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    Optum - Gunderson

    1.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    2 months ago

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    6 months ago

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    3 months ago

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    Western Washington Medical Group - Pinky finger with a pin  in it!

    Western Washington Medical Group

    (48 reviews)

    In short The doctors have been great, as have the nurses and…read moremost of the PAs. One PA was frustrating, and scheduling isn't always smooth, though the gals at the front desk are super nice every time we can reach them. In long Last spring, my lovely bride had a massive stroke, and has seen the orthopedist, pain management doc, and spine specialist here. The pain management doc moved to another office this year, and we'll see her again shortly. One quick outpatient procedure last year was a waste of time because the PA just hurried through it. The orthopedist had been called out for an emergency surgery. We repeated that proc a couple months later with the actual MD and it was super effective. Lots of reviews mention how tough it is to schedule here, and sometimes the phones do leave you wondering if you'll ever get through to a human. Once you do, though, they follow through and stuff gets done, at least in our experience. The facility is nice enough for sure. Decent amount of parking, clean and bright. It's surprising to find a medical facility that does not have automatic doors for wheelchair users, but then again, this is not the only one. Those doors are evidently way more expensive than we might think. Overall we're happy with the care here and will continue to be seen.

    Don't go here. There are better places with better doctors and customer service staff that aren't…read moredismissive and have shady billing practices. .

    Schaaf Scott DO

    Schaaf Scott DO

    (1 review)

    I am being kind giving him a 1 star. STAY FAR FAR AWAY FROM HIM!!!!…read more I was given Dr. Schaaf's name by my family physician. She ordered Xrays and an MRI so that I could go see him. I had just rode in the StP and heard a pop in my knee area towards the end of my ride. It swelled to 3x the size and there was something definitely wrong. Went to see Dr. Schaaf. Dr. Schaaf reviewed the MRI and X-rays. I complained about the back of my knee. Pointed to the area. He Looked at the MRI and XRays - said my knee cap was out of alignment and would need to do microscopic surgery to push it back into place, by cutting the muscle tissue around my knee cap to give it room to move back into place. My other option was - If I didn't do this surgery, I wouldn't be able to continue riding my bikes the distances I was used too. It would become short quick Sunday afternoon family rides. If I did the surgery I'd be back on my bike and as good as knew in time for the next bike season. I did the surgery. Missed a month of work. Had to do months of Physical Therapy and at my post op appointment with Dr. Schaaf, I said nothing has changed. The pain is still there right at the back of my knee. I could point exactly where it was coming from in the exact spot I complained about before the surgery. Dr. Schaaf said. Well the MRI's wasn't for that area of my knee. So, he wasn't not sure what to tell me other than Surgery is went well. He was pleased with the outcome since I healed well. He had no answer to what the pain I was feeling was from. Said to give it some time and come back if it didn't get any better. I didn't want to go through a surgery like that again, so it took me 3 years to finally go back. Told Dr. Schaff that the pain has never stopped, never changed areas. I am finally willing to have a second surgery if it will take care of the problem. I just want to be back on my bike and active. I had replaced biking with hiking, but I was having issues with hiking now too. Schaaf said I'd have to have another MRI for him to diagnosis what was wrong. Said great, let's fix the problem. Had the MRI and waited for a call. Got a letter in the mail, stating their was nothing wrong with the MRI. Called Dr. Schaaf, got his assistant. She said the MRI shows nothing wrong. Since I was never shown the MRI, I said - Did Dr. Schaaf take the MRI for the back of my knee? Can you please confirm and have him look at it again. The problem is the back of my knee. Assistant called me back. She said Dr. Schaaf reviewed my MRI again. Confirmed he could see the back of my knee and there was nothing wrong. Went to a real knee specialist for a second opinion. within 5 minutes, the Dr. said - Its sound like a Menisci problem. Could be one of three things. He discussed and diagrammed out all three issues. He told me he could fix 2 of the 3 things issues. But, said the MRI from Dr. Schaaf was worthless, since you have to do an ink injection to see the Menisci which would cause the back knee pain. Both times, Dr. Schaaf did not do an ink injected MRI. :( Said he needed me to do the MRI with the ink injection. I did that... Went back to see him and he gave me a picture of my Menisci with the tear. Plain as day. There is a tear on the right side (Where I would point to and complain to Dr. Schaaf). When I was getting the ink injected MRI - I was told by the MRI specialist, that common practice is always to have the 2nd MRI an ink injection MRI. You can see more from that. Said this is a common story - that the prior doctor didn't bother with the proper MRI... Hence, the majority of the patients the hospital sees - is for second opinions and have similar stories to mine. So for me... 2 MRI and 1 knee surgery later. Lots of money and lots of time wasted on a Dr. who just doesn't care enough to listen to his patients. He just wants to get them on the surgery table for unnecessary surgeries, so that he can make money and be done with really helping anyone. To do a proper diagnosis takes a little time and effort by the Dr. Dr. Schaaf does neither.... Though he will tell you that he loves your shoes. Oh, and I called Dr. Schaaf's office to give them my feedback of above, so that maybe he might care enough to start pay attention to his next patient that is in line for help.... His assistant and he wouldn't take my call and told me to fill out a comment card! Seriously??! DONT EVERY GO TO THIS BUTCHER, HE IS A QUACK!

    Optum - Gunderson - sportsmed - Updated May 2026

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