They were very nice guys that came and looked at my plumbing -- but they spent over two hours writing estimates and charged me a trip fee. They did not repair anything! They told me how much trouble I would have if I did not address immediately. I ended up hiring an established plumber in the area and he repaired the issues asap for half of the cost. No writing estimates -- just repairing my problems. Rodenhiser may be good for some by not for us. read more

My garbage disposal was evidently jammed, although it had no power. I have fixed jams multiple times, but thought it was fried. Called Rodenhiser and customer service was good. However I was taken back by their prices, to "unjam" the disposal was over $220, if they had to replace it--- 995!! (This would have never been allowed). Mind you, a garbage disposal costs between 79 and 199 on average...installation is less than an hour. Secondly, I had a very minor issue with my bathroom sink that I asked them to look at. They told me my (newly renovated) faucet was cheap and to replace just the faucet would be.... 700 dollars. Again, a good Koehler faucet would be way less than 149. These folks are an absolute rip off, find someone small and local with some ethics. read more

The good news is they come quickly. The bad news is that they will charge you 3x what something should cost, at least within their plumbing division. I've had somewhat better experience with their HVAC people. Today they quoted $3,500+ to replace a hot water heater. I had an identical one replaced for $1,100 with a different plumber 2 years ago. They took 10 minutes to decide that the heater needed replacement, and the tech then complained that their $69 charge for 10 minutes work wasn't worth his time!! read more

I have been a Rodenhiser customer for at least 7 or 8 years. I have had a lot of work done by them including replacing and upgrading an HVAC unit, replacing and upgrading an AC condenser, installing a humidifier, replacing and upgrading a water heater, annual maintenance, other upgrades and repairs etc. In the past, their staff, from the call center to the technicians and to management, were professional and courteous. If they made mistakes, or had service issues, they took care of them quickly and professionally. Over the years, the quality of service steadily declined. I have had to deal with rude call center reps, technicians, errors they refused to fix, showing up without the necessary supplies, etc. The once responsive management team also no longer returns calls or if they do, it is not timely. Getting a courteous call center rep has become an exception rather than the standard. Their technicians mostly still do good work, but what used to be a focus on being professional and doing good work, they now seem to worry more about their ratings. In addition, Rodenhiser's HVAC maintenance price went from $450 for two units (which included a second unit discount) in 2013/2014 to $660 now for the same service and discount, a $210 (47%) increase in just five years. I called Rodenhiser two weeks ago to make an appointment for the annual heating system and humidifier maintenance. I asked the call center rep to make sure the technicians bring a replacement drum for the humidifier to the appointment in case the drum requires replacement. The call center rep initially told me they do not service humidifiers. When I told her that this was a recurring service and that Rodenhiser installed the unit, she told me they only replace the filter but don't do anything else. After going back and forth a few times, she finally checked my service history, however, she said that because my service history only showed filter replacements, it supported the fact that they do not do anything else for humidifiers. I asked a few times to speak to someone more knowledgeable about humidifiers, not only she refused to transfer the call, she told me she had asked her colleagues and they all said the same thing. When I told the rep that I did not want to make a service appointment until I can speak to someone who can help me, she told me that if I did not make an appointment then, their technicians will be too busy and I may not be able get an appointment. I expressed frustration that she appeared to be threatening me and did not make an appointment. I asked her to leave a message for the Customer Service Manager (Kristen?) to call me when she became available. The Customer Service Manager called me a couple days later. This is someone I have had positive interactions in the past and she had been helpful and a problem solver in the past. However, the professionalism of the past was gone, instead, she was similarly indifferent just like the call center rep. In 2013, Rodenhiser double-billed me for an AC condenser replacement. Instead of refunding me the money, the General Manager, Jon Manna, and I agreed to apply the credit toward annual HVAC maintenance. I finally used up the credit this past summer (2019). Throughout the years, every time I called to make annual service appointments, I was reminded that the maintenance services were provided to me for free as a gift from the General Manager. The same thing occurred again this time when I spoke to the Customer Service Manager. I finally asked to speak to the General Manager as I wanted to set the facts straight about the mischaracterization of the credit. The General Manager, Jon Manna, called and left me a message a few days later, I returned his call the next day and left a message and asked him to return my call when he had a chance. It has been over a week and I still have not received a response from him. The sharp contrast in responsiveness and professionalism in just a few years is as surprising as the significance of the price increases. read more

