Very bad. We ordered home internet with Rogers. They put us with together with conwaves without info us. ( Rogers center in Rockland montreal). When we contacted Rogers no one help us only Mr.Oliver in customer service specialist helped us. Please don't take go with Rogers home internet read more

Absolutely, awful. Tried to switch package of channels we don't watch to one with the channels we want and it took over an hour and 20 minutes to try to do that. The info she initially provided changed, and then it became complicated, and they tried to upsale us to get the channels we wanted. The application she was using kept crashing, she had to talk to her manager and support team to get info on the most basic things. By far, the worst, most sketchy support out there. Stay away from Rogers. read more

I've been a Rogers customer for decades and I've been fairly satisfied with their services. This Rogers outlet is located on the southeast corner of Bloor Street E and Ted Rogers Way. It's a long way to come down here from my home but there's a great reason to do so. I'm a WINNER! Say what? I'm here to pick up my prize from a radio station promotion, namely Sportsnet FAN590. Now, I've also done prize pickups for 680News and 92.5 KISSFM as well at this same location. They are all owned by Rogers Media. I don't mind waiting for my turn just to say "I'm here to pick up my prize!" to a staff member. After signing the contest disclaimer and correctly answering an unaided skill testing question, this WINNER is happily on my way prize in hand! read more

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tterly disappointing. The internet connection was constantly being interrupted and wifi wasn't available throughout the entire house. I was being charged $75 more per month than current offers. I called to switch and the CSR said he changed it to $125 per month. I then paid $125 per month until I checked a few months later and they didn't make the changes!! They also charged me $10+tx late fees for three months. I called in and they wouldn't budge on anything. Truly horrible service. Incredibly slow on the phone and chat, at least one hour for every phone call and chats were just shy of one hour. I have cancelled everything and am switching providers. I absolutely hate Rogers. read more

Worst company ever. They used my pre-authorized credit card and charged me more than double for internet service. When I found out they promised me to return it. Now, it has been 9 months since they told me that they would send me a refund check. I can not imagine that the company may play such cheap games with its clients. Left company. read more

Dude, Rogers is horrible. I got an email from Credit Operations ONE day after my bill due date (which I paid online the DAY OF through online banking, but I guess they hadn't received it yet). I've been way later on bill payments with them before and have never received such a threatening email (credit operations, really?) I asked if they could stop sending these types of emails and they said no. Well, I'll just block those emails then. What a waste of time. read more

This is as it relates to the Rogers call centre 1-888-764-3771. Just repeating that number sends a cold chill down my spine. *DEBS HAD A MAJOR MELTDOWN* Rogers Cable are the most expert and adept at taking your money, treating you like $hit and increasing your heart rate at the same time. My bill increased this month by almost $100.00. I called. 3 times. 1 hour and 10 mins. of my life gone which I will never get back. One person didn't know how to answer my question, the second one hung up on me and some "mellow dude from Chilliwack" finally agreed to put me through to a manager but put me through an interrogation as to why I needed to speak with a manager at Rogers, like it was a ******* privilege. IF YOU HAVE ALTERNATIVES, TAKE YOUR BUSINESS ELSEWHERE!!!!!!!!!!!!!! They will suck the life out of you for each and every telephone interaction you have (if you are lucky enough to get through). They are horrid. I can only imagine how horrible it must be to work there if they are so hideous to their customers. Screw you, Rogers! **UPDATE** Just spoke with a person in customer relations, Emir. He was totally professional and went out of his way to help me. FINALLY, someone at Rogers who (a) was courteous/professional and (b) knew his job! But ... 3 hours of my life were eaten up by finally finding an individual who was able to assist!!!!!!!!!!!!! read more

DO NOT GO WITH ROGERS. They will charge you random fees and you'll have to fight for your innocence and spend hours to convince them for your bill to be adjusted. In 4 months with them I had to put in 4 hours of my time to prove that I didn't have a pager (it's 2023!) but they charged "pager fees" also the first bill they charged 33$ out of nowhere unexplained to this day none of them know how to explain it and "opened a case" never got back to me. LASTLY they will charge you long distance for calls you don't make.. for me it was Poland ..: I'm not polish and I've never called Poland but they refused to refund me. THEY ARE CRIMINALS read more

