I broke my leg while traveling abroad. The orthopedic doc in Turkey wanted to do surgery straight…read moreaway. I said no and that I would get it evaluated when I got home. Took the next flight home and went to the ER here. They referred me to Everett Bone and Joint. I was happily surprised when my doc said I didn't have to do surgery. I am healing well with no complications as of yet. The office team was cordial and fast. Everything was quite streamlined.

I have a less then $120 bill from years ago I forgot about and will happily pay but now this place…read morewon't let me make an appointment for a displaced heel fracture until I clear the bill which is quite small compared to how much im sure this joke rakes in. Personally I view the fact that they are willing to let an injury worsen and become irreparable or at least a more complicated fix as a full violation of the sacred hippocratic oath. Now yelp wants to know about care quality the last time I went there was for a torn meniscus which is still torn and probably worse now. While I can say the doctor i saw seemed polite I felt as if he didn't care and spent maybe 12 seconds listening to me before sending me on my way. Im sure this place is great. Im also certain that unless you are gonna make them more money then they lose they won't waste their time on you. Go somewhere else if you can

This doctor treated me Very poorly or an extended period of time had I known he had an issue…read moretreating L&I claims so poorly, I would have NEVER gone there. He tried to send me to a psychiatrist to give me tools to help me with my pain and when I refused and insisted on surgery in post-op he told me that he had removed one of the largest herniations he had ever done. No apology for years of shining me on. No concern. No care. Just collected his money and waddled away. This kind of doctor is the worst

I highly recommend Doc. Stonecipher, his care and concerns and office visits were how I feel a…read moredoctor should have his practice. He took his time explaining the procedure, what to expect, recovery time, etc. He was very through in reviewing my previous surgeries and test results. His office staff, including Rae was also very forthcoming and was quick to respond to any questions I had before and after surgery.

In short The doctors have been great, as have the nurses and…read moremost of the PAs. One PA was frustrating, and scheduling isn't always smooth, though the gals at the front desk are super nice every time we can reach them. In long Last spring, my lovely bride had a massive stroke, and has seen the orthopedist, pain management doc, and spine specialist here. The pain management doc moved to another office this year, and we'll see her again shortly. One quick outpatient procedure last year was a waste of time because the PA just hurried through it. The orthopedist had been called out for an emergency surgery. We repeated that proc a couple months later with the actual MD and it was super effective. Lots of reviews mention how tough it is to schedule here, and sometimes the phones do leave you wondering if you'll ever get through to a human. Once you do, though, they follow through and stuff gets done, at least in our experience. The facility is nice enough for sure. Decent amount of parking, clean and bright. It's surprising to find a medical facility that does not have automatic doors for wheelchair users, but then again, this is not the only one. Those doors are evidently way more expensive than we might think. Overall we're happy with the care here and will continue to be seen.

Don't go here. There are better places with better doctors and customer service staff that aren't…read moredismissive and have shady billing practices. .

I am a grandmother now, I began seeing Dr. Frost at around 10 years old. He was a wonderful doctor…read morein the late 70's into the early 2000's . He removed ostreochondromas from multiple bones throughout the years. So sad to lose him to the Everett Clinic. Haven't found a doc with his skill and consideration since. And now my RA retired so my only option is continue to deal with it on my own. I HIGHLY recommend him for a child or adult.

Dr. Frost was extremely unprofessional and condescending. I work for an attorney who recommended…read morehim because his sister-in-law went to Dr. Frost. I had not been in an accident and was not involved in a law suit. I just needed a consult for a knee replacement. He did not physically examine me nor did he look at my MRI findings I brought with. After ranting about the legal system for the entire appointment, he left me sitting in the exam room in tears. Later I reviewed his clinic notes on the exam, which were clearly inaccurate. I cannot comprehend such behavior from someone in a healing profession.

after my fusion and laminectomy I was sent home with no care. he did not send me to a rehab center…read moreas was discussed. I received no therapy while in the hospital either. now I need additional surgery which most likely stems from the surgery he performed.

totally ruined my neck and tried to tell me it would take time to heal. His asst finally told me…read morethat he had severed the nerves and it woulf not ever be better. sad