Have used this company several times. They take your money and give terrible customer service. Very poor value for the price. Installed wrong parts, broke other components of my plumbing, and take no responsibility. And they charge $$$$. I feel scammed. Might be convenient to work with a larger company, but not worth the money, stress, and hassle. Stay away. read more

I've had to replace multiple heating and cooling systems this year and interviewed 4 vendors. Rodenhiser's Salesperson Rick Picard was the most expert (having been in Service himself for years before switching to Sales)-- a couple of heat-pump-gas-hybrid boiler/furnace, etc. issues, including how to fit tight spaces, deal w/existing ductwork during renovation, etc. didn't phase him at all (whereas it stumped the other vendors). Of the 4 proposals, Rodenhiser's made the most sense, seemed most confident and had best customer experiences in our area, and was also competitive/comparable on pricing so I felt like I was getting the best quality without paying an exorbitant premium. Rick was also always responsive, patient and thorough answering many many questions. An Install team led by Brian Heno was also great at fitting in our new heat pump-gas boiler-hybrid and tankless water heater into a very tight space. Manager Jeff Amico did a thorough analysis of all the issues we're having on our old, Frankenstein systems and again, was expert and patient. Now Service team Brian Meeks services all our systems, new and old, and is again, always thorough, expert, explains and helps us think through things (fix or replace, etc.) like he's the homeowner himself. I am very glad we went w/Rodenhiser and recommend them to others! read more

Horrible! We got a new furnace in July and had CONSTANT problems with the BRAND NEW very expensive system. I do not recommend you spend your money with this company. The service guys are nice, but are on the phone with their "higher up" the time they are in the house "repairing" the problem. read more

Updated rating..highly recomended Rodenhiser to my daughter and they put in the $19,000 heat and ac last year. Well nothing but multiple failures on the furnace the latest Tuesday Oct. 23, repair man coming between 8&10 pm but NEVER arrived. Rodenhiser needs to step up and remove the lemon furnace and replace it. They extended the service plan after numerous calls to them but this is no longer acceptable. read more

Please find another company, we have had nothing but problems with the units they installed, and each and every year we needed to call them in because they stop working, or the ac never start up in the spring. Do yourself a favor. Their instillation has brought us nothing but headaches and non functioning units. The help is kind and curious but not sure they have a full grasp on what is going on with the units they install. read more

They are extremely expensive and charged a ridiculous amount just to come out to our house for an estimate ... Then the estimate was double the estimate of another plumber who ended up doing an amazing job hooking up our gas line for a gas fireplace. Waste of money on an outlandish estimate! read more

Rodenhiser charged my daughter over $200 to replace a leaking (dribbling) outdoor faucet. All that was required was a new washer on the old faucet, a 20 cent part and a few minutes of labor. The new faucet was a) entirely unnecessary and b) way overpriced even if necessary. Pure thievery. Keep far, far away from Rodenhiser. UPDATE on 2/13/14 - Rodenhiser called me today to discuss, and based on that discussion I am changing my review from one star to three. If 2 1/2 stars was an option I would go with that. On balance, IMHO Rodenhiser is like a Mercedes dealer or a five star restaurant - good service, very professional but absolute top dollar, at least for plumbing repairs. That's not all bad, but maybe that's why I drive a Chrysler and don't eat at Blue Ginger - I don't need or want to pay for first cabin, when coach class will do me just fine. read more

As an update, Rodenhiser credited me back about 20% of the tab ($206.01) but they were still very expensive for the work performed.

