I had a terrible experience at this salon, primarily due to the actions of Marita. I went in for a…read moresimple toner to correct brassiness while keeping some of the blonde for dimension. However, she insisted on lightening my hair further, claiming that toner alone would turn it green. When I tried to clarify what I wanted, she shut me down, saying, "Don't tell me how to do my job." Initially, I thought she was joking, but given how she treated me afterward, I realized she likely wasn't. The next morning, I woke up unable to brush my hair properly. I felt stiff, tangled chunks in the back of my head and immediately called the salon for help. The receptionist booked me an 11:30 AM slot, and I asked to speak with Marita to let her know I was coming (assuming we were still on good terms). Instead, she rudely dismissed me, accused me of wanting a free service, and told me to "just wash it off." I then spoke to another manager, Christina, hoping for better customer service. Unfortunately, she also shut me down, refused to let me come in that day, and told me I'd have to prepay for a future appointment just to be seen. I ended up having to go to another salon, where the stylists confirmed bleach had been left in my hair, causing significant damage and breakage. Mistakes happen, but how a business handles them matters. Instead of taking responsibility, Marita and Christina ignored my concerns and refused to help--leaving me with severely damaged hair. If you value your hair and good customer service, I strongly recommend looking elsewhere. Photos and screenshots will be posted to comments They had me sign a form agreeing that they couldn't guarantee the color would come out exactly as I requested. When colleen reached out to me this week after this whole incident, she also dismissed my concerns and lead with what I signed even after I explained the color was not the problem, the bleach was. And then stopped responding

Had a negative experience last time I had a facial here but it was one incident and a specific…read moreperson so I gave it some time before coming back to see if things improved. The person I had no longer works there so I was excited and hopeful that my experience would be better. Unfortunately, this recent experience was no better. The visit began with a disappointing start when upon check in we were informed that the steam room was out of order. This is a small business (my sister and I were the only clients in the women's section) and the only spa amenity is a small steam room. There is no sauna, hot tub, salt room etc. The steam room is it and it was closed. Not a good start but whatever things happen and I'm here for the facial. Had Adriana who by all accounts was doing a good facial until about 30 min in after putting the heated cloths on my feet...she said she would be right back and left the room! I have never had someone leave the room during a service anywhere. Usually when they put the hot towels on your feet they work on your hands or massage your neck and shoulders. So this was strange. From my last experience, where the esthetician kept leaving the wet towels on my face and sat in the room without touching me until the cloths got cold, I expected to not have it happen again. Unfortunately the same thing happened. Don't know if this esthetician had to use the restroom, felt sick or what but she was gone for a while. I was left in the room with the wet towels on my feet and nothing else being done while she was gone. She was gone for about 5-7 minutes and when the appt is only so long, any time there are "no hands on" is time that is lost during the service. It could have been spent giving a neck and shoulder massage which I never received. I've always had the neck and shoulder massage performed with a facial and I believe was meant to be performed as I was told by the front desk to remove the bra because a neck and shoulder massage was included. The esthetician leaving mid appt resulted in the service being stalled and her not having time to complete the neck and shoulder massage. She was gone so long that when she finally did come back in the room the wet cloths from my feet were cold. There was no apology and she didn't even extended the appointment later for the minutes she was gone to make up the time. As if time wasn't lost enough, when she returned she then put cream on my face and then let it sit on my face for another couple of minutes without touching me or continuing to do something while it was on. It almost felt like she was just trying to use up the time during the 60 min session to just get through the duration. I kept moving to let her know that I was awake in case she thought I was asleep and wanted to take advantage by doing nothing. Still she continued to sit and do nothing. It's like if you felt sick maybe stay at home or put me with someone else. Because to me it felt like she wasn't all in and not doing her best. When the session was complete I mentioned my disappointment to the front desk. Truly, for the 60 min session, it felt more like it was a rushed 45 min session. I was told that a manager would contact me when next they were working. The business is open Tues-Sat. I went in on Saturday so I expected to hear back at least by Thursday or latest Friday. In addition, I filled out their internal survey to also explain my experience in writing and notify them directly. It's been more than a week since my service and survey and I have yet to receive a reply. I was holding off on writing on this forum in hopes that they would reach out to me privately but since they didn't seem to want to respond to the private survey only they see, I am writing on this public forum where they seem to see reviews, to ensure that they correct these issues so no one else has the same experience. I've gotten over 20 facials in my life and have never had the experiences like I've had at this local establishment. I live in Chicago and am used to state of the art spa facilities and impeccable services. This day and age when money is tight, it's a splurge to spend time and money on a nonessential expense like a facial. So when I do and the experience is not the best, it's really disappointing. I had a negative experience the first time. I gave them the benefit of the doubt and tried a second time with no better results. I will not be returning for a third time. They have lost mine and my sister's business. The old days when they were called Weiss Morris Day Spa and the service was exceptional are gone. This place used to be so great but sometimes things do not get better over time. Frequent staff turnover, broken facilities, inconsistent estheticians and bizarre inservice practices are all I need to move on. So I'm done paying for mediocre services from WM Day Spa. I will instead exclusively receive my spa services from the exceptional spas and professional estheticians we have in the big city.

