Pet friendly hotel with a friendly staff. Comfortable beds and pillows. Room was clean with the…read moreexception of a few random hairs in the bathroom. Walls are very thin but not that big of a deal as no one was purposely loud. Breakfast was good. They had a decent variety of items to choose from. We would come back again, but would avoid being in a room on the same side as the garbage. That was not a fun thing to wake up to at 5 a.m. when they came to empty it.

Well, on the pro side, the beds were pretty comfortable, and if it hadn't been for teenagers out by…read morethe garbage dumpsters making a racket for more than an hour, I would've really slept well. The breakfast was decent. Cons were multiple and started when I first tried to enter the room. The key card would light up the lock, but I could not open the door finally, my between my husband and I we got the door open and I thought one of the key cards must be defective. That evening we went out for dinner and when we came back, we just could not get the door to open. I went down to the desk and a rather snippy young lady asked me where the other key card was. She reluctantly agreed to remake the cards but told me I might have to put my shoulder into it to get the door open. I don't know how great an idea it is to give 70-year-olds a room where you have to put your shoulder into it to get your door open. I think the source of the problem was an issue in the bathroom where apparently water above had leaked down and left the wallpaper, peeling and an undeniable smell of mold. This was also in the hallway. The shower was also quite odd in that the water would get scalding hot and when you turned it down, the dial would move back to the hot, so it was very difficult to get the shower to a temperature where you weren't being either scalded or frozen. Another minor issue was that the refrigerator grates were missing, which made it impossible to put most of our stuff into the fridge. I reported all this to a very helpful young man who was at the front desk when I left, but I definitely do not recommend this hotel.

Cute and modern hotel in a GREAT location. Restaurants and shopping are literally in walking…read moredistance. Hotel features a rooftop evening bar too. Front desk staff are very polite.

We had a great 3-night stay for a very reasonable price, with a breakfast buffet that was only $14,…read morefree parking, and the front desk was always staffed. A very comfortable king room suite, since I needed to work remotely during the day and needed a desk to take video calls, send emails, etc with reliable WiFi and no awkward background in my video calls. The neighbors were just an office building and some places I could walk to for dinner. This was perfect for I needed; I'm looking forward to coming back since they have a Nespresso machine that should be operational in the breakfast lounge!

I stayed at this hotel for three weeks for work, and this was one of the most unsettling stays I…read morehave had at any Marriott property. I am not someone who complains easily, but the combination of things that happened here was impossible to ignore. I received a 4am wake-up call that I never requested. Then a day later, I found a Dremel rotary tool inside my makeup bag. When I asked about maintenance, I was told none had been done in my room. Housekeeping has been great, so I truly do not know how a tool ended up inside my belongings. It made me uncomfortable in a way that I could not just brush off. The worst experience was how the hotel handled my room move. My stay was extended, but no one contacted me about the room move. No call, no email, and no note under the door. Instead, someone banged on my door while I was in the shower and told me I needed to move rooms immediately. I could have accommodated with no complaints had they communicated earlier. I was on my way to the airport to drop off a colleague and under time constraints when they told me I needed to move now. She did not know what room I was being moved to and did not have keys prepared. I finished showering and went downstairs to ask where they needed me to move to, and my old key was already deactivated. I was told to find the girl in the hallway to get back into my room. Because I was here long term, I had fully unpacked. I had to repack my entire room, load everything onto a cart, and move it all alone. Help was offered only after everything was already packed up. I later found out that several other consultants were also relocated, while a large group staying for only one night was kept together without inconvenience. Even worse, some consultants who went out of town for the weekend came back to find their belongings thrown into trash bags and moved without them being present. That should never happen in a hotel. I emailed the general manager with a detailed explanation and photos of what happened. It has now been more than a week, and I have not received a reply. I have stayed at many Marriott properties for work and never had experiences like these. I wish I could say this was a one time mistake, but the lack of communication, urgency, and basic respect toward long term guests was so obvious that I felt I needed to leave a review. I hope management takes this seriously, because the staff working the rooms deserve better leadership, and future guests deserve a safer and more professional environment.

My fiancé and I recently visited the Fairfield Inn & Suites in Franklin, Tennessee, and…read moreunfortunately, our experience with the customer service was absolutely horrible. During our visit, we witnessed an extremely disturbing interaction between a front desk employee and another guest. The front desk employee, Debbie, became confrontational with the guest, pointed her finger directly in the guest's face, touched the guest's face, and called her a "bitch." The guest was visibly upset and crying during the interaction. The situation became so serious that the guest ultimately had to call the police. Regardless of what may have led to the disagreement, there is absolutely no excuse for an employee to put her hands on a guest or verbally insult and disrespect them. Watching an employee become that confrontational toward a guest was shocking and extremely uncomfortable to witness. Debbie was also extremely rude and unpleasant toward me personally. Her attitude and overall demeanor made us feel completely unwelcome. Instead of receiving the professional and courteous customer service you would expect from a hotel, we were met with an attitude that was dismissive, disrespectful, and confrontational. The situation became so uncomfortable that my fiancé and I ultimately decided to cancel our reservation and find another hotel nearby. This significantly inconvenienced both of us because we had to spend additional time searching for another place to stay when we should have simply been able to check into our hotel and enjoy our trip. What we witnessed was extremely concerning. Front desk employees are the first point of contact for guests and represent the hotel and its brand. Seeing a guest crying while an employee was pointing in her face, touching her face, and calling her a derogatory name was completely unacceptable. Having the police called because of the interaction made the situation even more alarming. I would not recommend this Fairfield Inn & Suites to anyone based on our experience. Management seriously needs to address how guests are being treated and ensure that front desk employees understand appropriate professional boundaries, customer service, and how to properly de-escalate difficult situations. We ultimately chose to take our business elsewhere, despite the inconvenience it caused us. After this experience, I have no desire to return to this property. Guests should never have to feel intimidated, disrespected, or unsafe when interacting with hotel staff.

