One of their sales reps, called himself Andrew Ried gave us a price Jun 2017 promising it would stay the same for 24 month (June 2019). Last March price increased $8. Now he is telling completely different story indicating that his first letter was misunderstood. RUN AWAY FROM this company and from so called sales rep. read more

Rogers has had a "temporary cable" strung through a tree on my front lawn since before the snow came in the fall. They have confirmed that there is a work order for "this burial period" which effectively means it could be up to another "three months" before it is buried. This would be about 6 months in total. This is the 2nd time they have abused this same poor tree in the past 2 years and yes, this is the 2nd time I have had to call them to remind them that they left this eyesore for others to deal with while they collect big dollars in service fees. I left Rogers cable years ago for downgrading packages (and not the prices) and I have had no positive experience with them since. I left Rogers home phone shortly thereafter for changing services without my approval or consultation. Not my favorite company for sure. read more

God I hate Rogers, the customer service is complete garbage. I tried to do the simplest task possible and just get my phone number ported when I got a new phone with them. Turned out to be an impossibly long process, after waiting on the phone for 10 minutes and having to go through 3 or 4 different number menus and being redirected by customer service agents twice, I gave all the information and was told my phone would be changed within 24 hours. No such luck, it's been several days and my phone number is still the temporary number. Had to call again today and am still waiting on results. The customer service agents did not try at all to find a work around for my problem (the account holder is a family member and I did not have all the information at hand because I deleted it all after I thought I had changed my number the first time...). Just said there was nothing they could do and that the account holder would have to call in... of course during the last phone call the account holder tried to set it up so that I would be able to make changes myself. read more

Sleazy and scummy ways of doing business. Delays messages on how much you are over in data and how much you owe. Terrible customer service. Garbage company. If anyone is thinking about going to Rogers DON'T. read more

This company has a process whereby they FORCE you to purchase bundles otherwise they will ridiculously overcharge you. By overcharge, I mean they are robbing their customers. This has happened to me often and I haven't even been with the company for a year. One incident: I didn't have Canada Wide calling and felt I didn't really need it since I don't call much. Where they caught me? Made me pay for INCOMING calls. Guess what I had to do? Purchase Canada Wide calling in order to not be overcharged by $50 a month. Another incident: I had a university assignment that required texting to the USA. Out of curiosity I inquired how much texting would be; my options were a) pay 45c for EVERY incoming and outgoing texts OR b) pay $5 for unlimited texting. The representative couldn't explain the logic behind this and never addressed my statements of being ripped off. All he/she wanted to do was sell me the $5 bundle. Thanks but no thanks. The most UNETHICAL network provider I have ever been with. Do yourself a favor and find someone else. read more

Hey Rogers, I have been waiting on call back from Diane Budomo in the office of the president for 5 days now. It seems like you are all dishonest and cannot keep any promises, from the lies I was told to get my service from Bell and now you won't keep them despite the fact that I have email chat conversations that states what I was promissed everyone I've spoken to since then said they don't care what I was told when I signed up. And it dosent end there.... It appears that Rogers is purposely misleading there customers to get their services and then use more deception to keep them. I told Diane that she had until Monday/Tuesday to contact me so now I will be proceeding with legal consultation. read more

The most corrupt company in existence. These hacks have been gouging Canadians since the dawn of the internet. They'll sell you forth-world, unreliable, throttled internet for exorbitant prices while smiling in your face. On a Skype call? Disconnected. Watching a movie? Disconnected. Trying to post this review? Disconnected. Don't even get me started about their appalling customer service. If you're having problems with your modem, don't waste your time going in to exchange it. They'll fix it by exchanging it with the "refurbished" modem of another poor sap who was having problems. The day this company goes under should be marked by a nation-wide celebration. read more

Totally disappointed with this company. It's terrible! I signed up 2 year plan and got iPhone 7 from this company. When there's incoming calls, there's no ringing or vibrating and I can see only missing calls. I called Rogers and they directed me to Apple. I went to Apple and they reinstalled the system many times and it did not work. Unfortunately, even though the problem started when I bought the plan, when I reported the problem, Rogers said I have used the phone for over 30 minutes and could not take it back! Now I am using the phone and am getting used to the strange service that if my friend rings me for first time, he will be directed to the voicemail immediately. He has to call me a second time so that I can receive the call and talk. This is the worst company I have ever dealt with! The only thing I can help is post this so if you see this, you know you are lucky not to use their service. read more