Why does Rogers continue to use Purolator in Ottawa when it provides terrible service? I was told I would have a sim card before the long weekend. Purolator tried to deliver it Friday afternoon during the one hour no one was home. There was no option to leave the envelope without signature. When I went to the retail outlet noted on the card during the limited hours it was open on Saturday, the envelope wasn't there. Purolator's online tracking told me what I already knew only - they had tried to deliver it Friday afternoon - but not where it was now. The card didn't say I should call the retail outlet first. I had to phone Purolator to find out that I wouldn't have the sim card until Tuesday at the earliest. And I should call the retail outlet first. This isn't the first time this has happened. read more

Expect overcharges, additional fees, and shitty customer service. They will try to bill you as much as possible, mention bell and tey drop prices by 50%. Still not worth the discount given the amount of headache and time wasted dealing with representatives. read more

Worst customer service ever! Waiting 30 plus minutes ever time i call !!#fail #rogersucks @rogers .

Well, it has happened. Everyones fear about prices going up and quality of service going down after taking over Shaw has happened. I have a lot less cable channels now. They basically killed cable. Way less channels than before. No difference in price. You need to "upgrade" your box to get 4K however, there's nothing worth watching anymore. Claim I have faster internet which I see no difference in speed HOWEVER, before I could have 5 devices connected before experiencing any lag, now it's 4. So, my smart tv, PlayStatio, iPad, and 1 computer. Friggin Terrible, I hope you loose most of your existing Shaw customers. read more

Rogers took over from our TV provider (Source) - they promised us the same TV channels at a better subscription fee (we were paying $60.00 at Source). Long story short, the TV channels identical to Source were never provided. Spent countless hours on the phone with no resolution. And Rogers billed us $271 for 8 days of service (we cancelled after 8 days). Rogers - another schitty canadian firm serving the over taxed read more

I only phone when I absolutely have to because I know it will be two hours of pain and frustration. Today it was especially terrible. My 4K tv has not worked for three months. It started with fuzzy screens and eventually a green screen. We had a two year plan where we got 15% off if we agreed to keep all our services. Our two years was up and we talked to someone who pointed this out and he asked us to renew. I said sure and he proceeded to renew out discount for another two years. After I hung up the phone we found out some of our channels didn't work. We phoned back and got our Fairchild channel back. Then we found out our 4K channels were gone. As well Game and NFL channels only worked on one of our PVRs. For this they said our 4K was removed from our package. Then they said they couldn't put it back but they would let us have it free for one year but we would have to pay full price for it afterwards. And my bill would only be $7 more a month for one year then another $10 more after that. Of course to fix the other channels we had to reboot our PVR to see if that fixed the issue. Then they rebooted our PVR from Moncton. Then they told us to take our PVR to the Rogers store and get a new one. When I got back home and set it up it didn't work right away. It took some time to get it working. Four hours later I finally got it working but the 4K and extra channels only work sometimes. Now when I phone they tell me they have problems. With their systems. I waited 30 minutes to talk to someone and no one answered so I finally gave up. I'll phone back tomorrow. What choice do I have? read more

This company sets a new low in appalling customer service. Rip off prices, overcharging for everything, poor intermittent service... The list goes on. And the biggest problem; their only rival of any note is equally as uncaring and apathetic towards their customers. read more

Wow I am mind blown. A company that takes advantage of people and their time. I've been calling Rogers more than I can count in the past 2 months. It started with me trying to get a phone, not receiving it, but being charged, getting flagged for fraud without a notice or any communication. by the time they figured it out I was ready to leave. I thought maybe I will be offered a better service but no, instead I was told that I need to pay a cancellation fee. Mind you, I was not even an active costumer yet! There are no cancellation fees for that, I was being told things without any regard about what my file actually looks like. Each person tells me something different about my account. Finally when I was suppose to have everything over with and get a reimbursement, guess what? I got nothing. Had to call yet AGAIN to hear "sorry" and "we will send it now". Oh I got the check, but of course they cut me 28.74 cents short. Honestly part of me wants to give up, I feel like I am being taken advantage of and wasting my time, but I am refusing to let this go out of principle. So I called again and now they are telling me to bring my check TO THE STORE, call rogers AGAIN and ask for the rest of my credit in person. I do not believe that this will work because it does not seem like there is an ending to this. It is unfortunate that corporations like this do not have respect for people's hard earned time and money. read more