stay clear!! I completely agree with previous posts - they are completely over priced (by 50%!). We had a maintence agreement with them so when they came out this month they told us we needed a new furnace - ASAP - like turn the furnace off until its repaired. They had a sales guy that same day. The sales guy gave us quotes on his computer (never leaving a detailed quote behind). As with evetythign we told him we were getting other quotes and we are SOOO glad we did. The other quotes came in, as it turns out for the SAME equipment, at least 50% lower. Seriously, Stay away. Now I feel like i need to let others know because we were so close to being seriously ripped off from them. read more

Not starting out on the right foot. Called to get a rep out to look at installing 2 toilets. The guy never showed up, and the company finally called me 15 min before the window closed. Pretty shady if you ask me - they charge $75 just to come out and give you an estimate and then they don't even show. During our call, she said she could send them tomorrow with the same window. I told her unacceptable - first time on me - second time on you. I want a narrower window. She called back stating first thing in the morning. The jury still out on the rest of the job. I WILL be coming back and updating this. Things I am looking for: 1. price 2. job done correctly 3. work performed warranty 4. do they clean up after themselves Well, here is the final chapter of this review: 1. Price, was quoted at over a thousand dollars. I used Yelp and found another plumber(local small business) that said it would be about three fifty. When I asked the guy why my quote was so high, he actually replied with: we have alot of overhead. LOL 2. Not going with this company nor will I call them for anything else. In my opinion, this company is too big for residential work. read more

I want a WiFi device (FJ-IR-WIFI-1NA) for my Fujitsu Halcyon ductless mini-split system. It's a relatively new product from Fujitsu. I was referred to Rodenhiser by another company. I understand that Rodenhiser couldn't sell me the device by phone / Internet (they don't sell parts, fine), but "because we don't discuss pricing over the phone" they couldn't even tell me how much they would charge for the device. They would charge $95 to come out and "diagnose" (even though my Fujitsu system is running fine), and tell me how much they were going to charge for the device. While they would apply the $95 to the price if I bought the device, they would keep the $95 if I decided their price was too high or I bought the device from someone else. read more

We'd been using them for a few years and though we found their service pushy (they're ALWAYS selling you something, telling you to get an upgrade, or big repair), it seemed thorough. But then a normal maintenance was completed, the technician left around noon, and the repair started to leak, filling our basement. We started calling then, and called desperately every half an hour, but they didn't send someone back out until four hours after! We are so done with these people. read more

I asked for technician to come look at my water heater for an emergency. I waited home in the said time window but no one showed up in the time window nor did anyone call to inform if they would be late. They were so nit picky about selling their premium plans and being there during an emergency but not only did they not show up when an emergency occurred they did not bother calling and informing! I've called again and asked for someone to take a look, hopefully someone will show. Many home owners in my community are starting to complain and have stories of how Rodenheiser is trying to get them by doing updates which are not necessary. Seriously thinking of not continuing with their maintenance plan. read more

I had a simple leaking connection in my pressure relief valve and the repairman was trying to replace my whole system! He pulls out this book with all the prices for work he could charge me. He finally gave me a price of almost eight hundred bucks! What! Just replace or just fix the single leaky joint. Told him I have to leave and get back to him for a time to start the work. I never call back. Beware of these guys. read more

Let's send this company a message as big as the billboard on which they advertise the following: "Is your wife hot?" ... call Rodenhiser ... . Really!!! See it on Route 20 in Marlboro, MA (and elsewhere , I suspect!). This same advertisement now appears for the 2nd time in the last year, so apparently their marketing is no mistake. Does the owner/management of this company have any scruples? Do they really think this sexist, tongue in cheek "humor", which offends both women and men as they drive by is supposed to earn them business - and respect? Their only way to do so is take down the sign and be known for the quality of their work and the cost of the service which, if you read other reviews or have personal knowledge of their service, which I do, you'd probably look elsewhere Join with me, choose another company more deserving of your business and let Rodenhiser - and their wives - find out just how hot it can get! read more

