I think we all want a doctor that doesn't see us as just products to make a few dollars off. I'm…read moregoing to rate from a black man's perspective. First impressions mean a lot. Experience will teach one to recognize and respect one's intuition, but back it up with facts so one doesn't let past biases get in the way of making a decision on how to proceed. The first doctor I was assigned to, i didn't feel comfortable with, and didn't believe he had my best interests at heart. The second doctor Dominic Van Nielen at first gave me the same vibe, however I chose to back it up with facts instead of letting past biases get in my way. I probed and asked questions and he answered with honesty, integrity, respect, and compassion. He told me exactly what he needed me to do to be ready for a hip replacement and I met that criteria. It was hard for me. The doctor did his part like a champion. We live in some trying times where it's hard to see exactly who people truly are. Having to put one's life in a strangers hands is a difficult thing. Again speaking from a black man's perspective I can honestly say this doctor is not only a great surgeon but a great man. However, Putting God first In every situation is always necessary. I'm honestly thankful to his whole team (excluding one negative nurse, who just didn't understand I wasn't rich!)

I broke my leg while traveling abroad. The orthopedic doc in Turkey wanted to do surgery straight…read moreaway. I said no and that I would get it evaluated when I got home. Took the next flight home and went to the ER here. They referred me to Everett Bone and Joint. I was happily surprised when my doc said I didn't have to do surgery. I am healing well with no complications as of yet. The office team was cordial and fast. Everything was quite streamlined.

In short The doctors have been great, as have the nurses and…read moremost of the PAs. One PA was frustrating, and scheduling isn't always smooth, though the gals at the front desk are super nice every time we can reach them. In long Last spring, my lovely bride had a massive stroke, and has seen the orthopedist, pain management doc, and spine specialist here. The pain management doc moved to another office this year, and we'll see her again shortly. One quick outpatient procedure last year was a waste of time because the PA just hurried through it. The orthopedist had been called out for an emergency surgery. We repeated that proc a couple months later with the actual MD and it was super effective. Lots of reviews mention how tough it is to schedule here, and sometimes the phones do leave you wondering if you'll ever get through to a human. Once you do, though, they follow through and stuff gets done, at least in our experience. The facility is nice enough for sure. Decent amount of parking, clean and bright. It's surprising to find a medical facility that does not have automatic doors for wheelchair users, but then again, this is not the only one. Those doors are evidently way more expensive than we might think. Overall we're happy with the care here and will continue to be seen.

There are many challenges getting this organization to respond to usual protocol. There are…read morebottlenecks every step of the way. Upon research, google AI states, in part, frequently point to systemic disorganization, heavy administrative workloads, poor communication between departments, and IT nuances as major barriers to efficiency. When a healthcare organization like Western Washington Medical Group (WWMG) is severely delayed, patients can take specific structural actions to protect their care and push documentation forward. Immediate Actions to Bypass Delays Utilize the Patient Portal: Request all medical records, lab results, and referral document copies directly through the digital patient portal. Digital entries are heavily timestamped and harder for administrative staff to misplace than physical paperwork. Contact a Patient Advocate: Ask to speak with a WWMG patient advocate or practice manager at your specific clinic location. They operate outside the standard administrative pool and have the authority to escalate delayed documentation.

As a Spouse of a patient, my first experience was that I was subjected to negative sexist remarks…read moreby the staff. The other time I accompanied my spouse to an appointment, another staff person exhibited rudeness and discourtesy. My spouse is still seeing this place for help, however, I will not enter the business again. These staff people may help my spouse with their treatments However, I will not enter the business again!

In May2022, I was referred to the Silver Lake office. I had to make several calls just to find out…read moretheir location (apparently, there are many in our county) It seems no one could figure out which office I was coming to because of a severe understaffing issue. So, after at least 3 phone calls, the date for my first appointment was mixed up and I missed it. Finally, I get an appointment and there is no one in their office to take my insurance info. Why I even bothered after this point is beyond me! 1st appointment for an evaluation was fine. I thought maybe I had misjudged the place. 2nd appointment was unsatisfactory. The PT told me that they were terribly understaffed and she looked like she was ready to cry. After that visit, I decided to go to the trouble (and the new wait time) of getting a new referral for a different rehab place. So now, a month later, I get a bill for "services" totaling over $400. Services? For what? I would suggest you find a different PT office, if you are looking for help. Summit on 19th Ave, Silver Lake area may have been a great office 6 months ago but in my experience, it was a huge waste of time. I WILL be disputing this bill!!

I had a really good experience with Dr. Crawford. She knows her stuff, and I had 100% confidence in…read moreher diagnosis. Even though I wasn't able to follow all her recommendations, I feel she helped my mobility and gave me a good idea of what I'm dealing with. Her personality is great, too. Would definitely recommend.