Absolute crap! Live chat with Rogers is the worst I have ever used, 50 minutes to ask them to send me my bill, 4/5 minutes wait between each, very basic sentence with two separate advisors! They answer questions you didn't even ask, so it's pretty confusing. They have very poor question interpretation skills (don't get the plainest English, simple enquiry) and have exceptionally slow response times. I have better things to do than stare at a message box for 5 minutes only to get a nonsensical or one-word, generic platitude-laden response not even relating to my query or they want to forward me on to another advisor without so much as a bye or leave. Cack!! read more

I WILL NEVER FORGIVE THIS SCAM COMPANY FOR WHAT THEY HAVE DONE TO ME! I was an 18 year old that got her Nokia phone in 2008 (before the wave of smartphones) and got a 3 year contract. Obviously they didn't communicate whats ok and whats not. it was explained to me calls and text msgs are free after 6 and free on weekends and incoming calls are free, and international calls or text msgs are a certain fee. All is well... NOT. so i would get enormous bills monthly for the 3 years, $600/500 and when I would call to figure out why monthly I'm paying such astronomical prices, they would never give me a legit answer but because I was on contract I was locked down, and my naivety as an 18/19 year old was what let me go through this. I paid monthly on time and never was late and never had my line cut off. On June 2011 the contract finally ended and this is where hell started breaking loose. I could not wait to finish from this company, so they started sending me bills monthly after I stopped using their phone and the contract was over, so i paid for that month after the contract was over, and yet i was getting 200/300 for a phone that the line is cut off from and I literally removed my sim from the phone, yet in 2 months ( JULY/AUGUST) I received a $500 bill and to my luck I got laid off work, my hours were literally one day of work 8 hours in a minimum wage situation. I simply could not afford it at all!! so i asked them why am i still receiving bills and why am I getting charged , this is where I discovered all these years my weekends were not free, only a certain amount of texts and calls were actually free after 6, and my incoming was definitely not free , problem is my parents moved abroad for work and they were calling me through an application called the Magic Jack ( similar to skype ) and I was getting charged all these years for these calls per minute!!! To top that they would not freeze the account after the CONTRACT WAS OVER! I was calling them in September 3 months after my contract ended in June begging them to stop sending me bills, they are like we cant add to your contract that it is over until u pay the previous amounts! I'M LIKE WTF! THE CONTRACT ENDED IN JUNE AND YOUR CHARGING FOR A PHONE WITH A CUT OFF LINE THAT AN OLD 2008 NOKIA, HAS 0 DATA AND DOES NOT EVEN HAVE ITS SIM! AND TO TOP THAT YOUR CHARGING ME 300 PER MONTH FOR THAT PIECE OF CRAP! they are like sorry, you have to pay these amounts ( mind you i stopped using the phone beginning of July ) and turns out they are also charging me for cutting off the phone line per month a charge of 40 bucks! they cut it off after I told them to stop sending me bills for the additional months since I was not using the phone at all and removed my SIM and got a phone with another company! I have called them in October and explained myself to them , I'm like I'm literally jobless, no budging and each month my bill for a phone that does not work is higher than the other, by February 2012 I was getting bills for $1300.00! ARE U EFFIN KIDDING ME, finally by April they put it as 1850.00 and sent me to collection! Mind you I was working minimum wage and had to pay for everything else beside rogers, so i only paid 350.00 after they sent me to collections, but I was still in school. Called them multiple times before they sent me to collections and to no avail, not even reducing the price! I still did not pay them because I was in school but now I have a phone under a family member and cant get anything in my name, THEY RUINED MY CREDIT AND RUINED MY LIFE, ALTHOUGH I HAVE PAID ALL MY DUES WHEN I WAS IN CONTRACT AND THEY OVER CHARGED ME FOR A PHONE THATS OUT OF SERVICE AND SIM CARD WAS REMOVED AS SOON AS CONTRACT WAS OVER! DO NOT GIVE THIS SCAM COMPANY YOUR MONEY!! I HOPE THEY BURN IN MODERN DAY HELL AND THEIR SHITTY TOWERS BREAK INTO PIECES! AND THEIR STOCKS GO DOWN AND THE ONLY WAY THIS WILL HAPPEN IF PEOPLE STOPPED USING THEIR SERVICES! AND THIS INCLUDES CHAT-R/FIDO! read more

Service sucks . Waited for more than 90 min still the issues was not rectified by the rep. I was passes over two different people and kept putting me on hold terrible . On the other hand called Chatr mobile and call was answered in 30 sec. read more

