It's your word against theirs. Literally. And if they don't 'note' your 'verbal contract' properly ... tough luck, you have no recourse. Rogers refuses to confirm any agreed upon contract in writing, which makes it almost impossible to dispute anything. Also, they have a rule that they won't reimburse you for over-charges, if you discover errors 3 months past the billing date. Beware. 1. Issue: My first major run-in with Rogers was when I though I negotiated a SICK deal for my wireless phone. $45, including tax, for free incoming, 1 gig data, my five, 450 daytime minutes, unlimited messaging, and free evenings and weekends. Being super paranoid that they would mess up my billing, i confirmed & re-confirmed the details of the contract with 2 separate representatives. I also requested that they note the details properly in their system. A month later I received a bill for $65. I phoned Rogers and they told me that the previous agreement (for $45) was not noted, refusing to credit me for the amount that they over-charged. My only recourse at this time was to write to the Privacy Officer - and being very angry... I did. Ruling: It took 3 months... but the Privacy Officer got back to me, told me that she had reviewed the phone call, and that I had properly communicated the contract but that the customer representative had not properly noted our conversation. So I ended up winning this battle after all, but it was a pain in the ass. 2. Issue. More recently I noted that Rogers had been charging me $3.50 consistently for the past 3 months for something they dubbed 'wireless charges'. Now i'm not normally that anal, but having been a past fraud investigator the charge looked extremely suspicious and upon investigation I found it i was being charged $3.50 for phantom video and picture messages. Now, to be clear, I NEVER use the option to send video and picture messages. And to back this up, the Rogers customer rep couldn't even look up the historical log associated with these charges.. (normally, if you actually incurred these charges, they would have a historical log of the numbers that you sent video and pictures messages to). Ruling: So because Rogers didn't have proper evidence that I incurred the charges, they agreed to reimburse me. On the side, if this is really a fraudulent scheme, think about how much Rogers could profit from over-charging customers $3.50 per bill.... If Rogers captured, for conservative purposes, 10% of the Canadian market (10% x 30 million population) = 3 million ppl. Over 3 months alone, they would bring in $27 million in revenue from over-charging customers (3 million people x $3.00 x 3 months). 3. Issue. Yesterday I tried to cancel my internet and phone services with Rogers.... (Rogers is charging me $35 for 25gig data internet, whereby TekSavvy is charging $35 for 300gig data internet.... obviously i'm being wripped off.) From nowhere, they told me that I had agreed to a 2 year internet contract and that I would be charged $220 in cancellation fees for the remaining 1 year under the supposed 'contract'. Besides the fact that I had definitely NOT agreed to this, nowhere on my bill does it indicate that I have a 2 year plan. Moreover, my bill clearly indicates "12 month plan, ending Feb 22, 2012". I tried to dispute this issue but to no avail, as Rogers insists that their 'notes' indicates a 2 year plan and that this overrides any other evidence. Ruling: Since when does a monthly bill, indicating a 12 month contract be less evidential than the 'notes' of a customer representative? I could have written my own 'notes'. I was told to write to the Chief Privacy Officer. AGAIN. While I'm not saying that Rogers provides bad internet or phone services... I do think that their customer service is TERRIBLE and their business structure / process is designed to take advantage of the consumer and over-charge as much as possible. read more

I cannot even imagine a worse customer service experience. I have had a variety of Rogers services off and on for my entire adult life (over a decade.) When I met my SO who I would end up Cohabitating with, I was paying for a Blackberry, High-speed Internet (I work in web, so the top package) and Cable. This is easily $300 a month. He, as a single, was paying for similar services, in addition to his Business Phoneline and Business Internet. Quick math, We were paying Rogers $800 a month. Purchasing our new condo, we received one year free Home Phone, Internet and Cable. I needed to cancel my services, and he needed to transfer his to the "free" ones for a year. It was a nightmare. Even though the "free" came with the condo purchase, we had a number of issues, and were charged HUNDREDS of dollars in cancellation fees that took almost 10 calls to have reversed. At the end of this "free" year, we decided to cancel Rogers at home all together, keeping both of our mobiles and his office phone and Internet with Rogers for the time being. This should not be a problem right? The customer Service agents we encountered in the Cancellations department were downright rude, even though we were maintaining a bill of over $400 a month with Rogers. We had even considered moving the cable into my name and keeping it, but the CSRs were so condescending we decided to cancel outright. She then "accidentally" did not cancel the cable via our account, so after returning the hardware, we were charged another month of services. One Year of services with Rogers has cost a fortune, and amounted to easily 10 full hours on the phone. If you (like us) are desperately waiting for your mobile contracts to expire and don't take upgrades, new phones or any other goodies they offer, they are not interested in your business. Any MINOR CHANGE to your contract, reinstates another 3 years. It is completely ridiculous and the fees to buy out of a contract are exorbitant. Rogers having a "deal" with our condo builder limited us from having any other service for an entire year, allowing a monopoly on the building. Thankfully now Bell and TekSavvy etc are able to come in. WATCH YOUR BILLS. Things like buying your own cable box outright and adding to your bill warrants a charge and a renewal of your contract. It is audacious. And why would a Blackberry be $90 a month on a 3 year contract? I lived in Asia, my phone was $30, SIMs for a new country were as low as $4 and a $20 card had me calling (including Canada) for a week or more. no contracts. How will I know where I will be in 3 years? We have since switched to TekSavvy, and will be (May 2011!!!!) switching mobile providers as well. Rogers is probably my most loathed company in all of Canada. read more