Her ability to diagnose the problem is excellent, with x-ray, biopsied and/or imaging done to…read moreconfirm the problem a plan for healing can be a part of patient and doctor planning. Trusting her plan for healing and as needed she will give you the best referrals. Be sure to be on time and asp call the office if a change of time is needed. Taking care of your foot is a top priority in her office talented, gifted doctor, your health, well being is cared for.

My husband had surgery at the gateway surgery center, it was very unprofessional and I was not…read moreallowed to go back with him, or sit with him before surgery. He said when he got back there no one greated him and Dr. Boggs was chatting it up with the staff, came over and made a mark on his foot and left. My husband's pain tolerance is difficult as he's been on pain medication for ongoing issues, and was prescribed the lowest dose of medication possible. We addressed this with the anestesiologist, and the nurse at the surgery center who completely agreed that the medication would not work for pain and to speak with Dr. Boggs staff about this. He spoke with Nickki, who was extremely rude, unsimpathetic, and he told her the medication was not working, she said to double up the dose, ice it and see if that works. She made him feel like he's a drug seeker, She didn't care, and on the sheet of paper they gave us it said to call the doctor directly if your medication doesnt work. Thats what he did!!!! I called back and advised that hes in excrusiating pain and ice, and elevating it and the medication is not working, and he's been doubling up on his dose, she said well who told you to do double the dose, really you just told my husband to do that. So long story short they are not going to do anything, and I said well this is a waste of time, and I guess hes just going to suffer and be in pain and ended the call. She called back, spoke to my husband and said I thought we were on the same page? Really???!!! No not at all, your not helping. You make him feel like a criminal, and drug seeker and doctors are clearly scared to prescribe pain medication, but it's for a surgery. We are very unpleased with WWMG, and Dr. Boggs staff, and if we couldd go else where mid treatment we would. It's hard enough to see my husband in misery, and awful pain, and then to see him hurt by making him feel like he's a criminal and drug seeker. We will never do business with Dr. Boggs, or WWMG again. Very dissappointing that you leave your patients in agony! I've called my insurance company to make them aware of the complaint as well, and the BBB. Beware, if your having surgery and have a pain contract, you will be left in misery and be made to feel like a drug seeker and criminal.

I have been having foot troubles for 5 years straight...the last year has been impossible…read more Couldn't walk more than a quarter of a mile without being in horrible pain, swelling, etc. Looked every where for a doctor that would take my insurance....but my insurance company is so awful out of 30 some doctors no one would take me as a new patient. I had seen Dr. BOGGS online and wanted to see him but he wasn't seeing new patients (with my insurance) either. I ended up going to my shoulder surgeon begging for her to try something or at least give me direction after reading my xrays and MRI's. She gave me an injection in my foot and referred me to Dr. Boggs. I was able to get in because he was part of my existing surgeons. His staff has been great, on the phone setting up appointments, checking me in, the ladies that work in the back with him (T and Nyckki---she's the super rock star!!!), from check ups to xrays they are the best. Super efficient, helpful, and personable. Dr. Boggs did a few injections to determine his plan of action, and we eventually agreed on surgery. He and his staff were able to schedule me ASAP, and I had foot surgery in May. They have been great getting all my appointments scheduled and keeping me on track for recovery. I appreciate Dr. Boggs's honesty, and realistic expectations, goals, etc. He definitely knows what he's doing and is quick to put me at ease. If you are looking for a great foot doctor/ surgeon that has a reliable, friendly staff...check them out. Convenient parking, easy to access, and does surgeries at Gateway...not dirty hospitals.

The doctors were ok, but the office staff are incompetent and don't understand English well. They…read moremessed up on meds, paperwork and can't communicate important details. I'm not trusting them with my life. Not professional at all!

Im so so so annoyed! I been coming Gere for many years with good stuff to say. But now I'm so sad!…read more I saw the Dr abd then went back 2 months later abd I always ask when I make the appointment is my insurance OK they said yes. Well months later I got a hige bills for a small.thing $700 omg I called that Dr was in network thw first appointment but 2 months later not in network Wow they won't help abd I feel bad abd lied to watch out here seriously

