Yikes! As I scroll thru the reviews and see generous 1-star ratings and terrible rants about Rogers I wonder to myself, 'are we all suckers or what'?! This company's business model is ridiculously abusive to the consumer. I only wish I did my due diligence 4 years ago before signing any agreement with Rogers wireless. I finally broke up with them today - mid contract and on the hook for a small fortune in payoffs but I also feel elated because I never have to do business with these gougers again! Things that bug me about Rogers: 1) 30-day notice of cancellation. Failure to do so and you wind up paying a full month of service which you end up doing anyway - just depends on whether you want to do it on the front end or the back end of service termination. 2) Unlock fee. I mean come on... 3) Zero customer retention. These folks could care less if I stay or if I go. The online chat agent couldn't get me the Customer Relations number fast enough so I could cancel my account. At that point they want to sell me a different phone/plan. My advice to consumers is twofold: First, if you are here reading these reviews and contemplating doing business with Rogers wireless then congratulations because you are a very big step ahead of many of us. Second, if you are still in an agreement with Rogers cancel it. From a cost standpoint I know it's expensive but trust me when I say you will feel good getting that monkey off your back! read more

Horrible customer service. I had my contract ending and an $80 dollar upgrade/buy out fee. The IPhone 7 was 49 dollars at Rogers and free with all of there competitors ( Telus and Bell). The girl at the Rogers store told me to call in to the help desk to get my upgrade fee waived. When I called in they said they couldn't waive the upgrade fee. So I said that was fine and asked if they could price match the cost of the IPhone 7 because otherwise it's cheaper for me to pay the 80 dollars and leave and go to Telus or Bell. They refused and the call rep told me " yeah you should probably go to Bell"!! I asked to speak to a supervisor because I thought it as ridiculous that they were willing to lose a customer over a $49.00 price match on a phone ALL of their competitors were giving away for free. I found out while in the midst of being on hold for half an hour I waiting for a supervisor that Telus was offering $100 dollar Walmart gift card and $100 bill called credit, plus the IPhone 7 for free. I mentioned this to the supervisor and said that I would still if they price match the $49.00 phone down to 0.The supervisor told me the same thing and said I should go with Telus and there was nothing they could do about the phone. When I asked to speak to the supervisors manager, he told me he was the top manager and there was no one above him. When I called him out on it, he said that he would have to get them to call me back in 1 to 3 days ( never got a call back). Way happier with Telus. read more

This is probably a most useless review, because I see Rogers already has a low rating. However, out of anger, I have to add my two cents. Rogers is utter crap. Besides the high prices their service is terrible (just speaking of the literal service, not customer service). They gave us this new Cisco modem, and the mother effer just keeps disconnecting all the time, and then it has to plugged in and out, and my router has to be reset. There was nothing wrong with my Motorola moderm... Reliable as ever, but they took that in, and exchanged it for this piece of junk. Either the "Cisco Linksys DPC3008 Advanced DOCSIS 3.0 Cable Modem" is the problem or Rogers can't get their act together. Either way, a multibillion dollar corporation, should not be operating like a two bit company. For freaksakes, just provide what you promise. read more

I spend between $120 and $1000 each month with these crooks and the moment my bill goes overdue by a day they begin collections calls. Sometimes these persist for a week after I've paid. I've had their manager assure me they'll stop and they don't. Isn't there a law against harassing people who DONT owe you money? Terrible monopoly, terrible customer service, horrible collections process. Also note there is no way to complain apart from "live chat" which is anything but or by phone. If you want a copy of the correspondence (e.g. an email) you can forget it. You can't send them an email. What company doesn't have email? read more

I just want to warn anyone that fights to get a better cell plan from this company. If you fight your way into getting everything you want, they will blacklist you. So the next time you call for anything they wont be able to help you out. You either get put on hold forever until you get fed up and hangup or your call will drop. It's amazing how much bully tactics this company uses. As soon as my plan is up, it's no more Rogers every again. read more

Internet down for over a week in downtown Toronto while paying the highest rates in the world. How does Rogers continue to have such a strangle hold on the market! read more

The worst!! Avoid at all costs. After battling with Roger's over their billing practices for 6 months, my contract fortunately expired. I called a month prior to the expiration to inform them that I was cancelling my service with them. On the first possible date I went out and got a new phone and a new carrier. Thirty days later I got yet another bill from Rogers, so I called to get it fixed and they informed me that they had the right to bill me for 30 days after cancelling because I went to another carrier. How can this be legal??? read more