Been seeing Brittany for several years and love her! All the staff is very nice! My whole family…read morehas seen her.

We went to B. Elliotts on the recommendation of a friend to get a haircut for my 11 year old son…read more While the salon is darling and several girls who walked by seemed very friendly, the stylist that cut my sons hair, Britton, was awful. She didn't greet us; she just told him to come on back. She didn't ask how we wanted his hair cut or styled, so I followed her back to tell her. She wasn't very responsive; rather she was very rushed and distracted and not friendly. When my son came out, his haircut was terribly uneven and not shaped well at all. We had been told that kids pay their age, but I left $18 poorer. Unfortunately, based on my experience, I probably won't return.

Came in this morning with an appointment to get my hair cut. Waited 20 minutes and was told she…read moretook a walk in color instead of cutting my hair so I left.

I cried when I got home. My husband was in shock when I walked through the door. He said, "what…read morehappened to your hair?" I'm not a Karen, nor do I suffer from histrionics. I don't cause scenes in a place of business; instead I turn to these media. Cherice did a disservice to me and my hair IMO. My previous hair stylist placed dark black streaks to contrast the white that was growing over the streaks. Instead, CS made 90% of my hair length so dark that I felt I had to cut my hair length bcs it would take so much time and processing to lighten; adding more damage; something I try to avoid. CS IMO tried to not take any responsibility for the result; I study body language. This was telling me she had nothing to offer; IMO she left it to me to decide she was no longer there to help me, she offered very little. My hair transition took a horrible turn. This took me almost 2 years to grow now its shoulder length no where near my desired result; I lost 2 years. Disappointed is a MAJOR understatement. I spent almost $300 on 2 visits. I will accept some responsibility, but I CANNOT SEE THE BACK OF MY hair. isn't that what we pay them to do, to be our eyes? Unbelievable is all I can say without going. Karen. I would like at least 50% of my money back, that won't happen. I'm not going back. Period. "

Went in for Carmel highlights, I got bronze highlights. She used the excuse I had box die in my…read morehair. Well every yr I go get Carmel or blonde highlights after using box die an I walk out of the salons with what I ask an paid for. She had to put a toner in it so now it's darker. So what I went in for an I paid $85 for an walk out with is nothing close to what I ask for. Cuz now I hav reddish brown an bronze highlights. Also I showed her a pic of what I wanted an how far apart I want my highlights that didn't work out either cuz there to close. A waste of mine an Jaymee time an money.

I've been on the search for a new salon since moving out of the city of few years back. This salon…read moreis off the beaten path but wow, it's so cute inside and I think I have found my new hair dresser! Jaymee was amazing! She took the time to really talk to me about my hair and the cut was perfect! I'll be back to do color and will update my review.

Ben always does an amazing job on my nails since the first time in May 2025 I've been going once a…read moremonth to see Ben and get my nails done

took them almost 2 hours just to shape my nails and then had to ask the manager help her out…read morebecause she ended up making my middle finger to short.

Molly is the best! I've been going to her for a while now and love how my hair turns out every…read moretime! Very cute and clean facility as well!

great haircut and fast! However, it's by far the most expensive haircut ever! Compared to shops in…read more Arlington Heights, Schaumburg, St Charles, and Elk Grove Village, it's by far the most I've ever paid for a trim. I expected a salon in Marengo to be less not that much more!

Jacquelyn is the best! I highly recommend her. Very talented and pays attention to details which is…read morea big deal for me. She is also very friendly and truly cares about all her clients.

I would like to thank you Jacquelyn for taking care of my in grown toe nails. My feet were aching…read morefor so long and now they feel better! She provides the best customer service. She is friendly, nice and will not judge. I will keep coming here again.

Great color and cut. Michael is the best! He got everything perfect. Color style and cut!read more

The salon is beautiful! The girls and Derek are the best. They all have their own unique techniques…read morethat make their clients beautiful . Monica is absolutely fabulous! She always changes things up if I ask her to, giving me the best recommendations for the right products for me to use, styling tips and tricks and let's me know if she is running behind or ahead of schedule. Highly recommend!!