Don't get me wrong, I'm not fan of the corporation known as Rogers. Over the years they've dicked me and just about every Canadian I've ever known with imaginary charges on their cable, wireless and internet bills. Between Bell and Rogers they are responsible for the outrageous prices and contract terms that exist only in Canada so I support anyone who switches to the smaller guys like Mobilicity, Wind and Public at the expense of service quality(also Bell and Rogers fault). This Rogers Plus store has a small selection of movies for sale and rent and I think I saw some video games too. It's mainly a place to find a new cell phone and sign one of their bogus contracts. I 'qualified' for their 'hardware upgrade' so I was able to get a new iPhone 4 16G for $159 with a contract renewal(that was happening whether I liked it or not). I was pleased with the customer service I received here. Katherine was very good natured and did a very thorough job. read more

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I have been with Rogers for OVER 20 YEARS. For anyone asking WHY, I get it. In the past 6-7 years the service level has become deplorable. Every year you have to call and spend 2-3 hours on the phone with someone to try and avoid huge increases to your bill. Last month my bill went up 60.00/month. Its now 200.00 + Tax for TV and Internet!!! Outrageous. When I called in and said this is too expensive and why can't I just continue to pay the same rate as last year or slightly more... and keep the services I love... I was told Rogers is in this to make money. Yeah, I'm sure the CEO could use a bigger bonus. I'm pretty sure they could have let me continue on with last years rate because I'll bet they hadn't agreed to a rate where they would have lost money... The guy on the phone lectured me about the Government Election this past month and that its the Liberals gov't fault that we're paying too much. He said its because of how people voted.... That's a conversation for a different setting. He was actually getting paid to waste my time.... did I mention that on the first call I made the woman could barely speak English and put me back in the queue after already being on hold for 13 minutes and trying to talk to her for another 10 min. (23 minutes gone) Then this guy wastes over one hour of my time. That was an hour and half of my life I'll never get back.... Then finally I get a manager but I had to wait 10 minutes for buddy to enter his notes before transferring my call & wait for another 13 minutes while she read his notes. Extremely efficient this bunch is.... So at the end of this, she lets me know all she can do it raise my monthly fees and take away channels . Thanks Rogers.... Oh wait, it gets better. Whatever changes she was supposed to make on my account so that my bill was below 200.00/month weren't done. Next bill came in at 200.00. That was a 3 HOUR call for NOTHING. So one week later I have to call back. I ask for a manager right away. Nope, the girl on the phone is going to 'help' me... so when I tell her what had happened, she ended the call. Hung up. Didn't want to deal with it. Had to call back in and wait on hold AGAIN. After another 45 minutes I did speak to a Manager then another Manager. This guy was going to help me out. Because I was a long time customer he was going to help me.... (yeah right)... wasted hour of some ass telling me 'my business matters' and 'I can see this has been a difficult experience'. So he states your fees will increase and I have to give up channels to save some costs. ....WTF?????? Only gets better.... Then I had to wait on hold so he could enter his notes and then he thanked me for being a long time customer. It was a pathetic call to say the least. I was able to tell him the average Canadian cannot afford these rates given what we already have to pay for to live. He said he fully understands and can relate... Can he? Can he?! So I hung up the phone and I've been researching other providers. Virgin Mobile is looking good so far... VERY scared to get into another mess like the one with Rogers... But I don't want to give them another penny of my money. I hope more people leave Rogers and it finally gets to the point where they have put an effort into custom service and competitive pricing. I miss old Rogers... they used to be awesome. Now they SUCK!!! read more

On hold now for 2 .5 hours with Rogers customer service and still waiting... simply want to know if there's a cheaper plan available than $100 per month for my wireless. Have been a customer for 10+ years and thinking its definitely time to switch!!!!! read more