The service n attitude from their customer service department r horrible!! Especially Kurt & Umesh, they r both useless, brainless!! should be 0 star!! rogers just know how to waste your time n money!! Very disappointed for their services!! sales department overpromise to make sale n customer service department provide poor, useless n helpless service. DON'T go to rogers!! read more

don't understand how this company gets away with the stuff they get away with. I have to call in every month to have my bill adjusted because Ive been over charged and this has been going on for years...I have all of my services with Rogers. This includes internet, cell phone, cable T.V. and home phone..I have received a ton of promotional phone calls and promotional emails from This company but they claim it wasn't them.. Finally I contacted the president of Rogers and got the calls and emails to stop. The president of Rogers said I was put on a do not contact list.. Over a year later, after a few disputes with this company regarding my bill. I started to receive creepy calls where no one spoke but I was able to hear them breathing, The calls were all coming from different numbers all from Rogers .. Again Rogers claimed it wasn't them and that these were spoof calls and the calls continued .. I finally wrote to the B.B.B. and filed a complaint and at that point I received another call from the presidents office. Even though the president did find out that someone within the company had taken me off of their do not contact list. They Still maintained that it was not Rogers and that they were spoof calls..I would think that if they were spoof calls the person on the phone would have tried to cell me services or tried to somehow get my credit card number. It seems like they just did not want to take responsibility for what was had happened ..I did not even receive an apology..Just beware of these people because there very well could be something fishy going on with this company.. Its too bad that we don't have more options but it seems that we only have Bell or Rogers to choose from and I think that's a big part of the problem ... read more

I have been a customer for just over 20 years. I had 5 lines at one point and now I am down to 4. My wife and kids can't understand why I hate having to phone rogers when they need a new phone. Nothing in this world makes my heart rate go up as much as when I have to talk with someone at Rogers call center. Over a year ago one my sons decided to move to his own plan. Great day, the guy was actually really good and gave great suggestion on how to work the system to get a great deal. Where is he now I dont know. I have 4 lines and I am on a share everything plan. I pay about $285 a month total. My phone only cost $30 per month, two cost $55 and the mainline is $110. I wanted to get two new phones when I was at Costco Sept 1st and I could have gotten the Apple X for $149 plus receive a 50 Costco card. All I had to do was go on the premium plus plan. This increased my plan by $10 for each phone and my plan went up 15 but I got 7 extr Gig. Ok no big deal I was getting the phones for $150 cheaper with Costco. Now get the Rogers guy on the line to make sure it was all OK. One other thing the guy from Wireless told me that he could reduce the other plans to the bring your own phone and save more money. But there was a catch. I would have to move my phone from $30 to $35. When we spoke with Rogers they said no I would have to move my plan up to $60 and the other line to $65. In total they where increasing my cost by $1320 plus tax over 2 years for only two phones. If the smart guy was still working at Rogers he would have told me to move 2 lines to pay as you go and then move back. My point in all this is why are clients that stay so long treated like shit for so long. I got mad at them once and they put me on a no contact list and all I wanted was a new phone that I would pay for. Had to get the guy at the store to talk for me. Problem was resolved but I got the feeling the rogers rep felt he was on par with boarder guard thinking he had all the power to mess with people. ROGERS PLEASE START TREATING YOUR CLIENTS WITH RESPECT. Over a 20 year period I believe I have spent at least $50,000. I am now looking at moving to a pay as you go and the same for all the family. People do not need expensive phone lines. Kids just text. I bet I could just use wifi skype call people. The lines are better. Todd from Vancouver read more

Fellow citizens I request you all not to do any business with Rogers. They have given me pain for one year regarding my billing and they never fix it but lame me for it.Poooooor customer service, I was with them for 5 years and I get this finally. They have poor systems to operate and poor business ethics. read more

