most 5 minutes cost me that amount!!! Unbelievable!! As some other customer said it's a Borderline robbery. I agree. read more

been with Rogers for quite long,, thought them to be professional. Recent experience shows , its all fake,, they talk commit something, and in notes put something else. and their, so called team from corporate office, support their decision and have no recorded conversations available, just after 24 Hrs of talk One Representative committed price for iphone 6 plus , and other stated notes show iphone 6. A call from representative from Corporate office states, we would look in to it.. and all over. Unprofessional and Unethical... My views about rogers being professional is all myth read more

Just got a tv/internet bundle installed this past weekend. They gave us a very competitive compared to the company we were currently with. The install was quick and the gentlemen that did the install was nice. There were a few issues after he left, I was on the phone for up to 2 hours for tech support for tv and internet, but once I got to a person they were very courteous and apologized for the wait, which was probably because it was a Sunday afternoon, or that they don't sub-contract their customer service like other companies. They resolved the issue quickly. I was under the impression that one of our tv boxes would be pvr, which kinda sucks because the price is different. So far we are happy with the services, the included shomi is great. Will update review after a couple of weeks with the services. read more

Wanted to share my opinion about your service. You overcharged me over $700/year for your services. I called many times to ask someone to fix my intercom system but you'd always say I had to deal with a building property manager. Guess what, I switched to another provider who took a great care of me. I am not coming back ever. read more

In the past 3 days, I have been struggling with a very slow Internet. When I contacted Rogers Internet support, the technician went all out, to see if my neighbors had the same problem. He found out that the ping number was too high. He contacted engineering, and the problem was solved. Thank you Rogers, for a speedy service! read more

If I could give this company any lower than one star I would, between giving my number to other customers while my contract was still on and my service was not cancelled, being hung up on while questioning them, the overpricing of absolutely anything! This company is complete BS! Nothing good has ever come out of this company in the 8 years I have been with them. Will be switching companies as soon as possible! Wish I could give them 0 stars because they don't even deserve one! read more

I'm currently waiting on the phone with Rogers. It's been 11 minutes and I have yet to get through to one of their customer service agents. I work in a call center myself and I know that this the level of service that they have is poor to the point of failure. I am not a Rogers fan in the least and I am glad to be calling to cancel my account with them. read more

I can not remember the last time i was this pissed off with a cell phone company. After a number of drop calls and poor reception I called these guys and i had to wait 1hr and 13 m on hold, the automated attendant told me. The good news was that my call was dropped 10 min into the call. After an estimated 100 calls being dropped and I called them again and the auto attended said my wait time would be approx. 14-20 minutes I finally got some idiot on the phone after 57 mins. Rogers has a responsibility to provide a quality product for the crazy rates they charge (no thanks to CRTC). Intern we pay our bills. Yet they do not have to do anything and we still have to pay our bills. I asked to cancel my contract but was told i would have to pay the cancellation fee to do. So rogers can provide a crappy service and yet i still have to pay my bill and pay a cancellation fee to leave them. THIS IS A JOKE. My WIND phone is 10x better than Rogers and is a fraction of the cost read more