I have had a very FRUSTRATING and NEGATIVE experience with Rodenhiser. I would strongly recommend looking elsewhere for heating/plumbing service. After noticing a leak in my aging water heater I decided it was time to replace the unit. I contacted Rodenhiser and explained my situation. I was told that they could send a technician to my home for a service visit for which I would be charged $69 to assess the job and discuss options for installing a new water heater. I was not happy about having to pay nearly $70 dollars simply to have someone look at my water heater, but I needed to address the leak and wanted to do so quickly. I scheduled a visit with a technician for the following day and was given a 3-hour window to expect the service visit. With about 10 minutes remaining and with no update from customer service or from the technician himself, I called to ask if I should still be expecting a visit from the technician. The customer service rep apologized for making me wait and confirmed that the technician was on the way. The technician arrived about 20 minutes after the schedule time frame. I know things like these happen and it's not always a huge inconvenience, but a call from customer service or the technician explaining the situation would have been appreciated. The service visit was mostly a joke. The technicians took a quick look around and asked what I wanted to do. I told them that I wanted to install a heat pump water heater since my electric company offered a rebate for these energy efficient units. They briefly tried to talk me into another type of heater mostly because the didn't really like the heat pump type and said it was hard to find anyone that would service them if the pump were to break. Then they went to their truck for about 15-20 minutes to put together a quote for a few different water heater options. They then presented me with a quote to install a new heat pump water heater that was $1500 MORE than I was expecting based upon my research. I know prices can vary for a variety of reasons, but the rates they quoted seemed absurd. They told me they would email me the quote since they had written it up on their tablet. I did not receive an email with the quote that night nor the next day. Nearly a week later I still have not received a quote from Rodenhiser! I was charged $69 for the service visit and after multiple attempts to contact the service technician and customer service I have not received the quote for which I paid $69. I do not know how you can operate a successful business like this. Reading some of the other Yelp reviews suggests that my experience is not unique. I suggest finding someone else and be sure to read customer reviews before agreeing to anything. I wish I had done the same and avoided this company altogether. read more

I would not give these ripoff artists a star period. They tried to charge us 2k to fix an AC unit and said they could not guarantee that would work. They said we had to buy a new unit for 15k. REALLY? Called Peak in Uxbridge. Scott was amazing, here quickly and the cost was less than $350. SAVE YOUR PHONE CALL!! read more

We called the company because there was a leak in our AC furnace which ended up wetting our ceiling. It was Sunday so we were in a bunch not to mention being first time homeowners. After leaving a message with the call center, we received a call back instantly. They told us they were fully booked until Tuesday. Within a few hours, they called us back and said someone can be over in about 30 mins. We were more than delighted. GARY showed up and the first thing he did was put on some booties to cover his shoes. That was the cherry on top for us; being Asians who do not appreciate shoes in the house. He must have gone up and down the ladder to the attic 10 time. Everytime he removed his booties before going up and put them back on after coming down, just to take them off at the front door to go to his truck. It was like a ritual for him. Long story short, the small job turned out to be a 3-4 hr job as the plumbing was completely wrong to begin with. We were actually afraid he was going to quit on us. However, he was very patient, spending hours in the 80-90 degree weather attic; trial and error everything possible. GARY MICHAUD DID A PHENOMENAL JOB! Seriously, 5 stars is not a high enough rating for this man. WE ARE 100% SATISFIED. This mature man took pride in his work, made sure everything was done completely correct the first time. We appreciate the amount of respect he showed us and our house. We are very careful of strangers who come into our house but Gary is a keeper. We would even trust him enough to let him work on our house without his being present. We will be asking for Gary ever we use this company again. Hopefully, not anytime soon! :) P.S. I have been told that this company is expensive. It was the weekend before 95 degree weather so not being without an AC is definitely not okay for our 4 pets. We were charged $95 dollars just for them to come out, plus $85 for weekend service ( they made sure we were told about the 85 and 95 before someone was sent) on top of $320. We mentioned seeing a coupon online and it was granted right away. They didn't even need us to pull it up. Paying the large amount was definitely painful ( seriously, we don't even want to know what we would have saved with another company) but in the end, we got an amazing respectful guy doing work on our house and as far as we are concerned, we have made a business connection. Why not pay more to guarantee the job was done right? read more