Yeah, rogers is pretty terrible, any corporate place is going to be terrible. I work as a customer service rep. Haha you need to understand, if you start off angry or self rightous the call is going to go to shit!! People forget when you call customer service rep, you're talking to a person! not some douchebag who's sitting at the top of the ladder raking in your cash! No we don't usually care if you leave, if you're an asshole to me on the phone I personally hope you leave and goto another carrier because then you can be an asshole to them instead of me. Legit, call in, try to be polite, use a respectable tone, and for the love of god don't go on about how long you've been a valued customer. As a rep I don't care, if you've been with rogers for 10 years and you're being horrible to me, I hope you leave! I get calls "I've been with you guys for 20 years I have paid x ammount of dollars and I am so unhappy you better get rid of all my long distance charges blah blah blah" No... Sorry those are legitimate charges... fuck you. Call in... "Hey! I just got my bill, hoping you could review it with me? " Sure! would love to, let's see.. Ohh yeah some long distance charges... looks like you called (india, england, jamaica, out of town, whereever I don't care) And it was out of your local area... Let's see! Oh yeah we have some great rates... for long distance if you plan to call here frequently? This $5 option will save you x ammount of dollars..." "No it was just a one off situation, I was calling a friend who was out of town" "oh I see well let me credit you this back as a one time goodwill gesture, I see you're a (new customer, Long term customer, I don't really care I am just being nice) hope this helps. Hell sometimes I just add credit to the nice calls for 0 reason without telling them... That person treated me like a person... I'll just throw $50 of goodwill on there and pretend it was a mistake Be nice your your service reps! you call in, want something from the company and have to deal with a human being, starting off angry is going to get you the run around!! Call in be a dick to me and I will transfer the shit out of you all the way to mandarine technical support! good luck waiting in queue for another 10 minutes to talk to someone, hopefully they fuck you over too! I know I am ranting but legit... just be nice... seriously, try , fake it I don't care. hell, just don't freak out or act like a giant bitch right off the start! Seriously, you're an adult, act like it and you'll go so much further! I've been a rep at rogers for about 6 months, out of my start group of 30, there are 4 of us left... FOUR!!! All the people who started off nice and trying to help either quit, or became sour (such as myself) read more

I live in rural Onatrio and have poor cell phone/mobile internet coverage. When I signed on with Rogers they said that I was within their network map and service would not be an issue. Fast forward 6 months and I have been billed a ~$100 fee to cancel my account, which I was only able to use for 2 months in the winter when there were no leaves on the trees to block my signal! Two months after the account was cancelled I am still being billed a monthly service rate, one month since they bill a month behind, and and extra month since the date it was cancelled fell on the first of a billing cycle, so I got an entire month extra charge, all for a service that has not worked in over 6 months. It seems almost criminal. Don't ever sign up with Rogers! I will tell my friends, family, co-workers, and random strangers that forever. I will also happily post on any social network, message board, etc. to help save others the money and frustration that I have had to deal with. I've switched my phone to Koodo, my internet to Xplornet, and my TV to Shaw. I've had all positive experiences with these companies, and often a slight bit cheaper. Run away from Rogers and never ever agree to a term plan, because even if they can no longer provide you with the service you are paying for...they will continue to bill you! read more

The worst, most unethical service provider I had to deal with. Incompetent customer service who could barley speak English. Rogers customer service are not consistent. They lie to your face and waste your time. Each one of their customer service tells you a different information. Speaking with various rogers people shows the big disorder happening internally! The fees are a joke! A big big joke! On top of your monthly fees, which are never consistent. They have to charge you extra for some unrealistic and unacceptable service fees. My advice if you have to stick with them: Always make sure to verify what ever you are doing with them at a higher level. The ones at the bottom of the hierarchy made a mess even their managers don't seem able to clean up, something that costed me money and time. They have made feel bitter, angry and I have completely lost trust. I feel like dealing with mafia and that I should be alert all the time. You gotta pay and be careful on top that!!!!!!!!!!! It is a shame! read more

Worst customer service possible. I had a pre-paid account that had a balance owing. When I moved they did not forward me the account and it went to collections. I have tried to pay this amount twice and they still have not removed it from my credit history. They are over-priced and incompetent. read more

I would give 0 star. Bad customer service, incredibly overpriced cellphone plan and TV fees.