They never do what they say. Over charge. Lie. Dont keep good records. Penny pinch Dont care about customer service. It will always be the Sky Dome. Rogers is bull!!! read more

I have a been a Rogers customer for over a decade. I had my cable, internet and cell phone with them. And, I stopped giving them business because of their sketchy and unfair treatments. Please read before you decide to be a Rogers customer. I wish someone told me this years ago: 1) For internet they were charging me 75+ dollar for 200GB of data each month 2) I did not realize how they were scamming me until I found out other ISP gives unlimited for ~55 dollar 3) Here is the kicker: I called one day to cancel internet service and take my business to somewhere else. At the end of the month they sent me ~300 dollar bill claiming I had internet over usage and could not prove how over usage occurred on the billing statement. Rogers was hyper aggressive, and sent debt collector with 30 days without proving how over usage occurred. And, surprising matter is they were doing all this when I still had my other service with Rogers. Note: I am not one off case. CBC news has similar reports (Google it). So, I paid 300 dollar to the this scam company so they can't suck money off me anymore. And, disconnected rest of my services with them. Probably, the most civilized way Rogers can be taught a lesson. If you are Rogers customers, please research: Due to recent changes telecom regulation, small ISP can now provide you internet for cheaper price. After reading this story, if you still thinking of going with Rogers, please make sure you have a very good lawyer or very deep pocket. read more

Well Rogers you guys are indeed idiots. I had cable and internet installed in my apartment. Rogers never took my info ie. drivers licence, sin # bascially ID to prove I was who I said I was. First bill arrives: Name on bill is Farrah not my name. I go to cancel my account when I was moving they said I would be charged, not sure why coz I didnt realize I was in a contract but hey that's A-OK with me Rogers since you dont know my real name. Since then my old landlord says I get mail from rogers for Farrah. Eat the money suckers. you have no idea who I am and constantly screw people. So when you open a Rogers account and they have your name wrong don't correct it... so when you go to cancel and they try to screw you it doesnt affect your credit. Enjoy trying to find me asshats! read more

I don't think there could be a more "evil," crooked, slimy company than Rogers. They will screw you over in many, many ways - and they know they can bend you over the table and give you the big bad hard one because you are locked into a contract or you just can't switch to the competition. I can't even begin to tell you the horror of the experience of being screwed over by these scumbags. I can't even begin to count the ways they do it. But let me try: Home Phone with Rogers - what a joke. Never worked properly. No fix to be had. Cell phone with Rogers - get ready to be raped. Are you thinking of signing up for a 3 year contract with these thieves ? Oh - you poor victim. You won't know what hit you. Get ready for all sorts of hidden charges on your bill. Oh - and you wanted to see who is call you ? Add $8 a month - and add for this and add for that. Suddenly your $30 plan is costing $60 a month. And just wait til they hit you with charges for roaming - or data .... ooohhhhhhhhhh And do you think they keep their word when they tell you that a package includes this or that? Ha ha ha ha ha They are going to screw you in so many ways that you will never see it coming. They will leave you with your head spinning. And not in a good way. And watch your bill like a hawk. Little errors just keep creeping in. And gee - to whose benefit will those errors always be - ROGERS of course. Oh - and when you call to get a $2 charge corrected - be prepared to talk to 4 different people, and spend 50 minutes of your time to save two bucks. But Rogers knows this - and they pay their phone operators in India so little that they don't care about spending forever on the phone. Rogers knows that you will eventually give up and assume the position (bent over the table). (You know it's going to happen eventually - so you might just as well give up now. They will wear you down until you give in to being screwed - and like it. You know you do.) Cable TV - did you hear the joke about some company who thought their customers were so stupid that the company could take an existing box and slap a fancy new name on it and con you into believing that their new menu system was an IMPROVEMENT ? Welcome to NextBox 2.0. Don't bother yourself that it's exactly the same box they've been giving you for the previous year. It has a nice NEW NAME on it ! And it's got a new Graphical User Interface. The New TV Guide and menu is fancy and new and it's in HD. Just try to forget that the new GUI is written by morons that have obviously never used a PVR, and try to ignore all those features that you liked and used every day on your old SA 8300 PVR. The dolts that wrote the software for the new Cisco 8642 PVR didn't think you ever use features like slow motion or freeze frame or skip to the end of the program or skip forward 15 minutes at a time through a program, or stop the current program and erase it, or that you would ever use the off timer or the ability to return to watching a recorded program in the place you left off after briefly checking the weather or the news, or 10 other nice features that you became accustomed to with your old box. The guys that wrote the firmware for the NextBox don't want you to notice that they've dumped a huge steaming pile of (you know what) on your table. Try not to notice that they rushed out a product that is FULL of bugs. Feel sorry for these guys that they had pressure from their bosses - because so many people were streaming over to Bell who has the very capable Fibre TV and a PVR that actually WORKS and can do magical things - like record 4 programs at once.) So Rogers slaps a new name and a buggy menu on an existing box - all to stop customers leaving them in droves to go to Bell TV. And customers fall for this con game. And all this wouldn't be so bad - IF there REALLY was any TRUE CHOICE in service providers. You see, what still bugs me, is I had my cell phone with Cantel - and then Rogers BUYS THEM, and I had my home phone with some stupid company that I can't even remember, and then Rogers BUYS THEM - and suddenly my ENTIRE CONTACT WITH THE OUTSIDE WORLD is through Rogers. They OWN my internet, my cable TV, my home phone and my cell phone. And if I have a bad month or two in business, and can't pay my bill - Rogers erases any method I have of communicating with ANYBODY - by cutting off ALL my service. (And talk about lack of cooperation on their part - when I borrow the phone of a neighbor and ask them to turn on my internet so I can transfer money using my internet banking to pay them RIGHT THEN while I'm on the phone with them - they say no. I have to walk down to their store to make payment (that takes days to process.) Thanks for nothing guys. How the hell did the CRTC let Rogers buy EVERYTHING ? Isn't there some law against one company owning ALL forms of communication? Who did they pay off to get away with that sleight of hand? read more