I lost my phone in the snow during this pandemic and from start to finish Ashvin's customer service at this location was impeccable. After triaging me on the phone, he made sure I had all the information I needed before coming in to the store. Once I arrived he had the replacement phone set aside for me and pulled up my account information right away, setting up my new phone was seamless and he made sure I was on the same the entire time. Thanks again, Ashvin! I would highly recommend this location to anyone. read more

Here's a new one. My monitoring system Was unplugged during renovations and didn't get plugged in until a month or so after. My fault. I called in to see why I didn't get a notification about this and was I still being monitored. They told me it was all on me because I forgot to plug it back in And no monitoring. So if you have kids a pet someone in a wheel chair or get walked in on and the person unplugs your system you are not covered at all And from what I got Rogers could care less. I will be cancelling my monitoring and suggest using a monitoring company that cares for there clients. that's all read more

Been along time customer with Roger's and very displeased with my last interaction with rogers. Was having internet issues and was told by the first agent I talked to that I could upgrade my services, so I did. The gentleman had issues upgrading my service as there was an error blocking the new update so he needed to transfer me to someone who could fix the error. Talked to 4 other people that night after being on the phone for 3 hours and then got hung up on. Called the next day and talked to 2 more people and another 4 hours on the phone. The first package I was originally offered is not what I ended up receiving. Made an appointment for a technician to come with the new package. Technicon showed up handed only part of the package over and said I didnt need the rest of it. Told me to unplug the old services and plug the new ones in and left. Plugged the new service in and can not get into the app to install. Get a "sorry theres a problem " message and have to call Roger's again to find out there is no service connected to my account. Very unhappy and would not recommend service and question weither I will continue doing business with Roger's. read more

Worst company ever. They wouldn't let me return a phone that's glitching out and terrible and when I asked what they COULD do, they just said nothing, you're SOL. Not to mention i literally had one of them answer the phone telling me how garbage their last customer was and bitched to me about them for 10 minutes before asking why i called, Then when I said there has to be something you can do? the woman I got transferred to, LAUGHED at me and hung up and when I asked to speak to a manager, I was tossed around to 7 different people or more, and then told, oh well, nothing we can do about that either. Absolute garbage customer service. read more

This company sucks no help over the phone rude customer service Manager was no help they take your money and run switching everything to Bell read more

If I could give this a 0 star I would. Spoke to someone named Michael after being on hold for 1hour. He was extremely rude and arrogant, not to mention he kept farting throughout the entire call. Michael did not provide any helpful / meaningful information and refused to hand me to the manager when I asked several times. Said my reason was not valid and that HE specifically needed a valid reason. I've been with Rogers for more than 10 years and never have I ever dealt with such a disturbing representative. read more

PATHETIC experience with Rogers. My mistake was to proactively sending a request of my move from my current apartment to new one. Which I request last Sunday (i.e., 6th Dec) and during my request I especially mentioned that my current house shouldn't be disconnected or cancelled before 18th, but since rogers have just a fine customer support and they cancelled my account 8th Dec? Upon reaching to the customer support after WAITING FOR 1 HOUR (i.e., 8th Dec), first they didn't directly went to my house address with IGNITE internet and I had to explain everything to him and then he started troubleshooting and my internet wasn't fix and he was already convinced that some issue in my building and setup a technician for Thursday (i.e., 10th Dec). BASICALLY HE WANTED ME TO BE WITHOUT INTERNET FOR 2 DAYS, AFTER THIS WAS THE MISTAKE FROM ROGER'S END. Upon have a video call, he said it could be router issue, he updated in the account and requested me to got a near by store to replaced the modem. At the store - The store person confirmed that ACCOUNT IS CANCELLED and it is updated in the account I am coming to return the equipment. Again he provided a new modem to me, asked me to call customer care to fix this. BACK TO SQUARE ONE ---- AGAIN TO USELESS CUSTOMER CARE. After waiting for another 30 minute and explaining everything lady was thinking to helping me and she help me confirmed the new modem AND SETUP MY ACCOUNT and finally Internet was working. NEXT DAY - TODAY - 9TH DEC- Early morning about to start work and my kids are about to join school and SO CALLED THE BEST INTERNET ISN'T WORKING AGAIN. Again the THE BEST support were unable to find my account and somehow he manage to, but also confirmed that THIS ACCOUNT IS CANCELLED, someHOW he was able to find it, but again few false promises, rather than fixing my problem, everyone I talked to make a way around it and NO ONE NOT EVEN AN ESCALATION MANAGER where able to help. So the last resort i had to CANCEL ALL THE SERVICES and go to BELL THIS IS HOW ROGER TREAT THEIR CUSTOMERS ?? WHAT LEVEL OF SUPPORT IS THIS? MAYBE -10 read more

