If I could give this medical practice zero stars I would. My wife has been a patient of Dr. Zend's…read moresince June, 2017 to treat opioid dependency using Suboxone. If you suffer with addiction, do not go to this clinic. Cash only for addiction treatment. He is happy to take your money and then leave you hanging out to dry when you need him.
It would be in Dr. Zend's best interest to look at his office practices and staff. There is a good chance he's not getting all the information from his staff or any at all. Corolla seems to run the show, not the doctor.
On March 16, 2018, she was hospitalized for exacerbated asthma, Influenza B, and hospital-acquired pneumonia. She was in the hospital for 10 days. She was in severe pain and contacted Dr. Zend's office. She spoke with Corolla. My wife explained to Corolla what was going on and was falsely accused by Corolla of relapsing?? I called their office since my wife was extremely sick in the hospital and did not need this added stress. Corolla told me the same thing but had no facts to back up her accusation, only that my wife had no showed an appointment recently (which she rescheduled and saw Dr. Zend). Corolla was rude, unprofessional, and should not work in any medical setting given her lack of compassion. Medical office staff should not accuse patients of anything unless there is proof or concern in the medical file.
My wife needed to talk to Dr. Zend about pain management in the hospital and after care to return to her treatment protocol (she could not breathe, she had the flu, pleurisy in her lungs, and staphylococcus pneumonia from being in the hospital). Needless to say, when she called to schedule an appointment with Dr. Zend on March 26th, after being discharged from the hospital, Corolla told her she had been discharged as a patient. No reason was given. She had never been subject to discipline, failed any tests, and had only missed an appointment because we had a sick child. Several messages were left with Corolla and the receptionist for Dr. Zend to call but no calls were returned by Dr. Zend.
Save your money, save your time, and find a better doctor. We will be filing a complaint with the WA Department of Health. His practices should be reviewed. I state this because in my conversation with Corolla on March 20, 2018, she stated to me that Dr. Zend "has to think about his medical license" and cannot worry about situations like this?? Worry about what situation, my wife had the flu and pneumonia and here you are making false accusations. It all comes down to making a buck in your cash based medical practice, instead of listening to your patient and treating a patient who gets the flu during flu season.
