I blew a tire on 81 south of York, NE. Called Hitz and they were there in 20 minutes. Brought…read moreme straight to the tire shop. Coordinated the billing with the tire shop. Given tff he e circumstances and being from 2 states away and just passing through, one of best experiences I have had with a service business in a long time!!!!

Zero stars. 1 mile tow was 400 dollars. When we tried to find out why it was so much the staff was…read morerude. One lady told my mom she'd lay her ass out on the concrete. Completely unprofessional and extortiononists. They have a nice new building by robbing the people of this town. Horrible service, horrible owner, horrible tow company. If you have a choice do literally anybody else.​

They were fast and efficient in performing the recall work on my Chevy. When I called that big…read moredealership they wanted me to leave my info and they would call me back later to make an appointment- too big for your britches and for me. All three of my Chevys will be going to Roe for service work.

Took a trip to grand island on day off. Battery went bad. Took car to roe buick. Took two hours to…read morechange a battery. No other dealer takes this long

Thanks Skip! You're always there when you're needed. I appreciate your timeliness when insurance…read morecompanies screw up.

My daughter who is in college took her car there for some minor repairs. They kept her car for two…read moreweeks! When she called to ask for updates she had to leave a message. Days later after they never responded she called again and talked to someone. They were rude to her and brushed her off after calling her a "little girl". She finally picked up her car and will never go back to them. How does a place like this stay in business??

After finding the exact truck that I was looking for online I made the drive to Hastings from Wayne…read moreand I am sure glad that I did. No high pressure sales and I was in and out within a couple of hours. Cam was the most knowledgeable cars salesman that I have ever had and at 64 years old I have bought a lot of vehicles. He spent the time explaining and showing me how everything worked. I would highly recommend buying a vehicle from Hastings Ford and make sure you ask for Cam!

I have worked with Cameron and he is a great person to work with even though he has only been with…read moreme for less than a week he is very professional, customer focused and a great listener!

I just sold a truck I had bought years ago from Grand Auto and was thankful for the quick, smooth…read moretransaction. I was satisfied to get the fair amount I had asked for the truck. Luis is our go to salesman at Grand Auto and he does not disappoint! I called today to let him know I had some accessories for the truck I would like to drop off and he invited me back to see how amazing the truck looked with their detail job! Picture of BBD (Big Black Dodge) included so you too can see their awesome detail job!

Friendly people and no run around about getting a vehicle that you want. Vehicles are very clean…read moreand maintenance done before they go on lot to sell.

Get your BASIC oil change somewhere else. 10am appointment to get oil change, tires rotated, and…read morethe transmission light reset since they had fixed the issue at a previous appointment but the light was left on. When I asked for them to reset it...well they forgot to do it, had to remind them a second time and then a new code apparently is reading . When I dropped the car off I came back from goodwill to see that they never took the car to the back. Guy apologized said he got busy... okay man (same guy forgot to let techs know to reset transmission light) so I wait a bit longer and basically they told me they need to order a new part for the NEW code that's being displayed on their code reader. They said they would call back and no one ever called back about ordering a part and getting our vehicle in. Our Ram truck has less than 20,000 miles and still on warranty. They are forgetful, delay in ordering parts and communicating with their customers . I'd rather drive to the Omaha dealership then put up with this one

In the past this place has been very friendly and helpful with a lot of things, but this is the…read morefirst time that I have had the shittiest service ever, not only did I have an appointment at 10 am and was told that I would be done by 11 am but 1pm n it's not even touched. On my way to pick up my car cus I just had it with rude people the lady calls n told me it would Be done before I get here fuck too!!!! As I told them I was here to pick up my vehicle I get told again I have to wait, I'm so irritated by the lies n ridiculous service. For something that will take 15 mins to do n I live an hr from town. So in my opinion there service crew needs to start telling people the truth n communicating better with each other or find a new job

Hands down the best vehicle service experience I've ever had. I was out of town when my truck…read morestarted having issues, so I came straight here. I had a little trouble finding the service door, but Jesus spotted me in the lot and pointed me in the right direction. Anthony, Steve and Matt were incredibly helpful right away even without an appointment or any heads up that I was coming in. These guys truly know cars and customer service. I hope I don't have to come back soon, but when I do, I'll definitely be returning here for service in the future.

Service Department is Top Notch. Sales staff is knowledgeable and Renee is the Best secretary ever.read more