Your customer service is deplorable, Called to inquire on billing, agent put me on hold without informing me than after two of minutes hung up in my face. Called back diverted to a LIVE agent phone rang for two minutes no answer. Called back a third time and was basically give the ultimatum that I either switch to ignite for $229 or stay with my current package receive a price in of $80 and pay $230 per month. I am not sure where Rogers gets off a) treating their customers that way, b) Raising their prices ridiculously when for the last year and half they only play repeats. 3) Go for a money grab when so many people are unemployed, business closed, and people at risk to lose there homes. Heads up Rogers, this isn't a monopoly there are a lot of fish in this sea. Respect the people that pay for your services. You have managed to be considerably worse then Bell, congratulations. read more

Rogers decided to go from paper copies to digital and not by my choice. They do not provide a PDF of the bill in the email, just a link to login to your account. I now need copies of billings from May 2018 to Apr 2019 because my brother was murdered in Indonesia and i need proof i contacted the Embassy many times. They want $165 for these copies. I did not chose to go paperless. i have been onhold (now) for 1 hour and 56 min to speek to a manager. If the wait is this long, ROGERS HAS MAJOR CUSTOMER SERVICE ISSUES. read more

All three services down home phone internet and cable TV no idea when it'll come back up according to Rogers and they offer $5 a day compensation for the downtime. We spend over four thousand a year with Rogers and this is their idea of customer service They want you to bundle all your services but at this point I really don't feel that anyone should be rewarding them by giving them more business read more

Can't give 0 star otherwise I should. Worst is online chat with customer care. Reply with there own convenient and way. Rude and attitude towards customer. Atleast they should teach staff how to behave with customers or should stop providing these services. Got new plan with new phone, it's still in a box not even opened but qant to return. Roger asking for full money even if I return brand new. What to say more. Looking for better option now, roger is useless read more

The are some upgrades on our street, involves digging. The guy disconnected us, said it's only for a few minutes. Took off for the day. I called my provider to get a service appointment next day cause of disconnection. No one showed up, got a call one hour after the time. Good I didn't take time off from work, also cannot work from home without internet. Now next appointment after the weekend. 4 days without internet for no real reason, they could simply hook up the existing line before switching next week. My neighbor is on the same cable line, fuming! Customer service has no clue what's going on, they cannot even find the simplest things in their own system. Located in India! Supervisors have even less clue. I've been in that Rogers Service Hell 10 years ago and had pretty much the same experience, but I needed the cable this year. Thinking of switching to the other guy. read more

Went on a tour of the newly renovated radio station floors. it was great to see the radio broadcasters in action and learn about all of the history of the stations there. It's unbelievable how many celebrities they've hosted! The tour guides really enjoy working in the new area. They've made it a bright, beautiful space! I'm a little jealous. read more

Worst... I have cancelled the Internet service as soon as I received the Modem on 26th March and had some technical issue in connecting the WiFi... They charged me 112.40 $ and I shocked... I called them and they have accepted the Service is Cancelled on very first day so No Charge.... Again I login to My Rogers and I see there is 68.69$ they charged... Again I Called/Chat CC and that Rep told me that your internet service is cancelled on 5th April so you get charged.... I shocked and asked her to check the notes on your system as well as also provided the Cancellation Number. She checked and told me that your services are cancelled on 26th March and again they confirmed that due to their financial system issue it charged... Today May 12 again I called and after 45 hang on the call with CC, she has adjusted the remaining amount and asked me to wait for 72 hours... She has also confirmed the Services has been Cancelled already... They also sent the missing payment details to Credit Bureau which is totally horrible and unbelievable... My questions is when the customer has CANCELLED the services and not use your services then why you guys charging for nothing and put headache to the customers? Useless and most horrible and terrible ROGERS services... Avoid it now! read more