I am being kind giving him a 1 star. STAY FAR FAR AWAY FROM HIM!!!!…read more I was given Dr. Schaaf's name by my family physician. She ordered Xrays and an MRI so that I could go see him. I had just rode in the StP and heard a pop in my knee area towards the end of my ride. It swelled to 3x the size and there was something definitely wrong. Went to see Dr. Schaaf. Dr. Schaaf reviewed the MRI and X-rays. I complained about the back of my knee. Pointed to the area. He Looked at the MRI and XRays - said my knee cap was out of alignment and would need to do microscopic surgery to push it back into place, by cutting the muscle tissue around my knee cap to give it room to move back into place. My other option was - If I didn't do this surgery, I wouldn't be able to continue riding my bikes the distances I was used too. It would become short quick Sunday afternoon family rides. If I did the surgery I'd be back on my bike and as good as knew in time for the next bike season. I did the surgery. Missed a month of work. Had to do months of Physical Therapy and at my post op appointment with Dr. Schaaf, I said nothing has changed. The pain is still there right at the back of my knee. I could point exactly where it was coming from in the exact spot I complained about before the surgery. Dr. Schaaf said. Well the MRI's wasn't for that area of my knee. So, he wasn't not sure what to tell me other than Surgery is went well. He was pleased with the outcome since I healed well. He had no answer to what the pain I was feeling was from. Said to give it some time and come back if it didn't get any better. I didn't want to go through a surgery like that again, so it took me 3 years to finally go back. Told Dr. Schaff that the pain has never stopped, never changed areas. I am finally willing to have a second surgery if it will take care of the problem. I just want to be back on my bike and active. I had replaced biking with hiking, but I was having issues with hiking now too. Schaaf said I'd have to have another MRI for him to diagnosis what was wrong. Said great, let's fix the problem. Had the MRI and waited for a call. Got a letter in the mail, stating their was nothing wrong with the MRI. Called Dr. Schaaf, got his assistant. She said the MRI shows nothing wrong. Since I was never shown the MRI, I said - Did Dr. Schaaf take the MRI for the back of my knee? Can you please confirm and have him look at it again. The problem is the back of my knee. Assistant called me back. She said Dr. Schaaf reviewed my MRI again. Confirmed he could see the back of my knee and there was nothing wrong. Went to a real knee specialist for a second opinion. within 5 minutes, the Dr. said - Its sound like a Menisci problem. Could be one of three things. He discussed and diagrammed out all three issues. He told me he could fix 2 of the 3 things issues. But, said the MRI from Dr. Schaaf was worthless, since you have to do an ink injection to see the Menisci which would cause the back knee pain. Both times, Dr. Schaaf did not do an ink injected MRI. :( Said he needed me to do the MRI with the ink injection. I did that... Went back to see him and he gave me a picture of my Menisci with the tear. Plain as day. There is a tear on the right side (Where I would point to and complain to Dr. Schaaf). When I was getting the ink injected MRI - I was told by the MRI specialist, that common practice is always to have the 2nd MRI an ink injection MRI. You can see more from that. Said this is a common story - that the prior doctor didn't bother with the proper MRI... Hence, the majority of the patients the hospital sees - is for second opinions and have similar stories to mine. So for me... 2 MRI and 1 knee surgery later. Lots of money and lots of time wasted on a Dr. who just doesn't care enough to listen to his patients. He just wants to get them on the surgery table for unnecessary surgeries, so that he can make money and be done with really helping anyone. To do a proper diagnosis takes a little time and effort by the Dr. Dr. Schaaf does neither.... Though he will tell you that he loves your shoes. Oh, and I called Dr. Schaaf's office to give them my feedback of above, so that maybe he might care enough to start pay attention to his next patient that is in line for help.... His assistant and he wouldn't take my call and told me to fill out a comment card! Seriously??! DONT EVERY GO TO THIS BUTCHER, HE IS A QUACK!

