Amazing service. Very kind as soon as you walk in. Gave us some samples to try and we bought a chile powder covered caramel apple and some dark chocolate toffee. When the toffee was rung up, the price that we paid was different than what was on the shelf, so the crew gave us a full refund on the toffee!! Very incredible service and they were very forgiving. read more

i had heard about the newly designed gift boxes and was excited to see and try them. wow, was i disappointed! for such a beautiful and expensive box, (the Grand Occasion, Carvers Dream, and the Highland?) there's very little content in the boxes and no actual assortment of chocolates. PLEASE bring back the old boxes!! read more

Just what you'd expect. We popped in here on a whim craving some chocolate and ended up with a caramel apple. The staff was friendly and engaging. They even gave us free samples. Maybe not the local business you're looking for but it worked for us! They always put out a quality product. read more

We came here yesterday and I got a dark chocolate marshmallow. It was so good but then a couple of minutes later my stomach started hurting from all the sugar that happens all the time we went on a train ride we thought this would be a good place to have a sweet on the Fourth of July. The service was nice and kind of silly but not too silly for us. We like silly in our family. We didn't sit inside of the shop since there were no seats, but probably if there were seats it would be cool seats. I recommend coming here if you like chocolate covered marshmallows and other fun things! But basically, I recommend it if you like chocolate:). read more

Great service and variety of chocolates. Great enough that we went back twice for treats after the ski trip and before leaving on the way home. The place was clean and wicked cool. It was very expensive but worth it. Would strongly recommend if you're a chocolate fan! read more

I had been going to the chocolate factory my whole life. Growing up, I would always go there when I was downtown to look at and get fancy chocolate treats. The raspberry truffle became my favorite, as a kid. I even sent chocolates from the chocolate factory overseas to penpals. Anytime someone would visit, I made sure that they made a stop at the chocolate factory. I continued to love the chocolate factory until my friend started working there and so much was exposed to me about the work environment. My friend was not treated well as an employee and I now understand why they are always hiring. I even got kicked out of the chocolate factory one day only because they knew I was the friend of one of the workers, so they concluded that I was loitering, despite the fact that I purchased chocolate. It was really shocking to me that that happened in a place I had been going to and buying chocolates from my entire life. I also received unkind remarks on multiple occasions, while my friend worked there. I will say, however, that the chocolates are delicious! I love the toffees, fudge, and caramel apples. It's also located in a really lovely part of downtown. read more

Cute local chocolate boutique! The ladies work there are so kind to help me out to pick from so many choices..! I've had chocolate covered pretzels, graham crackers covered with milk chocolate and a truffle. All were delicious! read more

I got a box as a gift. To say they were bad would be an understatement. Chemical flavor and aroma, so heavy they stick to the palate. The product guide is a work of imagination. To top it all one of these chocolate wrapped in aluminum contained a product which had turned and made me heave. My grand father and father were chocolate manufacturers of the highest level. I know good chocolate , these are the dump read more

I ordered their English toffee via DoorDash but only received one square. I called the store to confirm that was correct as it seemed a bit expensive. I spoke to Morgan and confirmed that wasn't correct and personally delivered the remaining pieces. This place is amazing with the best customer service I've ever experienced. Highly recommend and hopefully Morgan stays for a bit as she's truly a rockstar for your brand! Oh, and the chocolate is the best I've ever had in my life! read more

The ORIGINAL Rocky Mountain Chocolate Store =D I like stopping in here to grab some yummy chocolate or to get a gift box of chocolate for friends. They have a large selection of truffles, fudge and other various chocolates, and they sell a lot of chocolate covered apples on a stick (lots of different flavors). They usually have something free to sample each time you go in too so that's legit. Can be a bit pricey but this is the store where it all started! read more

Rocky Mountain Chocolate Factory - Truffles! - Chocolatiers & Shops Near Me - Durango, Colorado

Bad! Nothing like the Rocky Mountain chocolate factory in our town (the original chocolate factory). Bad service, and not a single sample to be had. I bought some fudge regardless. read more