I have been a Rogers customer for over ten years and I have had tonnes of issues. The reason why I am giving them a semi-good rating is because I believe that most telecommunications companies will have issues. My grandma has been with so many companies and for some reason she ends up switching. She switches so often and it is exhausting for me because she makes me either research the company or call them. She has been with Bell multiple times and lord help my soul if I have to call Bell. I have lost it like I didn't even know I could, turning into a foul talking demon. Bell customer service is truly the worst. Recently, we decided to try Primus at my house. Wow... that was a nightmare that I couldn't even imagine. I will spare you the details because this review is about Rogers. During that traumatic period, Rogers was able to keep our internet connection when we were set to cancel the next day, when we called just the night before the cancellation. Essentially, those experiences made me appreciate Rogers more. Over the years, I am grateful to Rogers for honing my negotiation skills, assertiveness, and exercising my ability to remain calm in unfortunate situations. If they are at fault, I call them with a stern attitude, and it gets the job done. We recently switched back to Rogers for home phone and internet, and I also upgraded to a new phone, while getting a better plan (this took time... about 2 months speaking to different representatives, depends on who you get). I now have a fantastic, cheap plan, and was able to wave my early contract cancellation that I had with my old phone, while upgrading to a better phone and signing a new 2-year term. Having negotiated everything in advance, I had a mild heart attack when I saw that our bill was 485 when it should have been 200 (including the 100 that I was to pay for the new phone). I printed the 16 page bill, highlighted all of the errors, and called them in confidence that I was going to get all of the charges reversed. This is important. Be confident and positive. There were many errors on the bill, and a couple of charges that were legit but that I was not informed of, so I asked for those to be removed as well. I asked to speak to the manager right away, but the customer service representative asked if she could help me first. And she did. She was fantastic, kudos to her. Essentially, the way their billing system works resulted in errors, but luckily, there were notes for some of the charges, so it was easy to reverse those (Tip: When discussing something important with an associate, make your own personal note of the date and whom you spoke to for potential future needs). Due to my acute negotiation skills from years of being a Rogers customer, I was able to easily convince them to remove the other fees. To be honest, I was not going to take no for an answer. Fee after fee was removed, and my bill went down from 485 to 201 (including $100 for the new phone), and that is for internet, cable, home phone, and mobile. I must have tougher skin from being a Rogers customer (an important life asset, thank you, Rogers), because I did not find the call stressful. However, you have to be a detective because those bills are sometimes hard to interpret. They now have an upgraded online system where you can see your new total for the bill online. Another tip, if you do not have unlimited data or talk, monitor your usage online so that you can make sure you do not go over and that if they overcharge you, you can throw it back at them (take screen shots of the usage if you have to/if you have had an issue with this). Also, whenever I have had internet connection issues (rare) I have called Rogers and they have been able to quickly resolve the issue in a matter of minutes. I find that the customer service is generally good. Their technicians are fantastic. I do always compare Rogers to Bell, because Bell makes me want to rip my skin off, and I appreciate them more as a result. Rogers also has excellent reception, and our internet connection is finally good and has been for years (at one point we had to change our modem like 4 times, years ago). I suggest you go with Rogers if you can get a good deal, but negotiate, and stay on top of your bill for "wtf is this" charges, which are bound to happen, but I feel like they do with some companies (no company is perfect, and there are drawbacks to most), and you can get them reversed. Show them who is in charge. P.S. 1. We used to have issues with "exceeding our internet usage" every time they had a technical switch over in the way they track data. When this happened, everyone my mom worked with that was with Rogers had this issue. Track your usage, and stay firm that you did not go over by referring to your past usage. 2. My mother was a victim of fraud, because at the end it turned out that a Rogers employee stole her identity. read more