I can't say enough to dissuade people from going with Rogers for their telecomm needs. I've seen it time and again with my previous contracts and friends' services. Astronomical bills. Who-Gives-A-Shit service. Contractual nightmares and irregularities. If you want that You're-Just-Another-Number feeling, in addition to that What's-This-Other-Charge question with each bill, go with Rogers. read more

Dear Nadir Mohamed (CEO), The company that you preside over Rogers Communications, specifically the wireless division has a long way to go in terms of your business practices and service. I'm an avid investor in the stock market, your last quarterly numbers indicated that customers in the wireless division are leaving in droves to competitors like Tek Savvy, Acanac and others hence your current 50% promotion to new customers. Here is an example of why customers leave in droves. I have been a customer of Roger's high speed internet services for years. Year after year you add hidden charges without notifying your client's i.e modem charges increasing every year when in the beginning you never charged anything. So I called in to your retention team indicating I was leaving for Tek Savvy ($24.95/month ( a lot cheaper), same speed, unlimited downloads and a rent to own modem program) unless I got a better deal as a loyal client. Your phone representative said he couldn't do anything since I technically wasn't a new client. So essentially you treat loyal customers like garbage, you should know that it cost more to attract new clients than retain existing clients. Eventually we figured out that we could set up a new account but a new cable would need to be installed with a new rate of 50% for the first year. So a technician sets up the new cable and a new account is set up with a new modem. I return the old modem to a local Roger's store a few days later to cancel the old account. A technician comes to my house later that day and disables the internet service (old and new account), phone connection and television connection in error. I called Roger's to have the technician to come back right away. He comes back and reconnects everything but the internet service saying, someone else would have to come back to do the reconnection. I argued with him and finally his supervisor came and agreed that they would reconnect the new internet service they cut in error. No accountability for your errors, stupidity at it's worse. A week later I get a bill asking for $39.95 for the work that the technician completed which he was at fault for. I called customer service and asked them if they were serious about sending that bill. The phone representative indicated that this was the process in place and customers needed to call to have this corrected. After an ongoing dispute running about 5 mins of how ridiculous this process was, I gave up and hung up. Eventually everything got resolved. The 1 star you got was for the internet connection running with minimal disruptions but in about 1 years time, you will be losing another customer. read more

If I can give them a negative star I would. This is the second time they've messed up my invoices and I've had to fight with them to not disconnect my service. The last time, they guy realized he had made an error in the billing dates and they invoice was actually not due until the end of the month. This is after 12 calls per day starting at 7:30am-11pm, and a notice of disconnection. Invoice was paid, and they sincerely apologized, whatever things happen. Came home today and there's another letter on my door and I'm like wtf?!? I had just paid them in January and even called them to assure that everything is ok, once again, CSR looks and says, "yes, everything is in good standing, you have no issues." Call them and they say, "oh sorry, he made an error and you do have an outstanding balance of $274.35, which needs to be paid ASAP as we are disconnecting you tomorrow." I reply," Ok well I called in and I was advised that everything was in good standing. May I get an extension until my next pay period?" Javier says, "No, it's due today and we are cancelling you tomorrow". Ok guess I'll take my business elsewhere. Paying today and hauling my shit to your kiosk tonight. Bye bye Rogers! It has NOT been a pleasure having your service! read more

It's probably a good thing that I write this on a generally grumpy day; I'd hate to turn my anger on a business that didn't deserve it. Rogers, however, is a suitable punching bag for it's jacked up rates and commitment to abysmal customer service. Seriously; anything you ask of these guys is too much. Calling their customer service (ha!) line is a crapshoot. Depending on who comes on line, service varies from rude to hostile to indignant to simply incomprehensible. If you get someone competent on the line, you want to dance a little jig...only that might cause the call to drop, repeating the experience. Worse, they simply don't honour the agreement their representatives negotiate. As a customer for years, when I tried to renegotiate my plan in order to get a new blackberry (yes, I'm one of those), I achieved what I thought was a reasonable bargain. The phone showed up a week later with a completely different set of terms, and funnily enough, no record of my previous conversation. The damage was mitigated, but I look forward to the day when I can switch to a new carrier. read more