A long time subscriber of Rogers. Unfortunately they have a monopoly on the market otherwise I would not choose to stay with them. Incompetence at its highest! Waited on the phone for 20 minutes just so they can disconnect the call. Waited another 20 minutes to get through, placed on hold for half an hour just to be told their system is not working and they can't help me. Unacceptable! read more

I am a Bell customer and I hate them. Three weeks ago I found a Rogers flyer in my mailbox and decided to look into what was available from them. I got through to a human voice, and was quoted a monthly rate for internet service. It sounded good and I asked to see a copy of the contract. No, I was told, that's not the way it works. You sign up, we install the cable and then give you a contract. No, I said, I want to see the contract first, can you email it to me? OK, they say. Two days later I get a follow up call. When do you want to start service with Rogers?But I have not seen the contract, I say. We did send an email they say. But I did not get it, I say. OK, we'll try sending the email again. Two days later, no email, but yet another phone call. I went through precisely the same conversation three more times. I have still not received a single email from them. (I provided two email addresses.) So here is a company, that over a three week period has not been able to figure out why their emails are not getting to me, that wants to be my ISP. read more

Just spent 45 min on phone being transferred to 4 different people who are still asking me for my postal code?!!!!!! I just want to know why my business account that I pay 700 dollars a month for wont show any of the NHL games I pay for. Moving everything over to Bell, which from the reviews isn't much better,. I guess that's what you get when the government allows collusion, monopolies and heavy kickbacks for our politicians. read more

Just tried to upgrade my iPhone to a newer model-but the salesperson couldn't log into my account without me answering the question "Do you want a free email bill or a 2$ a month fee for a paper bill". I already have a free paper bill sent to my home-why would I want to pay for it when I never had to before. Don't I pay enough ridiculous fees? Corporations should get out of the habit of forcing unpleasant fees on consumers. How about "you can continue receiving a paper bill, or save 1$ per month and receive an e-mail bill". That's right-a positive versus negative interaction. Rogers probably would have a 90% sign up rate and save a ton of paper. And they would have made $ from me upgrading my phone. Rather than answer the question to access my account-I left the store. read more

Ordered TV and Internet through Rogers.. Waited a week for the technician to arrive and hook everything up. Technician arrived and had no idea what he was doing. He actually called Rogers and got them to send somebody else, so now we have to wait another week for this other technician to come. This is a new condo building so the installation should be straight forward especially in Toronto. read more

Once again, Rogers disappointed me. I called for cancellation a month ago, but they did not do it. One month later, my bill arrives and I was charged $214?!?! The representative told me no note was taken from my last call and they do not have access to the recording! WTH!!! read more

I am really disappointed with Rogers postpaid connection, they have many billing issues, they do not understand simple prorating concept when the plan is changed.Also they do a direct debit from your account when you have provided your account information a proof that you have account in Canada, they misuse it to direct debit without your knowledge.Also I was being told I will have to pay total bill of 80 including taxes but when I get bills its 100 dollars with taxes which is way beyond and there is no flexibility for plan change, they lock you up with higher price plans and cheat customers saying we cannot move to another plan even if I do not need 8gb per month, they force their plans on you and lock you in contract saying device is free. read more

I had a small business account with Rogers communication for my cellphone repair shop at 3 Manor Rd. E that had a 3 years contract expiring on Oct. 5 for a single landline with Internet access. Since Aug. 2016 I was not able to download my online bills since Rogers changed its website, so I was not aware they increased my monthly bill from $94.73 to $171.79 for the past 3 months. I was paying my old regular payment from my bank automatically as I am not aware of the new increased monthly bill now Rogers charges me. I called today to complaint and it only can make 1 month adjustment for me, and I am not happy about it, since the fault was due to its website changes that did not allow me to download my online bills as usual. read more

Rogers is the worst company I have ever dealt with they are overpriced and do not care about the customer. They made a deal with my company to use Rogers as are business phone but broke their deal with us when it came to data usage we were only supposed to pay an extra ten dollars for overage a month however they overcharged us. Avoid this company at all cost they will bleed your bank account dry. read more

I've been a customer for 16 years and it is getting worse and worse. 2-star internet quality and horrible support. Online system s total crap. I was stupid enough to do electronic billing with this jerks. Before I was billed several times wrongly extra money by their mistakes. Some day I noticed my bills became really high but I could not connect to my account. I stored the pwd electronically and it cannot be my mistake but system continued to answer that no such record. I tried to restore the pwd many times, it send me link but still same error. I called and chat to techsupport but they told me that despite I am the prime on the account my wife is the holder and only she can restore the password. She called them several times ( we work on different schedule) and set me up as the holder, but when I called for support the same story happened again - only her can do it. Last time my wife even went into the store and changed it there. Same. Right hand does not know what left hand is doing. They have very, very old system and very unprofessional personnel. I spent 2 month with multiple going through support, managers, etc. to restore my access. Horrible unprofessional service, irresponsible personnel, crappy system. Even in their stores when you come in they use same dial-phone system like in 90-th. Unfortunately a lot of my things are related with this crappy company. Will change it at my earliest convenience. read more