Great customer service and excellent chocolate selection! I love their chocolate covered apples and they didn't disappoint with the English Toffee version! read more

We love this company and their Chocolates. Here they clearly need to work on customer service. I was with my friend and her four kids, so we had our hands full to say the least. We got two caramel apples and one of the girls handed them to us in the middle of paying. We realized they were not cut and when we asked to have them cut where told another girl said they could not take them back behind the counter. At first it seemed like she was going to make an exception then she became noticeably irritated when we explained that we weren't even asked of we would have liked them cut, stating "you have to ask for them to be cut." Great customer service would have been to offer knowing we could not get that option after taking them. Great customer service would have been apologizing for that not being explained before giving us the apples. It's so sad to see such poor representation of a great company. It literally ruined our overall experience. I hope she learns some empathy and will practice excellence in the future. read more

Manager Beth: Was very knowledgeable about the fudge and even went so far as to create a new one for me on the spot. Very great customer service and very delicious chocolates! read more

They were sold out of chocolate dipped strawberries on the day we went. :( The caramel/chocolate covered apples were yummy and huge. The chocolate dipped bananas and cheesecake are pre- dipped. The just take the plastic wrap off and hand it to you. I was major bummed. At the Rocky Mountain Chocolate Factory in the Tempe, AZ mall they dip it in the chocolate fresh right in front of you... yet in the original shop they don't? read more

Love their chocolate! We took away a pound of chocolate/walnut fudge, and it is awesome! Priced reasonably at $13.50/pound, quality is great! Friendly service. We'll come back here when we visit again! read more

really great sweets (the caramel apple cutting is amazing!) and very helpful/efficient service

Just bought carmal apples n chocolate at the store. Disappointed in the cashier. So unpleasant. I love going to the RMC factory. The lively smell n cheer staff but not today. The other staff was wonderful n happy. I wasn't even acknowledged by the cashier when I walked in. Perhaps grumpy employees should stay in back till they get a happy smile. read more

Even though I know we have Rocky Mountain Chocolate Factories out here in Phoenix, the only time we ever go is when we are walking around town in Durango. Its a treat we give ourselves when we are in town. Usually once or twice each time we are in town, we walk up and down Main street to check out all of the local shops and at the end of our walk we wander into RMCF to grab some sweets to take back home. In the past we would get an entire pound to take home but this trip we are not only watching our budget but also our waistlines, we each got one. My husband likes the rocky road and almond bark in dark chocolate, while I prefer the dark chocolate dipped pretzels and haystacks. There is enough variety in here to make everyone happy. Lots of dipped apples, fudge, and candies to satisfy any sweet tooth. Just make sure you watch the total as it adds up quick. It can get a little expensive since treats are priced by the pound for most of them. read more

Was expecting this to be overpriced, in a tourist town. Not so! The truffles were a little over 2.50 each and they were delicious. Not too sweet, not too bitter. The lemon and red chili were my favorites. read more

We stop by today cause we were in town and thought it was be totally worth the wait because everything is at a limited capacity so it was a little bit of a wait and that's okay but we went in and spent $20 for Oreo fudge that is runny and doesn't even taste at all like it should! I just wish that it wasn't so expensive for something not even worth it! I would think again before going back read more

Delicious! We have come here two years in a row for peppermint bark-slightly pricey but well worth it!

Really good chocolate. It is well known in Durango, and produces a whole lot of chocolate. read more

Rocky Mountain Chocolate Factory - Delicious chocolate! - Chocolatiers & Shops Near Me - Durango, Colorado

this place is good, but for me its nothing special. The prices would suggest something amazing, but it just doesn't measure up to the fine chocolate that you think you're paying for. The white chocolate is very good. The milk chocolate is just ok. They have boxes of assorted pieces, but they are too expensive. I stop by every now and then when Im down town with the kids, but we just buy one piece for each of us. Yes, it is good. I just wish it was less expensive for what you get. read more

I got a small box of Rocky Mountian Chocolates as a gift along with my husband's ProFlowers order. The 8 piece assortment contained some very good - albeit basic - truffles and caramels. Nice but nothing orgasmic. read more

I received these chocolates as a gift and they're the best that I've ever had. The large assortment box is amazing!