I am going to start at the very beginning when I was trying to get a cell phone with Rogers. First of all, they basically told me to go sit on a fence because the didn't want to give me any add-ons to my package that would mirror my plan that I had with their sister company Fido. After arguing for more than an hour, I finally got a plan that I could work with. Over the next 3 months, Rogers billed me over $4000 and I had to call in each time to get this reversed. On my 30th birthday, Rogers sent me to collections and I got a call from a bill collector asking for over $1200. I finally managed to get this resolved and it seemed like everything was fine with them, a pebble in the pond so to speak. Now, after a few months, I tried to get my girlfriend on my plan because it was a good plan and it would help her save money. Well I called Rogers again to offer them more business and they basically told me no and I had to fight with them again to attempt to transfer my girlfriends phone over. In that phone conversation, I found out that Rogers had me on the wrong plan again for more than a year. Now you are probably wondering, why I didn't notice sooner, I am a road rep and I don't always review my bill because I am always on the move so it was something that I missed. Needless to say, I thought everything was fix way back when. So I have been delaying bringing my girlfriend to Rogers. Now fast forward a few months, Rogers replaced the telecommunication box in front of my house and since that has happened my internet has gone down and my cable TV doesn't work. I am going to start with the internet. Again, I am going to remind you that I am a road rep and my girlfriend was the only person home at the time. I called Rogers and told them my internet is not working and I need someone to come out and fix the lines. I told them that I am a road rep and you need to try and come after 7:30 because no one will be home if you come earlier. They said that they can't guarantee but they will send a note to the technician because everything is done in a 3 hour interval. Well the technician showed up at 5:30. So I called again and re-booked the appointment and I told them you have to try and get the technician to come after 7:30. The tech again showed up at 5:30. At this point my internet was not functioning for 4 days. I had to wait until I came home to finally get the internet fixed. When I called there customer care line, people were rude and didn't seem to care what happened. I had a guy named Mo in customer relations that was rude right from the beginning and refused to transfer me and told me to call back and speak to someone else. I have a "supervisor" Freddy tell me that I was not respecting Rogers time because no one is home when they get there. Those were the worst 2 that I got in my 4 hours trying to resolve this. Now the story does not finish with the internet because now my cable doesn't work. So I book for the technician to come over and fix it. I rushed home from the office so I can be there in the 3 hr interval. I was trying to "respect" Rogers's timeline. The technician came over but refused to come in and fix the cable because of barking dogs. One dog was in the room and the other dog was in the crate. So I told him to leave and when I called to complain. I got some lady that said "he felt endanger" Of what, the dog in the bedroom or the crated puppy. Rogers does have the ability to be a good company they just employ below than sub-par people that don't care about what happens or who leaves as their customer. This is some of the worst customer service that I have ever experienced. This issue is still ongoing with Rogers and I will post some updates as they happen read more

Rogers Plus - Electronics Near Me - Toronto, Ontario

Pure garbage for internet. Up to 1 gig. Why not go with up to 1 zillabit. Since it never gets up to what they claim they might as well shoot for the sky. read more

So did I mention how much I hate Rogers? Bunch of scam artists. When I signed up for my wireless contract over a year ago, the guy @ Rogers said I would get a text message to let me know when I was at 75% of my data usage, then another one at 90%, etc... Just received my bill and I'm being charged over $120 in extra data usage. Didn't get any messages telling me I was going over, of course! Rogers rep said they no longer do text message notices as of 2 years ago and there's nothing they can do except transfer me to the credit department to arrange a payment plan if I'm unable to make it in full. Ummmm yeah, how about you go screw yourself. read more

I have been a rogers customer for 20 years, with just cable at that time. I now have cable, home phone, internet and 3 cell phones. I never went over my data in all the years I've had cell phones, now that they have unlimited data for and extra fee, I regularly go over my data and get screwed into paying overage fees. I call to complain and they just tell me that I can increase my plan (for more money obviously) to avoid paying more money for overages!!!! enough is enough, I ham paying $450.00 a month for the last time, I'm now a free agent, not going to resign with rogers, they are crooks!!!! read more

To begin with a positive, the only positive benefit of Rogers; great wire less connection across Canada. Otherwise this company provides beyond the worst service I have ever received. Not only do I spend roughly 180 on my cellphone bill monthly, which they claim I have the best plan available... I have been scammed out of 100 dollars plus 878 dollars through a "broken lost stolen or damaged" warranty I had bought from rogers when I had purchased my IPhone 5. And 878 put on my visa by the scam warranty company ROGERS had signed me with. I spent endless hours on the phone chasing after rogers after the warranty company seemed to have folded (the warranty headache is a different 4 month ordeal), rogers has promised me many things, none that I have received. I would like to share with any one thinking about signing with rogers. When the warranty company couldn't send me a Canadian phone (why would Rogers- a Canadian company- partner with a company that can't send a Canadian phone) the warranty company offered to send me 650 cheque to buy a new phone. Having been out of a phone over a month and still paying by outrageously expensive bill, I was urgent. I resigned a new contract (stupidly and out of comfort) with rogers. They claimed they would credit me 278 some odd dollars as I asked them to give me any discount possible. * this part comes up again. **this credit has not been asked plied to my asked plied count 4 months later... not holding my breath. I contacted Rogers when the company folded, very upset that the company was folding and I still had a 878 dollar debt on my visa that has collected over 100 dollars in interest ( I am a student and simply can not and afford to pay this). No phone, no cheque. Rogers transferred me over and over I re explained over and and over. Finally Joy (apparently the head of customer service department and the " highest level" I am allowed to speak to) calls me saying he is dealing with the warranty company and will get them to follow through with what the company had promised. I travelled to UK for a month and when I arrived home I started contacting rogers again. Hours of phone calls, empty promises and lies. Claiming they had come to a conclusion and sent me and iPhone 5S. .. that not only did I not ever receive in the period of September to October. I have already bought a Samsung S5... what good does a degrade phone do for me. It does not pay off the 878 debt or the 100 warranty I was unable to use. Insulting and a lie. After much argument and upset and time consuming phone calls being left on hold for more than 10 minutes at each time. They agreed to refund 700 on my visa * claiming that they have given me the worth of the deductible in the "credit they claim is on my account" insulting lies again.. After argument and persistence on my part they agreed to refund 870. Still missing 8 dollars not to mention the cost of the warranty to rogers, not to mention the 100 plus dollars in interest. They claimed I would have to pay off my account including all phones associated with my account, a head of normal time to receive the reimbursement. Having to give them my full credit information. Which I believe they only need card no. And expiry.. We have always paid on time for every bill exception of the time we though we were getting a credit from rogers... which we later paid. My parents (the main account holders) were so insulted they said they would pay on normal billing period to avoid any future Roger scam. I emailed christian (the guy who joy passed my case over to yet who apparently has no liability over anything that has not happened ed) to let him know when we had paid it. No response or reply stating it was understood. I received my 2nd call ever from rogers regarding my case from joy yesterday. Stating They can only reimburse the amount on my account. And reimburse the remainder when the account is paid. I can't even exclaim the time and inconvenience signing with Roger has caused me. Currently trying to find the best solution in resigning with a different company and cancelling my current account (even if I have to buy out my ridiculous rogers contract). The service is insulting and the experience is degrading. It is sad because my family has only ever been with rogers since we first received our cellphones. Continuing out of fear of change, but staying in complete dissatisfaction and disgrace. read more