I loved my stay at the Fairfield. The rooms were clean, the bed and pillows were comfortable, and…read morethe breakfast was awesome. The pool was great too--had the whole place to myself! The staff was amazing, everyone from the front desk to the pool attendants were great. The hotel is in a perfect location, just steps away from the Parthenon and about 1.5 miles from Broadway. I walked to Broadway Street which took about 40 minutes but it wasn't a bad walk at all. There's also a bus that you can take down to Broadway as well. Parking is $25 per day, but you can come and go whenever you'd like which was a nice feature.

Great experience from check in to check out. Friendly front desk staff! That makes the stay. Great…read moresafe under ground parking. Great location. I had a mtg @ another property & chose to stay here. Easy walk & close to Vandy stadiums. My room was perfect...comfy bed, great TV, well lit & great shower. I didn't hear anyone next to me either. Great check out too! Definitely will stay here again.

I believe my wife and I are the first to stay in this motel since it's been remodeled, our first…read morenight here was July 1 and I believe that was their first booking dates, It was kind of weird we were the only ones in the entire motel the first night, but since then more guests have arrived, We have spent two of the four nights we have here and we love it, everything is clean and brand new I would recommend this hotel to anyone. It's not real fancy or extravagant but it smells nice and it's new, which is a pleasant surprise after the five motels we stayed in traveling from Vegas to Nashville. I also like there's no hotel management to deal with, it is done on an Airbnb basis with a keypad to get in the door and an instruction booklet once you get in. The Berry Hill area is very cool with shops, restaurants and bars scattered throughout the neighborhood, Manny within walking distance. To sum it up, this is been a very pleasant stay and I would not hesitate to stay here again.

BUYER BEWARE OF THIS LOCATION..I Was misinformed about the price I called got the 181.27 price…read morecalled back said the price was 269.54 difference was the deposit would receive back ..never did...was told yesterday when I reached out that 1. I booked thru someone else which I didnt... 2. The 80.00 difference would be refunded after stay was told that I agreed to the 269.54 so they wasn't obligated to refund the difference..their are never ..any staff at this location its all done on line ....BUYER BEWARE of this location

Overall a nice stay for the value. I stayed 2 nights for a work trip and it did its job. I liked…read morethat you get the daily $10 food/beverage credit and drink vouchers for the rooftop bar. The continental breakfast was better than I expected. They had a variety of cereals, breads/bagels, waffle station, oatmeal wth toppings bar, boiled eggs, fruit, two "hot" items that varied each day (egg quiche, egg cheese omelette, sausages), and juices/teas/coffee. The room itself was spacious and comfortable but humid. Our shower door didn't close and would just roll open. It was nice having a full kitchenette area equipped with a dishwasher. I enjoyed going to the gym every morning because there was never anyone else in there! They had plenty of equipment for a decent workout and a nice sunrise view. The peloton seat bike was broken but works if you're short (doesn't stay up) and some mats need replacing. The rooftop bar was enjoyable but lacking a view. The location is decent and walkable to the main strip area but very questionable at night. During the day felt fine but I'd recommend an uber at night. It's right next to the bail bonds and bus station. Most staff was pleasant and helpful.

This hotel is located a mile away from the main night life scene (Broadway Road), but it is close…read moreto the music hall of fame, football arena, and Ryan's Opera. The rooms are structured well. They have a kitchen stocked with pans, plates, and large refrigerator. The beds that I slept in were average, but room cleaning was done everyday and the staff did a great job on the cleaning. They do serve a complimentary breakfast and it's well stocked and everything was fresh. On the 7th floor they have a bar and restaurant called Top Note. It's a nice place to hang out with live musicians on Tuesday and Thursday's. Their signature drink is Jack Daniel's aged in an oak barrel for 25 years. I tried eating a few things off their food menu and all things were average nothing to rave about. They had a guest singer one night called Shelby Dressel, and that was the highlight of my stay. That girl can sing! She is part of a duo called the Dairy Daughters. I stayed all three hours to hear her sing and her voice was amazing. Look her up on Spotify, Amazon Music, etc. and you won't be disappointed. She was so nice and personable.

Check was easy through the Hilton app. Hotel is gorgeous. Room is a nice size room with all the…read morethings needed, even a steamer for your clothes! Water & ice stations set up on each floor for water, but they door offer bottles as well that can be brought to your room. Location is prime, it is just a short walk to the round about and the city streets are lined with shops. Staff is excellent. Valet staff is super quick, and the doors are always popped open for you to help you get into the hotel. If you do need a physical key, staff will supply but we used the electronic key via phone. They have a turn down service and they leave you a delicious cookie.

My girls group had a Monday night reservation for an igloo in the courtyard! Very fun two hours and…read moreour servers were amazing. The food and beverages were also seasonal winners. We came on probably the coldest night in January but they had a blanket for each of ( seats 6) us and we never took off our coats because th heater definitely wasn't keeping the igloo warm. No problem- we had fun. The bisque and prawn cocktails were perfect! Loved our evening here na f highly recommend just to try something different. There is a minimum of spending $150 but that's easily reached between 5-6 people.