It's ok. But there needs to be an option to look at what was recently updated. And it should reverse the order or episodes so that it goes from most recent. read more

Ok, so this time it is about Robbers.... Signed up for Internet package (ignite u100) on Monday morning online, the sales guy tried to sell me many bundles which I refused, after much debate trying to convince them to use my new Hitron modem - which I got brand new few weeks before - and after many escalation and long time the answers I got were that they can't use any other modems but theirs!! I asked when would my service be active? the answer was "the moment you get the modem, just plug it in and u r ready to go"! sounds great! Monday night, the modem came with a special courier, opened the modem, plugged it in......No internet, "fine, I could wait till next day" The next day "Tuesday", I was checking the modem they sent me closely "Titron CGN3ACSMR" and upon a closer look I found out the modem is scratched, looks old and used and it didn't have the protective plastic on the front panel, I also found out the modem base was missing too !! Spent all day today trying to replace the modem and the only answer I got "Rental modems are used but verified to work perfectly"!! and what about the beat up modem and missing base ?? should I "glow" it to the table so it'd stand upright ?? I'm escalating this as far as I could, CRTC should hold this company responsible for this crap but of course, the Government don't care and nobody cares because it's not their own $#!t !! read more

I've been with Rogers for over 10 years now. Throughout this time, there have been many many occasions where I've had my issues dismissed, ignored or simply been told that nothing can be done. It's my own fault for staying this long. But when a company has more or less a monopoly, it tends to be easier to stay, especially when they get you with 2-3 year long contracts. I'm not one to post anything publicly on any social media site. However, my last situation with Rogers has forced me to do so, due to my contact (Kimberly Marges - KM601710) completely ignoring any phone calls or emails over the last week and a half. I'm currently trying to resolve an over four month ongoing ticket with Rogers. It started with Rogers misrepresenting a bundled package they sold me at a certain price and then charging me more for it without my knowledge. From the time this started (in July) to date, there have been multiple interactions with multiple Rogers employees with me having to explain the entire situation every time I called after waiting the standard 10-15 min to get a hold of someone. I was told several times that someone would get back to me within a certain time period with a resolution. But no one got back to me, so I had to call back in each time and explain the situation again. Finally, after weeks of begging to speak to a manager and after being promised that a manager would get a hold of me several times, I received a call from Kimberly Marges. She was initially extremely understanding of my situation and offered me a deal that seemed more or less fair at the time. After seeing that these changes for the deal she offered were not applied to my account, I've tried calling back about 15-20 times, leaving various voice mails and sending several emails without hearing back from her. After spending 20+ hours of my personal time, I don't know what else to do and am hoping that someone at Rogers will appreciate this situation and make things right. At this point, I simply want what was promised to me by Kimberly Marges so I can pay my bill and not have my credit affected. To anyone else that has experienced anything similar, please post accordingly and maybe we can all get something resolved together. read more

Since I've done my share of bashing Rogers (cable, phone, internet provider) and have made numerous calls to their customer service over the years, I felt it only fair that I share when they offer excellent service. Rogers called me to follow up on their "recent service call" to Mom's apartment, as my name is on her account as a contact. Mom has Alzheimer's and I didn't know she'd made a service call to them. When I asked what the service call was for, they said she hit a wrong button on her remote and couldn't get a picture on her TV. (She told them her cable was down.) She also ordered and had high-speed internet installed, then downgraded to light internet, then had her home phone cancelled, then restarted, had a brand new PVR delivered and installed, insisted the service guy take a 50.00 tip for his trouble, (which he adamantly refused) and ended up with a Rogers bill of $296.78. The service man had made notes about her condition, that she seemed confused and he had wondered why she wanted internet when she doesn't have a computer and that she had no idea what a PVR was but liked the clock on it. I asked to speak to the customer retention people and I explained her cognitive issues. I told her how Mom was upset they took away her old Rogers box a couple years ago that had a clock on the front and gave her a plain black box. So the lady said it would probably upset Mom if they came and took the PVR away from her and the lady said she can have it free for one year!!! Rogers will also send someone out tomorrow to her place to remove the internet modem. And...they're giving her a credit of $234.00. Now that's good customer service worth sharing.... read more