very unsatisfied with the value associated with this service. Its too expensive for what they provide, and its time to go elsewhere. Enough is enough. Not to mention they keep changing the channel selection without notice and the internet seems to be getting slower day by day and its getting on my nerves. Its time to try another provider. Not Bell though, they suck too. read more

Their customer service is horrible, they are impersonal and use every trick possible to screw you out of the most money possible. They care nothing for their customers and use their market power to bully customers. I signed up for two months free internet and cable when I moved into a new building. They told me nothing about a contract or fixed terms. After four months of service i decided to cancel my cable cause I wasn't watching that much TV. They told me I had to pay a $250 fee for canceling or payback the two months because I was canceling before my one year term ended. PROBLEM: They never told me about being in a fixed term or contract. How deceitful and scheming. They come up with anything to screw you out of a dollar. AVOID ROGERS AT ALL COSTS read more

I get a call every now and then from their department who says, "We're just checking to make sure that you are happy with your services. Blah, blah, blah, would you like to try a free month of *insert crap here*." If I were unhappy, you would have heard about it by now. If I were happy, you calling me while I'm working has certainly pissed me off. Stop calling me unless you are calling to let me know that I'm getting a discount. If you want to sell me something, do it when you are trying to retain me from Wind Mobile. And hire some Canadians who need jobs. I don't understand WTH some of your reps are saying even though I know it's in English. read more

Whenever you need to deal with Rogers (and most people would rather have the flu), this Rogers location at 333 Bloor East called the "Rogers Campus" (they are so cool, aren't they?) has THE WORST CUSTOMER SERVICE IMAGINABLE. I really try to say something positive, anything, but it eludes me. Their managers are , and this is HILARIOUS considering that Rogers has a notoriously abysmal rap for customer service (I think recently they had to bring someone in at the Exec level to improve Roger's customer service issues!) are absolutely inflexible and SO SO INDIFFERENT TO ANYTHING YOU SAY, AND DONT GIVE A CRAP; they are rude, they have no power (or won't help) to help Roger's many years of loyal customers at the store level. Absolutely no budging, no incentive to keep you at Rogers. Their CSRs are generally floating around the store, knowing little about the hardware of phones AND EVEN LESS ABOUT YOUR BILLING PROBLEMS. I dare you to go ask one of the people on the floor a specific date related question (when did this phone plan kick in, or how much data have I used on my iPhone) - dare you! 99% response? "Sorry, our system can't see that information" and this from a multimillion company that I think runs Windows 98 or some sad software that tells you nothing about your account. After years and years of having little choice but to deal with either Bell or Rogers, the common adage I hear is "Bell is really stupid, and Rogers is pure corporate evil", and THIS LOCATION is the epitome of the worst client service I've ever had the misfortune to deal with. Sorry. I tried to think something positive. I'm.... At a loss and oh I try so hard to have a balanced review. This location at 333 Bloor E. of Rogers stores is a DISASTER. read more