Great company. Had new furnace and a/c units installed. Great products, installation and follow up.

Had a great experience with Rodenhiser, the sales rep Rick, the staff and the technicians Daniel, Ed and Peter. They were on top of it, professional, pleasant, easy to talk to and not pushy which is impenitent for me. Rick came late to our house for an appointment made sure to explain in details the different options available and followed up promptly with the information needed. Even when it came it finishing the paperwork, Rick was still involved with the process. Great customer service. Kathy and the staff in the office were always pleasant over the phone, really helpful and when it got confusing, she was patient and more than happy to help. Finally, Daniel, Ed and Peter made themselves unnoticeable for two days during the installation. They came early in the morning, protected the floors to make sure they didn't bring mud into the house and kept me in the loop throughout the install. Overall, great experience and highly recommend them. read more

Although very nice and pleasant people to deal with, their quality of work is well below par. We ordered an AC system to be installed and paid over 17K, yet we had to deal with multiple issues that STILL prevent us from using the system TWO years after it was installed. First, the outside unit arrived damaged, which caused for delays, as they had to re order and deliver another one. Once the system was installed, it turned out that pipes that the company used were of poor quality and have rotten less than a year of very light use, which prompted them to be replaced. Which means additional scheduling for inspection and actual remediation and of course our time not to say a hole in a wall that has to be fixed at our expense. Replacement job wasn't done properly, as they couldn't make sure the system was functional, as there was a leak, that promped yet another visit. Another technician showed up and identified that installers didn't connect one inhouse unit properly and there was a leak that he fixed, YET couldn't say for sure if the system now is in a good order. And it was not. Refrigerant leaked out in a short order making system un operational again. Yet another round of scheduling and a visit from a person to state that there is a leak. And now we are again waiting for someone to come over and fix it. The fact is: we paid in full two years ago for something we can not use still. read more

On two occasions, once in September and now in November, I have scheduled Rodenhiser for plumbing work. And both times, on the day of the appointment (when I have stayed home from work to wait for the technician) someone from their office calls and CANCELLED the appointment! Ugh! Maybe my job is too small and they cancel me for a bigger job or what?! It is very unprofessional. I don't care if my pipes burst I am never calling them again. read more

We met with Ryan Brooks, to get a quote for our AC and furnace. He was very knowledgeable and did a nice job of going over all of the equipment and pricing. Very professional. But the pricing is way over the top. read more

To me, it seems that they don't want new customers, though I suspect others may defend them and this practice? They want me to pay them $65.00, to come give me a quote on a new water heater (at least a $2,000+ opportunity for them)? Because they are a 'premium supplier'? All other plumbers must be lousy and pale in comparison, because they don't seem to charge for this. Being in sales, I recognize this as a sales tactic some companies use as a means of getting an unsuspecting homeowner to 'commit' prematurely to what might actually not be a good quote. Of course, I'll never know if their pricing is in line or better than their competition. I suggested to them that they are requiring I gamble on them being great by having to pay for the quote... turns out they'll give me $75.00 off whatever quote should it convert to work? How about THEY gamble on themselves, if they are that great? read more

This was my first experience with Rodenhiser and I was extremely impressed with my entire experience. Marc J was my technician; he showed up exactly on-time, completely reviewed the service I needed performed and was very personable and professional. Once the work was completed Marc reviewed the work and left me detailed paperwork. I was so impressed that I signed up for their annual maintenance plan. No question, Marc and Rodenhiser get 5 Stars + for a job well done. read more