Big Scam from Rogers!!!! I bought new phone with Rogers and made a 2 year plan with the new enhanced rogers protection plan. They told me it`s more expensive than apple care + because it`s much better. My phone had a small crack end of Jan and when I called rogers to replace it they told me to wait after February to report it as their protection plan will change and I won't have to pay for any replacement. I'm currently pregnant and had issues with my pregnancy. So I called back early April because the crack got bigger, they told me that I'm no longer insurable, and that my phone can no longer be replaced. The reason is that the incident happened over 2 month ago, something that the Rogers company didn't tell me about. And the insurance company Bright Star told me from now my phone is no longer insured for the rest of the 2 year term and that if break or thefts, I'm not insured for it. SO I'm paying for a service I'm not getting. Rogers lied to me. I can no longer buy appleCare + to replace my phone now it will cost me 500$ and on top of that I will not be insured I asked the insurance company, what if I repair it with apple for the full 500$, will I still no longer be insurable, and that my insurance is now gone! Rogers never advised me of that when I bought the insurance. Is this fair!!!!!!!!! read more

They are nothing but fraud. I got a call for a rogers marketing and offered a decent cable TV service but when they installed it was nothing as agreed. When I called them they told me that I have requested for this service. They wanted me to pay for something which is available free. Luckily I had recorded the conversation otherwise they would have make me pay for a service which I had installed for 20 minute. Be warned they are fraud. read more

Rogers ... 1) is over priced 2) have horrible customer service 3) faulty and incorrect billing 4) poor customer service 5) not enough options 6) never arrive for an appointment read more

Received good service at mobile department. Purchased iPhone 4 with ease.

Oh my dear lord. I had no idea there was a Yelp page for Rogers and I am SO excited to finally share my years of frustration with this company. To summarize my 9 years of experience with Rogers, they are absolute shit most of the time. I got my first phone and plan with them when I was 14. Included in said plan was a set amount of minutes and unlimited texting within Canada as well as worldwide. One month, about a year into the contract, I get a bill thats $60 or so dollars over due to "international texting". Of course, I call them to let them know they made a mistake and I've always had international texting. "Well, it's not here on your file... can you prove it?" "I was never given any documentation of my plan when I signed up but if you go back to previous months I've texted internationally and never been charged. It's included in my plan". And you know what I got from them? A big middle finger. Nope, I couldn't prove it, so it was no longer part of my plan. And that was the start of a horrible, hate filled relationship that I somehow can never get out of. Over the years they have changed my plan CONSTANTLY. There is no way to get documentation of your original plan since they wont send any details in written form. So if they feel like it, say goodbye to that 5GB of data you had and hello to 3GB instead. Also, if you plan on traveling abroad just save yourself the hassle and buy a cheap phone or unlock yours, and get an international sim card. I made the mistake of buying a text plan from them when I went to Europe a few years ago and came back to a $400 bill saying I was over my minutes and supposedly sent 200ish more texts than I had on my plan. When I physically went through my sent messages and counted them all one by one (which was actually ridiculous) I found that I only went over by about 10 messages. Of course after spending what felt like an eternity arguing with them, I got the charges corrected. They also pull sneaky things like getting rid of texts to notify you of data usage by putting it in the fine print of your paper bill where you NEVER READ and so that next month you can go over your data limit by $200. They constantly send me spam texts telling me how I can sign up for $1 a month magazine subscriptions and won't listen when I ask to be taken off. And to top it all off they have tons of technical issues. My LTE that I'm supposed to have doesn't even work 3/4 of the time. I lose service in places that other providers like WIND and Koodo have service. Yet somehow, I'm still with them. Because right when you're about to leave and your contract is up, they offer you a ridiculously cheap or free smartphone, some crazy good plan that beats everyone else, and then you end up signing your soul away. Please, listen to me, just say no. That plan thats $5 cheaper than the competitor and that really cheap phone is not worth all the hassle and face palms that you have to go through on a regular basis with them. Just run. read more

