Horrible "Customer Service"
I visited this Rogers location on Sunday March 16th 2014 to acquire a new phone, as the night prior both my wallet and cell phone were stolen. Two months prior I had purchased a Nexus 5 from this location through my account with Rogers, and seeing as how the only ID that was in my possession and had not been stolen was my passport, I decided to bring my passport & the receipt from my prior purchase as proof that I was authorized on the account (My name is on the account). The self proclaimed "manager" was so unbelievably rude & refused to help me. (Might I remind you once more that all of my worldly identification documents had at this time been stolen the night prior). I left the store empty handed, and was told to acquire further identification.
I never write reviews, but the way that this individual treated me was just absurd and not at all acceptable. Correct me if I'm wrong but am I not the CUSTOMER? Does your job as a customer service representative not entail you to service customers as opposed to berating them and go as far as smirking and pointing whilst you berate?
This was by far the worst experience I have ever had ANYWHERE. Oh and for some off reason I have been a Rogers customer for over a decade. Definitely rethinking that decision. read more