Horrible, horrible HORRIBLE!! The customer representative just hung up on me, what kind of service is that!? They told me to switch to the new netbox so I did but almost half of the channels don't work and some others go on and off. I called in and they sent a teck guy over to take a look. Problem still insisted. The tek guy came again and was extremely RUDE. Going off about how we call them too often and that if we call again, he'll have to charge us. WELL EXCUSE ME, IF YOU JUST SOLVE THE PROBLEM, I WOULDNT HAVE TO PHONE YOU! DO YOU REALLY THINK THAT I HAVE FUN WAITING ON THE FOR FOR HOURS TRYING TO SOLVE THIS PROBLEM!? NO THANKS, I HAVE A LIFE. The problem was still not solved so I phone again and the lady said that our box was broken and we have to replace it. They wanted me to take the box into a rogers store and switch it but I didn't want to waste MORE time so I told them to have a tek guy come over and replace it... She said she could do that BUT there was a $50 charge! REALLY? I wasted so much time waiting for my phone call to be picked up, waiting for the tek guy to come, Arguing with him. I mean is it our fault they installed a broken box!? If I knew this was going to happen then I would've just kept my old box! If it's their fault, they should solve the problem, why should I go through all this? Is it that hard to just sent someone here to replace the box? Now the internet.. I don't even have any words to describe my experience with that. It's extremely slow, sometimes to the point that it doesn't even work. I've called in multiple times and still no improvement. We pay for high-speed cable UNLIMITED. OUr bill comes out to well over 300 a month so is expected better service but Noo! I've never felt so much hatred in my life! Cell phones are extremely expensive. We have 3 in our family and they won't knock down the price. We are long time customers but still won't give us a discount. Why am I still at rogers? I have no idea. As soon as I do some research on other providers, I will switch. I was at bell before but they were no better. read more

Oh Rogers...biggest SCAMMERS of your MONEY and your TIME!!! Im at the point where im taking this to to court! Consistently charge you beyond your monthly agreements and when you ask "how so much?!" ...expect to either be put on hold, explain your story 5x to 5 different imbeciles, who blame you for it, for about 2-3hrs...unless you get hung up on and have to start all over:) I cancelled ( $500 later..) my internet with Rogers in October2013 with Barry. After being reassured that my bills have been completely payed off, I get this magical bill for $175 in feb 2014...for a "cable bill" I never payed, when I never had cable tv services! I get put on hold to fix the matter...and they hang up on me. Called again, was put on hold after explaining myself, hung up again. Finally, (early march) I spoke to Kayla, who assured me that it was their mistake, and would remove this random bill. Yay! But since Kayla wasn't authorized to do so, she had to wait for her supervisor to get back from "lunch." Kayla PROMISED+NOTED that she would call me back every 1/2 hr until she got a hold of me to resolve this issue...never happened...i called back and was told to wait, she will call...it's been over a month! Today(may2), I speak to manager, mike...made it even WORSE..Told me I need to pay it,along with an unpaid phone bill from last year?!?! ( I paid over $370 to cancel my phone lol) FALSE. plus an additional $200 for the supposed 6 mth free cable, phone, Internet in my new condo building. And was condescending towards me. Rogers has actually cost me so much of time, money, and STRESS. Don't do it guys, not worth the never ending battle!!! read more

Don t go with Rogers , they cant cover and support their plan when you move from a province to another and you have to pay again alot they dont reply nice on live chat and even when you send an email them no reply !!!! it happend for my cellphone plan in this month when we moved i am waiting to the end of contract read more