Horrible customer service. I had my contract ending and an $80 dollar upgrade/buy out fee. The IPhone 7 was 49 dollars at Rogers and free with all of there competitors ( Telus and Bell). The girl at the Rogers store told me to call in to the help desk to get my upgrade fee waived. When I called in they said they couldn't waive the upgrade fee. So I said that was fine and asked if they could price match the cost of the IPhone 7 because otherwise it's cheaper for me to pay the 80 dollars and leave and go to Telus or Bell. They refused and the call rep told me " yeah you should probably go to Bell"!! I asked to speak to a supervisor because I thought it as ridiculous that they were willing to lose a customer over a $49.00 price match on a phone ALL of their competitors were giving away for free. I found out while in the midst of being on hold for half an hour I waiting for a supervisor that Telus was offering $100 dollar Walmart gift card and $100 bill called credit, plus the IPhone 7 for free. I mentioned this to the supervisor and said that I would still if they price match the $49.00 phone down to 0.The supervisor told me the same thing and said I should go with Telus and there was nothing they could do about the phone. When I asked to speak to the supervisors manager, he told me he was the top manager and there was no one above him. When I called him out on it, he said that he would have to get them to call me back in 1 to 3 days ( never got a call back). Way happier with Telus. read more

I'm giving them 1 star because I can't give them NONE! They lie, they mislead and they increase their rates with NO communication to the customer. Don't believe anything they say to you. Eventually you will regret ever signing up with them! read more

The Rogers saga continues. After its monumental errors in billing where the left-hand doesn't know what it's right-hand did or does has a collection agency, TCR - an ill-mannered lot on my tail. Beware I wouldn't go back to Rogers if you paid me. No stars. read more

Awful customer service! My complaint has been escalated to the President's office and if they resolve it I will update the review but I'm not holding my breath. BEWARE OF OFFERS!!! I've had digital TV service through them for a while. I wanted to add internet. When I called, the super friendly sales guy offered to give me home phone service at a discounted rate. I declined since I have WIND mobile and a Skype calling package for long distance. But the guy was persistent and nice and offered me 6-months no charge for the phone. So I thought, what the heck! It would be nice to have a landline again. I guess. Sure! Unfortunately, the number that I got was recently assigned to someone that had a LOT of telemarketers and bill collectors calling. Not fun for me! Aside from the fact that I don't care to have people calling and harassing me and trying to convince me that I am someone I'm not, I work shift work so these calls are not only annoying and offensive but also keep me from sleeping. I wound up having to turn off all the ringers and answering machine and only rarely use the phone for outgoing calls when I'm too lazy to go into the other room to fetch my cell phone. I don't get any calls at all for ME on my landline. I've been meaning to cancel the service for a while now but hadn't gotten around to doing it until today. I called customer service, explained my situation, and was informed I would need to pay $140 to cancel. I escalated the concern to a manager via live chat who gave me the choice of paying $140 or over $260 to quit their phone service. This was my reply: "No thank you. I would not like to pay even more than the cancellation fee to get rid of this inconvenience. I would like for Rogers to recognize the situation for what it is and remove the term and allow me to cancel without further cost or inconvenience to me as I am still a cable and internet customer of Rogers and chalk it up to the cost of doing business. Because for me, the customer, $140 isn't significant. I've donated more than that to charity in the past 3-days. It's only money. But for it to be charged to me to get out of an unanticipated problem that I did not create and Rogers did not create, that's just bad business. It would be more valuable for the company to want to keep customers happy and ease their problems rather than exacerbate them. But that's not your issue. So, as i said, I am unsatisfied and will continue with the complaint process and if it isn't resolved then I will just have to be an unhappy customer and look for other options for the future." He did not budge. So I'm hoping that the next person will recognize the expense of charging me $140 to cancel. But if not, that's okay too. Now I've told you. And come the next AGM at my condo I will be advising the board that I feel that Rogers cable service should be downgraded or canceled from our maintenance fees so that owners can have more choice and not have to be locked into doing business with this penny-pinching monopoly. Just to add, as for the cable/phone/internet service quality I would rate Rogers 3-stars. But their customer service headaches aren't worth it. At all. I miss Shaw. :( read more