GI Department is horrible see below…read more I would like to begin by saying that I have been a long-time patient of The Everett Clinic and have always received excellent care in the past. However, my recent experiences with Optum have been extremely disappointing and frustrating. This situation began when my doctor submitted a referral for me to have an endoscopy and colonoscopy due to ongoing gastrointestinal issues. I never received a call from Optum to schedule an appointment, despite waiting for weeks. After calling multiple times and receiving inconsistent information, I was finally scheduled for a consultation -- nearly two months after the initial referral. I was told I would be added to a cancellation list, but after another month without any communication, I had to call again myself, at which point I was finally able to be seen that same day. During my consultation, I met with Nicole Cheng, ARNP, rather than the physician (who was reportedly booked three months out). She instructed me to stop taking Omeprazole for two weeks prior to my procedure. Three weeks later, I had the procedure, and the results were uploaded to MyChart. However, seven days passed with no communication from my provider. After several phone calls, I finally received a brief MyChart message instructing me to continue taking Omeprazole 20 mg. Because my symptoms persisted, I reached out again to Ms. Cheng, who advised me to resume taking Omeprazole 40 mg -- the same dosage I had been taking before the procedure, which clearly had not been effective. I also expressed my frustration with the lack of communication and continuity of care. Her response was simply, "Sorry you feel that way," and she proceeded to cancel my December follow-up appointment without my request or consent. When I called back to reschedule with an actual physician, the representative I spoke with was dismissive, telling me that all doctors were booked through the end of the year and that 2026 schedules were not yet available. When I asked what I should do in the meantime, I was told, "I don't know." This entire experience has been extremely disappointing. The delays, lack of follow-up, and poor communication I've encountered with Optum are unacceptable. It should not take months to schedule a consultation, receive results, or speak with a qualified provider about ongoing symptoms.

I am writing this to warn other patients--particularly women and those with a history of health…read moretrauma--to seek care elsewhere. My experience with Dr. Palmer, Dr. King, and the Optum/Everett team was defined by dismissiveness, professional negligence, and repeated attempts to "psychologize" physical symptoms that turned out to be chronic organ dysfunction. The Failure to Diagnose I presented with anal bleeding, a history of childhood cancer, and lifelong GI issues. Despite a HIDA scan showing 13% gallbladder function (severely dysfunctional) and an ultrasound showing a gallstone and fatty liver, Dr. Palmer and Dr. King repeatedly dismissed my symptoms. * The "Anxiety" Trap: Because I was transparent about having health anxiety due to being a cancer survivor, the team used this against me. I was told my right upper quadrant pain was "musculoskeletal" or "anxiety-related." Dr. Palmer even attempted to prescribe antidepressants for physical pain that was actually a failing gallbladder. * Missed Connections: Despite my high BMI-neutral health and fitness level, they blamed "social drinking" for liver elevations and ignored the clear clinical link between gallbladder dysfunction, fatty liver, and Type 2 Diabetes. I had to advocate for my own A1C testing at an unrelated appointment, which confirmed I was diabetic--a connection the GI team completely failed to investigate. Unprofessionalism and Gatekeeping The level of unprofessionalism was shocking: * Dr. Palmer made disparaging comments about "the types of people" who have colon problems. * The nursing staff was dismissive, once copying my primary doctor to "warn" them I had anxiety rather than addressing my post-procedure complications. * Dr. Palmer "mansplained" the rigors of IVF to me--despite the fact that I have gone through 11 rounds--and actively discouraged a necessary surgery that multiple other surgeons recommended. When I pushed for answers, Dr. Palmer became visibly annoyed. In our final appointment, he actually had the nerve to say, "You have had hundreds of thousands in testing done; you are fine." It is not a doctor's job to act as a cost-gatekeeper for an insurance-owned clinic (Optum/United Healthcare). His focus was on the "cost" of my care rather than the documented organ dysfunction in my chart. The Outcome After being denied further imaging at Optum, I sought a second opinion at Skagit Regional. They immediately ordered the necessary CT/MRI and agreed that surgery was required, especially as I was preparing for an embryo transfer (pregnancy is notoriously hard on the gallbladder). The Proof: I had my gallbladder removed last week. The pathology confirmed: 1. Thickened gallbladder walls. 2. Sludgy bile. 3. Chronic inflammation (it was adhering to surrounding organs). Discrediting the "Lifestyle" Blame Because I was honest about social drinking, the team used that to blame my elevated liver enzymes and "mild fatty liver." They told me to just "stop drinking and lose weight" (despite my normal BMI). The Proof: During the surgery, the surgeon personally inspected my liver. There were no signs of fatty liver. My liver numbers had already stabilized once I started Metformin for the Type 2 Diabetes that I had to ask to be tested for. The fact that i had drinks here and there during this time proves that my liver issues were never caused by alcohol--they were related to the gallbladder and metabolic issues this team refused to connect and instead wanted to gaslight the situation using my truthfulness of normal social drinking against me as well as anxiety. If I had listened to Dr. Palmer and Dr. King, I would have entered a high-risk pregnancy with a chronically inflamed organ. Their insistence on "medical necessity" felt more like financial gatekeeping for the insurance company that owns them than actual patient care. Advice to patients: If you feel something is wrong, do not let this team tell you it is in your head. Seek a second opinion immediately.

Bunion surgery several years ago, was a terrific experience as far as surgeries go. Very kind,…read morecompassionate doctor. Recommend 100%!

From the owner: Podiatry and Sports Medicineread more

Excellent massage. I was on vacation in Washington from Oklahoma and decided a massage would be…read moregreat. Lucky Oil Massage was just the ticket. I would go back way to often if I lived there