Oh, they aren't that bad. Sure there can be tons of improvements, in terms of customer service and pricing. Depends on the service, it's either the same or more expensive than their competitors. Wireless (3 star), yes you could find something with better rates in the city, and depends on your priorities (coverage vs cost vs handset). The reason I'm sticking with them is because of the bundling gets me 15% off. Otherwise I'd probably go with Fido. I also got a good plan that doesn't exist anymore, so I have to keep it. They do not do per second billing, which actually could save you a lot of money. They do offer options like Rogers to Rogers calling free, free incoming and My5 Canada calling (5 people you can call and text for free all over Canada). Majority of my friends/family that I call are Rogers/Fido so it all works out for me. Otherwise we all text or msg, saves a lot of money. For Cable (4star), I've looked into this. There are alternatives if you don't care about your channels or the PVR. But if you're looking for legit and with PVR capability and don't want to bother with work around and actually like watching TV on the TV rather than off your computer, you're stuck with Rogers or Bell. I compared both companies before, and it is true you do get more for your money if you go with Bell, but they trick you and give you a pricing based on the first month and bundling. In addition, a lot of the channels commonly watched is owned by Rogers. Therefore, something like Citytv and CP24, on Bell, you have to pay a premium (or get a fancy channels package) to get, whereas you would expect them to be part of basic cable. When I did a comparison of the two channel line ups and what I would order, it turned out that HGTV, TLC, Food Network, I had to pay a lot more, but I would get more channels. This is when I decided to go to Rogers and see if they could price match. I do also like the Rogers On Demand function for sure. Helps if I miss a show, and didn't record it. But it's a toss up, you could stream these shows any time you want off the actual network. For Internet (2 star), there are better and other companies that will give you more. That's for sure, and yes, I am considering switching. For the amount I'm paying now, other independent companies can give me double the bandwidth. Home Phone (2 star) I have the basics. No frills, no extra features, although I would like call waiting. But really, who needs a land line? I have one because when I moved out, I was used to it, but also good for emergencies, or dead battery. I do prefer talking on a regular phone instead of mobile when I do have the choice. You'd think that with this technology becoming obsolete, they would offer more incentives. Anyhow, it is what it is. Overall, they aren't going anywhere, but I do like the growing competition which makes them try to stand out more. If you want a really good deal, do your research and then call their customer retention line and try to get them to price match it. I'm curious about the percentage of people actually paying full price for all these services. Call them, and maybe like me, I called them and made them price match to Bell (all services except wireless). I am saving at least $60 a month now. The only catch was to extend my contract for a year. They do offer perks from a loyalty standpoint. I've been with them consistently for 4 years. When I got my hardware upgrade, it was very simple. The guy even offered me a new plan (i didn't take) but gave me bonus of 100 daytime mins (total 350 day time mins) basically running me unlimited phone calling. That was pretty sweet. After I got my phone and renewed my contract, I did get a customer rep call asking me about my plan, giving me another chance to negotiate and change it. Oh yes, if you ever get a hardware upgrade from Rogers, ALWAYS pick it up in store, don't get them to mail it to you (Even though it got to me within a day). The battery was faulty, and instead of going to a store to swap out the battery, I had to return the entire phone (it was a pain), via UPS. Plus, you probably have more flexibility in terms of plans etc at the store. Go to a Chinese store too, they may have promos they don't even let you know about elsewhere! read more

I hate to say this because I have a long standing grudge against the company, but Rogers really came through for us this weekend. We recently moved into a house with absolutely no landlines in it. None. This meant trouble for us as we needed to move our phone and DSL service over. We had a friendly Rogers tech in our house who heard the conversation I was having with our phone guy including the part about us having to contact an outside electrician to get it installed, then wait up to three weeks for our phone/internet to work. He told us that he could hook us up with phone and internet that day, no installation charge since he was already there, and with a few extra months and other stuff thrown in. An hour later, we were fully hooked up, which is better than the other guys, since we would have had to wait 5 business days for our DSL to get up and running even if we HAD a phone line, a huge problem since I run a home business. Also, this was on a SUNDAY. From my experience, these guys are fine as long as you keep note of days that contracts/promos expire (you need to cancel 30 days in advance) and watch your bills like a hawk. They're happy to fix any discrepancies and are pretty easy with the promos if you take the time to talk to a customer rep. The only problem we have with them is that they split similar channels into different packages so you have to buy more than one package if you want the whole deal. read more

One of the most despicable and detestable companies any person can do business with. Rogers has absolutely no respect for their client base and is hell-bent on stealing as much money from its customers as possible. I bought a new phone from a Rogers store in December 2022 at Fairview Mall in Toronto Ontario. The rep who sold me the phone said that he would provide 3 months of free insurance coverage for the phone. Of course, within a month of entering into this new contract agreement, I come to find that Rogers is charging me for the insurance I was told was going to be free for 3 months. I call Rogers only to have them tell me that nothing was written on file and that the Rogers stores operated almost unilaterally from the actual Rogers call centres and that I would have to go back and argue with the people at the Rogers retail store because there was nothing they could do to help me. ARE YOU GETTING THIS? THE ROGERS RETAIL STORE THAT SELLS ROGERS MERCHANDISE INCLUDING PHONES WITH CONTRACTS DON'T ACTUALLY WORK ALONGSIDE THE ACTUAL ROGERS COMMUNICATIONS CENTER-THEY'RE SEPARATE! You can't make this up. Absolutely absurd. Please keep this in mind: this company will do everything to take more and more of your money, including lie to you. They will never investigate or go out of their way to help you resolve any problem. If you are looking for a major headache or to feel taken advantage and/or to find that more and more of your money is being taken from you on a regular basis, then look no further than Rogers Communications! Absolute scum! I warn everybody to STAY AWAY FROM THIS ABSOLUTELY HEARTLESS AND CORRUPT CORPORATION. read more

