This hotel itself has been great. Clean, updated and very friendly staff. Only reason I'm doing 3/5…read morewas the pool area was not well kept. (This is the reason we chose this hotel) As you can see in the photo the pool is very dirty and pool deck is also in need of a good cleaning. Also wanted to mention the breakfast was great and changed daily.

I stayed overnight from 15-16 January 2023…read more The hotel was really basic but fit my needs: complementary breakfast and free parking. Those are the 2 primary amenities I look for when searching for hotels. I arrived early and was able to check in since my room was ready. The front desk staff was pleasant and gave me a brief synopsis of the hotel. (In the morning, when we were getting breakfast, one of the guests had a child with an emergency, and the front desk staff called 911 and helped the guests until the paramedics arrived. She remained calm while communicating with the paramedics, all while trying to comfort the child). The room was okay. The sheets were clean, and the beds were comfortable. There is an outdoor pool, but it is closed likely due to the weather. The gym was super small, but it got the job done. There I one treadmill, one Peloton bike, and one elliptical. There are 5 different medball weights and a pair of 2 pounds weight; that was the extent of the weights. There is also a water dispenser with the cone paper cups (I have not seen those cups in forever!! Breakfast could have been better, but it was sufficient. The oats were watery, and the sausage looked overcooked and possibly reheated. The eggs looked good, but I was able to make waffles, and that was good enough for me. Overall, it was a good stay, and I would stay here again if I'm ever in the area.

It was comfortable and clean. We had been traveling, we got there late. The desk clerk was friendly…read morehe got us in a room fast and we were able to get to sleep and back on the road in the morning.

Absolutely horrendous! We were supposed to stay 4 nights and didn't even want to stay 1. We only…read morestayed the one night because we were tired from traveling.Checked out by 8 am after the first night could not get out of there fast enough. The carpet in both rooms was filthy. My parents' room had a musty smell to it.And they woke up to a cockroach on the carpet! Our room had water damage in the shower ceiling.It looked like it was going to fall in at any moment. The bathtub was actually spongy feeling. The only saving grace was the kind woman at the front desk.

Don't book with this hotel. We booked in August and both our flights were cancelled. I called the…read morehotel to tell them at 4 am. They said I needed to call 24 hours before. I couldn't because we were getting ready to head to the airport and got cancelled. So we booked another flight but that got cancelled. We even bought Allianz insurance but no one will listen. They are thieves and kept our money- over $450 and don't buy Allianz- I've sent numerous emails and have spoken to people there but nothing has been done. When I talk to someone at the hotel they tell me that Allianz should help but nothing one cares. Such a fraud!

WOW!!! This is the cleanest Hilton property we have ever stayed in and we stay in a lot of them! I…read morethought it was a brand new hotel. It was so well kept and absolutely beautiful. The room was extremely spacious with cool decor. It's even pet friendly, they had a jar of dog treats at the check-in desk. But you would never know they were dogs in the hotel, never heard a single one. We loved how they did the little promo with the rubber duck, I hate that we forgot to grab it and take a picture with it on the travel home. We will definitely do that next time! Ryan was helpful, and a very cool guy, personable and friendly. Breakfast was a typical Hilton breakfast. A nice indoor pool with a large workout room. Also, two restaurants on either side of entrance, very convenient! The only downfall was no fan in the bathroom. I will never understand that. But still five stars, well deserved, thank you to the staff and Hilton!

Walking in, it had that new hotel smell. It had welcomed its first guest just the day before we…read morechecked in. As you might expect, it's fresh and modern, perfect for both business and leisure travelers. Rooms and Amenities: The rooms are spacious and well equipped with comfortable bedding. We were the first guests to sleep on the bed - what a feeling. They really stepped up the lighting in the room and bathroom, with plenty of lights, and plenty of ways to adjust said lighting. The workspace area is ideal for those needing to catch up on work, and the complimentary WiFi is reliable and fast. The hotel also offers a fitness center and a heated indoor pool, which are great for unwinding after a long day. Service: The staff at Fairfield Inn & Suites are incredibly welcoming and attentive. From the moment we checked in, Caesar took good care of us. Always ready to assist with any requests and provided excellent recommendations for local dining and attractions. They were also well trained. You would never know this was their second day. Breakfast: The complimentary hot buffet breakfast is a highlight. It offers a variety of options, including fresh fruit, eggs, and pastries, ensuring a great start to the day. Location: Great location with an easy walk of a large shopping center, with shops, and restaurants, Ford Ice Center, and Metro Parks and Rec Center. It's also easy on and easy off of I40. Parking is plentiful and well lit. The area feels safe. Overall Experience: My stay at the Fairfield Inn & Suites in Bellevue was fantastic. The combination of modern amenities, excellent service, and a convenient location makes it a top choice for anyone visiting the area. new hotel

Clean and new. Welcoming when you come in. Nice outdoor pool, gym and fireplace area…read more Rooms on the side of the hotel near the freeway have a ton of road noise.

