We went in to get some touch up paint from Sherwin-Williams and were told that the paint the…read morebuilder used on the interior walls of our house in 2018 was discontinued in 2019. The employee helping us was very nice and tried to get us something that would match as best as possible. Sherwin-Williams recommended a "Cashmere Eggshell" to replace our "Eggshell" (we now understand that this affects our sheen and texture, not the color). Our original paint, although marked as an "eggshell" was closer to a something glossier than "satin" but less glossy than "semi-gloss." So the employee helping us sold us some cashmere eggshell paint and used the original color formula we provided him (it was listed on the paint can label and on the paperwork the builder gave us). After doing some touch up painting it was soon very evident that the color was perfect, but the sheen was extremely flat and chalky and felt that way too. Looking directly straight on, it is hard to see the touch up spots, but from all other angels it is very obvious. So we called and spoke with the assistant manager and went back in to speak with the manager (as the assistant told us to do), but he had left early for the day. The assistant manager told us that she could not help us, because the manager wanted to handle it directly. We then went back another day to try to speak with the manager and said he wanted to help us have satisfaction and would be willing to trade us the cashmere paint for a new can of satin paint to try to get a better match. We were happy he was willing to do this and expressed our appreciation to him. However, he then proceeded to insist and argue with us about how he would use the sample we brought in of our original paint (a chunk of wall we had from some repairs we did) to match the color to get us better results. He had already explained that the sheen was based the can of paint and the color was the formula of mixed colors to get the final color desired. So, it didn't make sense that he wasn't willing to use the formula we had in our documentation that already proved to still be accurate. As I tried to politely express that I was nervous that the color wouldn't come out correctly if he tried to match it from the sample instead of using the formula (partially because I've done that in the past on another house and the color did not match at all), he continued to insist and argue that he knew better and that it would definitely be a better match. Eventually, we gave in to stop the arguing and regrettably we discovered that the paint color did not match. He tried to adjust the color 3 times and by then we had been there over an hour and had another appointment to get to. I have touched up a couple spots on the wall with this new replacement paint and the sheen is better (still not a perfect match to our original paint, but we knew that was going to happen since the original paint was discontinued), but the color is too dark. It is noticeable from all angles. We felt like we were not listened to, and we felt stuck with paint we felt could have been a better sheen match and a perfect color match if he had just used the color formula like we had asked. This experience started off rocky, became frustrating and stressful, and ended in more frustration and disappointment. I wish he had just listened to me and used the color formula in the fist place like I asked him to and then I would have had paint with a perfect color match and a better sheen match. After my experience at this Sherwin-Williams location, I doubt I'll return there. I really don't want to deal with that manager or the assistant manager again.

Awesome customer service each time we went in. Jefthe answered all of our questions, was…read moreknowledgeable, friendly, and listened to what we needed for exterior paints.

Kevin at Rodda Paint CDA is number one in customer service. The detail to match color was top notch.read more

Thankfully I didn't let the reviews sway me. I came here with a paint for touch ups that I wasn't…read moresure if I could find anywhere. Not only did they find it for me, they offered other solutions I could do with my existing old paint. They did this all with friendly service, professionalism and an obvious dedication to their trade. Great job Rodda.

I really prefer utilizing smaller businesses instead of box stores. Hardware is no different. The…read morefolks here are always nice and it is conveniently located for me. Better yet they have enough employees to help you when you need it. This store recently took over the space of the dance studio that was next door. This really helps give it a more comfortable, open feel. My wish is that they would also extend hours a bit in the evening.

Customer service was above and beyond. Noah was very knowledgable, respectful regarding my issue…read moreof previously having a key made at different Ace Hardware. He re did the key and it works. Noah clearly likes working with people and is very articulate with out pretending to know everything. f I lived in Spokane I would shop there for whatever they sell. The human factor always determines where I take my business.

These are the most helpful and patient Ace hardware guys around! Especially Grant who walked me…read morethrough replumbing my kitchen! And they are excellent at paint matching!

Had an issue with delivery, but Operations Manager took care of us and made it right!read more

I had a load of crushed rock in spokane the driver dumped onto a finished rock drive wavread more

I was told by a roofer friend to get a specific roofing screw here, he said just go in with what…read moreyou want on paper because they don't know their products. I called to verify they are in stock before driving 2 hours each way. I Immediately asked for someone who knows their roofing screws. A man who doesn't know them insisted on helping. After several minutes of being told they don't make what I want, I was then told they don't even carry roofing screws. They do. I decided to buy for my house and shops from somewhere else. He became rude and refused to give me anyone else. Make your own choice. My roofer friend was certainly correct. Please train your employees on the products and at a bare minimum be polite and willing to transfer a phone call and be willing to verify stock to save someone 4 hours of driving. This was obviously a case of being too lazy just to go check what you actually have. That is terrible service especially when I tell them I'm driving two hours each way and I don't want to come home empty-handed just to have to make the drive again.

Great people who actually know much about what they are selling. They have helped with repair on…read moreproducts no longer available. And if they can't help, they know someone who might be able to assist.

AMAZING customer service.....thank you TERRY! Terry went above and beyond helping our family with…read moreloading our landscape bark. Terry obviously LOVES his job and giving AWSOME customer service. Truly unheard of in todays workforce, Rockhound is very fortunate to have such an employee. Bless you Terry and thank you from my little REKLESS!

Thank you for dumping pea gravel in our besalt bed while destroying out newly planted lavender…read more The added hours to pick out all the pea gravel will be truely wonderful. :( We did leave instructions to drop the gravel on the left side of the driveway, but your truck driver didn't even bother to ring the doorbell upon arrival to check before dumping. I understand that the driver was trying to leave the garage door accessible, but had he talked to the person in the house, he would have learned that only the one half of the garage was being used, and that the gravel would disappear within a day after being placed. Yes, he did try to call one of us at work, but given that I was at work. And in the meeting, ringing the doorbell would have been the next best choice, but for some reason, it never happened and he simply dumped it. Ruining our side bed and our plants.

I would recommend Budget Blinds to anyone! Jason and Zach gave great advice and worked with me…read moreduring the consultation to make sure I got exactly what I wanted. They had lots of experience and great expertise on what types of window treatments would work well in each room, and which options could save me a few bucks. Overall they were very customer-focused, helpful, and professional. Amy was very helpful over the phone getting my installation appointment arranged. The installation was quick and the blinds look great!

Very helpful and polite professionals. I'm extremely happy with my blinds. 8 years later, I need a…read morefew replacement parts and they were able to help facilitate that. Worth getting the lifetime warranty.