Rogers decided I use a Telus tower in the place they sold me the phone to use it in (Tofino), and restricted me to Rogers towers only, which ended my cell phone service. But, it didn't end my contract. So they sell me a phone to explicitly use in Tofino, then turn it off, then demand payment. Signing a contract for a service with this company is dancing with a devil that would literally eat you for a dollar if it thought it could legally get away with it. read more

Looking for High-Speed Connection Direct to Hell? A snarl of unused Rogers cable runs along along the outside wall of my house, at waist level. It's a hazard and interferes with my wireless (if live and uncapped) and an eyesore (if dead). I just spent 53 minutes on hold or speaking to one of five different people to request that Rogers clean up its mess. I was polite for the first 45 minutes, even considering that this is my third call on this issue. I'll give it another shot tomorrow once my blood pressure and my mashed, sweaty ear recover from today's Rogers Communication-fest. Things are going downhill. After the first call, a technician came to fix the problem but didn't do anything because it was snowing. He said he'd come back that Saturday. I think it's safe to say it's not going to snow for the rest of the summer but I haven't seen him. Did I mention that Rogers' hold music is an eternally looping song featuring India's answer to Kenny G? It is interrupted periodically by what you think for a second is a person but turns out to be a recording reminding you that if you hang up, the time you've already wasted on hold will be even more of a waste. Monks chanting "hang up now... give up now..." would probably be less dispiriting than Rogers' mobius loop of saxophone polka. Getting rid of Rogers would be like trying to stamp out dandelions. But if you like yourself and you've got another choice, I suggest you take it. read more

Leaving Fido is similar to a bad marriage break up. I just want to get over it as soon as possible. I had been Fido's customer for 8 years. They are charging me one more billing cycle before I can cut my plan because I am suppose to give them 30 days notice. I don't think this policy is fair. Why do I have to pay for service that I am not going to use? read more

I have a number of serious complaints over the past 14 months: 1. Unreliable Wifi connection with frequent disconnects (in fact, it just disconnected for the third time in three days, as I am typing this review, forcing me to transfer to Notepad!). Some Hitron modems/routers appear to have very weak and unreliable Wifi signals (this seems to be a known issue per Google). The signal for my own Wifi network is often much weaker (fewer bars) than nearby networks from neighbours. To be fair, I have not taken the time to replace the modem/router, as the signal seems to come back within minutes (and sometimes with a network reset). More recently however, this problem has been getting much worse (e.g., disconnecting for hours at a time). 2. "Guaranteed savings." Please note that the guarantees in the packages are "guaranteed" savings. Hypothetically, if you are guaranteed $50/mos in savings for a package, and Rogers decides to raise the regular price of the package from $150 to 170/mos two months in, then the price you pay goes up from $100 to 120/mos two months in. In other words, do not expect your bill to stay the same during the 12 or 24 months you thought you were entitled to according to the "deal." They can raise the prices on you at any time, without any prior notice. 3. Mysterious charges. To make matters worse, I've found that my monthly charges are often incorrect, even after taking into account any unannounced price increases. I would recommend contacting Rogers, but be prepared to make multiple calls over many days to try to correct the problem. Part of me would rather not waste hours of my time trying to deal with this, but something about these extra monthly charges (which the support folks can't seem to explain) really gets to me. 4. Unreliable support. In addition to the above example, I have also been told by support staff that promotions for existing customers that I clearly see on the My Rogers web site "do not exist" or "could not be found." These attempts to change my existing package usually lead to Rogers trying to sell me a different and more expensive package that "I qualify for" that I neither need nor want. Overall, I have wasted quite a lot of time over the past year or so trying to troubleshoot my Wifi connection, call Rogers support, and deal with other miscellaneous absurdities. My impression is that the company is incompetent and/or duplicitous (more than likely both). Will be leaving Rogers soon. read more

Pee-u, this might be the worst Internet service on the planet. Even Shanghai has better band width. What's wrong? A lot. Where to begin: DNS redirects, blocking certain sites at certain times (is this China?) and over all snail like service. Ohh how I miss the abundance of free stateside wi-fi. To be a squatter again would be soo sweet! read more

-props for good service on cable & Internet and tech help -thumbs down for rates and pesky sales people I've used Rogers Cable for years. I now have Internet and Digital Cable for which I pay, what I think is a disgusting amount of money a month ($80). My service has been good for both, but when there is a problem and I call for help, if I can by-pass the irritating phone system, the customer service and tech people are very helpful. My gripe is with the way in which they structure their billing and the way in which they go about pestering me to sign up for their Home Phone service. I must get a phone call a week and a brochure a month from them trying to get me to join. If they took the money it costs them to try to recruit me and took it off the price of their services, I might be more inclined to switch. Recently Rogers sent out a notice trying to convince me that they've improved the value of their Internet service to me. I used to have Internet Lite or something and now I've been switched over to a package that's lower on the scale and has a limit on bandwidth use. Well, that's all fine and dandy now, but in the future when everything is on video and you need more bandwidth to do the simplest thing, it won't be. I don't have a clue how much bandwidth I use and frankly I don't care. I don't know how these wireless companies get away with it. Government, where are you? read more