don't understand how this company gets away with the stuff they get away with. I have to call in every month to have my bill adjusted because Ive been over charged and this has been going on for years...I have all of my services with Rogers. This includes internet, cell phone, cable T.V. and home phone..I have received a ton of promotional phone calls and promotional emails from This company but they claim it wasn't them.. Finally I contacted the president of Rogers and got the calls and emails to stop. The president of Rogers said I was put on a do not contact list.. Over a year later, after a few disputes with this company regarding my bill. I started to receive creepy calls where no one spoke but I was able to hear them breathing, The calls were all coming from different numbers all from Rogers .. Again Rogers claimed it wasn't them and that these were spoof calls and the calls continued .. I finally wrote to the B.B.B. and filed a complaint and at that point I received another call from the presidents office. Even though the president did find out that someone within the company had taken me off of their do not contact list. They Still maintained that it was not Rogers and that they were spoof calls..I would think that if they were spoof calls the person on the phone would have tried to cell me services or tried to somehow get my credit card number. It seems like they just did not want to take responsibility for what was had happened ..I did not even receive an apology..Just beware of these people because there very well could be something fishy going on with this company.. Its too bad that we don't have more options but it seems that we only have Bell or Rogers to choose from and I think that's a big part of the problem ... read more

Yesterday I had an appointment for a technician to come out and check my high speed internet which was down Saturday and Sunday. Of course there was a network outage but Rogers would rather roll a truck to your house than admit that. Needless to say the technician never showed and they didn't even bother to call. I hate Rogers so much it is hard to put it into words. Of course what is our alternative to inferior products, poor reliability, extortionate prices and abominable service? Certainly not Bell. How about a little competition Canada?!? read more

They said they'd be here today, but got out address wrong. A few more days without the internet. Our compensation for this? "Well sir, we can't bill you for a few more days, so we're losing money here." Your multi billion dollar company losing $4.12 isn't the same as me losing hours of my life and hundreds of dollars of lose revenue because you screwed up. Rogers, you blow. read more

The problem with big business' like this is that they don't care about the consumer at the end of the day. You can't speak to anyone in charge , the repetitive insincere apologies are tiresome and meaningless. I recently moved to a smaller internet provider and am ecstatic with the customer service compared to Rogers. Try asking them to stop delivering junk mail and see what kind of answer you get , ridiculous. Better yet try finding a satisfied Rogers customer......... read more

I have been a customer for just over 20 years. I had 5 lines at one point and now I am down to 4. My wife and kids can't understand why I hate having to phone rogers when they need a new phone. Nothing in this world makes my heart rate go up as much as when I have to talk with someone at Rogers call center. Over a year ago one my sons decided to move to his own plan. Great day, the guy was actually really good and gave great suggestion on how to work the system to get a great deal. Where is he now I dont know. I have 4 lines and I am on a share everything plan. I pay about $285 a month total. My phone only cost $30 per month, two cost $55 and the mainline is $110. I wanted to get two new phones when I was at Costco Sept 1st and I could have gotten the Apple X for $149 plus receive a 50 Costco card. All I had to do was go on the premium plus plan. This increased my plan by $10 for each phone and my plan went up 15 but I got 7 extr Gig. Ok no big deal I was getting the phones for $150 cheaper with Costco. Now get the Rogers guy on the line to make sure it was all OK. One other thing the guy from Wireless told me that he could reduce the other plans to the bring your own phone and save more money. But there was a catch. I would have to move my phone from $30 to $35. When we spoke with Rogers they said no I would have to move my plan up to $60 and the other line to $65. In total they where increasing my cost by $1320 plus tax over 2 years for only two phones. If the smart guy was still working at Rogers he would have told me to move 2 lines to pay as you go and then move back. My point in all this is why are clients that stay so long treated like shit for so long. I got mad at them once and they put me on a no contact list and all I wanted was a new phone that I would pay for. Had to get the guy at the store to talk for me. Problem was resolved but I got the feeling the rogers rep felt he was on par with boarder guard thinking he had all the power to mess with people. ROGERS PLEASE START TREATING YOUR CLIENTS WITH RESPECT. Over a 20 year period I believe I have spent at least $50,000. I am now looking at moving to a pay as you go and the same for all the family. People do not need expensive phone lines. Kids just text. I bet I could just use wifi skype call people. The lines are better. Todd from Vancouver read more