Trying to get my iPhone unlocked for travel after over three years with Rogers. Extract from support chat #1: ... 6:04 AM Susan: I am going to send you instructions to complete the unlock from your end. One moment please? 6:04 AM Me: Okay, but the $50 charge seems unreasonable. 6:05 AM Susan: It has been completed from this end and the charge has been applied. 6:05 AM Me: No, I do not want to pay $50 for this. And will not. That is a rip off! I am not consenting to any charge. 6:06 AM Susan: I will have the phone locked for you and the charge removed. 6:06 AM Me: Why would you charge $50? I have had this phone for a long time and paid several thousand dollars in monthly payments. Why would you not just unlock it? 6:10 AM Susan: The charge is company policy and is not negotiable, unfortunately. Support chat #2, I am ready to bite the $50 bullet: ... 9:02 AM Allain: May I ask why you want to get your phone unlocked? 9:02 AM Me: We will be travelling abroad for an extended period of time and need to use a local provider. 9:03 AM Allain: Ok, you will have to call in to get your phone unlocked. Our Customer Care department can be reached at 1-888-764-3771 between 6AM-Midnight EST. 9:04 AM Me: Hmm, I was chatting with one of your colleagues yesterday - right here - and she was able to do it. Are you certain that you cannot? 9:05 AM Allain: Yes, that is correct. I do apologize. We used to be able to but the device unlocking team does not help us complete device unlocks through chat anymore. 9:05 AM Me: Since yesterday evening? Are you quite sure? 9:06 AM Allain: It has been a few weeks now. The previous agent must have simply not realized. 9:06 AM Allain: Is there anything else I can help you with today? 9:07 AM Me: Well, but she did do it. I then asked her to reverse it because the charge seemed unreasonable. Would you mind trying with your unlocking team, please? I would really appreciate not having to wait in a phone loop. 9:08 AM Allain: I'm sorry but I am unable to as I do not have contact with our device unlock team. Thank you for choosing Rogers, your business is appreciated. Take care and have a wonderful day. 9:08 AM Allain has ended the session. read more

I use Rogers for cable, internet and home phone service. For cable, the new PVR boxes need to re-boot way too many times, sometimes a few times a day. This interferes with the PVR recordings and anything you may be watching. I have one remote box that loses connectivity with the head PVR every few weeks. For internet, I've used wifi for years. Just recently, I've been losing signal many times per day. The worst is nights after 11pm. Rogers tells me that it's interference from an outside source. Oddly, since I upgraded to the newest router, it doesn't happen anymore. Coincidence? For home phone, they gave me a deal at $9.99 per month for 18 months which is great. Problem is that they keep billing me $39.99 per. For 3 months running I've had to deal with billing to fix it. I've learned that, when calling for customer service, immediately ask that your call be escalated to a next level manager. The first level agents, while trying hard and are generally polite, have no pull. It has generally taken me almost an hour to get to the next level though. Once I get them, they are much more effective. I've used Bell and Rogers and consider Rogers to be the lesser evil. At some point, I'm sure I'll move to smaller, more diverse providers. read more

i had been a Rogers client for 10 plus years, and I consider myself to have been a sucker to have stayed so long. Every time I dealt with their customer service, i was angrier then before I dealt with them. Their billing practices are horrible, and they start their collection calls the moment you go over their due cycle by a second. They start harassing you non stop. No other vendor treated me as poorly as they did. I got an ipad with a data plan, and tried to add it to my account, it was MORE expensive to add it than to start a new account. When I decided to turn it off, they forced me into an additional month, but I pulled the sim card and went to Bell. Mysteriously, that month I was charged a full service fee vs minimum usage fee, when the sim was not even in my tablet!!!! But I paid the fee rather than face their disgusting customer service practices. If there were ever a need to break up these terrible telco's from Oligopoly control its now. Rogers deserves to be crushed by a company that treat is customers like, well, customers. read more

I had a monthly paid ahead plan with Rogers and when I cancelled as required they kept another months payment. Tried talking to them but like talking to a brick wall. So they can keep the money, I will never use Rogers again read more

Stay away from Rogers. Their service department is run by incompetents. I have been on the phone weekly to correct their mistakes. I get charged for I installation fees meanwhile no technician ever came to my house and I have had my service with them for 17 long and miserable years. They add packages on my bill that I never asked for and then also over charge my phone bill for services that I don't have. If I add up all the times that I have called, been on hold and received pathetic customer support, I have easily wasted years of my life with this sad excuse for a company. I am so glad the Canadian government is cracking down on their money grabbing monopoly! read more

Rogers is the worst telecommunications company with terrible service. It has taken me at least 4 calls for them to let me cancel my service, and they keep sending additional bills. Awful service and clearly don't care about their customers or reputation. read more

I have over 20 years of customer service work experience. Never would I treat customers for granted they know they have you obligated and they know it's costly for you to disconnect... The customer service representatives have a huge 'I don't care' attitude, especially when it comes to billing issues. Prices and package is very misleading and there are always over billed items.. Watch your bill read more