They charge $200 for replacing fuse inside Air handler which costs 35 cents. They charge $450 for contactor replacement, which costs $35 online and with labor, to the extreme should not cost more than $150 dollars. The Booster is charged for $155 which comes from Home Depot in just $11. The capacitor replacement is charged by them for $350, which is usually a $10 to $25 or less device. They are super expensive and they make sure once they visit you they charge you $1000 for something which any outside licenced technician from Home Adviser or so would be charging you less than $300 or $400. To add they will tell you that default warranty on the parts they are putting in is only 90 days so buy $250 warranty from them which will be good for 2 years. They should know that all new parts should come with a year or two or 5 year warranty by default. In summary, they will rip you off on prices. But there customer care is very soft spoken and professional. read more

We had a central line blockage in our plumbing. When I couldn't reach the company my usual plumber recommended, I tried Rodenhiser. They came and told me I had a central line blockage, which I already knew. They quoted a price of $1,050 to clear. I thought this was extremely expensive. When I complained about the expense they offered a $50 off coupon. I did some quick research and decided to find another plumber. I paid their $75 call fee and they left. I finally got in touch with the service my plumber had recommended. Within 90 minutes they had arrived and cleared the blockage for $265. I guess this isn't exactly a scam, but it is designed to prey on people who don't know any better when they are facing a situation requiring immediate attention. Charging 4x the standard price is unconscionable. read more

We contracted Rodenhiser to do some improvements for us. Once again they have exceeded all expectations and with this company our expectations are high! The lead technician Pat B and his technician Cam H had a clearly orchestrated plan. They worked so well together and it was dovetailed perfectly by the warehouse staff showing up with equipment, electricians and a third technician, all timed perfectly. The management clearly has done a great job creating this model to help the technicians and electricians in the field and ultimately giving the customer the best experience possible. Thank you read more

We've hired Rodenhiser a few times over several years. I always knew they weren't a bargain, but they were competent and convenient. Unfortunately, they seem to have moved to a business model of gouging uninformed customers who may be in a bind. I recently had them visit for very basic plumbing jobs that I've had done before. Once I was on the hook for a $69 trip fee they quoted me nearly $1,000 for two basic jobs. I had them do the less costly one that needed to be completed even though I knew it was way overpriced. They charged me over $300 for a job that took no more than half an hour and required essentially no materials. Two days later I found a plumber who charged me $100 for the other job that Rodenhiser quoted at over $500. It's probably safe to get bids from them for HVAC work and compare against other shops, but I wouldn't think of making a service call to them unless you have money to throw away. read more

I would not call this company again. When called came promptly to perform annual cleaning. Promptly discovered a "cracked heat exchanger" and redtagged the system. No tests where performed and, by the way, our salesperson can be here tomorrow. Salesperson promptly appeared with a slick PowerPoint presentation, however, he never followed up. None of this left me with a good sense of what needed to be done on a 10 year old system. Moral of story....get several estimates and don't be taken in by the donning of slippers on the technicians and a convoluted pricing structure. read more

I bought my ac / heat system from Rodenhiser. Great install team, system works ok, not as efficient as the previous installed system ( exact system, different installer ). They've called me twice over the last two weeks asking to schedule a service. I've called them back both times. I get dumped into one of those voice prompting systems ( it's terrible ). when I finally get through the prompt and try to get a person it just keeps throwing you back into the abyss. There is no extension for the follow up they called me about? After trying this, I decide I would leave a message - and guess what both times I called their message box is full? I cant even leave a message. Frustrating system, frustrating result. Nice people here but really this is terrible customer service. read more

Tom was incredibly thorough and to the point. He told us exactly what needed to be done and gave us options as far as what we wanted to spend and invest in our furnace repair ( service plan, repair vs. replace a part, etc.). When we told him that we were interested in oil to gas conversion within 1-2 years, he called another employee specializing in conversions and had us speak to him to answer our questions. He also made it a point to come back to our house in the same day after the warehouse was able to get a part so that we wouldn't go without heat any longer. We couldn't have been more pleased with our experience. read more