My Sorority Sisters and I had a nice overnight stay at Residence Inn Franklin Berry Farms!! Every…read morestaff member we encountered was kind, friendly, and helpful! Every aspect of the property from parking areas, lobby, various restrooms, breakfast and bar areas, coffee area, our room, the elevators, etc., were beyond clean!!! Berry Farms looks familiar since we have similar mixed-use communities in Madison County. AL. From the Berry Farms website: "Berry Farms is a mixed-use master planned community where work, shopping, and leisure blends seamlessly with front porch living on pedestrian-friendly streets. Located on 600 acres in the heart of Williamson County, Berry Farms is centered around connecting people to work, shopping, restaurants and meaningful open space." And, that's what this area does. Back to Residence Inn. Parking was plentiful, on both side entrances to the lobby. There were no bellhops when we checked in on Sunday afternoon. They have ample smallish carts to schelp your stuff inside (think the smaller Publix shopping carts). I think parking was complimentary; however, please check the website to be sure. Our 3rd floor room was super quiet! As others noted, there is a complete kitchen, including dishwashing machine, microwave, etc., and minimal coffee mugs, utensils, cookware, etc. The rooms are stocked with liquid dishwashing soap, dishwashing machine pods, paper towels, kitchen towels, wall mounted bath wash, shampoo, and conditioner and sample sized personal items like face wipes. They have an on site full bar and restaurant complete with room service that is completely unavailable on Sundays. When we checked out Monday, I did not see a soul in the on site bar, and never tried to engage the on site restaurant. Monday morning, the complimentary breakfast was sad, in my opinion. I hoped to get some scrambled eggs, bacon, grits and good coffee. Their coffee is inferior, both in rooms in these odd non-Keurig coffee makers that are designed for a certain sized coffee mug they do provide, and at the communal breakfast coffee station. I'm glad I didn't really need to be a high performing person that day, due to the lack of delicious coffee! They offered bananas, sliced fruit, muffins, one or so chorizo burritos and I think, a waffle/pancake machine. Meat options (bacon, sausage, etc.) were almost nonexistent. We checked around 0800 and maybe they did offer meat options/scrambled eggs earlier and ran out? Their "pantry" (my words not theirs) section by the receptionist counter was well stocked with frozen meals, beers, canned wines, beverages and sundries. This was a happy thing for us because this part of Franklin rolls up their sidewalks on Sunday nights. When we returned from the nearby First Bank Amphitheater around 10:00 PM on Sunday night, the nearby Publix had closed, no restaurants appeared opened and we settled on a few canned wines ($10.00 each) to share before going to bed. Thanks Residence Inn for your extremely clean facilities, your friendly service, and this location being very convenient to I-65!

Very good hotel. Only 5 years old as of 2025. Located in a live and shop tour setting with multiple…read morecute zero lot style homes in the neighborhood. Rooms are clean. Nice walk in shower. Only stayed one night so did not use the full amenities in the room. Check in manager, Teresa was very friendly and helpful. Location is very nice and convenient to things in Franklin,TN. Nice lobby and lounge area. Breakfast was good. Coffee bar was well kept. Unfortunately it's only open during breakfast.

For those of you who read my reviews, you will know I am a fan of bed and breakfasts. The Magnolia…read moreHouse is one of the best places I've stayed! Why? It is a quaint smaller bed-and-breakfast however the owners, and those that sit around the table in the morning are an incredible blessing and addition to your visit. The food is wonderful and the atmosphere calming. There's a beautiful large porch where you can sit outside and drink your coffee or wine and you can take wonderful walks or runs around the Franklin Square with wonderful coffee houses and even a local bookstore. Spoiler, there are no TV's in your room but in a common room.

Wonderful experience. Robbie and Jimmy are superb hosts. The beds are comfortable, the location is…read moreexcellent, the breakfasts were scrumptious and the entire visit was a delight!

We arrived at 9:25 PM and there were three people in front of us, 35 minutes later we were finally…read morechecked in. They really need more than one person working the lobby. She was struggling and customers even left to try and stay somewhere else because it was taking so long. Another customer had requested a roll away bed and had already made arrangements for it previously online, yet the woman said she can't get the bed to them for at least another hour "until the other girl gets here". This was close to 10PM when she told them that. And the bed was for a child. I felt bad for that family. That being said, the rooms are clean and modern. I felt very comfortable and I would stay here again if on another road trip.

My elderly father and I stayed here after a long day on the road. We were met at the counter by a…read morelady who wasn't friendly and didn't even offer a smile. Then she charged me $85 a night and that was with the Sr. Citizen's discount! The bathroom was very outdated. They just painted everything to cover up the flaws. I have stayed in many motels before and this is not an $85 a night motel. I won't be back.

The property is absolutely beautiful!! Unfortunately, the owners...not so much…read more Stayed at the cottages for a bachelorette party. As soon as Samantha learned it would be a bachelorette party she had apparently made her mind up about not giving us our deposit back. She was incredibly rude, hostile and unprofessional. Let me also add that it was a party of mid-30s to 40 year old mothers...not a bunch of 20 something's looking to rage. We were accused of damaging property which couldn't be farther from the truth. Apparently Sam noted calcifications on the stove top, and if you know anything about chemistry you would know that calcifications don't happen in the 72 hours that we were there. Also accused us of bringing in sand and leaves...leaves maybe from our shoes but it was not intentional. but were never in contact with any sand. Our group was quite respectful of the beautiful property, and it's a shame that the owner is a miserable person. The porch was by far our favorite, having coffee out there each morning. We were so excited for this location and we discussed making it an annual trip as we loved this location. But honestly probably not unless we get an apology for the treatment we received and obviously our deposit back. The owner refuses to show time stamped photos to her claims to prove we in fact caused the damages she is claiming we causes. Please also note the house sleeps 10 people. We had 10 people. Each day we took out a bag of trash. Yes we did accumulate a lot of trash as we cooked and ate at the house. But all our trash was cleaned up and put in the location specified. It's very sad cause we are not people who would EVER disrespect a property. We have morals and values!

Can we just live here?! We've now stayed in two of the Pot n' Kettle cottages and will definitely…read morebook again! The decor is thoughtful and the location is smack dab in a fairy tale town. It's great for a big family or group of friends. Photos and memories you'll never forget :)