12 years customer with Rogers on a family plan with 4 lines. I temporarily needed extra GB on my plan and was told I could increase to 20 GB and when I no longer needed I could call back and reduce the GB. Now when I call back if I reduce the GB saving $ 35 on the main line, the other 3 lines would increase to $75 (Total loss of $45). In summary, I can reduce my GB in half at a cost of 10 additional dollars! Rogers does NOT give me any options of cutting back on my cost. Toronto, ON read more

Easily one of the worst customer service experiences I've ever had. Avitania and I just moved here from Seattle, and I arranged to have internet and cable installed prior to our arrival. I'm going to do my best to stop uttering "back in the states..." since I'm sure it will annoy the fuck out of everyone here. Wherever you go things are going to be different and I'm working on accepting that. Having said that, dealing with Rogers reminds me of the early days at Roadrunner Cable. In the mid to late 90s it wasn't unheard of to wait 4 or 5 days for a tech, or to have a really intermittent connection. Since this is 2010 and not 1995 I am fucking PISSED. We arrived to find we had no cable or internet. Evidently the tech had gone to the incorrect address because my rep had left off the first digit of my apartment! After breaking my back for three days at the local coffee shop, a technician arrived. He was all business and very efficient, however he brought three cable boxes instead of two. Not only did he argue that we had, indeed, ordered THREE boxes (even though we only have two TVs), he maintained that he had to follow instructions and install it as well. The internet worked right away and he left without so much as a goodbye, missing out on the $20 tip I had in my pocket for him. The very next day our connection became possessed by an evil poltergeist. 20 Megs down became 2 Megs, along with horrible packet loss and periods of disconnection. An earlier call into Rogers had revealed that in addition to getting our apartment number incorrect, they misspelled the account name (Wife's name) as well. I was told I had to visit a Rogers store in person to correct those errors, which really wasn't a huge deal since I had to return the extra cable box anyway. When I arrived at the store, I showed them my US-based drivers license and was told "Whoa. Now THAT is going to be a problem." It turned out to not be an issue, however I was told that my wife would actually have to come down since it was her name on the account. After giving them what I believed to be an appropriate amount of shit, they agreed they would allow her to phone in instead. I got back to the house and called Rogers. I manage to speak with Derrick who claims that the account number I'm giving him is incorrect even though it says "ACCOUNT NO." on the Rogers receipt in my hand. With all the excitement and charisma of a toll-booth operator, he finally manages to pull up my account. I handed the phone to my wife and 30 MINUTES later we had a correct account name and apartment number. Before the call was over she confired that a tech was coming between 2-5pm that day to fix our connection problems. "Oh yes, that's today from 2-5pm. We'll see you then." SO about 5:33 rolls around and I call. "Yes, we're all scheduled for Tuesday the 13th." "What?? That's 5 days from now! Are you f'ing serious?" At this point I'm assuming that Derrick hates his life and has decided to try to give ME a taste of what it's like to be him. Derrick must have changed the appointment - what else could it have been? After some bitching, I was told that a tech would be out 2 days from then - just slightly better than 5 days. FIVE DAYS? REALLY? (I SO want to say.... "back in the states..." but I won't... heh.) Two days later the tech finally comes and I'm really excited to have an internet connection again. The movers finally arrive with our stuff, so while I'm busy unloading my wife is in the apartment with the tech. According to her, the tech swapped a cable tested the line, called it good and left without running a speedtest. I walked into the apartment and went to speedtest.net to find that our speed had gone from 2.0Mbs down to .32mbs. Yes, from suck to blow. I called Rogers again and was told to install some remote control/Chat software and submit my request via internet. Next I spent 1 hour and 45 minutes chatting with a low level tech who insisted on checking every setting on my computer, even though there was no possible way that could be the issue. Why? I was seeing the same speeds on my laptop. In addition he insisted I run the rogers.com/speedcheck versus speedtest.net. Of course it's going to be faster directly to Rogers - that is not a valid test. Luckily it still came up quite short (5mb/s) and he finally agreed to send another technician out. Sylvain told me that Rogers would call me to set up the appointment. I waited a day and they never called, so I rang them again. The earliest appointment was another 6 days out. Do you people really put up with this shit? read more

