We went in to get some touch up paint from Sherwin-Williams and were told that the paint the…read morebuilder used on the interior walls of our house in 2018 was discontinued in 2019. The employee helping us was very nice and tried to get us something that would match as best as possible. Sherwin-Williams recommended a "Cashmere Eggshell" to replace our "Eggshell" (we now understand that this affects our sheen and texture, not the color). Our original paint, although marked as an "eggshell" was closer to a something glossier than "satin" but less glossy than "semi-gloss." So the employee helping us sold us some cashmere eggshell paint and used the original color formula we provided him (it was listed on the paint can label and on the paperwork the builder gave us). After doing some touch up painting it was soon very evident that the color was perfect, but the sheen was extremely flat and chalky and felt that way too. Looking directly straight on, it is hard to see the touch up spots, but from all other angels it is very obvious. So we called and spoke with the assistant manager and went back in to speak with the manager (as the assistant told us to do), but he had left early for the day. The assistant manager told us that she could not help us, because the manager wanted to handle it directly. We then went back another day to try to speak with the manager and said he wanted to help us have satisfaction and would be willing to trade us the cashmere paint for a new can of satin paint to try to get a better match. We were happy he was willing to do this and expressed our appreciation to him. However, he then proceeded to insist and argue with us about how he would use the sample we brought in of our original paint (a chunk of wall we had from some repairs we did) to match the color to get us better results. He had already explained that the sheen was based the can of paint and the color was the formula of mixed colors to get the final color desired. So, it didn't make sense that he wasn't willing to use the formula we had in our documentation that already proved to still be accurate. As I tried to politely express that I was nervous that the color wouldn't come out correctly if he tried to match it from the sample instead of using the formula (partially because I've done that in the past on another house and the color did not match at all), he continued to insist and argue that he knew better and that it would definitely be a better match. Eventually, we gave in to stop the arguing and regrettably we discovered that the paint color did not match. He tried to adjust the color 3 times and by then we had been there over an hour and had another appointment to get to. I have touched up a couple spots on the wall with this new replacement paint and the sheen is better (still not a perfect match to our original paint, but we knew that was going to happen since the original paint was discontinued), but the color is too dark. It is noticeable from all angles. We felt like we were not listened to, and we felt stuck with paint we felt could have been a better sheen match and a perfect color match if he had just used the color formula like we had asked. This experience started off rocky, became frustrating and stressful, and ended in more frustration and disappointment. I wish he had just listened to me and used the color formula in the fist place like I asked him to and then I would have had paint with a perfect color match and a better sheen match. After my experience at this Sherwin-Williams location, I doubt I'll return there. I really don't want to deal with that manager or the assistant manager again.

Awesome customer service each time we went in. Jefthe answered all of our questions, was…read moreknowledgeable, friendly, and listened to what we needed for exterior paints.

Ask them for a stain match for kitchen projects and was time sensitive ,they tell me it will take a…read morecouple of days,no calls after a week, I've stopped by and they don't even start on it !!! Really disappointed

While my needs were simple so my experience was short, it was so sweet. The customer service can…read morenot be beat. They even carried my paint to my car for me! They are employee owned, too! Awesome.

I'm small potatoes, just a homeowner doing my own paint, and found that place to be absolutely…read moreterrific. Mom and pops feel, the guys there are so mellow, kind and helpful, and always thorough about giving you the exact product you need. No issues finding what I need right on the spot--I go for the BM Advance in satin for trims, doors, and cabinets, and the Regal eggshell for drywalls. Oh, and the Refresh acrylic primer. Not sure how they compare price-wise--I don't really look at prices when I find a place that carries quality stuff and treats me so well :)

They no longer had the person they had! After that when his staff is super friendly and helpful, I…read morewill be back

Poor service, in fact it was very obvious they didn't want to help me and made a very…read moreunprofessional comment as well. I will never return, so much for trying to promote small business. I will say the young man in the paint dept was very pleasant and helpful, however the negative experience overshadowed his great service.

I was told by a roofer friend to get a specific roofing screw here, he said just go in with what…read moreyou want on paper because they don't know their products. I called to verify they are in stock before driving 2 hours each way. I Immediately asked for someone who knows their roofing screws. A man who doesn't know them insisted on helping. After several minutes of being told they don't make what I want, I was then told they don't even carry roofing screws. They do. I decided to buy for my house and shops from somewhere else. He became rude and refused to give me anyone else. Make your own choice. My roofer friend was certainly correct. Please train your employees on the products and at a bare minimum be polite and willing to transfer a phone call and be willing to verify stock to save someone 4 hours of driving. This was obviously a case of being too lazy just to go check what you actually have. That is terrible service especially when I tell them I'm driving two hours each way and I don't want to come home empty-handed just to have to make the drive again.

Great people who actually know much about what they are selling. They have helped with repair on…read moreproducts no longer available. And if they can't help, they know someone who might be able to assist.

Wide selection of items and the staff is amazing. Very helpful and knowledgeable! Prices vary and…read moreare great!

Walked in to grab some tools to fix up my family's house and got told to leave because i had a…read moresmall bag... like uhm how else am i supposed to carry my wallet

Such a great store with so many products & services! They will even shuttle your vehicles if you…read morewant to float the Little Spokane River. Such an awesome option!

The new owners and the staff at Nine Mile Feed are truly here to help all of us in our community…read more The selection of feeds for all of our animals is huge. No more going to the big box stores. You really have to stop by and see everything they have to offer too much to list here. I'm an horse owner in the Nine Mile Area and I'm so excited to be able to shop here. If you need anything as far as hardware and sprinklers they be able to help you out. Shop our local Nine Mile Feed and Hardware and you will not be disappointed. I guarantee your experience will be a great one.

I was very surprised they kept their hay prices the same as prior years until about the end of fall…read more2021. When they did increase the prices they went up about $4 or so which hurt But most places doubled or more for the same amount of hay which wasn't near the quality this place sells. The 2 other large stores in town wanted up to $15 more for far less quality bales the same size. This place sells the small compressed alfalfa & Timothy. For at least the last 3 years they have had the Best hay for my very picky goats. They also carry a few various things & some higher quality items u can't find at the other stores. They often have some good deals so I usually shop the whole store. This year they had chicks. I had already picked mine up BUT I wish I would have waited. Their chicks looked much healthier, larger & stronger & they had a great selection of the best breeds. Hopefully they have them next year cuz I would buy from them. The prices were also great.

This feed store has it all, great Fresh Green Hay, everything for dogs, lots of Holiday Gifts &…read moremore, Staff are Friendly & go above & beyond helping the customer. parking can be tight at times when they are buzzy, but prices are good on products.