The worst, most unethical service provider I had to deal with. Incompetent customer service who could barley speak English. Rogers customer service are not consistent. They lie to your face and waste your time. Each one of their customer service tells you a different information. Speaking with various rogers people shows the big disorder happening internally! The fees are a joke! A big big joke! On top of your monthly fees, which are never consistent. They have to charge you extra for some unrealistic and unacceptable service fees. My advice if you have to stick with them: Always make sure to verify what ever you are doing with them at a higher level. The ones at the bottom of the hierarchy made a mess even their managers don't seem able to clean up, something that costed me money and time. They have made feel bitter, angry and I have completely lost trust. I feel like dealing with mafia and that I should be alert all the time. You gotta pay and be careful on top that!!!!!!!!!!! It is a shame! read more

Today I noticed a charge for $5100.11 dollars on my VISA from Rogers. I called them to ask what was up and they told me it was for a business account in a totally different city from where I live. I asked them to check if it was simply that someone miss-typed the number and to reverse the charges. They refused. The person I spoke to said they did not have access to that info, said there was nothing she could do and told me to take it up with my credit card company. So, I did and now I have to wait for my new card, change the credit card info on all of my pre-authorized payments and basically waste my time because they are too lazy to properly investigate my complaint. I was thinking of changing cell providers and obviously, after this, my choice will never be Rogers. read more

Worst customer service possible. I had a pre-paid account that had a balance owing. When I moved they did not forward me the account and it went to collections. I have tried to pay this amount twice and they still have not removed it from my credit history. They are over-priced and incompetent. read more

You get a nice offer over the phone, they send you a confirmation email and number and when you accept it, suddenly it's "not available anymore" or they didn't enter it into the system or they can't open that file right now. The company is only as good as it's worst employee and most of them are not trained properly. They need some REAL competition and then things would change...Why are Canadians paying the highest internet rates in the world with the slowest speeds? AND the highest cell rates? One thing...an employee told me the reason they have these cable "packages" is because the CRTC forces them to do it. read more

I am giving them one more star because my bill has stayed the same for a couple of months, which is good. I dont understand why I didnt get that new box because some of my channels are missing and my monthly fee has stayed the same, shouldn't it be cheaper to have less channels? Pondering....still pondering.... read more

A long time subscriber of Rogers. Unfortunately they have a monopoly on the market otherwise I would not choose to stay with them. Incompetence at its highest! Waited on the phone for 20 minutes just so they can disconnect the call. Waited another 20 minutes to get through, placed on hold for half an hour just to be told their system is not working and they can't help me. Unacceptable! read more

Just spent 45 min on phone being transferred to 4 different people who are still asking me for my postal code?!!!!!! I just want to know why my business account that I pay 700 dollars a month for wont show any of the NHL games I pay for. Moving everything over to Bell, which from the reviews isn't much better,. I guess that's what you get when the government allows collusion, monopolies and heavy kickbacks for our politicians. read more

I've had Rogers cable in a number of cities now (always included in the rent, since I find cable a waste of money on the whole). While it's not outright awful, I can't really recommend it. I had a non-digital box that would occasionally decide to stop working, and there were times where certain channels (only the one I happened to be watching, incidentally) would pixellate and almost cut out. In another apartment, I was using their HD-digital box, which was better, but still a real pain to get set up. There were a lot of identical channels (so they could fill it up to 999, presumably), and the numbering of the HD channels had no relation to their SD counterparts, making it hard to track them down. read more

This is a really bad place to get your phone service. Be sure to review your bills because they over charge things by "mistake" and you will have to call in to correct it, especially for roaming service you never used. They make you wait for hours and once you get a hold of somebody they mostly cannot help you but to transfer you out, and whoever picked up would likely to transfer you out again until you are disconnected. Bad customer service, each rep says their own things that conflicts with each other. Get out as soon as my contract expires. read more

The worst of the worst monopolistic telecom rip off artists. Non-existent, idiotic customer service. A surprise $20 charge called "Other Charges" magically appeared on several bills. Rogers was unable to justify its existence. Received a jaw dropping $1200 data usage bill that was due to a Rogers computer error that billed me under a phone plan that did not include data. Took a week and multiple calls to sort out. Internet usage on bill was much higher than was actually used. They stopped offering my unlimited internet package mid-contract with no warning. Internet bill went from $60 a month to $150 under the new package with the same amount of usage. Don't ever give them your banking info for automatic payments as their billing is erroneous and they will take money that is not owed. Hours of time wasted arguing with multiple departments will be spent getting the charges reversed. Avoid Rogers like a leper with the plague. read more