This is the one place I will always take my car! They have always been there for me for whatever…read morewas needed and took care of it right away. I can't say one bad thing about them or their service it has always been great. I truly feel they are fair, honest and knowledgeable. I can't say enough good things about them. I have been a customer of theirs for quite a few years and will continue for many more. Penny W.

A tight shop focused on quality. Best in the area. I got good advice, too, that saved me some…read moremoney.

This is by far the worst Toyota dealership experience I have had in 26 years as a Toyota customer,…read moreand I have been to many. I came in for a simple replacement key for my RAV4. Three months later, I still do not have one, and I am still waiting on a refund check. Here is what happened: They programmed a new key, handed it to me, and I discovered right there in the parking lot that the remote did not work. When I pointed this out, they explained it away as a "bad key," which means they charged me for a key they knew was defective. They promised to reorder it and call me. They did not call. Two months passed before I finally scheduled another appointment. I drove in and was told they could not program anything because their internet was down and I would need to reschedule. They said they would call me. They did not. Then, on the day of the rescheduled appointment, they called to say the replacement key still had not arrived due to a FedEx delay. At no point in this entire ordeal did anyone from the office follow up as promised. Every single time, I had to call them. When I raised my frustration, staff were dismissive and deflected responsibility. One person casually mentioned that "70% of new keys can fail," as if that were an acceptable explanation for the situation. I finally gave up and canceled everything. They said a refund check was on its way. Two months later, no check, no call. The incompetence here runs from top to bottom, including management. I would not recommend this dealership to anyone.

Was just there. They have about 2 new Rav 4's and a ton of trucks. No new vehicles in stock. No…read moresalesmen came around to help us. This is the thing at dealerships now - just a bunch of guys staring at computers and they don't even turn their heads when you walk in. I guess why bother if there's nothing to sell?

Friendly and knowledgeable. They will take of you!! Love…read moreusing a local place rather than a generic shop

Very unprofessional. Back yard work and mentality. You will have to pay someone else to re-fix your…read morevehicle.

We needed our truck to be towed…read more USAA's Roadside Assist and AAA's towing did not provide a vendor/truck within forty minutes. It could be that they are great in different areas. But in southwestern Massachusetts, they were for all intents and purposes, non-existent. Called Jim's. The phone was answered on the second ring. After agreeing to the cost for towing and providing my location, a drive-up/on-bed tow truck arrived within thirty minutes. The price for such a premium service was fair and the driver was an absolute gentleman. I would call this company in a heartbeat. In fact, I will go to them for some auto body work that I need to have done. In terms of growing and maintaining a business, professionalism is the best advertising. Thank you, YELP for listing this company.

I called to get my truck out of mud slipped 4 ft of the road on my horse farm itemn4. The driver…read moredidn't have to wrench it that far but he did don't know. I use to have Tow business for 30 years sold it over 10 yrs ago. So was charged $450 plus $17.50 fee for credit card. He put spare on tire was real low. Had no airtime you changing flats u better have air tank lot of spares get low. We'll driver said couldn't do anything I asked to gmtake me to Napa 3.2 miles away said no got another call put when he got there said was a slow day. I offered to pay him said no . So $467.95 still. Stuck owner said basically tough luck .

I dropped my daughter's car off in the morning to be assessed for a problemthay was preventing it…read morefrom being inspected. By 10.28 am we had a detailed list of the tests that were performed with an exact breakdown of time, cost, and GET THIS....PICTURES. Yup, they attached pictures of each issue they need to fix and described each in detail. You then got to go through the proposed project and approve what you want to be done and what you want to hold off on. I'm from a small town and I certainly have never seen this before and was impressed. Yes, it is expensive but one can expect that when you have a foreign car. No one goes into purchasing a foreign car thinking it will be cheap to fix if something goes wrong so we were not surprised at all by the cost. In fact they did come in a little bit lower than my husband and I anticipated. All in all, we would highly recommend this auto repair shop and will be happy to return to get our car taken care of by them.

Simply stated, the best auto repair shop I have experienced in the tri state area. The mechanics…read moreare top notch, with the unique bundle of knowledge, diagnostics, caring and the ability to work within budget. Diagnostics include photos of potential areas of concern, cost estimates and a rating system for the urgency of the suggested repair. A "no surprise environment ". Fred Gordon

The crew did a great job on my Classic Mini Cooper, taking the time to do the job perfectly the…read morefirst time. Although it took a little longer than expected, I'm glad they didn't rush things. Highly recommended. Autumn in the front office is always on top of things and one step ahead when it comes to dealing with insurance companies. Thanks, Guys, especially Blaire!

This business is top notch. My car wound up getting totaled, but the entire staff was completely on…read morethe ball in terms of communicating with me and my insurance company. My interactions with all employees were 100% productive.

I stopped in to Exit 21 Quick Lube today (07/16/20) for the first time for a Synthetic Oil Change…read moreand was pleasantly surprised at a number of things. 1. Very pleasant Office staff greeted me as soon as I walked in. 2. Extremely Clean, Comfortable and Air Conditioned waiting area 3. My truck was taken in literally immediately (with Two technicians working on it at the same time) and was completed in under fifteen minutes I thought the pricing was right in line with local pricing and they topped off my washer fluid without me even asking. I will most certainly return for my next Oil Change when it is time. I honestly have never had a more pleasant experience at an oil Change place before today. Update 9/2/21: Just over one year later and my next oil change was due. Only 6000 miles in one year???? wow....has to "Pandemic Miles" Anyway, Everything I said above is still true and these guys are just awesome. Everyone still has a smile and a kind word as well as I was in and out in about fifteen minutes again. Something to note though.....The price on the full synthetic has gone up to$67.75.....at least for my Honda Ridgeline. I definitely know where I'm going for my next Oil Change.

This is the only spot in town where I get oil changes and inspections. I don't trust anyone else…read more Full disclosure: I have a 2006 Volvo wagon. Even some of the best mechanics say to take it to a Volvo dealer or specialist. And I do. But for regular oil changes and the like, these folks have been great. Highly recommended.

On the way home to MN, from MA, our vehicle's brake lights were not working. We had stopped at two…read moredifferent auto dealerships in nearby cities for repair, but no one could "fit us in". Driving through W. Stockbridge, I noticed the ASE sign on Troy's garage, so we decided to try again to get help. The technicians at the garage knew within 10 minutes what was wrong, and within half an hour had us back on the road with brake lights working! The technicians were very knowledgeable and courteous. They took the stress out of the day, and we continued on our way, very happy to have a safe vehicle, once again!

Don't bring ur vehicle here if ur in a rush.i left my car here for 11 days and and they said they…read moredidn't even look at it yet.So I got my keys back and went elsewhere.Waiste of time.