I am writing this to warn other patients--particularly women and those with a history of health…read moretrauma--to seek care elsewhere. My experience with Dr. Palmer, Dr. King, and the Optum/Everett team was defined by dismissiveness, professional negligence, and repeated attempts to "psychologize" physical symptoms that turned out to be chronic organ dysfunction. The Failure to Diagnose I presented with anal bleeding, a history of childhood cancer, and lifelong GI issues. Despite a HIDA scan showing 13% gallbladder function (severely dysfunctional) and an ultrasound showing a gallstone and fatty liver, Dr. Palmer and Dr. King repeatedly dismissed my symptoms. * The "Anxiety" Trap: Because I was transparent about having health anxiety due to being a cancer survivor, the team used this against me. I was told my right upper quadrant pain was "musculoskeletal" or "anxiety-related." Dr. Palmer even attempted to prescribe antidepressants for physical pain that was actually a failing gallbladder. * Missed Connections: Despite my high BMI-neutral health and fitness level, they blamed "social drinking" for liver elevations and ignored the clear clinical link between gallbladder dysfunction, fatty liver, and Type 2 Diabetes. I had to advocate for my own A1C testing at an unrelated appointment, which confirmed I was diabetic--a connection the GI team completely failed to investigate. Unprofessionalism and Gatekeeping The level of unprofessionalism was shocking: * Dr. Palmer made disparaging comments about "the types of people" who have colon problems. * The nursing staff was dismissive, once copying my primary doctor to "warn" them I had anxiety rather than addressing my post-procedure complications. * Dr. Palmer "mansplained" the rigors of IVF to me--despite the fact that I have gone through 11 rounds--and actively discouraged a necessary surgery that multiple other surgeons recommended. When I pushed for answers, Dr. Palmer became visibly annoyed. In our final appointment, he actually had the nerve to say, "You have had hundreds of thousands in testing done; you are fine." It is not a doctor's job to act as a cost-gatekeeper for an insurance-owned clinic (Optum/United Healthcare). His focus was on the "cost" of my care rather than the documented organ dysfunction in my chart. The Outcome After being denied further imaging at Optum, I sought a second opinion at Skagit Regional. They immediately ordered the necessary CT/MRI and agreed that surgery was required, especially as I was preparing for an embryo transfer (pregnancy is notoriously hard on the gallbladder). The Proof: I had my gallbladder removed last week. The pathology confirmed: 1. Thickened gallbladder walls. 2. Sludgy bile. 3. Chronic inflammation (it was adhering to surrounding organs). Discrediting the "Lifestyle" Blame Because I was honest about social drinking, the team used that to blame my elevated liver enzymes and "mild fatty liver." They told me to just "stop drinking and lose weight" (despite my normal BMI). The Proof: During the surgery, the surgeon personally inspected my liver. There were no signs of fatty liver. My liver numbers had already stabilized once I started Metformin for the Type 2 Diabetes that I had to ask to be tested for. The fact that i had drinks here and there during this time proves that my liver issues were never caused by alcohol--they were related to the gallbladder and metabolic issues this team refused to connect and instead wanted to gaslight the situation using my truthfulness of normal social drinking against me as well as anxiety. If I had listened to Dr. Palmer and Dr. King, I would have entered a high-risk pregnancy with a chronically inflamed organ. Their insistence on "medical necessity" felt more like financial gatekeeping for the insurance company that owns them than actual patient care. Advice to patients: If you feel something is wrong, do not let this team tell you it is in your head. Seek a second opinion immediately.

GI Department is horrible see below…read more I would like to begin by saying that I have been a long-time patient of The Everett Clinic and have always received excellent care in the past. However, my recent experiences with Optum have been extremely disappointing and frustrating. This situation began when my doctor submitted a referral for me to have an endoscopy and colonoscopy due to ongoing gastrointestinal issues. I never received a call from Optum to schedule an appointment, despite waiting for weeks. After calling multiple times and receiving inconsistent information, I was finally scheduled for a consultation -- nearly two months after the initial referral. I was told I would be added to a cancellation list, but after another month without any communication, I had to call again myself, at which point I was finally able to be seen that same day. During my consultation, I met with Nicole Cheng, ARNP, rather than the physician (who was reportedly booked three months out). She instructed me to stop taking Omeprazole for two weeks prior to my procedure. Three weeks later, I had the procedure, and the results were uploaded to MyChart. However, seven days passed with no communication from my provider. After several phone calls, I finally received a brief MyChart message instructing me to continue taking Omeprazole 20 mg. Because my symptoms persisted, I reached out again to Ms. Cheng, who advised me to resume taking Omeprazole 40 mg -- the same dosage I had been taking before the procedure, which clearly had not been effective. I also expressed my frustration with the lack of communication and continuity of care. Her response was simply, "Sorry you feel that way," and she proceeded to cancel my December follow-up appointment without my request or consent. When I called back to reschedule with an actual physician, the representative I spoke with was dismissive, telling me that all doctors were booked through the end of the year and that 2026 schedules were not yet available. When I asked what I should do in the meantime, I was told, "I don't know." This entire experience has been extremely disappointing. The delays, lack of follow-up, and poor communication I've encountered with Optum are unacceptable. It should not take months to schedule a consultation, receive results, or speak with a qualified provider about ongoing symptoms.

Dr. Reynolds was excellent. He described my condition thoughly and listened intently to my…read morequestions answered them in a manner that a non technical patient can understand. He assauged my apprehensions expertly. The surgery was quick, and the incisions were very minimal. Recovery for shoulder surgery is daunting but follow up I received the same excellent quality of care.

Dr. Paul Reynolds located in the Gunderson Building. My Son was scheduled for surgery for a torn…read moreACL and torn meniscus, but accidently missed his preop appt. He called the next day to reschedule and when he showed up was told that Dr. Reynolds was no longer going to do his surgery. The main reason for this review is his unprofessionalism. My son called several times to talk to the doctor and kept getting the run around and was told Dr. Reynolds would call him back but never did. I called to talk to the doctor as well and was told the same thing and again never got a return call. He hides behind his phone staff to avoid having to deal with the issues. This is so inexcusable and unacceptable. Again very unprofessional.