The worst wireless company I have ever dealt with. A colleague and I founded a small business account with Rogers Canada 2-years ago, and it has been nothing but delayed communications and non-existent problem resolution since we established the account. When we began calling in with issues and changes that needed to be made over the last couple months, there was always confusion about who was authorized to do what on the account. Logins that once worked would not allow access to our account portal anymore. I am currently dealing with a situation where both of the authorized users who founded the account as Administrators are now being told that they are not authorized to make changes to the account. When asked who was authorized, Rogers stated the name of another colleague in our local Canada office. When we spoke to that colleague, they stated that they had called recently to make changes, and were told that they were not authorized either. So at this point, nobody at our company can figure out how to administer anything to do with our Rogers Small Business Wireless account, and no one on the phone at Rogers, nor our account Rep. over email is doing anything to fix it. We continue to be run around in circles while the bills just keep increasing. They even shut off service on a portion of our lines when we went over our data pool, but not because we were overdue for payment, because we always pay on time. Rogers Canada is horrible from a customer service and efficiency standpoint. I commend anyone who can figure out a way to have a good relationship with them. That is saying a lot coming from someone who has worked with hundreds of suppliers in the IT and Mobility / Wireless industries for over 12 years because 95+ percent of suppliers are generally a pleasure to work with and would garner above average reviews. read more

NEVER IN MY LIFE. NEVER. NEVER have I encountered a more insidious corporation. I've lived in multiple countries - all telecommunication companies are scum - BUT ROGERS takes the cake. Constant lies, excessive mistakes, over charging, billing errors, THE WORST customer service I've ever encountered. I could fill a novel with the 1 year of service with them. I don't need to go into the details of my particular situation, because by the looks of it, EVERYONE has the same things to say. They will literally promise one thing, and then deny it instantly thereafter. I've recorded conversation, taken down names, employee details, everything - to no avail - it's their word against yours. In a dream world, a peoples movement join together to take down such a disgusting company, but alas I don't see that happening, so in the mean time I'm just going to resort to small, petty revenge acts, like pooping on their front lawn. At least I'd lose calories that way. read more

It's your word against theirs. Literally. And if they don't 'note' your 'verbal contract' properly ... tough luck, you have no recourse. Rogers refuses to confirm any agreed upon contract in writing, which makes it almost impossible to dispute anything. Also, they have a rule that they won't reimburse you for over-charges, if you discover errors 3 months past the billing date. Beware. 1. Issue: My first major run-in with Rogers was when I though I negotiated a SICK deal for my wireless phone. $45, including tax, for free incoming, 1 gig data, my five, 450 daytime minutes, unlimited messaging, and free evenings and weekends. Being super paranoid that they would mess up my billing, i confirmed & re-confirmed the details of the contract with 2 separate representatives. I also requested that they note the details properly in their system. A month later I received a bill for $65. I phoned Rogers and they told me that the previous agreement (for $45) was not noted, refusing to credit me for the amount that they over-charged. My only recourse at this time was to write to the Privacy Officer - and being very angry... I did. Ruling: It took 3 months... but the Privacy Officer got back to me, told me that she had reviewed the phone call, and that I had properly communicated the contract but that the customer representative had not properly noted our conversation. So I ended up winning this battle after all, but it was a pain in the ass. 2. Issue. More recently I noted that Rogers had been charging me $3.50 consistently for the past 3 months for something they dubbed 'wireless charges'. Now i'm not normally that anal, but having been a past fraud investigator the charge looked extremely suspicious and upon investigation I found it i was being charged $3.50 for phantom video and picture messages. Now, to be clear, I NEVER use the option to send video and picture messages. And to back this up, the Rogers customer rep couldn't even look up the historical log associated with these charges.. (normally, if you actually incurred these charges, they would have a historical log of the numbers that you sent video and pictures messages to). Ruling: So because Rogers didn't have proper evidence that I incurred the charges, they agreed to reimburse me. On the side, if this is really a fraudulent scheme, think about how much Rogers could profit from over-charging customers $3.50 per bill.... If Rogers captured, for conservative purposes, 10% of the Canadian market (10% x 30 million population) = 3 million ppl. Over 3 months alone, they would bring in $27 million in revenue from over-charging customers (3 million people x $3.00 x 3 months). 3. Issue. Yesterday I tried to cancel my internet and phone services with Rogers.... (Rogers is charging me $35 for 25gig data internet, whereby TekSavvy is charging $35 for 300gig data internet.... obviously i'm being wripped off.) From nowhere, they told me that I had agreed to a 2 year internet contract and that I would be charged $220 in cancellation fees for the remaining 1 year under the supposed 'contract'. Besides the fact that I had definitely NOT agreed to this, nowhere on my bill does it indicate that I have a 2 year plan. Moreover, my bill clearly indicates "12 month plan, ending Feb 22, 2012". I tried to dispute this issue but to no avail, as Rogers insists that their 'notes' indicates a 2 year plan and that this overrides any other evidence. Ruling: Since when does a monthly bill, indicating a 12 month contract be less evidential than the 'notes' of a customer representative? I could have written my own 'notes'. I was told to write to the Chief Privacy Officer. AGAIN. While I'm not saying that Rogers provides bad internet or phone services... I do think that their customer service is TERRIBLE and their business structure / process is designed to take advantage of the consumer and over-charge as much as possible. read more