Rodenhiser Plumbing just completed an installation of a new boiler for us. They are very professional and easy to work with. We had a few followup questions and the entire staff from sales to installation to service handled everything with promptness and care. I highly recommend this company. read more

Chuck and Dave installed a gas line. They were friendly, meticulous and quick. Chuck came back for the inspector and to install the new stove at a later date. He was more than willing to answer random questions about my new house's heating and cooling system while we waited. Also, everyone I spoke to over the phone was incredibly nice and helpful. They can be expensive, but I was very pleased with the service and would highly recommend the company. read more

I don't know what happened to these people. They used to be good but this time they charged me $69 to come out and look at a sink hookup that my husband could do if he had time, and they said it would cost $700. This is a great way to make money, $69 for the trip then come up with a ridiculous estimate, then turn around and go to the next house. Never calling them again. read more

This company is a very big rip of. The Tech Dan was very deceptive in his dealing with this particular install. He came across very nice & took total advantage of then & Crisis & Challenged situation.I paid out of pocket & was not covered by insurance and I agreed to pay the $14,000. Which I did only because they were in the process of damaging my credit. Basically to save my home. plus with the Agreement that Rodenhiser was going to work with us on a Mass Save discounts which we depended on due to the HUGE out of pocket payment expense. My friend explained the Rodenhiser Install Agreement to me which I signed and made the initial down payment. This guy assumed that I may not had the balanced so after getting her emailed he started contacting her by phone & US mail. It was the weirdest thing, sending demanding letters and pressuring her to pay when in reality I'm waiting for my discounts & Mass save info to Process the Completion of the contract with them. Rodenhiser was totally out of control even when I reached out to customer service they were Not helpful because they did not look into why the delay and was preoccupied on contacting my friend with Demands for payment because some how they ASSUMED I was unable to pay my bill. But they billed my friend and threatened her Credit with demand letters. When she assured the company that they would be paid in entirety and made whole, when the tech fulfill his agreement of the agreed Discounts for the overpriced job. They did Not keep their end of the bargain and started billing my friend who never signed or agreed to any type of contract with Rodenhiser company. Mind you, they were already paid thousands of dollars down payment by me while they harassed & demand payment from my friend who never had a contract with them. While waiting for them to give me the Mass Save discount info they started demanding payments & sending DEMANDING letters to my friend who Never sign or agreed on the contract. There was no problem with the payments from us but, they lied about discount. They did not explain about their demand policy, regarding discounts & financing and their periods once the work is completed. everything was so deceptive. Thanks to God, I have the ability to pay. My friend would never let me enter any agreement that I couldn't make whole even without the discount. BE AWARE .....The Tech wanted us pick some random bank, running off all these banks not caring about, we needed to have this info before hand as we enter with them to be certain we can handle a loan. WE NEVER NEEDED A BANK NOR NEITHER DID WE TELL THIS COMPANY WE COULDN'T pay. We just knew they lied & they OVERCHARGED us. We need them to full their end of the bargain & not surprise us. My friend did speak directly to customer service & the mails & demand still continued. She did not give Rodenhiser Plumbing & Heating Co., her info for this contract . The Tech only asked her for her email to forward the correspondence Also, I had already given them the down payment so I do not know why this company kept billing her, calling & demanding payment from her. Me as a Client was totally misjudged regarding my ability to handle my bill. instead the Tech attached my contract to my friend's personal info. She was fully aware on two occasions when two different techs tried to get her to sign the contract for completing the work, while I was in the home, even though I had already gave them approx. half down paid. She recognized it as bad practice & did not sign. I NEVER GOT ANY DISCOUNT FROM Rodenhiser COMPANY for this job As AGREED. read more