I am so glad I found this office for my 2 month old. Dr. Moro was extremely patient, sweet,…read moreinformative and so caring with my daughter. She answered all my questions. My whole office experience, from the answering of the phones to the checking out was awesome. Smooth from beginning to end. I will 100% recommend this pediatrician if you want someone that truly cares and listens.

I'm sharing my experience because I left the office feeling very unsettled about how my…read moreone-year-old son's situation was handled. I brought my son to the office on 9/24 because I was concerned he had croup, which was confirmed by his doctor . I was told that if he was not doing better the following day, I should bring him back for an injection. The next day, he had been unable to keep his prescribed prednisolone down, and later that afternoon, after waking from his nap around 4:00 p.m., I became concerned about his symptoms again. Before calling the office, I specifically checked the office hours online because I wanted to make sure they were still open. The hours showed that the office was open until 5:00 p.m. I was not aware that they stopped accepting patients at 3:30 p.m., so I called at approximately 4:00 p.m. because I genuinely believed I still had time to bring my son in. When I called, I explained the situation and that he had not been able to keep his medication down. I understood that my sons doctor was not in the office that afternoon, and I was completely willing to speak with the doctor who was there. I would have been willing to wait just to speak with them and explain what was happening with my son. The front desk did give me the options of making an appointment for Monday or taking my son to urgent care. I understand that the office has policies regarding when they stop accepting patients, and I understand that they may not have been able to see him at that time. However, I was disappointed that I was not given the opportunity to speak with the doctor who was present. What was especially upsetting to me was that, instead of my one-year-old being evaluated by a doctor who was already in the office, I was directed to take him to urgent care. I ultimately followed that advice and took my one-year-old to urgent care, where we were there from approximately 5:30 p.m. until 9:30 p.m. As a mother, having to spend approximately four hours at urgent care with a sick one-year-old was extremely difficult. I understand that sometimes urgent care is necessary, but in this situation, I couldn't help but feel as though the responsibility for my son's care had simply been passed on to urgent care. It left me feeling like, once the office couldn't see him, it was no longer their problem. I am not saying that was the office's intention, but that is genuinely how the experience made me feel. There is also another concern I want to mention. In addition to prednisolone, my son was prescribed budesonide. When we went to urgent care, I was advised to follow up with his pediatrician regarding why budesonide had been prescribed for him and to discuss his treatment plan. The urgent-care provider specifically raised a question about the medication and told me to follow up with his pediatrician regarding whether albuterol was more appropriate for his croup symptoms. After this experience, I ultimately decided to change pediatricians. When I discussed my son's treatment with his new pediatrician, they also questioned why he had been prescribed budesonide. I am not a medical professional, so I am not claiming that the medication prescribed was wrong. I am simply sharing what I was told by the providers who subsequently evaluated my son and why this added to my concerns as a parent. I am not someone who takes my child to the doctor for every little illness. I called because I was genuinely worried about my son, especially since he had been diagnosed with croup and was unable to keep his medication down. I wasn't calling for no reason. I was calling because I felt he needed medical attention and I was looking for guidance. I also want to explain why I am taking the time to leave this review. As a mother, when I was looking for a pediatrician for my children, one of the first things I did was read through reviews from other parents. Those reviews helped me make decisions about who I felt comfortable trusting with my children's care. I hope that by sharing my experience, this review can also help another parent make an informed decision when choosing a pediatrician for their child. I truly believe that parents deserve to feel heard and supported when they call their child's doctor's office, especially when they are worried about their kid who is sick. This experience ultimately led me to make the decision to change pediatricians, and I hope the office takes my experience into consideration.

Excellent place. They're so attentive and great doctors and nurses. They also have a call center on…read morethe weekends if anything happens. Great service

Dr. Abreu has been phenomenal with our 1 month baby! My husband and I appreciate her so much as…read morefirst time parents. She has excellent bed side manners and speaks to us in a calm demeanor. For our initial appointment Dr. Abreu found something of concern from our baby. She did lab testing and emailed us that night to follow-up with good news. That hospitality and devotion is something you don't get at the doctor's office. Normally they will get back to you in a few days or forget. Dr. Abreu explains things to us in detail, she patiently listens to our concerns and questions, she makes you feel like family. Dr. Abreu is supportive of our dynamic when caring for our baby but offers her recommendations. She never rushes us during our appointments and is willing to look at photos we've taken of our baby for concerns or listen to any behavioral activity we weren't sure of. If you are in search of a pediatrician I 100% believe you will love Dr. Abreu. The office has always taken us on time for our appointment. Easy to schedule appointments in the office. Very friendly staff. They normally are busy so if you call you may be on hold for a bit. Valet is $4 in a covered garage next to Bocas Grill and Roads Pediatrician.

My son needed to have an ultrasound done here and it was a smooth and pleasant experience. Check in…read morewas quick, the staff was very professional and the ultrasound tech made my son feel comfortable that I didn't even need to hold his hand! 10/10 Service. P.S parking is a bit of a hassle because of the way the plaza is set up

Was out of town and my son had a minor accident on a bike playing with this cousins…read more Came here and from the beginning, everyone was kind and treated us great. They seemed pretty busy but are doing the best they can getting everyone seen as quickly as possible. Asked many questions and have taken great care of my son. Also, very clean hospital !