Just, the worst. Continuous overcharging for poor service and rude unhelpful customer service reps. read more

This is really a 2.5 star review but it combines two different aspects of their business. Kudos to their technicians... the ones you deal with in your house face-to-face. You're given a timeframe as to when they will show up and they generally arrive within then. They do what their supposed to but I've found they also go above and beyond. They fixed one problem for me recently and kept other potential problems at bay (i.e. replaced cables that were over eight years old with new ones free of charge). Groans to the reps you have to deal with on the phone. There's the odd one that impresses you but for the most part, calling their job "customer service" does a disservice to the other organizations that actually do provide you with good service when you are speaking to them on the phone. At best, you get your call answered and what you want done but quite often, they make it seem like they are working with Commodore 64s. Accounts are not set up properly, you get billed for equipment you don't even have or services you didn't even order (nor have) and when you want them fixed, there is zero explanation or apology for why it happened in the first place. The worst occurs when you need something done that could span more than one call. You hope that notes are left on your account so that you don't have to start over again explaining your issue to the next rep but I don't even think their systems are capable or storing information other than your bill, your services and most importantly (to them) what you owe. Sadly, the best alternative is not to have any kind of cable television which won't help if you like some specialty or sports channels. read more

Yes Rogers, They seem to be throttling Neflix and sometimes my Apple TV. When I spoke to them they inferred that the problem was at Netflix's & Apple's ends respectively. Secondly the customer service is good but in my case being put on hold means being cut off with no call back. Lastly the method for calculating a persons usage is more likend to conjuring of a dark arts spell when I asked why in one month from switching from Bell to Rogers I had a 59.375% increase in usage for a partial month. Called Tek Savy and my modem comes next week for the same price but a five fold increase in usable bandwidth. read more

Rogers technician came for the 1st time unfortunately it was fire alarm testing day and according to him cable room was full of people so he couldn't do it 2nd time the other technician came I took him to management and cable room basically everywhere cause I don't want him to go back just another stupid reason however he doesn't fully trained about fiber cable he told me to bring someone who knows on same day but apparently he was lying and that person never come. I don't see the point of sending useless untrained technician it is such a waste of time. I don't even wanna give 1 star for this garbage company. read more

I have complaint to CCST, I have cancelled both phones. and any other services we had with Rogers, Currently we enjoy unlimited income/outging for $40 each phone. read more

Worst customer service ever.... period. I was away on holidays and came back to get a call from their collections dept about an overdue bill, a company account for an internet rocket hub. Sarah Lynne - Employee # 690297 said that I had an outstanding cell bill, to which I told her, we did not have any cell service with Rogers. Her first statement (rudely) was " then you better talk to Fraud because someone has stolen your information". To that I took the time to ask a few more questions and got her to look at her screen to see that it was actually for Internet Access, not a cell bill. She was ridiculously rude and unprofessional. When I asked for her boss, she basically said she was the only one in charge, and she could only pass me to customer care. After pressing the matter further, I got her to send me to her supervisor. Amanda - Employee # 656349 is apparently the supervisor of this crew... after talking with her for a minute I see where the lack of customer service comes from. I would not allow her to work cleaning floors in my business, let alone talk with a customer or train a staff member on how to deal with clients. It took me almost 3 minutes to get her to write a note in our account (Again) that since we have ebill, if there is an issue, they should email the address on file that goes to our accountant to get that taken care of. Apparently since no one in Rogers reads notes, they do not even bother putting them in. I have asked this on 3 other occasions and apparently no one listens. Rogers... you seem to hire the bottom of the barrel, you do not train your staff, you do not care about your customers and you do not care about your name. That shocks me. You would think in this day and age, you would understand that a simple courteous answer would have me raving about your services in the fact that you reminded our company that a bill had gone past due. Instead you have an extremely pissed customer that will take all the measures necessary to not do business with you again, and inform others how horrible the experience was. I suggest you change the name of "Customer Care" to anything but... as that is the experience I have had. I will be informing our accountant to change over all other mobile/internet services to bell. Apparently the fact that we have 30+ staff with iPhones, iPads, rocket hubs and rocket sticks is not enough of an incentive to treat us with any customer care. read more

I only gave them 1 star because I'm forced to give them a star. Rogers has always been known for bad service. You would think someone at Rogers would care enough to improve the service to change this reputation. No, they have just decided to make there service WORSE by not allowing full use of the service I pay for. Then they don't provide customer service at all, they simply transfer calls. I urge everyone to cancel your service with Rogers. Even if its for only 1 year. Shut them down so to give them the message. Rogers sucks!!! read more

These guys are crooks. They allegedly sent me a text message stating that I was near my data limit on the last day of my billing cycle. Apparently me not wanting to go over I added a top up(which I have always understood to be for that month in the past) Not suspecting that they were going to add a 50 dollar a month(80 percent more to my bill) recurring monthly. I have been paying my bills in advance to attempt to have a hassle free billing experience and not thinking that i needed to check my bills as I have 10GB with them. They have stolen almost 300 dollars of my money with this "TRICK" looks good on you. Check out Public Mobile People! The most unethical business practices I have ever seen. read more