As a Mother's Day gift my son gave me a 8-piece assortment of chocolates. The box came with milk chocolate peanut butter, dark chocolate truffle, dark chocolate caramel, milk chocolate caramel, dark chocolate raspberry, milk chocolate truffle and milk chocolate aspen cream. I don't normally enjoyed stuffed chocolates. Usually I eat around the center and throw the rest of candy in the garbage. I ate the whole box of chocolates filling, and all. Best assorted chocolates. read more

We got some chocolate here for my daughter. Very good but a bit priced for tourists.

Five stars for the amazing customer service! Came in to get a Snickers Caramel Apple for the long drive home and they were out. Luna said she could have a batch ready in 30 min and I said I couldn't wait that long, so she said to give her 5 min to make one especially for me. Great treats, fun location close to the train and wonderful workers. read more

Of course they have excellent chocolate.....I guess the reason for the star ranking is because I feel their prices at over $24 a pound is a bit overpriced in my opinion but maybe okay to splurge like this once or twice a year. read more

I love RM chocolate! The gals that were working weren't the friendliest, but that won't stop me from getting my fix!

The chocolate was good, the service was good so over all this place gets five stars. My wife did say that the chocolate covered orange peels were a little tough and very chewy. Other than that everything was good. read more

The chocolate and candy at Rocky Mountain Chocolate Factory are delicious! It's a cute shop in the heart of the tourist area of downtown Durango. More expensive than grocery store candy, but it's a tasty treat for special occasions. read more

First place we stop at when visiting Durango! They have the best chocolate around. Can't go wrong with any of it but the peanut butter buckets are my favorite. read more

We had a great experience in Rocky Mountain Chocolate, 2 weeks ago. My mother was visiting from Hawai`i and she always buys chocolates to take home. Just want to acknowledge the great service we received from Dillon. The store was very busy and he treated us like we were the only customers he had all day. Thanks, Dillon! read more

Since my last review, RMCF made things right regarding this order. As a long time customer I know their chocolates are very good. My wife in particular is very happy they were willing to work with us, as they are her favorite candies from when we used to live out west. read more

This store ripped me off! I ordered 2 gift baskets, and they delivered only one. I have tried to repeatedly call and email them, and they do not return either my calls or emails. They don't know the first thing about customer service--I would have sent many more gift baskets over the years, and I have been a loyal customer since they started, but now I will never shop here again, and will never send another gift basket. They are completely untrustworthy. read more

I placed an order on their website Sunday night to have some caramel apples delivered to an address in Denver. They even ask what day you want them delivered so I picked 2 day shipping to arrive on Thursday. It's nice that I was able to track my package with the FedEx tracking number. The strange thing is that the package shipped from Durango, CO and went to Memphis, TN then back to Denver, CO. Why Fed-Ex has to ship via a city 1000 miles away is beyond me. read more

Sending my true feelings after-eating all delicious 8-piece very-good quality pretty box of perfect detailed/styled chocolates in two-days, that came with my Mom's beautiful multi-colored 20-Tulips with a heavy glass vase, and pretty card/note/great directions from ProFlowers, for my February, Birthday! The one filled gift-box, traveled from San Diego, CA, to OK, in perfect condition. The chocolates were the yummy delightful part of the surprise-gift! It was fun trying a new company's flavor, as I am a very-picky chocolate eater. If I could enjoy eating this company's candy in our area, all the time, over years and years like my usual ones, I would mark 5-stars easily. Had to let my oldies, still get the extra-star, cause that's what flavor/name I'm use to! My next-plan, is to make an order for my family now, direct from Rocky Mt Chocolate Factory! read more