Doral location review: This review is not about the drs -…read morebut unfortunately a doctor's staff says a lot about the dr. I took my grandson yesterday for drs appointment and the lady behind the glass, Carmen, was the only thing I encountered. As per Carmen, my appointment never existed, even after my son confirmed twice before I arrived. She asked me who the patient was and before I even said my grandson's name, she cut me off and told me there was no dr at the office. I proceeded to try and talk with her and she left me talking by myself and went into the back where I could not see her. When I called for her, she rudely yelled at me that she was on the phone. Carmen is the rudest receptionist I have encountered in this city where customer service is a top priority. Carmen should not be a receptionist, nor work with people, and certainly not be the initial contact with the public for your office. While sharing this experience with my son, it's clear that Carmen was not having a bad day, this is her usual self. I was appalled at the way I was treated. No one should ever be addressed the way Carmen spoke to me. Perhaps a playback of her video dealing with me could be a great way to teach her how to deal with patients. To the drs that hired her, you can do so much better. You deserve to be represented in the best way possible. Please contact me if you would like to discuss.

Extremely rude front desk lady named Carmen. since the first phone call to arrange an appointment…read moreshe makes you feel like she is doing you a favor and you are just another annoying parent. She talks like she is angry all the time, makes you wait 20 min on the phone, she says things like "don't stay in front of my window and go seat somewhere!".... That clinic is losing patients fast, because of her. The rest of the staff is so so, and my kids are worth more than just a so so care service. bottom line, I am never coming back to that place. there are far more options in Miami... stay away from there and Carmen specially

I had a great experience with Dr. Patricia Jimenez. I was referred to another physician by a friend…read moreand got scheduled with her by coincidence as she had an opening. After our first visit, we decided to stay with her as our pediatrician. She was very kind and welcoming from the moment she walked in, took her time with me and my husband and our newborn and I never felt she was rushing us--- thank you for that! We are new parents and she verbally went through her exam with us so we felt reassured our baby girl was healthy and all the points were covered. We look forward to seeing you for years to come! Jenny, Justin & Skyler

I need to acknowledge Lourdes, Roiz APRN. I took my daughter in for a routine check and because of…read moreher personal care and detailed checklists in regards to any concerns I may have and hearing all my daughters symptoms she ran tests and pre diagnosed my daughter with Type 1 Diabetes. She had elevated glucose and her ketones were high as well. We were supposed to be out of town for the weekend and I am thankful we saw her prior to our trip. Lourdes was kind and sensitive while delivering instructions on how to communicate in the hospital and what to expect during our stay so that I may advocate for my daughter. Forever grateful for DR. Meyers and all staff at PPA !

I have been taking my daughter to the doctor office since she was born but lately the attention and…read moreservice has lacked completely. Starting from the front desk person "Eli" needs extra training, she is just in her world gossiping while Checking patients in and not verifying things correctly. After checking in, the front desk told me everything was fine and to have a seat. Once we were called in, they checked my daughter's height, weight, vision, hearing, and blood pressure, then sent us to the room. When the doctor came in and I explained what the visit was for, she noticed they had me listed as self-pay -- even though I had uploaded my insurance card and provided all the insurance info. Turns out, they were trying to charge me as self-pay because they said they don't take my insurance, even though the provider is listed on my insurance card, in the insurance portal, and in the insurance directory. After about 30 minutes, someone named Eli came to tell me again that they don't accept it, and that both the office manager and billing manager were out. I was told the billing manager would call me when she returns (still waiting). Overall, I wasted over an hour for no reason -- this could've easily been avoided if they'd verified my insurance properly at check-in.

I've been waiting for a call back from a Dr. since monday, today is friday!…read moreManager is never available! Stuff is rude and clueless! Ive veen transfer all over the place to get a medicine for my son after 4 days I still dont have it! Claudia hanged up the phone on me I called back and I was left on hold for 10 min!

The parking lot is next door or you can valet. Don't forget to get your parking ticket validated!…read moreYou will need time to go park then take the elevator to first floor and walk over to the medical building and take the elevator to the correct floor. Checkin on kiosk. Get your ID bracelet for every single appt. Then you will most likely wait a few hours before being seen. If they call you and ask if you can come earlier that doesn't mean they will see you earlier. I did that and that just meant sit in the waiting area longer. They have coffee and bathrooms in the lobby.

UN Health in Coral Gables offers an excellent healthcare experience from start to finish. They have…read moregreat doctors on site, and everything is designed to make your visit as comfortable as possible. The location is very convenient, right next to the Metrorail station, and if you're driving, they validate your parking so it's free. There's also valet parking available, which makes getting in and out very easy. Check-in is quick and simple thanks to automated kiosks that capture all your information, and accessing your medical records is straightforward, especially helpful when you're checking in on your own or managing follow-ups. The doctors are highly specialized and clearly know their fields, which makes it reassuring to hear their recommendations and explanations. The nurses and practitioners are just as cool, friendly, attentive, and knowledgeable. Definitively a center I will always try to go every time I need to if they offer the service I'm looking for. Bonus track: the piano playing in the background makes the environment even more relaxed, perfect for a patient who is under stress. The waiting area is comfortable and well maintained, and a really nice touch is the coffee machine on site, where you can make anything from an espresso to a regular American coffee while you wait. Also, there's an optical center onsite. Overall, UN Health combines excellent medical care with convenience, comfort, and a very patient-focused experience. Highly recommended.

Very attentive RN's and doctors that put a personal touch on each visit. And that's something that…read moreslips through the cracks in today's medical field where treatment can sometimes feel cold and methodical. They put the kids as the priority and that peace of mind is priceless. Dual entrances for sick and healthy kids is also a plus.

I called this practice after hearing great things about the doctors, but they won't take my child…read morejust due to the fact that she is not a newborn. I was not even asked how old my child is or what is making me change pediatricians. It was a bold NO. When I asked if they would have any openings for new patients, I was told basically... NO that they have been like that for years and there is a waitlist since 2017.