I wish I can give no or even negative stars for that company for one star is too many. The worst company I've ever had to deal with in all my life. I was sold a package but after a few months it was cancelled and they refused to reinstate it. The reason: "the account was suspended and cannot be modified", whatever that means. The bills are always higher than what was agreed so I had to call them every single month to fix the bill amounts. Their bills are also incomprehensible and I don't know why, it can't be that difficult to produce clear itemised bills, all the other companies do it so why can't Rogers? Another sign of incompetence and inefficiency. When I tried to speak to someone on the phone, all I got was useless and frustrating machines. I chatted to someone on the internet and although I got the usual and polite "I regret ... etc.", the person had no power and couldn't help me in any way. After more than 40 minutes of "chatting", he just told me to speak with someone else in another department. First thing tomorrow, I will cancel my Rogers account and will never have anything to do with this company. What a complete nightmare. read more

Rogers has changed its technologies and forces customers to pay more money to use this new technology, otherwise, you will suffer from interruption of service every minute. I have a home internet from Rogers at a speed of 500 MB, for days it has not been working and has been interrupted continuously and very slow, my children lost their online lessons. Today I contacted customer service and after a tenth unnecessary repeated questions, resetting the router and changing all settings, we came to the only available solution from Rogers, what is that? take new offer with more money and new technology which guarantee the stability of your internet, WHAT? WHY Rogers do this??? at least transfer your customer to this new technology directly without additional cost or keep the agreement as is with the previous service but NOT push us forcefully to take your new offers???!!! read more

This is actually a review on Rogers' wireless service. The entire time I was in Canada, I had full wi-fi coverage/services on my Blackberry pager. Oh my, I was in heaven! In America, wi-fi coverage is constantly changing as you move or drive around. At times, this can be frustrating. Not in Niagara Falls and Toronto areas. Full wi-fi coverage...the entire time. Now, that's impressive! read more

Rogers -- you and I have a love/hate relationship. You provide service for the necessary evils in our lives and I have been w you for 14 years. Currently -- 2 iPhones and an iPad. You're brutal when we get in fights but for the most part you're alright. I am happy with my plan and am a well informed consumer. I know what else (and who else) are out there and you're still my choice. read more

Rogers is the most frustrating service provider on earth. God help you if you require any service. It'll take 4 tries and they won't succeed in even the simplest of tasks in the end. Choose another company all together. read more

I just seen your advertisement regarding our youth. You people need serious help. Also I was a client for years. Although I purchased my equipment and set up a monthly contract, you still locked my property. I discontinued services and you wanted more money to unlock my property. I'm going to post a video where I destroy my rocket hub rather than give you the $50.00 to unlock it. Yeah Rogers it's like that and keep posting those commercials. Everyone needs a good laugh! Clowns just go away read more

My experience with Rogers Home Internet is horrible! Pros - Speeds are meh Cons - Frequent downtimes - VERY EXPENSIVE - Bad customer support - Pay more for better/longer uptime - RIP OFF! I used to be paying $200 for a 15Mb connection. - Scam artists read more

Back in June, I wanted to get my dad cable TV and home phone. I was told to call some 416 number and the guy said it was going to be $40/month plus $19.95/month for home phone with 2 features. I said lets set it up. The guy said I'll give you 6 months free of the best cable, phone and internet. Who is going to turn that down? I asked, "what's going to happen after 6 months? Will it still be $60?" The guy assured me it would be. Assuming that a big company like Rogers stands by what they offer their customers, I decided that it was stupid not to turn down 6 months free of the best packages. Fast forward 6 months to the end of the free services... 2 CSR's tell me there's no way that the $60 is going to be possible. The best is $115. Nope. I want the $60 that was promised. And then $80/ month was the best. Nope I want the $60 you guys promised. I was told the person who gave me the 6 months free doesn't work in their department and is trained differently. But that shouldn't matter. He works for Rogers. Nope. They don't budge, that offer isn't valid anymore. After expressing my frustration with the lady, she said she wasn't there to argue with me (Nice lady) and if I wanted to speak with the supervisor about it, I could. Of course I want to. I explain to him the situation and he says the best he could get me was $76/month for what we wanted. Okay fine. But I wanted to talk to my dad in private and see if that was okay with him. The supervisor said call back anytime before the 12th when the trial ends and I will make a note in your file with the quote. I called today and now the lady says that the price the supervisor gave me was the wrong price. And the new price is $97 with taxes.. Even though the lady before him offered me $80, she couldnt give it to me for $76 ($86 taxes in) because it was a mistake. (Uhhhh the supervisor gave me a price of $76 by mistake but a CSR before speaking with him offered $80 in the same call... RIGHT) I called her on that and she said nope, that was wrong too. They never told me the prices were subject to change in the beginning, either. Only when I complained about the promise they made to me they mentioned it. I am so FURIOUS with this company. TERRIBLE customer service. They LIE to you, make FALSE promises and have NO idea what they're talking about. If you have a choice, go with a different company. It was a nightmare dealing with them and I have absolutely ZERO nice things to say about them. Frickin liars. read more