I cannot even imagine a worse customer service experience. I have had a variety of Rogers services off and on for my entire adult life (over a decade.) When I met my SO who I would end up Cohabitating with, I was paying for a Blackberry, High-speed Internet (I work in web, so the top package) and Cable. This is easily $300 a month. He, as a single, was paying for similar services, in addition to his Business Phoneline and Business Internet. Quick math, We were paying Rogers $800 a month. Purchasing our new condo, we received one year free Home Phone, Internet and Cable. I needed to cancel my services, and he needed to transfer his to the "free" ones for a year. It was a nightmare. Even though the "free" came with the condo purchase, we had a number of issues, and were charged HUNDREDS of dollars in cancellation fees that took almost 10 calls to have reversed. At the end of this "free" year, we decided to cancel Rogers at home all together, keeping both of our mobiles and his office phone and Internet with Rogers for the time being. This should not be a problem right? The customer Service agents we encountered in the Cancellations department were downright rude, even though we were maintaining a bill of over $400 a month with Rogers. We had even considered moving the cable into my name and keeping it, but the CSRs were so condescending we decided to cancel outright. She then "accidentally" did not cancel the cable via our account, so after returning the hardware, we were charged another month of services. One Year of services with Rogers has cost a fortune, and amounted to easily 10 full hours on the phone. If you (like us) are desperately waiting for your mobile contracts to expire and don't take upgrades, new phones or any other goodies they offer, they are not interested in your business. Any MINOR CHANGE to your contract, reinstates another 3 years. It is completely ridiculous and the fees to buy out of a contract are exorbitant. Rogers having a "deal" with our condo builder limited us from having any other service for an entire year, allowing a monopoly on the building. Thankfully now Bell and TekSavvy etc are able to come in. WATCH YOUR BILLS. Things like buying your own cable box outright and adding to your bill warrants a charge and a renewal of your contract. It is audacious. And why would a Blackberry be $90 a month on a 3 year contract? I lived in Asia, my phone was $30, SIMs for a new country were as low as $4 and a $20 card had me calling (including Canada) for a week or more. no contracts. How will I know where I will be in 3 years? We have since switched to TekSavvy, and will be (May 2011!!!!) switching mobile providers as well. Rogers is probably my most loathed company in all of Canada. read more

I can't say enough to dissuade people from going with Rogers for their telecomm needs. I've seen it time and again with my previous contracts and friends' services. Astronomical bills. Who-Gives-A-Shit service. Contractual nightmares and irregularities. If you want that You're-Just-Another-Number feeling, in addition to that What's-This-Other-Charge question with each bill, go with Rogers. read more